Oxygen 3 Plus Installation Guide
6 Updated May 2021
Explanation of possible outcomes:
▪PASS: the wireless link conditions for the location under test meet the
requirements.
▪FAIL: the wireless link conditions for the location under test do not meet the
requirements.
If a FAIL:
•You must call Cypress Solutions at 1.844.462.9773 (non-toll free: 778.372.4603).
•With assistance from Cypress Solutions this site can either be:
oRemediated - with changes to Oxygen 3 Plus modem placement or changes to
selected radio frequency bands or the addition of a MIMO antenna. Conditions
are improved enough so a subsequent survey receives a passing grade.
oFailed - remediation does not improve conditions enough to meet test
thresholds.
oStep outside the customer’s building and using the Oxygen 3 Plus modem, run
the site survey to check if the LTE signal issue resides within client’s building
or if the issue is with the LTE network coverage in the area.
Note: Run the outdoor LTE signal test without using MIMO antenna.
3. Connect to the Ethernet port of router/firewall/switch.
Note: Replace existing Ethernet cable with the new Ethernet cable that comes with
the Oxygen 3 Plus.
4. Mount the device in the area close to installed router/firewall/switch and connect the
power to the nearest electrical outlet.
5. Disconnect and re-package any existing wireless modems and return it back to
depot.
6. Sign-off the job.
Note: In the event the site was not switched to Oxygen 3 Plus modem, the device will be
sent back to Cypress.
A wireless link with a FAIL will likely result in less than satisfactory network performance.
This can occur 5% of the time.
There are three possible outcomes in the FAIL scenario. In each case, technicians are
required to contact Cypress Solutions at 1 844-462-9773 (non-toll free: 778-372-4603) for
support.
▪The survey fails. Cypress remediates the site remotely or through repositioning
guidance.
