Vivo CANDY-V001 User manual

Pink Electric Commercial Cotton Candy Machine
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Instruction Manual
https://vivo-us.com/products/candy-v001
SKU: CANDY-V001
[email protected]om www.vivo-us.com 309-278-5303
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2
If you do not understand these directions, or if you have any doubts about
the safety of the installation, please call a qualified technician. Check
carefully to make sure there are no missing or defective parts. Improper
installation may cause damage or serious injury. Do not use this product
for any purpose that is not explicitly specified in this manual and do not
exceed weight capacity. We cannot be liable for damage or injury caused by
improper mounting, incorrect assembly or inappropriate use.
WARNING: IMPORTANT SAFETY INFORMATION
READ AND FOLLOW ALL SAFETY REQUIREMENTS
KEEP THIS MANUAL IN A SAFE AND DRY PLACE FOR FUTURE REFERENCE
• ENSURE THAT SERVICING IS DONE BY PROFESSIONAL SERVICE PERSONNEL,
IF APPLICABLE, TO MINIMIZE PRODUCT DAMAGE OR SAFETY ISSUES.
• ALL MINORS MUST BE SUPERVISED WHILE MACHINE IS IN OPERATION.
• THIS APPLIANCE IS NOT INTENDED FOR USE BY PERSONS (INCLUDING
CHILDREN) WHOSE PHYSICAL, SENSORY OR MENTAL CAPABILITIES MAY
BE DIFFERENT OR REDUCED, OR WHO LACK EXPERIENCE OR KNOWLEDGE,
UNLESS SUCH PERSONS RECEIVE SUPERVISION OR TRAINING TO OPERATE
THE APPLIANCE BY A PERSON RESPONSIBLE FOR THEIR SAFETY.
• PLUG THE MACHINE INTO AN ELECTRICAL OUTLET WITH A GROUND LINE.
WARNING: DO NOT USE IF THE CABLE, ELECTRICAL OUTLET OR PLUG IS
BROKEN.
WARNING: TO AVOID ELECTRIC SHOCK, DO NOT TOUCH THE PLUG OR ELECTRIC
CABLE IF THEY ARE WET. KEEP THE CABLE AWAY FROM HEAT. DON’T IMMERSE
THE CABLE, ELECTRICAL PLUG OR THE MACHINE INTO WATER OR OTHER
LIQUIDS.
WARNING: DO NOT USE DETERGENT WHEN CLEANING. ANY REMAINING
DETERGENT RESIDUE WILL POLLUTE THE CANDY FLOSS. DO NOT LET MACHINE
SOAK IN WATER, AS THIS WILL DAMAGE THE ELECTRICAL COMPONENTS.
CAUTION: FOLLOW INSTRUCTIONS TO PREVENT BURNS.
• DO NOT TOUCH THE SURFACE OF THE HEATING HEAD WHILE THE MACHINE
IS ON.
• DO NOT PLACE HAND INTO THE PAN TO REMOVE THE SUGAR WHILE THE
MACHINE IS ON.
• DO NOT MOVE THE MACHINE WHILE IT IS ON.
• ALLOW THE MACHINE TO COOL BEFORE MOVING IT OR REMOVING EXCESS
SUGAR.

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PREPARATION
1. Aer carefully removing the machine from the packing carton, clean the
heating head and the stainless steel pan with warm, soapy water (do
NOT use detergent type cleaners). When the head is turned on, it will
clear the water from the machine. Make sure to dry the pan completely.
2. The cotton candy machine should be placed on a dry, flat stable surface.
3. Make sure all parts are properly installed before plugging in the machine.
PRODUCT SPECIFICATIONS
MODEL CANDY-V001
DIMENSION 520 x 520 x 415mm
HEATING POWER 1000 W
MOTOR POWER 80 W
ELECTRIC VOLTAGE 110 V
FREQUENCY 60 Hz
YIELD 1 PER 30 SEC
FUSE 15A 250V (F15)
ELECTRICAL DATA
NOTE: Due to the operation testings of the machine prior to shipping, some sugar
residue may be remaining.

