Vivotek Supreme MS9390-HV User manual

User’s Manual
MS9390-HV Panoramic Multi-sensor
Network Camera
8MP • 180° Panoramic View • IP66 • IK10 • Smart IR
Smart Stream III • PoE • -20°C ~ 50°C Wide Operating Temperature
Rev. 1.0

VIVOTEK
2 - User's Manual
Table of Contents
Overview ..............................................................................................................................................................3
Revision History ...............................................................................................................................................3
Read Before Use..............................................................................................................................................4
Package Contents ........................................................................................................................................4
Symbols and Statements in this Document......................................................................................................5
Physical Description .........................................................................................................................................5
Hardware Installation .......................................................................................................................................8
Mounting Options .............................................................................................................................................8
Software Installation .......................................................................................................................................15
Network Deployment ......................................................................................................................................21
Ready to Use..................................................................................................................................................24
Accessing the Network Camera .................................................................................................................... 25
Using Web Browsers......................................................................................................................................25
Using RTSP Players.......................................................................................................................................28
Using 3GPP-compatible Mobile Devices........................................................................................................29
Using VIVOTEK Recording Software .............................................................................................................30
Main Page......................................................................................................................................................... 31
Client Settings .................................................................................................................................................. 36
Conguration.................................................................................................................................................... 41
System > General settings .............................................................................................................................42
System > Homepage layout ..........................................................................................................................44
System > Logs ...............................................................................................................................................47
System > Parameters ....................................................................................................................................49
System > Maintenance...................................................................................................................................50
Media > Image .............................................................................................................................................54
Media > Video ................................................................................................................................................65
Media > Video ................................................................................................................................................66
Media > Audio.................................................................................................................................................75
Network > General settings............................................................................................................................76
Network > Streaming protocols ....................................................................................................................83
Network > SNMP (Simple Network Management Protocol)...........................................................................92
Network > FTP ...............................................................................................................................................93
Security > User accounts ...............................................................................................................................94
Security > HTTPS (Hypertext Transfer Protocol over SSL) .................................................................96
Security > Access List ................................................................................................................................103
PTZ > PTZ settings ......................................................................................................................................108
Event > Event settings..................................................................................................................................112
Applications > Motion detection....................................................................................................................126
Applications > Tampering detection .............................................................................................................129
Applications > Audio detection ...................................................................................................................130
Applications > Package management - a.k.a., VADP (VIVOTEK Application Development Platform) .......132
Recording > Recording settings ..................................................................................................................135
Local storage > SD card management.........................................................................................................140
Local storage > Content management .........................................................................................................141

VIVOTEK
User's Manual - 3
Appendix .................................................................................................................................................... 144
URL Commands for the Network Camera................................................................................................ 144
Technical Specications ...........................................................................................................................237
Technology License Notice....................................................................................................................... 238
Electromagnetic Compatibility (EMC)....................................................................................................... 239
Overview
VIVOTEK’s MS9390-HV is the latest and most effcient panoramic network camera offered
in surveillance. Through the use of two wide angle lenses, electronic image stitching, and
high-resolution sensors, the 8MP 180° MS9390-HV is in a new class all by itself. With its
unique dual-sensor design, the MS9390-HV is able to maintain a higher vertical FOV than
most traditional multi-sensor panoramic cameras using 4 sensors. This higher vertical
FOV enables users to have more video coverage, thereby enabling them to capture more
evidence below the point of camera installation. The MS9390-HV goes even further with
WDR Pro technology for high contrast environments, 30fps at full resolution, and 180° IR
illuminators up to 20 meters, ensuring users with 24/7 comprehensive panoramic video
surveillance.
In addition to its panoramic image qualities, the MS9390-HV is also simple to install. It has
been designed to be directly wall mounted, including 20° of internal tilt adjustment on the
lenses to get the exact angle desired. With an IP66 weather proof and IK10 vandal proof
housing, the MS9390-HV can be installed in both indoor and outdoor scenarios. The only
accessory available for MS9390-HV is a sunshield, which is included with the camera.
To top it all off, the MS9390-HV utilizes H.265 compression and Smart Stream III
technology. This combination enables users to greatly save on storage and bandwidth
consumption usually associated with high resolution surveillance.
Revision History
■ Rev. 1.0: Initial release.

