Voicegear Skybridge User manual

VoiceGear SkyBridge Gateway User Guide – Ver.1.1

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1. OVERVIEW...........................................................................................................................................................5

1.1PACKAGECONTENTS........................................................................................................................................................6

1.2ABOUTTHISGUIDE.........................................................................................................................................................7

2.GETTING STARTED........................................................................................................................................8

3. ADMINISTRATION CONSOLE.......................................................................................................................9

3.1REMOTECONSOLECONNECTIVITY....................................................................................................................................12

4.WEB CONFIGURATION INTERFACE......................................................................................................13

4.1WEBCONFIGURATIONINTERFACELAYOUT.........................................................................................................................15

4.1.1HeaderArea.........................................................................................................................................................16

4.1.2NotificationArea..................................................................................................................................................16

4.1.3MenuArea...........................................................................................................................................................16

4.1.4FooterArea..........................................................................................................................................................17

4.1.5WorkingArea.......................................................................................................................................................17

5.ADDING SKYPE ACCOUNTS.....................................................................................................................21

5.1CREATINGNEWSKYPEACCOUNTS.....................................................................................................................................22

5.2REGISTERSKYPEACCOUNTS.............................................................................................................................................23

5.2.1ConfiguringBasicSettings....................................................................................................................................25

5.2.2ConfiguringFileTransferSettings........................................................................................................................26

5.2.2.1MessageVariables........................................................................................................................................................27

5.2.3ConfiguringAdvancedSettings............................................................................................................................27

5.3SKYPEPROFILES............................................................................................................................................................29

5.3.1ProfileBasicSettings............................................................................................................................................30

5.3.2ProfileLocalizationSettings.................................................................................................................................30

5.3.3ProfileContactsSettings......................................................................................................................................31

5.3.4ProfileOtherSettings...........................................................................................................................................32

6.SYSTEM SETTINGS.......................................................................................................................................34

6.1LOCALESETTINGS..........................................................................................................................................................35

6.2MEDIATYPESETTINGS...................................................................................................................................................36

6.2.1ConfiguringMediaTypeusingEmail....................................................................................................................36

6.2.2ConfiguringMediaTypeusingFTP.......................................................................................................................37

6.3CALLFEATURES.............................................................................................................................................................39

6.3.1FeatureConfigurationBeforeaCall.....................................................................................................................39

6.3.2FeatureConfigurationDuringaCall....................................................................................................................40

6.4BACKUPSETTINGS.........................................................................................................................................................42

6.5ALERTSETTINGS............................................................................................................................................................44

6.6PROXYSETTINGS...........................................................................................................................................................46

6.7MISCSETTINGS.............................................................................................................................................................47

6.7.1AddressBookPreferences....................................................................................................................................47

6.7.2CallerIdentificationOptions................................................................................................................................48

6.7.3SkypeAuthorizationPolicy...................................................................................................................................48

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6.7.4SkypeChatResponsePolicy.................................................................................................................................49

6.7.5TimeSynchronizationPreferences.......................................................................................................................49

7.CHANNEL CONFIGURATION....................................................................................................................50

7.1SIPCHANNELCONFIGURATION........................................................................................................................................51

7.1.1BasicSIPSettings.................................................................................................................................................51

7.1.2AdvancedSIPSettings..........................................................................................................................................52

7.1.3SIPTrunks.............................................................................................................................................................53

7.1.3.1BasicSIPTrunkSettings................................................................................................................................................53

7.1.3.2AdvancedSIPTrunkSettings.........................................................................................................................................55

7.2ANALOGCHANNELCONFIGURATION.................................................................................................................................56

7.2.1BasicToneSettings..............................................................................................................................................56

7.2.2CustomPBXTones................................................................................................................................................57

7.2.3BasicConfiguration..............................................................................................................................................57

7.2.4AdvancedConfiguration.......................................................................................................................................58

7.3ANALOGPBXCONFIGURATIONOVERVIEW........................................................................................................................60

7.3.1ExtensionSideConnectivity..................................................................................................................................60

