vpacket 6100 Series Assembly instructions

Series 5100/6100™
Voice/Data Router
Installer’s Guide

Trademarks and copyrights
All trademarks and registered trademarks listed belong to their respective owners.
Vpacket, Vpacket Communications, and the Vpacket 5100/6100 Series Voice/Data Router are registered trademarks of Vpacket
Communications, Inc., Milpitas, California.
Vpacket Communications, Inc. does not warrant that the hardware will work properly in all environments and applications, and makes no
warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular
purpose.
The products and programs described in this document are licensed products of Vpacket Communications, Inc. This document contains
proprietary information protected by copyright, and this document and all accompanying hardware, software, and documentation are
copyrighted. Vpacket Communications, Inc. has made every effort to ensure that this manual is accurate. However, information in this guide is
subject to change without notice and does not represent a commitment on the part of Vpacket Communications, Inc. Vpacket Communications,
Inc. makes no commitment to update or keep current the information in this document, and reserves the right to make changes to this document
and/or product without notice. Vpacket Communications, Inc. assumes no responsibility for any inaccuracies and omissions that may be
contained in this document. If you find information in this document that is incorrect, misleading, or incomplete, we would appreciate your
comments and suggestions.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying,
recording, or information storage and retrieval systems, for any purpose other than the purchaser's personal use, without the express written
permission of Vpacket Communications, Inc.
Copyright © 2002 by Vpacket Communications, Inc.™ U.S. Patents Pending. All Rights Reserved. Reproduction or media conversion by any
means is protected by copyright and may only occur with prior written permission of Vpacket Communications, Inc.
The PSQM technology included in this product is protected by copyright and by European, US, and other patents, and is provided under license
from OPTICOM Dipl. Ing. M. Keyhl GmbH, Erlangen, Germany, 2002
1390 McCarthy Boulevard
Milpitas, CA 95035
Tel: 1(866)VPACKET (872-2538)
Fax: [phone]
E-mail: [e-mail]
Web: http://www.vpacket.com
Document title Date issued Product number Release
Vpacket Series 5100/6100 Voice/Data Router Installer’s Guide June 2002 750-0024-001, Rev A 2.1.1

About this guide

About this guide
ii Vpacket 5100/6100 Series Installer’s Guide

Content summary
Vpacket 5100/6100 Series Installer’s Guide iii
Audience
This guide is written for the technical staff of a service provider, who are responsible for the
installation and configuration of a Vpacket 5100/6100 Voice/Data Router (VDR). These users
include, but are not limited to network technicians, systems administrators, and network operation
staff.
Content summary
This guide contains all of the information you need to install and configure a Vpacket 5100/6100
VDR as well as tips on troubleshooting. Table 1 lists the chapters and appendixes and a summary
of each.
Table 1. Chapter summaries
Location Contents
Chapter 1 Introduction Describes the features and uses of 5100/6100 VDRs
Chapter 2 Installation Describes the pre-installation considerations, required
equipment and the procedures for installing a 5100/6100
VDR
Chapter 3 Port connections Describes how to connect the 5100/6100 VDR to different
WAN/LAN ports and connect to a PC
Chapter 4 Configuring a VDR Describes how to configure the 5100/6100 VDR and how to
download and manage the image firmware
Chapter 5 Troubleshooting Describes how to identify and resolve problems
Appendix A Lists the factory defaults for the 5100/6100 VDR
Appendix B Warranty, safety, and regulatory information
Appendix C Cable specifications
Appendix D Glossary