VIVOTEK
4 - User's Manual
Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before
installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package
Contents listed below. Take note of the warnings in the Quick Installation Guide before the Network
Camera is installed; then carefully read and follow the instructions in the Installation chapter to
avoid damage due to faulty assembly and installation. This also ensures the product is used
properly as intended.
The Network Camera is a network device and its use should be straightforward for those who
have basic networking knowledge. It is designed for various applications including video sharing,
general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the
Network Camera and ensure proper operations. For creative and professional developers, the URL
Commands of the Network Camera section serves as a helpful reference to customizing existing
homepages or integrating with the current web server.
■ MS9390-HV
■ Screws / desiccant bag / double-side tape
■ Sunshield
■ Alignment sticker
■ Rubber pad to the mount bracketr
■ Ethernet waterproof enclosure
■ Quick Installation Guide
■ T10 stardrivver
■ Mounting plate
Package Contents

VIVOTEK
User's Manual - 5
Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent
inconvenient or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of
the machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function,
or process.
WARNING: or IMPORTANT:: These statements indicate situations that can be
dangerous or hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might
occur to an operator.
Physical Description
Outer View
Some of the sufx syntax used in model naming are listed below:
E w/ heater for extreme weather
Fx Focal length w/ number
T w/ Remote focus lens
R w/ PoE repeater
H w/ High Dynamic Range functionality
NOTE:
Sunshield
Microphone
Lens
IR lights

VIVOTEK
6 - User's Manual
Inner View
RJ45 Ethernet port
MicroSD card slot
Lenses
Ethernet enclosure retention
clips
Tether wire safety hook
(to the mounting plate)
Ground screw
Bottom routing cap
Bottom View
Reset button
Status LEDs
IR LEDs
IR LEDs
Microphone contacts

VIVOTEK
User's Manual - 7
1
2
3
4
6
5
8
7
10
LAN/PoE
100~240V
AC
ON
OFF
9
GE LAN GE LAN
802.3at
PoE
injector
Power Consumption
Due to its IR lights and onboard heater for operation in low temperature environments,
care should be taken when selecting the power source for the camera. Listed below are
the requirements for powering the camera:
Use conditions Power consumption & Input
≥-20ºC PoE - 15.2W (PoE Plus class 1 or class 2 mid-span or
switch)
In warmer areas that do not need a heater, a PoE+ switch can drive the camera. In areas
where temperature can drop below -20ºC, an AC 24V power adaptor is required.
Many copper coated aluminum (CCA) and other non-standard conductors cabling products
are masqueraded as CAT5E or CAT6 cables. Please avoid using these CCA products
especially when cascading PoE cameras. It is a must to use Ethernet cables compliant
with the 3P/ETL standard.
IMPORTANT:
Please avoid having obstacles within 3 meters. The reection of IR lights in the night mode
from the nearby objects may blur the image.
IMPORTANT:
3M / 4.8 feet

VIVOTEK
8 - User's Manual
Mounting Options
Network Camera
Model No: XXXXXX
MAC: 0002D1083236
Pat. 6,930,709
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
Made in Taiwan
Hardware Installation
1. Jot down the camera's MAC address from the product label. This is important if you
have multiple cameras at your installation site.
A/B: Single handy box
C: Wall mount
D: 4” square junction box
In addition to the standard wall-mount, you can use the mouting holes on the mounting
plate to install the camera to a single handy box or a 4" aquare junction box.
Note the A, B, C, D hole marks on the mounting plate.

VIVOTEK
User's Manual - 9
AM-117
AM-114
AM-11G
473 mm
114.38
34.45
If preferred, the camera can also be pole-mounted using the AM-114 mount head, AM-117
pole, and the AM-11G adapter.
20º
80º
180º
Note the camera's eld of view when planning an installation. The horizontal view is
180º. When necessary, the vertical view is 80º. The lens module can be tilted down
to up to 20º
The eld of view is illustrated on the
left. Note that the higher the camera is
installed, the larger is the blind spot area
underneath the camera. The camera
can be mounted at a height of 3 meters
to cover a panoramic view area with its
center of view aiming at the horizon.
Note that this conguration is indoor only.

VIVOTEK
10 - User's Manual
Below is the process for a standard wall-mount.
2. Use the included alignment sticker to drill mounting holes on the wall (the C holes). If
preferred, drill another hole of a diameter of approximately 2cm for routing the Ethernet
cable.
3. Hammer in the wall anchors and then install the mounting plate.