7.3.2TrunkSideConnectivity........................................................................................................................................60

8.CONFIGURING CALL ROUTES.................................................................................................................61

8.1INBOUNDCALLROUTING................................................................................................................................................61

8.1.1BasicSettings.......................................................................................................................................................63

8.1.2RouteSettings......................................................................................................................................................63

8.2OUTBOUNDCALLROUTING.............................................................................................................................................67

8.2.1BasicSettings.......................................................................................................................................................68

8.2.2RouteSettings......................................................................................................................................................69

9.CONFIGURING CALL FILTERS.................................................................................................................71

9.1INBOUNDCALLFILTER....................................................................................................................................................72

9.1.1BasicSettings.......................................................................................................................................................73

9.1.2FilterSettings.......................................................................................................................................................73

9.2OUTBOUNDCALLFILTER.................................................................................................................................................75

9.2.1BasicSettings.......................................................................................................................................................76

9.2.2FilterSettings.......................................................................................................................................................76

10. CONFIGURING USERS AND GROUPS...................................................................................................78

10.1CONFIGURINGUSERS.....................................................................................................................................................79

10.1.1BasicSettings...................................................................................................................................................79

10.1.2AdvancedSettings...........................................................................................................................................80

10.2CONFIGURINGGROUPS..................................................................................................................................................82

10.2.1BasicSettings...................................................................................................................................................82

11. MANAGING ADDRESS BOOK....................................................................................................................84

11.1CONTACTS...................................................................................................................................................................85

11.1.1BasicSettings...................................................................................................................................................85

11.1.2ContactDetails................................................................................................................................................87

11.1.3AdvancedSettings...........................................................................................................................................88

11.2EXPORTCONTACTS........................................................................................................................................................89

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11.3IMPORTCONTACTS........................................................................................................................................................90

12. LEGAL INFORMATION................................................................................................................................92

13. PURCHASING SKYPEOUT CREDIT.........................................................................................................93

14. FAQ.....................................................................................................................................................................94

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1. Overview

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ThankyouforpurchasingVoiceGearSkyBridge,afullyintegratedSkype‐PBXgatewayforsmallbusiness.Based

ontheadvancedVoiceGearConnectplatform,VoiceGearSkyBridgeallowsyoutointegratethepowerofSkype

intoyourexistingofficecommunicationinfrastructureandunlocktheinherentcommunicationsfreedomand

significantlongdistancecallsavingsascomparedtotraditionaltelephoneproviders.

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1.1 Package Contents

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Contentsofyourpackagedependontheconfigurationofthegatewayyouhaveordered.Ingeneral,all

gatewayscomewithauniversalpowerbrickthatcansupportbothAmericanandEuropeanvoltagestandards

(110‐220volts)aswellasastandardEthernetcablewithRJ‐45connector.Analogconfigurationsalsocomewith

RJ‐11typephonewires.PleasenotethatpowerbrickcablecomeswithNorthAmerican3‐pinpowerplugtype

andyoumayneedtouseasuitableplugconverterforregionalpoweroutletstandard.

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1.2 About This Guide

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Thisguidepresentsadetailedexplanationofthegateway’sfunctionality.Itistargetedmainlyatsystem

administratorsforconfigurationandmanagementofthegateway.However,regularuserswillfinditbeneficial

toreadsectionsofthisguiderelatedtousingtheWebinterfaceandmanagingaddressbookcontacts.Section2

–“GettingStarted”outlinesmainconfigurationstepstogetyouupandrunningassoonaspossible.

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2. Getting Started

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GettingstartedsectionprovidesyouwithaquickoverviewofstepsnecessarytogetyournewVoiceGear

SkyBridgegatewayrunningasquicklyaspossible.Pleaseensurethatyourpackagecamewithallthecontentsas

describedinsection1.1above,andthenproceedwiththestepsoutlinedbelow:

1. ConnectthesuppliedpowerbrickandnetworkcabletoyournewVoiceGearSkyBridgegateway.

2. IfyourVoiceGearSkyBridgegatewayfeaturesAnalogFXS/FXOconnectiontothePBXsystem,please

connectthewiresasdescribedinsection7.3–“AnalogPBXConfigurationOverview”.