About this guide
iv Vpacket 5100/6100 Series Installer’s Guide
Conventions
This guide uses typeface, syntax, and messages to alert you to information of special interest.
Typefaces
Table 2 lists the typefaces that are used in this guide.
Command syntax
The syntax of commands found in the command line interface (CLI) is described using the
following conventions:
• Angle brackets (<fill_in_the_blank >) denote parameters or arguments.
• Square brackets ([ ]) denote optional elements.
• A pipe (|) separates choices.
Messages
Notes, cautions, and warnings are posted throughout the manuals to give supplementary
information and encourage safety awarenesss and safe practices.
Notes
Notes are supplemental information requiring your attention.
For example:
Note. Please remember to go to the Vpacket Web site and complete the online
Warranty Registration Card. Doing so registers your Vpacket 5100/6100 VDR and
allows you to receive the latest information, technical support, and upgrades
applicable to your unit.
Table 2. Typefaces and their meanings
Typeface Description
Bold Designates menus, commands, and parameters that you enter
Courier Designates output resulting from a command issued by a user and messages
issued via a telnet or terminal-emulation screen

Related documentation
Vpacket 5100/6100 Series Installer’s Guide v
Cautions
Cautions are information requiring extra attention.
For example:
Caution. There is no system-level confirmation message during the deletion.
Warnings
Warnings are information that, if not followed, could result in injury or equipment damage.
For example:
Warning. Use of longer screws could result in damage to internal components.
Related documentation
The documentation set related to the Vpacket 5100/6100 VDR includes all documents on the
CD-ROM that was shipped with the unit:
• The reference manual is broken down into four sections allowing you to print only the
sections that apply to your network environment:
•Vpacket 5100/6100 Series Voice/Data Router Reference Manual (Data Features)
•Vpacket 5100/6100 Series Voice/Data Router MGCP Telephony Configuration
•Vpacket 5100/6100 Series Voice/Data Router SIP Telephony Configuration
•Vpacket 5100/6100 Series Voice/Data Router H.323 Telephony Configuration
•QuickStartGuides
•T1 and dual T1 Quick Start Guide
•SDSL Quick Start Guide
•Ethernet WAN Quick Start Guide
•T1-PRI Voice Quick Start Guide
•Vpacket 5100/6100 Series Voice/Data Router Datasheet
!
WARNING

About this guide
vi Vpacket 5100/6100 Series Installer’s Guide
Contact information
For more information about the Vpacket 5100/6100 Series VDRs, please contact us using any of
the following methods.
Voice calls
We welcome your calls at 1(866)872-2538 (VPACKET) Monday through Friday, from 9:00 am to
6:00 pm Pacific Time. Voice mail is available during non-business hours.
E-mail
If you prefer, you can send information requests to our e-mail address: in[email protected]
Fax number
You can also send your requests for information to our 24-hour fax number:
1(408)433-5870
Website
Our website contains valuable information about our products. We encourage you to visit us at
http://www.vpacket.com

Contents
Vpacket 5100/6100 Series Installer’s Guide vii
Chapter 1. Introduction 1
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Compatibility with existing equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Converged services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Multi-Tenant units and office buildings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2. Installation 7
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
What’s in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Pre-installation considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Desk or table-top installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Wall installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Standard 19-inch rack installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Removal from a network and storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Chapter 3. Port connections 19
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Back panel components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Port connections for voice services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connecting to a punchdown block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting to voice services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Connecting to a PSTN network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Port connection for data services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Connecting to an Ethernet LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting to an Ethernet Wide Area Network . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting to a T1 WAN interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting to an SDSL WAN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connecting to a PC and powering the VDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

viii Vpacket 5100/6100 Series Installer’s Guide
CONTENTS
Chapter 4. Configuring a VDR 31
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connecting to the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting up an initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configuring the LAN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Example: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Deleting an IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Configuring the WAN interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuring voice services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring the gateway IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuration management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Setting the FTP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Image file management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuration file management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Further configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 5. Troubleshooting 51
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
CLI connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Telnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Normal operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Power loss when saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Autonegotiation always enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Flash memory is full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Miscellaneous console messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Emergency recovery procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Appendix A. Product specifications and defaults A-1
Appendix B. Warranty, safety, and regulatory information B-1
Appendix C. Cable specifications C-1
Appendix D. Glossary D-1

Contents
1
Introduction
Product overview, page 3
Compatibility with existing equipment, page 4
Applications, page 5

