Return & Warranty Policy En_9
Warranty Introduction
All VOSCOM manufactured productsare warrantedto be free from defects in manufacturing and
materials forthe warranty term of 3 years. VOSCOM will repair or replace any equipmentor parts
proved tobe defectiveduring the term of the warranty.
VOSCOM shall not beobligated to replace or repair equipment that has been damaged by fire,
war, acts of God, or similar causes, or equipment that has been serviced by unauthorized
personnel, altered,improperly installed or abused.
This Returnand Warranty Policy Statement applies to VOSCOM equipment purchased directly
from VOSCOMTechnology Co.,Ltd. If you did not acquire the VOSCOM equipment directly, return
the equipmentto the place of purchase.
Returning VOSCOM products
Before youcan return any product to VOSCOM, you mustobtain a Return Material Authorization
(RMA). Thisapplies to all product returns, including warranty repair/replacements, nonwarranty
repairs, advancereplacements, and credit returns.
To obtain an RMA, (Download from www.voscom.com), and please complete the RMA asmuch
detail aspossible, thensend the RMA to our customer service support:
FAX: +86-571-87389390
Customer Servicewill provide you with an RMA number andan RMA acknowledgment form that
confirms yourrequest.
Once youhave theRMA, repackage the product appropriately and attach the RMA
acknowledgement formon the outside of the package. Then send the product to the return
location givenby the customer service center.
All productsmust be returned freight prepaid within 30 days of obtaining an RMA. We reserve
the rightto cancel the RMA after 30 days. If you fail to returnthe product within the 30 days,
please contactCustomer Service to get a new RMA.
We will not accept unauthorized returns or freight collection returns; we will return these to
you atyour expense.
If areturned product contains parts that are no longer available orrepairable, wewill contact
you todiscuss resolution and return of the material.
Website:www.voscom.com