3. Configurenetworkingsettingsandchangesystempasswordbyreviewingtheinstructionsinsection3–

“AdministrationConsole”.

4. GetfamiliarwiththeWebconfigurationinterfacebyreviewingsection4–“WebConfiguration

Interface”inordertounderstandhowtoproceedwithconfiguringsystemsettingsusingtheWeb

interface.

5. IncaseyouareplanningtouseSIPconnectivitytothePBX,youneedtoconfigureVoiceGearSkyBridge

SIPchannelsettingsasdescribedinsection7.1–“SIPChannelConfiguration”.

6. BeforeyoucanstartusingtheVoiceGearSkyBridgegatewaytomakeandreceivecalls,youmustregister

yourexistingSkypeaccountswiththegateway.Pleasefollowinstructionssuppliedinsection5–

“AddingSkypeAccounts”toaccomplishthistask.

7. IfyouareplanningtocallotherSkypeaccountsusingVoiceGearSkyBridge,youwillneedtoaddtheir

contactinformationtotheAddressBookaccessiblefromtheWebinterface.Pleaserefertosection11.1

–“AddressBook”tolearnmoreaboutthisfunctionality.

8. Followinstructionsinsection13–“PurchasingSkypeCredits”topurchaseSkypecreditsformaking

outgoingcallstoregularphonenumbers.

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3. Administration Console

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AllVoiceGearSkyBridgegatewaysfeatureanadministrationconsolewhichallowsforbasicsystemconfiguration

andsettings.Pleasefollowstepsbelowtoconfigureyoursystempasswordsandnetworksettings:

1. Connectakeyboardandamonitortothegatewayandpressthepowerbuttontostartthegateway.

2. Whenthegatewayisfullybooteditwillpromptyoutologinintotheterminalasshowbelow.

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Image 1: VoiceGear SkyBridge terminal

Please Note:

The default terminal username and password set on your new VoiceGear SkyBridge gateway is:

username=”root”, password=”vgcroot123”.

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3. Afterloggingintotheterminalusingthedefaultcredentialssuppliedaboveyoushouldseethe

VoiceGearSkyBridgeterminalconsolescreen.

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Image 2: VoiceGear SkyBridge terminal console screen

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BeforeyoucanstartusingtheVoiceGearSkyBridgegatewayitmustbeconfiguredcorrectlytoaccess

yournetwork.AllVoiceGearSkyBridgegatewayscomepre‐configuredtouseDHCPinordertoobtain

networkIP.ItisrecommendedtoconfigurethegatewaytouseastaticIPwheneverpossible.Incase

yourDHCPserverisconfiguredtoleaseIPaddressesinfinitely,youcanskipthestaticIPassignmentand

simplyusetheautomaticallyassignedIPsinceitwillnotchangewhenthegatewayisrestarted.

4. ToassignastaticIPtoyourgateway,pleasefollowthestepsbelow:

a. Selectthe“ChangeIP”optiontobringupnetworksettingsscreen.



Image 3: VoiceGear SkyBridge network configuration console

b. Select“No”whenpromptedto“ConfigurewithDHCP?”inthenextscreen.

c. EnteryourstaticIPsettings,netmaskandgatewayaddresseswhenpromptedinfollowup

screens.

d. Checkyoursettingsandselect“Yes”whenaskedto“Pleaseconfirmyourinformation”inthe

finalscreen.

e. OnceyouhaveupdatedyourstaticIPsettings,theVoiceGearSkyBridgegatewaywill

automaticallyrestartallnetworkingservices.

f. Whennetworkingrestartsyouwillbetakenbacktothemainnetworksettingsscreen.

g. Select“ChangeHostnameandDNS”optiontosetuphostname,domainandDNSsettings.

h. Updateallsettingsasnecessaryandselect“Close”todismissthissetupscreen.

i. Select“Configurationfinished”optionfromthemainnetworksettingsscreen‐thiswilltakeyou

backtothemainVoiceGearSkyBridgeterminalconsolescreen.Select“Rebootandshutdown”

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then“Reboot”optiontorestartthegatewayinorderforthenewnetworksettingstotake

effect.

j. Oncethegatewayisupandrunningagain,youshouldbeabletoinputthehttp://x.x.x.x:8080

URLinyourwebbrowser(where“x.x.x.x”isthestaticIPyouhaveassignedand8080istheport

number)toaccesstheVoiceGearSkyBridgeWebconfigurationinterface.

