VRI VRI400 User manual

VRI400
TECHNICAL OPERATIONS
GUIDE
MODEL: VRI400
January 2000
[phone]
Power Light
Phone Light
Test Light
Home Light
Away Light
Help Button
Help Light
Personal Help
Button (PHB)

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TABLE OF CONTENTS
1.0 Welcome to VRI400.....................................................................................................1
2.0 Installation...................................................................................................................1
2.1 Typical Installation..................................................................................................... 2
2.2 Installation with Multiple Telephone Devices.............................................................. 3
2.3 Installation with DSL Service...................................................................................... 4
2.4 Service Options ........................................................................................................... 5
3.0 Quick Start....................................................................................................................5
3.1 Calling for Help.......................................................................................................... 5
3.2 Monthly Testing.......................................................................................................... 6
3.3 Information Updates................................................................................................... 6
4.0 Using Your Personal Help Button...............................................................................6
4.1 Additional Personal Help Buttons ............................................................................... 6
5.0 Using the Console Help Button...................................................................................7
6.0 Using the VRI400 Check-In Feature (Optional)........................................................7
7.0 Using the Inactivity Timer Feature (Optional)...........................................................7
8.0 Automatic Test Features..............................................................................................7
8.1 Using the Automatic Voice Test Feature (Recommended Option)............................... 8
8.2 Using the Automatic Dial Test Feature (Option)......................................................... 8
9.0 Controls........................................................................................................................8
9.1 Power Switch.............................................................................................................. 8
9.2 Home/Away Slide Switch............................................................................................ 8
9.3 Cancel Button............................................................................................................. 8
9.4 Test/Learn Button....................................................................................................... 9
9.4.1 Learning Personal Help Buttons................................................................................................................9
9.4.2 Range Test Mode..........................................................................................................................................9

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9.4.3 Monitoring a Test Call...............................................................................................................................10
10.0 Internal Backup Battery..........................................................................................10
11.0 AC Power Monitoring (Optional)............................................................................10
12.0 Status Lights.............................................................................................................10
12.1 POWER.................................................................................................................. 11
12.2 PHONE................................................................................................................... 11
12.3 TEST....................................................................................................................... 11
12.4 HOME.................................................................................................................... 11
12.5 AWAY.................................................................................................................... 11
12.6 HELP...................................................................................................................... 11
13.0 Troubleshooting.......................................................................................................12
14.0 User Responsibilities................................................................................................12
15.0 Message Summary ...................................................................................................13
16.0 Accessories................................................................................................................13
17.0 Service.......................................................................................................................13
18.0 Warranty...................................................................................................................14
19.0 NOTES......................................................................................................................15
20.0 NOTIFICATIONS...................................................................................................15

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1.0 Welcome to VRI400
Congratulations! You have chosen the most advanced and reliable Personal Emergency Response
System available to provide you comfort and peace of mind. Help is just one touch away!
Pressing your waterproof Personal Help Button will immediately activate the VRI400. Within seconds, the
Response Center will be notified that you need assistance. A caring and professionally trained Care
Assistant will talk to you through the VRI400 speakerphone. The friendly Care Assistant will telephone
your friends, neighbors, family or authorities based on the type of assistance you need. If you cannot hear
the Care Assistant, do not worry, help will automatically be summoned.
VRI400is fast and simple to connect to your telephone. A Service Provider usually connects the
VRI400; however, you may elect to do it yourself. In either case, the Subscriber Information Form must be
completed with your name, address, responder names and any important medical information that would be
helpful to the Care Assistant.
2.0 Installation
Your VRI400should be installed in an area that is free from sources of loud noise. The location
should be in a central part of the home that is used frequently and near a telephone jack and AC electrical
outlet.
When your VRI400calls the Response Center, the telephone and any other device connected to
the PHONE jack on the rear of your VRI400will be disconnected during the call. This means that if this
telephone is off-hook, your VRI400can still contact the Response Center. If there are other extensions of
the same telephone number in your home that are off-hook when your VRI400needs to place a call, it will
not be able to unless the local telephone company has installed an RJ31X jack. This allows the VRI400 to
disconnect any telephone in the house that may be off-hook. If you elect to have an RJ31X jack installed,
contact your Service Provider and ask for an RJ31X telephone cord, part number RA400-RJ31X.
When connecting multiple devices such as a telephone, answering machine, Caller-ID, etc. along
with your VRI400to the same telephone wall jack (see Figure 2), it is important that your VRI400 be the
only device connected directly to the telephone wall jack.

