
10
7. TROUbLESHOOTING
PROBLEM SOLUTION
The system does not work. Verify that the Power LED is illuminated when working. If it is OFF,
this indicates that there is a problem with the power-supply of the
system.
Check that the SmartCrystal™ Cinema Horizontal electronic mo-
dule is correctly mounted in the bracket.
Check that the power supply is connected and that the system is
in the power ON state.
Should the error persists, please contact your technical support.
SYNC LED does not illuminate. Ensure the sync cable is connected to the SmartCrystal™ Cinema
Horizontal Polarizer Module.
Red continuous light.
(Sync LED)
The system is powered but there is no synchronization signal. Ensure
the 3D mode is selected in the setup of your 3D source.
The LED ashes correctly but no 3D images are shown.
(Sync LED)
Ensure the SmartCrystal™ Cinema Horizontal is facing the right
way (i.e the side marked PROJECTOR SIDE should be facing the
projector).
Check that the projection screen is 3D-compliant (silver screen
with gain 2,4), content is 3D, and the projector is running in 3D
mode.
The LED for “state motor” illuminates in red. In such case, please contact directly your technical support.
Do not touch the electronics of the SmartCrystal™ Cinema Hori-
zontal.
The LED for “state fan” lights in red. In such case, please contact directly your technical support
Do not touch the electronics of the SmartCrystal™ Cinema Hori-
zontal.
8. SOfTWARE UPDATE
A software is available on Volfoni website to update your product.
How to use the software update:
• Go to Volfoni website (www.volfoni.com)
• Choose the menu SERVICES/SUPPORT
• Then DOWNLOAD
• Download the software VOLFONI LOADER
• Connect your computer to SmartCrystal™ Cinema Horizontal with the cable USB-A /USB-B (cable supplied by Volfoni)
• Power your SmartCrystal™ Cinema Horizontal
• Verify that the software recognizes your system
• Once the SmartCrystal™ Cinema Horizontal is connected, press CHECK FOR UPDATE
• Load the latest version if it’s not already in your SmartCrystal™ Cinema Horizontal