Please Note:

The default Web configuration interface username and password set on your new VoiceGear SkyBridge

gateway is: username=”admin”, password=”admin”.



5. TochangeterminalrootpasswordorWebinterfaceadminpasswordselect“Configurepassword”

optionfromthemainVoiceGearSkyBridgeterminalconsolescreen.Youwillsee“Changepassword”

screenasshownbelow:

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Image 4: VoiceGear SkyBridge change password screen

6. Select“Changerootpassword”option,typeinthenewpasswordtwiceandselect“OK”toupdatethe

rootpassword.

7. Select“Changewebinterfaceadminpassword”option,typeinthenewpasswordtwiceandselect“OK”

toupdatetheWebconfigurationinterfaceadminpassword.

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3.1 Remote Console Connectivity

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MostofthesettingsonyourVoiceGearSkyBridgegatewaycanbeaccessedfromthewebconfiguration

interface;however,functionssuchasrootpasswordchangecanonlybeaccessedviatheconsoleinterface.To

allowcompleteremotemanagement,theconsolecanalsobeaccessedremotelyviaanySSHclientsuchasPutty

(http://www.chiark.greenend.org.uk/~sgtatham/putty/)bysimplyusingtheIPofthegatewayandport22.Login

credentialsfortheremoteconsoleconnectionarethesameasthoseusedforlocalaccess.Asampleremote

consoleconnectionisshownbelow.

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Image 5: Remote console connection

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4. Web Configuration Interface



AllVoiceGearSkyBridgegatewayscomewithabuilt‐inWebbasedconfigurationinterfacewhichallows

controllingvirtuallyeveryaspectofthesystemfromaWebbrowsersuchasMozillaFirefoxorMicrosoftInternet

Explorer.Foramatrixofsupportedbrowsers,pleaserefertothetablebelow.

BrowserLevelofSupport

InternetExplorer6Not Supported

InternetExplorer7Supported

MozillaFirefox1.1Not Supported

MozillaFirefox2.0Supported

MozillaFirefox3.0Supported

AppleSafariNot Supported



ToaccesstheWebconfigurationinterface,pleaseopenyourbrowserofchoiceandpointittothefollowing

address:http://x.x.x.x:8080(where“x.x.x.x”isthecurrentIPofthegatewayand8080istheportnumber).The

resultingscreenyouwillseeisshowninthefigurebelow.



Image 6: Web configuration interface login screen

Page|14

DefaultusernameandpasswordfortheWebconfigurationissetto“admin”and“admin”respectively.Itis

stronglyrecommendedtochangethe“admin”userpasswordafterthefirstlogon.Pleaserefertosection10–

“ConfiguringUsersandGroups”formoredetailsonmanagingusersandchangingWebconfigurationinterface

passwords.

Page|15

4.1 Web Configuration Interface Layout



TheWebconfigurationinterfacehasbeendesignedtobeuserfriendly,interactiveandprovidequickresponse

touserrequests.Interfacelayoutisdesignedwithvisualconsistencywhereallfeaturesandinformationare

organizedinspecificareaslocatedonthesameplacethroughoutdifferentpages.Thiskeepsallmenus,toolbars,

iconsanditempositioningconsistentandmakesthesystemeasytonavigate.

Themainpageinterfaceisdividedinto6majorareas.Everyareaillustratesdifferentfunctionalityand

information.



Image 7: Main web configuration interface page layout



Mostusedareasare“Menuarea”and“Workingarea”astheyallowyoutobrowseeverysectionofthesystem

andconfigureitsvariousaspects.

