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Warranty repair/replacements
Subject to the terms of thelimited warrantyin effect at the time of purchase, VOSCOM will
repair or replace a product that fails to meet the terms provided,within the product's warranty
period. The actual warranty period starts from either:
a): The dateof shipment from VOSCOM's facility (point of origin)
b): The manufacturer'sdate code (if the shipment date is unknown).
For allwarranty repairs, VOSCOM will coverparts and labor. We willreturn equipment via the
same incomingshipment methodat no additional charge.
Non-warranty repairs
For allnon-warranty repairs, VOSCOMwill provide you with a repair estimate that includes
charges for parts, labor (in half-hourincrements), and all shipping. Repair chargesmay be
based on a flatrate or parts and labor, andwill varybased on actual equipment and condition.
You may payfor non-warranty repaircharges by purchase order.
Advance replacement
Advance replacementproducts are new or like-new refurbished products and carry a full original
equipment warranty. VOSCOM will send advance replacementproduct to replace defective
equipment that has failed upon initial install for up to 60 daysfrom the original date of shipment.
We will ship advance replacements in the next business day.
Our repair department will evaluate thereturned product to determine whether it is a warranty
or non-warranty replacement and bill you accordingly. We will invoice advance replacements at
shipment and credit youupon receipt of the defective product. If we determine, however, that the
returned product is in good working order or that performance issues were due to improper
installation, misuse, abuse, or other user-relatedcauses, we will issue no credit and you will
remain responsible for payingthe invoice.
Note: Advance replacementis not available forcustom products.
Credit returns
VOSCOM will refund or credit new, standard production items that are unused and in the original
unopened shipping cartons for a period of 60 days fromthe original date of shipment. All returned
merchandise is subject to a 20% restocking fee. Products that have failedupon initial install within
60 daysfrom the date of shipment (or date of manufacture if shipment date is unknown) may be
returned for credit without a restocking fee. (Products purchased as part of a kit must be returned
through Advance replacement.)
As withadvance replacements,if we determine that the returnedproduct isin good working
order orthat performance issues were due to improper installation, misuse, abuse, or other
user-related causes,we will issue no credit and you will remain responsible for payingthe invoice.
Note: Credit isnot availablefor custom products.
Return & Warranty Policy
Website:www.voscom.com