CHAPTER 1
Introduction
2 Vpacket 5100/6100 Series Installer’s Guide

Vpacket 5100/6100 Series Installer’s Guide 3
Product overview
The Vpacket 5100/6100 VDR models are a family of modular, standards-compliant Voice over
Internet Protocol (VoIP) solutions that provide all the capabilities of an advanced Internet/WAN
access router with the added benefit of supporting 8, 12, 16, or 24 VoIP ports and one 10/
100Base-T port for LAN connectivity.
The 8, 12, 16, or 24 voice ports of the Vpacket 5100/6100 VDR fully support standard telephone
and PBX connections through an integrated Foreign Exchange Subscriber (FXS) interface.
Vpacket also offers a T1 voice interface with 24 DS0 channel support with CAS and PRI
signaling. The 5100/6100 VDR packetizes voice calls and uses a gatekeeper or softswitch to
forward them using voice gateways for full integration into existing data and voice networks.
Vpacket 5100/6100 VDRs are designed with one of these WAN options to provide connectivity
to the Internet or corporate networks:
•T1/DualT1
•SDSL
•Ethernet
A dual T1 model is also available, which provides seamless network redundancy and fault
tolerance. The two T1 ports can be bundled to act as a single high-speed data line through
MLPPP support.
All models have a serial console port for initializing the 5100/6100 VDR locally using a directly
connected terminal or PC using the Command Line Interface (CLI). After initialization, the
5100/6100 VDR can then be managed in three ways:
• Command line interface (via remote Telnet session or serial connection)
The command line interface offers a set of syntax driven commands for configuration and
management and recognizes short cuts.
•Webinterface
The web interface allows you to directly connect to a VDR through a web browser.
• Vpacket Network Management System (VNMS) software
VNMS provides a graphical interface for simplified product provisioning and comprehensive
device, along with performance management. With VNMS you can provision and monitor an
unlimited number of VDRs from your desktop.
Vpacket 5100/6100 VDRs offer unsurpassed Quality of Service (QoS) in a cost-effective
platform. This synergy enables service providers to expand their business services via VoIP to
include converged voice and data services. It also empowers service providers to offer new VoIP
services, with significant potential cost savings from converged network operation and significant
additional revenue potential via bundled voice/data service packages.

CHAPTER 1
Introduction
4 Vpacket 5100/6100 Series Installer’s Guide
Compatibility with existing equipment
Table 1-1 on page 4 lists some of the types of network equipment and a few specific products
with which Vpacket VDRs are certified to be compatible
Table 1-1. Certified product compatibility chart
Equipment type Specific product Vpacket
compatible? Models
Softswitches Sylantro Applications
Switch softswitch
Yes All models
BroadSoft
BroadWorks
application server and
media server
Yes
Sonus/TTI INIP
softswitch
Yes
VocalData VOISS
softswitch
Yes
Cisco BTS 10200 Yes
Media gateways Nuera RDT-21 Yes All models
DSLAM Copper Mountain Yes
RC Networks Yes
Routers/T1
Aggregators
Cisco 3600 Yes All models
Cisco 10000, 7000
Series
Yes
Tiara 1000-7000
Series Systems
Yes
Copper Mountain T1
agreggator
Yes
H.323
gatekeepers
Cisco 3640 Yes All models
Lucent MVAM Yes

Applications
Vpacket 5100/6100 Series Installer’s Guide 5
Applications
Vpacket 5100/6100 VDRs provide a converged platform suited for Competitive Local Exchange
Carriers (CLECs), Telecom Application Service Providers (ASPs), and other converged service
providers to use as a managed voice/data services platform for small to mid-size companies and
corporate branch offices.
Converged services
Vpacket 5100/6100 VDRs are an ideal converged platform for new IP-oriented carriers, Building
Service Providers, Telecom ASPs (Application Service Providers) and other converged service
providers to use as a managed voice/data services platform for small to mid-size companies and
corporate branch offices. As illustrated in Figure 1-1 on 5, over a single high-speed circuit a
service provider can deploy business quality voice services and high speed WAN connectivity for
Internet access.
Figure 1-1. Converged services example