Page|16

4.1.1 HeaderArea

Headercontainsimportantinformationsuchasproductsupportandlicensinglinks.Inaddition,theusernameof

thecurrentlyloggedinuserisshownalongwithanoptiontodisconnect.Afterdisconnecting,youwillbetaken

totheloginscreenshowninimage6.Informationavailableintheheaderisdetailedinthetablebelow.

LinkDescription

WebSiteConnectstheusertotheIndustryDynamicsWebsite.

OnlineSupportConnectstheusertotheIndustryDynamicssupportpagewhichallowsforcreationof

supporttickets.

LicenseAllowsusertoviewthelicensingtermsandEULA.

CheckforUpdatesAllowsusertocheckforsystemsoftwareupdates viatheWeb.

BuySkypeCreditConnectssystemadministratortotheSkypeWeb sitewherehe/shecanlogintoaSkype

BusinessControlPanelinordertocentrallymanageSkypecreditexpendituresfor

employees,purchasecreditsandcoordinatevariousotherfeatures.



4.1.2 NotificationArea

Notificationareaisthespacereservedforimportantreal‐timesystemnotifications.Itisnotvisiblebydefault

butratherslidesintoviewwhenthesystemneedstocommunicateimportantinformationtotheuser.

Notificationscancontainactionbuttonstoapplysystemsettingchangesorrestartthesysteminorderfornew

configurationtotakeeffect.Forasamplesystemnotification,pleaserefertotheimagebelow.



Image 8: Sample system notification shown in the notification area

4.1.3 MenuArea

Menuareahasbeendesignedwitheaseofuseinmind.Itcontainsthefollowingsystemcategories:System,

Settings,UsersandGroups,Skype,AddressBook,Channels,CallRoutesandCallFilters.Thesecategoriesallow

theusernavigatethroughtheentiresystembyselectingitemsundereachcategory.Clickingonanycategory

willopenalistofitemsunderneathit.Clickingonanitem,suchas“LocaleSettings”,withinacategorywillopen

allavailableconfigurationandcontroloptionsavailableforthatitemintheworkingarea.

Forexample:Youcaneditallsystemsettingsitthe“Settings”category.Youcanconfigurethe“LocaleSettings”

byclickingonthe“LocaleSettings”itemunderthe“Settings”category.

Page|17



Image 9: Menu area with settings category open

4.1.4 FooterArea

Thefootercontainscopyrightinformationaswellaslicensinginformation.Pleaseusetheserialnumbershown

inthesectionforobtainingproductsupport.

4.1.5 WorkingArea

Thisareadisplaysallinformation,settingsandbuttonstocontrolfeaturesoftheentiresystem.Information

showninthisareacanbechangedbyclickingonitemsinthemenuareaasdescribedinsection4.1.3.

Workingareaitselfiscomposedof3mainareasorderedverticallyfromtoptobottomasfollows:

zTipsbox

zInformationboxes

zToolbar

Inaddition,severalpagesshownintheworkingareacancontainitemlists.

Tipsbox

Tipsboxisayellowareaatthetopofeachpagecontainingcontextualtipswithbasicinformationaboutcurrent

sectionandimportantnoticesandwarningsaboutavailablefeatures.Forasampletipsboxpleaserefertothe

imagebelow.



Image 10: A sample tips box

Informationboxes

Informationboxesarelight‐blueboxesthatdisplaymaininformationandsettingsthatcanbeedited.Eachbox

canbeexpandedbyclickingonitsheadingwhichishighlightedbythebluearrowpointingdown.Intheimage

below,“BasicSettings”boxisexpandedwhile“FileTransfer”and“AccountSettings”boxesarenot.

Page|18



Image 11: Sample information boxes



Toolbar

Thelastareaatthebottomofeachpagecontainsthemaintoolbar.Thetoolbardisplaysallavailableoperations

forthecurrentworkingareaasbuttons.Inmostcases,theseoperationsconsistofsaving,clearingordeleting

settingsaswellasastandardbackoperationdesignedtoreturnyoutothepreviousscreen.