VIVOTEK
User's Manual - 11
4. Pass an Ethernet cable through the routing hole.
5.5 ~ 6.5mm
5.Pass an Ethernet cable through the waterproof cable gland components, and through the
rubber seal as shown below. Connect the Ethernet cable to the camera's RJ45 onnector.
Tighten the components to prevent water ingress.

VIVOTEK
12 - User's Manual
6. Remove the camera's top cover using the T10 stardriver.
1
2
3
4
6
5
8
7
10
LAN/PoE
100~240V
AC
ON
OFF
9
GE LAN GE LAN
802.3at
1.5m
M3*5
5.Press the Ethernet waterproof enclosure in between the retention clips at the back of the
camera. The retention clips will hold the enclosure in place. Connect the ground wire to
a grounded earth rod with a resistance smaller than 4Ω, with a section area larger than
25mm2, to a ground rod 1.5 meters into the ground.
The M3x5 screw is user-supplied.
x4
Torque: 6.5±0.5kgf-cm

VIVOTEK
User's Manual - 13
7. Connect the tether wire on the mounting plate to the safety latch hook on the back of the
camera.
x4
8. Align the camera with the mounting plate, and then secure the T10 anti-tamper screws
to install the camera.

VIVOTEK
14 - User's Manual
10. When the Ethernet and I/O wires connection is done and the camera is powered up, try
nd the camera using VIVOTEK's Shepherd utility.
Double-click on the camera's entry on Shepherd to open a web console with the
camera. A browser session will open.
9. Install a Micro SD card.
The program will search for VIVOTEK Video Receivers, Video Servers or Network
Cameras on the same LAN.
64GB
10
I
1
Browser
LAN
Shepherd

VIVOTEK
User's Manual - 15
Software Installation
11. Install the Shepherd utility, which helps you locate and congure your Network Camera
in the local network. If your camera comes without the CD, go to VIVOTEK’s website,
and locate the utility in the Downloads > Software page.
11-1. Run the Shepherd utility.
11-2. The program will conduct an analysis of your network environment.

VIVOTEK
16 - User's Manual
0002D1730202
IB8360-W 192.168.4.151 00-02-D1-73-02-02
MS9390-HV
Network Camera
Model No: MS9390-HV
Made in Taiwan
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Pat. 6,930,709
MAC:0002D1730202
R o H S
11-3. The program will search for all VIVOTEK network devices on the same LAN.
11-4. After a brief search, the installer window will prompt. Click on the MAC and model
name that matches the one printed on the product label. You can then double-click on
the address to open a management session with the Network Camera.
Forceful Password Conguration
12. The first time you log in to the camera, the firmware will prompt for a password
conguration for security concerns.
12-1. Since your camera is used for the rst time, there is no password. Enter “root” as the
user name, and nothting for the password.

VIVOTEK
User's Manual - 17
Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~.
You can use them in the password combination.
12-3. Another prompt will request for the password you just congured. Enter the password
and then you can start congure your camera and see the live view.
12-2. Enter the combination of alphabetic and numeric characters to fulll the password
strength. requirement. The default name for the camera administrator is “root”, and can
not be changed.

VIVOTEK
18 - User's Manual
20º
Depending on the live view, you can turn the lens modules down to cover the FOV
you desire.
13. Replace the desiccant bag that is attached to the center of the dome cover.

VIVOTEK
User's Manual - 19
x4
Torque: 6.5±0.5kgf-cm
14. Install the dome cover by fastening 4 T10 screws.
15. Install the sunshield if your mounting position is exposed to direct sun light.

VIVOTEK
20 - User's Manual
Hardware Reset
The reset button is used to reset the system or restore the factory default settings.
Sometimes resetting the system can return the camera to normal operation. If the system
problems remain after reset, restore the factory settings and install again.
Reset: Press the recessed reset button. Wait for the Network Camera to reboot.
Restore: Press and hold the reset button until the status LED rapidly blinks. Note that all
settings will be restored to factory default. Upon successful restore, the status LED will
blink green and red during normal operation.
SD/SDHC/SDXC Card Capacity
This network camera is compliant with SD/SDHC/SDXC 16GB / 8GB / 32GB / 64GB and
other preceding standard SD cards.
Reset Button