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2.1 Typical Installation
(Refer to Figure 1 belowfor the following instructions.)
1. Locate a telephone jack with an electrical outlet nearby. The VRI400should be placed on a
flat horizontal surface. The VRI400should be located away from the immediate vicinity of
mechanical noises, i.e. oxygen generators, electrical equipment such as televisions and radios.
2. Unplug the phone cord from the wall jack and plug it into the jack on the rear of the VRI400
marked “PHONE.”
3. Find the phone cord supplied with the VRI400. The connector on one end of the cord is
larger than the connector on the other end. Plug the larger connector into the jack on the rear
of the VRI400marked “WALL.” Plug the smaller end into the telephone wall jack.
4. Plug the power cube into the electrical outlet. Verify that the outlet isNOTcontrolled by a
light switch.
5. Turn the Power Switch on that is located on the rear of the VRI400.
6. Perform the Range Test as described in Section 9.4.2.
7. Call the Response Center and provide the Care Assistant with your Responder Information
and to perform an initial Customer Test.
Electrical
Outlet
Power
Cube
Telephone
PHONE
WALL
Rescue Alert
Wall
Jack
Figure 1: Typical Installation
VRI400

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2.2 Installation with Multiple Telephone Devices
(Refer to Figure 2 below for the following instructions.)
1. Locate a telephone jack with an electrical outlet nearby. The VRI400should be placed on a
flat horizontal surface. The VRI400should be located away from the immediate vicinity of
mechanical noises, i.e. oxygen generators, electrical equipment such as televisions and radios.
2. Unplug the cord from the wall jack and plug it into the jack on the rear of the VRI400 marked
“PHONE.”
3. Find the phone cord supplied with the VRI400. The connector on one end of the cord is
larger than the connector on the other end. Plug the larger connector into the jack on the rear
of the VRI400marked “WALL.” Plug the smaller end into the telephone wall jack.
4. Plug the power cube into the electrical outlet. Verify that the outlet isNOTcontrolled by a
light switch.
5. Turn the Power Switch on that is located on the rear of the VRI400.
6. Perform the Range Test as described in Section 9.4.2.
8. Call the Response Center and provide the Care Assistant with your Responder Information
and to perform an initial Customer Test.
Caller ID or
Answering Machine
Electrical
Outlet
Telephone
Wall
Jack
PHONE
Rescue Alert
Power
Cube WALL
Figure 2: Installation with Caller-ID or Telephone Answering Machine
VRI400

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2.3 Installation with DSL Service
In order to have functional service, homes with DSL telephone/computer service require
additional installation steps. Below we have listed the three configurations for a successful VRI400/DSL
installation in order of commonality. Even with these configurations, it is possible that you will need to
call Customer Service for a more extensive troubleshoot.
2.3.1. A self-installed DSL filter, supplied by the DSL provider, is installed on the
telephone cord, between the VRI400 and the wall jack. Illustrated below.
2.3.2. The DSL filter is hard wired by the DSL provider. In this instance the home does
not have self-installed filters on the telephone jacks, and the VRI400 will be a standard hook-up. Illustrated
below.
2.3.3. If neither of the above configurations works, you may be able to connect the
VRI400 into the DSL modem, by the computer. Illustrated below.

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2.4Service Options
Your VRI400operation can be customized to fit your needs. For example, you may need
to dial “9” to make a telephone call from your home. The VRI400 must do the same. Once your
VRI400is set to dial “9”, you may write the special dialing information on the bottom of your
VRI400 in pencil. Your Check-In times are another example of service options that you may want
to keep track of on the bottom of your VRI400. Additional service options that are programmed
into your VRI400can be written on the bottom for future reference. Contact your Service
Provider for additional information.
3.0 Quick Start
Once your VRI400 is connected to the telephone line and your subscriber information is given to
the Response Center, help is just one touch away!
3.1 Calling for Help
To summon help, simply press your Personal Help Button. Your VRI400 will start
beeping. Within seconds, you will hear a friendly Care Assistant through your VRI400. If you
are able to reply, tell the Care Assistant what you need and your will be taken care of.
Help can also be summoned by pressing the blue Help Button on the front of your
VRI400.
If you cannot reply, do not worry, help will automatically be summoned.
If you have two or more telephone extensions on the premises using the same telephone number,
and if one of these telephones is off hook or otherwise in use, the VRI400 will not operate without
installation of an RJ31X connection by the telephone company. It is your responsibility to have
this device installed if so desired. Signals are transmitted using electrical power and over
telephone company lines which are wholly beyond the control and jurisdiction of Response
Center or Service Provider and in the event the telephone service is out of service or
disconnected, the VRI400 will not operate. Furthermore, the Response Center or the Service
Provider are not responsible for any monitoring during periods when Response Center’s
telephone lines are not working, or under any condition which would make it impossible to send
a normal telephone call from the Response Center’s place of business.

