Vivo CANDY-V001 User manual

Candy Floss Machine
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Instruction Manual
https://vivo-us.com/products/candy-v001
[email protected]om www.vivo-us.com 1-800-371-5654
SKU: CANDY-V001

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If you do not understand these directions, or if you have any doubts about
the safety of the installation, please call a qualied technician. Check
carefully to make sure there are no missing or defective parts. Improper
installation may cause damage or serious injury. Do not use this product
for any purpose that is not explicitly specied in this manual and do not
exceed weight capacity. We cannot be liable for damage or injury caused by
improper mounting, incorrect assembly or inappropriate use.
PREPARATION
WARNING: IMPORTANT SAFETY INFORMATION
READ AND FOLLOW ALL SAFETY REQUIREMENTS
1. Aer carefully removing the machine from the packing carton, clean the
heating head and the stainless steel pan with warm, soapy water (do
NOT use detergent type cleaners). When the head is turned on, it will
clear the water from the machine. Make sure to dry the pan completely.
2. The cotton candy machine should be placed on a dry, at stable surface.
3. Make sure all parts are properly installed before plugging in the machine.
PRODUCT SPECIFICATIONS
MODEL CANDY-V001
DIMENSION 520 x 520 x 415mm
HEATING POWER 1000 W
MOTOR POWER 80 W
ELECTRIC VOLTAGE 110 V
FREQUENCY 60 Hz
YIELD 1 PER 30 SEC
FUSE 15A 250V (F15)
ELECTRICAL DATA
NOTE: Due to the operation testings of the machine prior to shipping, some sugar
residue may be remaining.
KEEP THIS MANUAL IN A SAFE AND DRY PLACE FOR FUTURE REFERENCE
• ENSURE THAT SERVICING IS DONE BY PROFESSIONAL SERVICE PERSONNEL,
IF APPLICABLE, TO MINIMIZE PRODUCT DAMAGE OR SAFETY ISSUES.
• ALL MINORS MUST BE SUPERVISED WHILE MACHINE IS IN OPERATION.
• THIS APPLIANCE IS NOT INTENDED FOR USE BY PERSONS (INCLUDING
CHILDREN) WHOSE PHYSICAL, SENSORY OR MENTAL CAPABILITIES MAY
BE DIFFERENT OR REDUCED, OR WHO LACK EXPERIENCE OR KNOWLEDGE,
UNLESS SUCH PERSONS RECEIVE SUPERVISION OR TRAINING TO OPERATE
THE APPLIANCE BY A PERSON RESPONSIBLE FOR THEIR SAFETY.
• PLUG THE MACHINE INTO AN ELECTRICAL OUTLET WITH A GROUND LINE.
WARNING: DO NOT USE IF THE CABLE, ELECTRICAL OUTLET OR PLUG IS
BROKEN.
WARNING: TO AVOID ELECTRIC SHOCK, DO NOT TOUCH THE PLUG OR ELECTRIC
CABLE IF THEY ARE WET. KEEP THE CABLE AWAY FROM HEAT. DON’T IMMERSE
THE CABLE, ELECTRICAL PLUG OR THE MACHINE INTO WATER OR OTHER
LIQUIDS.
WARNING: DO NOT USE DETERGENT WHEN CLEANING. ANY REMAINING
DETERGENT RESIDUE WILL POLLUTE THE CANDY FLOSS. DO NOT LET MACHINE
SOAK IN WATER, AS THIS WILL DAMAGE THE ELECTRICAL COMPONENTS.
CAUTION: FOLLOW INSTRUCTIONS TO PREVENT BURNS.
• DO NOT TOUCH THE SURFACE OF THE HEATING HEAD WHILE THE MACHINE
IS ON.
• DO NOT PLACE HAND INTO THE PAN TO REMOVE THE SUGAR WHILE THE
MACHINE IS ON.
• DO NOT MOVE THE MACHINE WHILE IT IS ON.
• ALLOW THE MACHINE TO COOL BEFORE MOVING IT OR REMOVING EXCESS
SUGAR.