Standardtoolbarbuttonsareoutlinedinthetablebelow.Dependingonthecurrentworkingareaviewthese

buttonscanvaryfrompagetopage.



ButtonAction



Addsanewitemtolist

Itemtypedependsoncurrentsection.

Examples:

InSkype>AccountssectionaddsanewSkypeaccount.

InAddressBook>Contactsaddsanewcontact.



Goesbacktopreviouspagewithoutsavingchanges



Resetsvaluesundoingchanges

Restoresthelastsavedvalueswithoutgoingback.



Savesallchangestothecurrentitem

Changestodropdownmenus,textfieldsandallothersettingsofcurrentpageare

saved.



Deletecurrentitem

Currentitemisdeleted,togetherwitheverysettingdisplayedoncurrentpage.

Pleasenote:confirmationisneededbeforeproceedingwithdeletion

Examples:

InSkype>Accountssection,deletewillremovethecurrentSkypeaccount.

InAddressBook>Contactsdeletewillremoveallinformationaboutthecurrent

contact.

Page|19

Please Note:

It is not possible to use your browser’s back and forward buttons to navigate the web configuration interface. If

necessary, please use the “Back” button described above to return to a previous screen.



Specialtoolbarbuttonsareoutlinedinthetablebelow.Thesebuttonswillappearinthetoolbarwhencertain

pagesareshownintheworkingarea.Theyareuncommonandwillonlybedisplayedonahandfulofpages.



ButtonAction



Downloadsinformation

Somesearchresultsorlogscanbedownloaded.

Example:

InSystem>SystemLogsection,thisbuttondownloadsallsystemlogentries.



Exportslistsortabulardata

ThisbuttonallowstheusertotransferlistsandotherdataintoaMicrosoftExcel

document.DefaultexportformatisCSV.



Importslistsortabulardata

ThisbuttonallowstheusertotransferlistsandotherdatafromaMicrosoftExcel

documentintothesystem.DefaultimportformatisCSV.



ItemList

Certaininformationshownintheworkingareaispresentedinalistformatwhichisusedtoprovidethebest

possibleaccesstomultipleinstancesofsimilardata.OneexampleofthiswouldbyalistofSkypeaccounts

associatedwiththesystem.

Thegenerallayoutofeverylistitemfromlefttorightisasfollows:

zEditbuttontoopenitemandmanagedetailsparticulartotheitem

zOneormorecolumnsshowingpropertiesforeachitem

zOneormoreactionbuttonstocontrolactionsforeachitem



Page|20

Image 12: Item list layout

Itemlistsonseveralpagesshownintheworkingareaaredraganddropenabled.Usingthisfeatureyoucan

quicklysortitemstothedesiredorder.Listswhichhavedraganddropenabledcanbedistinguishedby

hoveringovertheiritems.Draganddropenabledlistswillshowa“drag”mousecursorwhilehoveringovertheir

itemswhilestandardlistswillnot.Asampledraganddropenableditemlistisshownintheimagebelow.



Actionbuttonscontainedwithineveryitemlistallowyoutoperformimmediateactionsforaspecificitemina

list.Theyareshownontherightsideofanitemwithanexceptionfortheitemeditactionbuttonwhichis

shownontheleftsideofanitem.Formoreinformationaboutactionbuttons,pleaserefertothetablebelow.

ButtonAction



Editbutton

Opensadetailspagefortheselecteditem.Thispagecanbeusedtovieworedit

itemproperties.



Deletebutton

Removesanitemfromalist.

Pleasenote:confirmationisneededbeforeproceedingwithdeletion



ToggleOn/Offbutton

Thebuttonenablesordisablesaparticularitem.Thegreyiconreferstoa

currentlydisableditem;thegreenonereferstoacurrentlyenableditem.



Reset/Reloadbutton

Dependingonthetypeofitem,thisbuttoncanbothreloadconfigurationand

resetallsettingsrelatedtoaselecteditemtodefaultvalues.

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