Vivreau V3-201 User manual

1
V3-201, V3-202, V3-204, V3-205
Troubleshooting Guide
Contents
Still water is slower than normal and/or carbonator is running very loud. 2
No still water. 2
No sparkling water. 3
Water leak. 3
Service light is on. 4
Water is dispensing warm. 5
Sparkling water is at. 5
CO2 light is on. 6
Drip tray light is on. 6
Machine makes noise after or during dispensing either still or sparkling water. 6
Machine is loud or making loud noise. 6
Machine noise is constant and never stops. 6
CO2 leak. 7
Water tastes bad. 7
Contact:
Phone number: 1-877-1044 (option 1)
Email: [email protected]

2
Likely needs a lter
change
Still water is slower
than normal and/or
carbonator is running
very loud
Check that main
water supply is
fully open
YES
Turn valve
completely on and
check for proper
operation
NO
Still side is frozen. With power on open both
taps and continue to run sparkling water until
still water dispenses. This is the fastest and
only way to thaw the still water.
No still water Can 3 liters of
sparkling water be
dispensed?
YES
If now only gas dispenses it is a water supply issue.
Conrm that water to system is on and working and
contact our Service Team.
NO
Thawing once should solve the
issue. If it continues freezing up
after thawing the thermostat may
need replacing.
Note:
• If the water supply issue was resolved, now reset the carbonator to get the sparkling
water to work again. This is done by powering the system o and back on again.

3
Reset the carbonator to
get the sparkling water to
work again. This is done
by powering the system o
and back on again
Likely has a power issue.
Make sure power is on
and the power outlet is
working.
No sparkling water
Is CO2 gas
dispensing when
sparkling tap is
open?
YES
Conrm CO2 is turned on
and full. Conrm pressure
readings on CO2 and
contact our Service Team
NO
Customer must resolve
power issue.
Outlet
not
working
Outlet
working
Water leak
Conrm that the leak is coming
from the vivreau system and
contact our Service Team

4
Is still water slower
than normal?
Service light is on
Does still water
dispense from the
still tap?
YES
Make sure the water
to system is on
before contacting our
Service Team
NO
Likely needs a lter
change contact our
Service Team
YES
Now reset the carbonator
to get the sparkling water to
work again and service light
to turn o. This is done by
powering the system o and
back on again
NO
Customer
resolved

5
Is the condenser grill
clogged or obstructed?
Water is dispensing
warm
Is the machine plugged
into a working outlet and
the power switch is in the
on position?
YES
Once machine is powered
back on it may take up to
45 minutes for the water
to dispense cold and 4-6
hours to maintain a cold
dispense temperature.
NO
Clean the condenser grill with a
soft brush or cloth and remove
any obstructions to the airow.
YES
Make sure the water supply
feeding the machine is a cold
water supply and contact our
Service Team.
NO
Replace CO2 tank and/or
ensure CO2 tank is turned
on at tank and secondary
shuto valve if equipped
Sparkling water is at
Is the CO2 tank empty?
(CO2 light illuminated if
equipped) or below 70psi)
YES
Flush the sparkling water:
1. Switch the machine o or unplug the power.
2. Open the sparkling tap and dispense until just gas appears.
3. Close the tap and power on or plug in the machine.
4. Let the machine cycle for 30 seconds and check the sparkling water again.
NO
Is the sparkling water
still at?
YES

6
CO2 light is on Is the CO2 tank empty?
Replace CO2 tank
YES
Is CO2 tank o at the
tank or secondary
shuto valve?
NO
Turn CO2 tank on
YES
contact our
Service Team
NO
Drip tray light is on Empty internal or external
drip tray container
Machine noise is
constant and never
stops
Contact our Service Team
Machine makes
noise after or during
dispensing either still or
sparkling water
Contact our Service Team
Machine is loud or
making loud noise
Machine makes noise
after or during dispensing
sparkling water only
Conrm that water supply is
in the fully on position

7
Hook up a new tank
and monitor tank
CO2 level over the
next 24- 48 hours
CO2 Leak
Is the gasket
between the
regulator and tank
in place?
YES
Get a replacement
washer from CO2
provider and install
ASAP
NO
Did the new tank
hold pressure? NO Contact our
Service Team
Water tastes bad Both still and
sparkling or just
sparkling?
Unplug the unit and dispense sparkling water unit just gas appears. Turn
o the CO2 tank and open the sparkling tap again to release all CO2 gas
pressure. Hook up and turn on new CO2 tank, open the sparkling tap for
5 seconds to ush out any residual CO2. Plug the unit back in and let the
carbonator cycle, test sparkling water.
Needs new lter and
sanitization
Both
Sparkling
Only
Not
Resolved?