Vivo CANDY-V002 User manual

Pink Electric Commercial Cotton Candy Machine
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Instruction Manual
https://vivo-us.com/products/candy-v002
SKU: CANDY-V002
[email protected]om www.vivo-us.com 309-278-5303
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2
If you do not understand these directions, or if you have any doubts about
the safety of the installation, please call a qualified technician. Check
carefully to make sure there are no missing or defective parts. Improper
installation may cause damage or serious injury. Do not use this product
for any purpose that is not explicitly specified in this manual and do not
exceed weight capacity. We cannot be liable for damage or injury caused by
improper mounting, incorrect assembly or inappropriate use.
WARNING: IMPORTANT SAFETY INFORMATION
READ AND FOLLOW ALL SAFETY REQUIREMENTS
KEEP THIS MANUAL IN A SAFE AND DRY PLACE FOR FUTURE REFERENCE
• ENSURE THAT SERVICING IS DONE BY PROFESSIONAL SERVICE PERSONNEL,
IF APPLICABLE, TO MINIMIZE PRODUCT DAMAGE OR SAFETY ISSUES.
• ALL MINORS MUST BE SUPERVISED WHILE MACHINE IS IN OPERATION.
• THIS APPLIANCE IS NOT INTENDED FOR USE BY PERSONS (INCLUDING
CHILDREN) WHOSE PHYSICAL, SENSORY OR MENTAL CAPABILITIES MAY
BE DIFFERENT OR REDUCED, OR WHO LACK EXPERIENCE OR KNOWLEDGE,
UNLESS SUCH PERSONS RECEIVE SUPERVISION OR TRAINING TO OPERATE
THE APPLIANCE BY A PERSON RESPONSIBLE FOR THEIR SAFETY.
• PLUG THE MACHINE INTO AN ELECTRICAL OUTLET WITH A GROUND LINE.
WARNING: DO NOT USE IF THE CABLE, ELECTRICAL OUTLET OR PLUG IS
BROKEN.
WARNING: TO AVOID ELECTRIC SHOCK, DO NOT TOUCH THE PLUG OR ELECTRIC
CABLE IF THEY ARE WET. KEEP THE CABLE AWAY FROM HEAT. DON’T IMMERSE
THE CABLE, ELECTRICAL PLUG OR THE MACHINE INTO WATER OR OTHER
LIQUIDS.
WARNING: DO NOT USE DETERGENT WHEN CLEANING. ANY REMAINING
DETERGENT RESIDUE WILL POLLUTE THE CANDY FLOSS. DO NOT LET MACHINE
SOAK IN WATER, AS THIS WILL DAMAGE THE ELECTRICAL COMPONENTS.
CAUTION: FOLLOW INSTRUCTIONS TO PREVENT BURNS.
• DO NOT TOUCH THE SURFACE OF THE HEATING HEAD WHILE THE MACHINE
IS ON.
• DO NOT PLACE HAND INTO THE PAN TO REMOVE THE SUGAR WHILE THE
MACHINE IS ON.
• DO NOT MOVE THE MACHINE WHILE IT IS ON.
• ALLOW THE MACHINE TO COOL BEFORE MOVING IT OR REMOVING EXCESS
SUGAR.

3
PREPARATION
1. Aer carefully removing the machine from the packing carton, clean the
heating head and the stainless steel pan with warm, soapy water (do
NOT use detergent type cleaners). When the head is turned on, it will
clear the water from the machine. Make sure to dry the pan completely.
2. The cotton candy machine should be placed on a dry, flat stable surface.
3. Make sure all parts are properly installed before plugging in the machine.
PRODUCT SPECIFICATIONS
MODEL CANDY-V002
DIMENSION 520 x 520 x 415mm
HEATING POWER 1000 W
MOTOR POWER 80 W
ELECTRIC VOLTAGE 110 V
FREQUENCY 60 Hz
YIELD 1 PER 30 SEC
FUSE 15A 250V (F15)
ELECTRICAL DATA
NOTE: Due to the operation testings of the machine prior to shipping, some sugar
residue may be remaining.

4
WARNING: KEEP HANDS CLEAR OF MOVING
PARTS TO REDUCE RISK OF INJURY
PACKAGE CONTENTS
A (x1)
Candy Machine
B (x1)
Wheel Leg
C (x2)
Post Leg
L (x1)
Power Cable
I (x1)
Shelf
STEP 1
D (x3)
Frame Support
E (x2)
Wheel
F (x2)
Wheel Cover
G (x2)
Handle Bracket
H (x1)
Handle
J (x1)
Cone Shelf
K (x1)
Bowl
M (x1)
Sugar Scoop
N (x1)
Spare Belt
S-A (x2)
M12x70 Screw
S-B (x2)
Washer
S-C (x8)
M4x12 Screw
S-D (x8)
M5x8 Screw
S-E (x4)
M5x10 Bolt
S-F (x4)
M5 Nut
T-A (x1)
Socket Wrench
Using a Phillips screwdriver, remove x6 M5x30 Screws from the Frame Supports (D). Assemble one Frame
Support (D) to each side of Wheel Leg (B) using x2 previously removed M5x30 Screws. Connect Post
Legs (C) to assembly using x2 M5x30 Screws through the upper holes. Finish the assembly as shown by
mounting remaining Frame Support (D) to lower holes in Post Legs (C) using x2 M5x30 Screws.
B
D
C
D