CHAPTER 1
Introduction
6 Vpacket 5100/6100 Series Installer’s Guide
Multi-Tenant units and office buildings
Multi-Tenant Units (MTUs) and office buildings are also ideal applications for 5100/6100 VDRs.
A single 5100/6100 model can fully support both the voice and data requirements for an office or
floor of a building. Voice calls can be initiated over a 5100/6100 VDR and forwarded through the
Internet (IP converged network) over the converged WAN connection.
Call control is provided by a gatekeeper or softswitch with voice packets converted to regular
circuit-switched voice calls in the remote media gateway as shown in Figure 1-2 on 6.
Figure 1-2. Vpacket 5100/6100 deployment in an office building
The 5100/6100 VDR provides a robust platform for converged voice/data services over IP (over
T1). And, whether the voice calls are terminated on local or remote voice gateways, the Vpacket
Network Management System (VNMS) provides comprehensive voice services quality
measurement for precise records of the actual customer voice QoS.

Contents
2
Installation
Overview, page 9
What’s in the box, page 10
Pre-installation considerations, page 11
Desk or table-top installation, page 13
Wall installation, page 14
Standard 19-inch rack installation, page 16
Removal from a network and storage, page 18

CHAPTER 2
Installation
8Vpacket 5100/6100 Series Installer’s Guide

Vpacket 5100/6100 Series Installer’s Guide 9
Overview
This chapter describes the pre-installation considerations, guidelines and procedures needed to
install a 5100/6100 VDR.
Warning. Vpacket strongly recommends that you read this chapter and all installation
procedures prior to installing a 5100/6100 VDR.
You can install a 5100/6100 VDR in three different places:
• On a desk or tabletop
• On a prepared wall
• In a 19-inch rack
Before you start installing 5100/6100 VDR units, Vpacket Communications, Inc. strongly
recommends that you develop and review a site plan for your installation. This site plan should
include information such as:
• Location(s) where each 5100/6100 VDR will be installed
• How the 5100/6100 VDR unit(s) will be physically placed in the facility
• Configuration parameters required for each 5100/6100 VDR in the installation
• Any additional equipment required to complete the installation
Determining this information in advance simplifies the installation process.
Note. With front panel LEDs and rear panel connectors, you need to ensure easy
access to the front and back of the unit. Avoid routing any UTP cabling used to
connect to the unit’s ports near power lines, fluorescent lights, or other sources of
electrical noise.
You will find the serial number on the back panel of the unit between the WAN and LAN ports.
The serial number is also present on the main product label on the bottom of the unit.
WARNING

CHAPTER 2
Installation
10 Vpacket 5100/6100 Series Installer’s Guide
You should verify that these two match your packaging slip (bill of materials). Figure 2-1 shows
location of the serial number.
Figure 2-1. Serial number placement on the back panel of the chassis
If these number do not match, contact your Vpacket representative immediately.
Note. Visit the www.vpacket.com and complete the online Warranty Registration Card.
Doing so registers your Vpacket 5100/6100 VDR and allows you to receive the latest
information, technical support, and upgrades applicable to your unit.
What’s in the box
This list contains all items that should be in the shipping box. You should make sure that the
equipment supplied matches what you ordered. If any items are missing or damaged, contact your
Vpacket representative.
__ One Vpacket 5100/6100 Voice/Data Router
__ One Hardware Accessory Kit which contains the following:
•Three cables:
One power cable: standard 3-pronged
One serial cable: DB9 male to DB9 female
One straight-through cable: RJ45 with connector boot cap
•One set of four rounded, rubber feet
•Two rack mount brackets: 2.80" x 1.73" x 1.00"
•Two wall mount brackets, one left and one right. 2.76" x 1.92" x 1.00"
__ A CD-ROM with complete set of documents required to install and manage a
5100/6100 VDR
Serial number plate