Vivreau VI TAP User manual

1
Vi Tap
Troubleshooting Guide
Contents
No sparkling water. 2
Water leak. 2
Service light is on. 3
Water is dispensing warm. 4
Sparkling water is at. 4
CO2 light is on and/or sparkling button not illuminated. 5
CO2 leak. 5
Drip tray light is on. 6
Machine noise is constant and never stops. 6
Machine makes noise after or during dispensing either still or sparkling water. 6
Machine is loud or making loud noise. 6
No hot water. 7
Water tastes bad. 8
Safe mode: Red lights on the tap are alternately blinking. 8
Contact:
Phone number: 1-877-1044 (option 1)
Email: [email protected]

2
Reset the carbonator to get the
sparkling water to work again. This
is done by powering the system o
and back on again
No sparkling water Sparkling water
button illuminated
YES
Conrm CO2 is turned on and
full. Conrm pressure readings on
CO2 regulator and contact our
Service Team
NO
Water leak
Conrm that the leak is
coming from the vivreau
system and contact our
Service Team

3
Is still water slower
than normal?
Service light is on
Does still water
dispense from the
still tap?
YES
Make sure that
water to system
is on and working
before contacting
our Service Team.
NO
Likely needs a lter change.
Contact our Service Team
YES
Now reset the carbonator
to get the sparkling water to
work again and service light
to turn o. This is done by
powering the system o and
back on again
NO
Note:
• Check water block and reset if needed.
Customer
resolved
If not resolved,
contact our
Service Team

4
Is the condenser grill
clogged or obstructed?
Water is dispensing
warm
Is the machine
plugged into a working
outlet (blue power light
should be on)
YES
Once machine is powered
back on it may take up to
45 minutes for the water
to dispense cold and 4-6
hours to maintain a cold
dispense temperature.
NO
Clean the condenser grill with a
soft brush or cloth and remove
any obstructions to the airow.
YES
Make sure the water supply
feeding the machine is a
cold water supply and then
contact our Service Team.
NO
Replace CO2 tank and/or
ensure CO2 tank is turned
on at tank and secondary
shuto valve if equipped.
Sparkling water is at
Is the CO2 tank empty?
(CO2 light illuminated if
equipped) or below 70psi
YES
Flush the sparkling water:
1. Switch the cleaning mode switch o.
2. Touch and hold the sparkling button and dispense until just gas appears.
3. Release the button and turn the switch back on.
4. Let the machine cycle for 30 seconds and check the sparkling water again.
NO
Is the sparkling water
still at?
YES

5
CO2 light is on and/
or sparkling button not
illuminated
Is the cleaning
mode switch in the
o position?
Turn the cleaning
mode switch back on
YES
Is the CO2 tank
empty?
NO
Replace CO2 tank
YES
Is CO2 tank o at the
tank or secondary
shuto valve?
NO
Turn CO2 tank on
YES
Contact our
Service Team
NO
Hook up a new tank
and monitor tank
CO2 level over the
next 24- 48 hours
CO2 leak
Is the gasket
between the
regulator and tank
in place?
YES
Get a replacement
washer from CO2
provider and install
ASAP
NO
Did the new tank
hold pressure? NO Contact our
Service Team

6
Drip tray light is on Empty internal or external
drip tray container
Machine noise is
constant and never
stops
Contact our Service Team
Machine makes
noise after or during
dispensing either still or
sparkling water
Contact our Service Team
Machine is loud or
making loud noise
Machine makes noise
after or during dispensing
sparkling water only
Conrm that water supply is
in the fully on position

7
Is ready light on?
No hot water Is boiler power
light on?
YES
Make sure boiler
is plugged into a
working outlet.
Press power button
to turn power on
NO
Unplugged the
Boiler and plug back
in again. Press power
button to turn power on
Make sure boiler is
plugged into a working
outlet. Press power
button to turn power on
Is boiler power
light on?
NO
Contact our
Service Team
Give boiler 5
minutes to ll
and heat to
temperature
YES
Is ready light on?
NO
Contact our
Service Team
Is hot water now
dispensing?
YES
Contact our
Service Team
NO

8
Needs new boiler lter
Water tastes bad
Turn o the power switch on the back of the unit and dispense sparkling water
unit just gas appears. Turn o the CO2 tank and dispense the sparkling water
again to release all CO2 gas pressure. Hook up and turn on new CO2 tank,
dispense the sparkling water for 5 seconds to ush out any residual CO2. Turn
the switch back on and let the carbonator cycle, test sparkling water.
Needs new lter and
sanitization
Still &
Sparkling
Sparkling
Only
Not
Resolved?
Hot
Water
Only
Safe mode:
Red lights on the tap
are alternately blinking
Unplug the power of the main
unit for 10 seconds and plug it
back in again