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WARNING: KEEP HANDS CLEAR OF MOVING
PARTS TO REDUCE RISK OF INJURY
PACKAGE CONTENTS
A(x1)
Candy Machine
B(x1)
Bowl
C(x1)
Sugar Scoop
D(x1)
Power Cable
E(x1)
Spare Belt
STEP 1
NOTE: Machine has a built in
safety switch (located on front
le latch) and will not turn on if
the bowl is not fully mounted.
All four latches should activate
the safety switch. Ensure bowl
is in place and secure - red light
should be illuminating from the
switches.
Place Bowl (B) onto of Candy Machine (A) and attach all four safety latches on the machine to the
hooks on the underside of the bowl. Plug Power Cable (D) into Candy Machine (A).
B
A
D

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Aer heating, pour one scoop full of sugar into the center of the heating head. If using hard candy, turn
o machine and place hard candy pieces evenly in the center of the heating head. Break up into smaller
pieces to fit if necessary. Turn machine back on.
STEP 3
Turn on the power switch. Let the machine run for 1-2 minutes to allow the motor and drive belt to
warm up for best performance. The machine may vibrate while running; this is normal and will not
aect operation. Aer the motor has warmed up, turn on the heating switch and allow the head to
warm up for 4-5 minutes.
STEP 2
HEAT POWER
NOTE: Only use corn syrup based hard candies with a slightly transparent appearance such as Jolly
Rancher and Life Savers. Pressed sugar and other hard candies like Smarties may not melt properly,
thus clogging the head.
C

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The candy floss will form aer roughly 30 seconds. Use a paper cone, candy stick, or other related
object to collect the candy floss. Revolve the object in a circular motion following the bowl. Turn the
object sideways directly over the heating head and continue twisting the object in order to collect the
floss into a ball shape. To continue making candy floss, repeat steps 3 and 4.
STEP 4
STEP 5
NOTE: To prolong the
service life of the electric
motor, please allow the
motor to rest for 20 minutes
aer working continuously
for an hour. Turn o the
power switch when you are
finished. Remove the pan
and clean it with water.
CLEANING
When finished making candy floss, keep machine hot and running while cleaning the heating head by
slowly pouring a small amount of water into the center.
Keep water spinning through until color inside is closer to the bare aluminum again. Allow machine
to cool, and wipe down head with a damp cloth to clean o excess sugar. Stainless steel pan may be
cleaned with warm soapy water.
If the inside of the head needs to be cleaned, remove the four screws on top, then remove top plate. If
screws are diicult to remove, turn on the machine and heater for 15-20 seconds to free up the screws.
Allow machine to heat back up for one minute before making more candy floss. This will help the
machine run well and require only minimal cleaning aer each use.
REMOVING BURNT SUGAR
Due to the nature of sugar, it is normal for a small amount to burn inside even with periodic cleanings.
This will not harm the machine or candy floss produced.
Remove burnt sugar by removing top plate from heating head and allowing machine to soak in vinegar
and then scrubbing clean. An abrasive cleaning pad (such as a Scotch-Brite pad) may be used for
especially hard burns.
CHANGING THE BELT
This package includes a Spare Belt (E) in case the belt currently installed in the machine fails.
To access belt: Remove shields from underneath heating head. Each shield is held in place by three
screws. Remove the top cover, which is held in place by a screw on each side.
USE WITH CAUTION: Water will immediately become steam.

7
TROUBLESHOOTING
WARRANTY
We oer a ONE YEAR warranty for this product. If you have any problems with the
machine, please contact us directly. We have a 30 Day Return Policy.
PROBLEM POSSIBLE CAUSE & SOLUTION
Heating head spins but
does not heat up.
Ensure wires underneath heating head are not cut or
frayed. If wires are not damaged then the temperature
sensor may be out.
Machine has no power.
Bowl may not be secured to machine (all four latches
should activate the safety switch). If safety switch
is pressed and switches are on, check if red light is
illuminating from switches.
Contact us for further assistance if it is still not
working.
Electric cord for
machine is lost.
Standard cord used for computers, printers, etc. must
be rated 20 AMPS. Cotton candy machine is designed
to run on US 110V power.
Machine constantly
vibrates.
Head/spinner is o balance. Contact us so that we
may send you a part replacement.
Heating head not
turning, motor running.
Ensure belt inside machine has not come loose. If belt
has come loose, reinstall in machine and adjust the
belt tension by loosening the 4 motor screws and re-
positioning the motor slightly. Replace belt if broken.

LAST UPDATED: 03/16/2021
REV1.2
Open Monday - Friday 7:00am - 7:00pm CST,
our dedicated support team can oer immediate assistance with rapid response times. If any
parts are received damaged or defective, please contact us. We are happy to replace parts to
ensure you have a fully functioning product.
FOR MORE VIVO PRODUCTS, CHECK OUT OUR WEBSITE AT: www.vivo-us.com
[email protected] AVG. RESPONSE TIME (within oice hrs): 1HR 8M
- 23% within < 15m
- 38% within < 30m
- 61% within < 1hr
- 83% within < 2hr
- 92% within < 3hr
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