5
STEP 3
Mount both Wheels (E) to assembly using M12x70 Screws (S-A) and Washers (S-B). Tighten by hand
using Socket Wrench (T-A) and attach Wheel Covers (F).
STEP 2
F
Place Candy Machine (A) on top of assembeled cart as shown below. Secure with M5x8 Screws (S-D) and
a Phillips screwdriver.
STEP 4
Secure Handle (H) to Handle Brackets (G), and attach to Shelf (I) using M5x10 Bolts (S-E), M5 Nuts (S-F),
and a Phillips screwdriver.
HGI
S-E
S-F
A
S-D
S-A
S-B
E
S-B
S-A
E
T-A

6
Attach Shelf (I) and Cone Shelf (J) (Not pictured below) to Candy Machine (A) using M4x12 Screws
(S-C) using a Phillips screwdriver.
STEP 5
STEP 6
I
A
S-C
NOTE: The Shelf (I) and the Cone
Shelf (J) can be place on either side
of the machine
Place Bowl (K) on top of Candy Machine (A)
and secure all four latches on
Candy Machine (A) to Bowl (K). Once
Bowl (K) is secured, connect Power Cable
(L) to Candy Machine (A). Your Cotton
Candy Machine (A) is now ready for use!
K
K
A
L
Bottom
NOTE: Assembly of Cone
Shelf (J) is not shown but is
the same process applied to
the opposite side of Candy
Machine (A).
Latch

7
TROUBLESHOOTING
WARRANTY
We oer a ONE YEAR warranty for this product. If you have any problems with the machine, please
contact us directly. We have a 30 Day Return Policy. Pleast note, not following proper cleaning
instructions will result in a voided warranty.
PROBLEM POSSIBLE CAUSE & SOLUTION
Heating head spins but does
not heat up.
Ensure wires underneath heating head are not cut or frayed. If wires
are not damaged then the temperature sensor may be out.
Machine has no power.
Bowl may not be secured to machine (all four latches should
activate the safety switch). If safety switch is pressed and switches
are on, check if red light is illuminating from switches.
Contact us for further assistance if it is still not working.
Electric cord for machine is
lost.
Standard cord used for computers, printers, etc. must be rated 20
AMPS. Cotton candy machine is designed to run on US 110V power.
Machine constantly vibrates. Head/spinner is o balance. Contact us so that we may send you a
part replacement.
Heating head not turning,
motor running.
Ensure belt inside machine has not come loose. If belt has come
loose, reinstall in machine and adjust the belt tension by loosening
the 4 motor screws and repositioning the motor slightly. Replace
belt if broken.
NOTE: Cleaning the machine aer every 20 minutes of use is required for proper function. Failure to do
so may cause burning of floss and will also void the spinner head warranty.
When finished making candy floss, keep machine hot and running while cleaning the heating head by
slowly pouring a small amount of water into the center.
Keep water spinning through until color inside is closer to the bare aluminum again. Allow machine
to cool, and wipe down head with a damp cloth to clean o excess sugar. Stainless steel pan may be
cleaned with warm soapy water.
If the inside of the head needs to be cleaned, remove the four screws on top, then remove top plate. If
screws are diicult to remove, turn on the machine and heater for 15-20 seconds to free up the screws.
Allow machine to heat back up for one minute before making more candy floss. This will help the
machine run well and require only minimal cleaning aer each use.
REMOVING BURNT SUGAR
Due to the nature of sugar, it is normal for a small amount to burn inside even with periodic cleanings.
This will not harm the machine or candy floss produced.
Remove burnt sugar by removing top plate from heating head and allowing machine to soak in vinegar
and then scrubbing clean. An abrasive cleaning pad (such as a Scotch-Brite pad) may be used for
especially hard burns.
CHANGING THE BELT
This package includes a Spare Belt (E) in case the belt currently installed in the machine fails.
To access belt: Remove shields from underneath heating head. Each shield is held in place by three
screws. Remove the top cover, which is held in place by a screw on each side.
USE WITH CAUTION: Water will immediately become steam.
CLEANING

LAST UPDATED: 08/12/2021
REV2.1
Open Monday - Friday 7:00am - 7:00pm CST,
our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com
[email protected] AVG. RESPONSE TIME (within oice hrs): 1HR 8M
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
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AVG. RESOLUTION TIME (within oice hrs): < 15 M
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