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STEP 3 OPTION A: CANDY FLOSS SUGAR
If using standard candy oss sugar, pour one scoop full of sugar
into the center of the heating head.
The candy oss will form aer roughly 30 seconds. Use a paper
cone, candy stick, or other related object to collect the candy
oss. Revolve the object in a circular motion following the pan.
Turn the object sideways directly over the heating head and
continue twisting the object in order to collect the oss into a
ball shape.
STEP 4
To continue making candy oss, repeat steps 3 and 4. To prolong
the service life of the electric motor, please allow the motor to
rest for 20 minutes aer working continuously for an hour. Turn
o the power switch when you are nished. Remove the pan and
clean it with water.
STEP 5
STEP 2
OPERATING INSTRUCTIONS
Turn on the power switch. Let the machine run for 1-2 minutes to
allow the motor and drive belt to warm up for best performance.
The machine may vibrate while running; this is normal and will
not aect operation.
STEP 1
Turn on the heating switch and allow the head to warm up for 4-5
minutes.
MACHINE STRUCTURE
NOTE: Only use corn syrup based hard candies with a slightly
transparent appearance such as Jolly Rancher and Life Savers. Pressed
sugar and other hard candies like Smarties may not melt properly, thus
clogging the head.
NOTE: If the heating head does not produce candy oss, turn o the
power switch and clean the burnt sugar as described in the Cleaning
section.
NOTE: To protect candy from debris and prevent the sugar crystals from
ying into the air, we suggest purchasing our bubble shield (CANDY-V003)
which is sold separately.
NOTE: Machine has a built in safety switch and will not turn on if the bowl
is not fully mounted. All four latches should activate the safety switch.
Ensure bowl is in place and secure - red light should be illuminating from
the switches.
WARNING: KEEP HANDS CLEAR OF MOVING
PARTS TO REDUCE RISK OF INJURY
OPTION B: HARD CANDY
If using hard candy, turn o machine and place hard candy pieces
evenly in the center of the heating head. Break up into smaller
pieces to t if necessary. Turn machine back on.

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TROUBLESHOOTING
WARRANTY
We oer a ONE YEAR warranty for this product. If you have any problems with the
machine, please contact us directly. We have a 90 Day Return Policy.
PROBLEM POSSIBLE CAUSE & SOLUTION
Heating head spins but
does not heat up.
Ensure wires underneath heating head are not cut or
frayed. If wires are not damaged then the temperature
sensor may be out.
Machine has no power.
Bowl may not be secured to machine (all four latches
should activate the safety switch). If safety switch
is pressed and switches are on, check if red light is
illuminating from switches.
Contact us for further assistance if it is still not
working.
Electric cord for
machine is lost.
Standard cord used for computers, printers, etc. must
be rated 20 AMPS. Cotton candy machine is designed
to run on US 110V power.
Machine constantly
vibrates.
Head/spinner is o balance. Contact us so that we
may send you a part replacement.
Heating head not
turning, motor running.
Ensure belt inside machine has not come loose. If belt
has come loose, reinstall in machine and adjust the
belt tension by loosening the 4 motor screws and re-
positioning the motor slightly. Replace belt if broken.
CARE & MAINTENANCE
CLEANING
When nished making candy oss, keep machine hot and running while cleaning
the heating head by slowly pouring a small amount of water into the center.
Keep water spinning through until color inside is closer to the bare aluminum again.
Allow machine to cool, and wipe down head with a damp cloth to clean o excess
sugar. Stainless steel pan may be cleaned with warm soapy water.
If the inside of the head needs to be cleaned, remove the four screws on top, then
remove top plate. If screws are diicult to remove, turn on the machine and heater
for 15-20 seconds to free up the screws.
Allow machine to heat back up for one minute before making more candy oss. This
will help the machine run well and require only minimal cleaning aer each use.
REMOVING BURNT SUGAR
Due to the nature of sugar, it is normal for a small amount to burn inside even with
periodic cleanings. This will not harm the machine or candy oss produced.
Remove burnt sugar by removing top plate from heating head and allowing machine
to soak in vinegar and then scrubbing clean. An abrasive cleaning pad (such as a
Scotch-Brite pad) may be used for especially hard burns.
CHANGING THE BELT
This package includes a spare belt in case the belt currently installed in the machine
fails.
To access belt: Remove shields from underneath heating head. Each shield is held
in place by three screws. Remove the top cover, which is held in place by a screw on
each side.
USE WITH CAUTION: Water will immediately become steam.

Last Updated: 10/29/2018
If any parts are received damaged or defective, please contact us. We are happy to
replace parts to ensure you have a fully functioning product.
For more VIVO products, check out our website at:
www.vivo-us.com.
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[email protected]om www.vivo-us.com 1-800-371-5654