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3.2 Monthly Testing
At least once every month you should perform a test call to the Response Center to assure
that your VRI400is functioning properly.
Simply press your Personal Help Button. Within seconds, a friendly Care Assistant will
ask if you need help. Tell the Care Assistant that you are performing a test and do not require any
assistance.
3.3 Information Updates
Please inform the Response Center of any changes that are pertinent to your receiving
help. Changes may include responder names or phone number changes, area code changes,
additional responders, a change in your medical or household status, etc.
4.0 Using Your Personal Help Button
Your VRI400is supplied with one waterproof Personal Help Button on a neckcord. If desired,
your Service Provider can replace the neckcord with a wristband.
Your Personal Help Button uses an indicator lightto show the status of its internal battery. While
your Personal Help Button is being pushed, the light on the Personal Help Button is green to indicate the
internal batteries are good. A red light indicates the internal batteries are becoming weak. In between use,
the internal batteries can rejuvenate. As a result the light may not be red the next time your Personal Help
Button is activated. When the light is red most of the time, your Personal Help Button should be replaced
within six months.
When any learned Personal Help Button is activated within the effective operating range, the
VRI400will automatically dial the Response Center. Within seconds, a professionally trained and friendly
Care Assistant will speak to you through your VRI400. If help is needed, the Care Assistant will call
responders from the Responder List that you provide.
4.1 Additional Personal Help Buttons
Your VRI400is supplied with one waterproof Personal Help Button. In homes where more than
one person wishes to wear a Personal Help Button, or you wish to have additional buttons, you may ask
your Service Provider to supply you with up to eight buttons.
If you are using more than one Personal Help Button, you have the choice of using the same
Responder List for all buttons or having a separate Responder List for each button. The Response Center
will know which Personal Help Button was pressed and will call responders from the Responder List that
you provided which is associated with that Personal Help Button.
Your VRI400 is designed to provide for your peace of mind and comfort within the privacy of
your home and yard. The signal from the Personal Help Button is limited by various factors and
may vary from home to home. It is your responsibility to know the effective operating limits of
your Personal Help Button and to use it within these limits. Please contact your Service Provider
for additional information.

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5.0 Using the Console Help Button
When the blue Help Button on the front of your VRI400is pressed, a “Help Needed” message is
sent to the Response Center. Within seconds, a professionally trained and friendly Care Assistant will speak
to you through your VRI400. If help is needed, the Care Assistant will call responders from the same
Responder List as the main Personal Help Button unless instructed otherwise.
6.0 Using theVRI400 Check-In Feature (Optional)
Your VRI400can be set to provide for your assistance even when you are unable to get to a
telephone or push your Personal Help Button. Using the Check-In feature allows the Response Center to
automatically check on you if you fail to respond to your VRI400 Check-In request.
Your VRI400can be set to Check-In with you up to five specific times each day. At each
specified time, your VRI400will sound a series of long and short beeps. You will have a few minutes to
tell your VRI400that everything is okay by pressing your Personal Help Button, Console Help Button,
Cancel Button or the Test/Learn Button. If you do not respond, your VRI400will send a “Check-In”
message to the Response Center.
If the Check-In feature is enabled, be sure to leave the Home/Away Switch in the Away position
when you are not at home to prevent your VRI400 from sending false “Check-In” messages to the
Response Center.
The Check-In and Inactivity Timer features cannot be enabled at the same time. For more
information or help in setting the VRI400 Check-In feature, please contact your Service Provider.
7.0 Using the Inactivity Timer Feature (Optional)
Your VRI400can be set to provide for your assistance even when you are unable to get to a
telephone or push your Personal Help Button. Using the Inactivity Timer feature allows the Response
Center to automatically check on you if you fail to reset your VRI400 Inactivity Timer.
Your VRI400Inactivity Timer can be set in increments of 30 minutes. Most users prefer to use
either a 12-hour or 24-hour timer. Pressing your Personal Help Button, the red Cancel Button, using your
telephone, sliding the Home/Away Switch or pressing the Test/Learn Button resets the Inactivity Timer. If
the Inactivity Timer is not reset before the time-out period, your VRI400 will sound a series of long and
short beeps. You will have a few minutes to tell your VRI400 that everything is okay by pressing your
Personal Help Button, Console Help Button, Cancel Button or the Test/Learn Button. If you do not
respond, your VRI400will send an “Inactivity” message to the Response Center.
If the Inactivity Timer feature is enabled, be sure to leave the Home/Away Switch in the Away
position when you are not at home to prevent your VRI400from sending false “Inactivity” messages to the
Response Center.
The Inactivity Timer and Check-In features cannot be enabled at the same time. For more
information or help in setting the VRI400 Inactivity Timer feature, please contact your Service Provider.
8.0 Automatic Test Features
Your VRI400is designed to perform two automatic tests, described below, that result in messages
being sent to the Response Center. Both tests are optional and either one or both may be utilized. The
Automatic Voice Test provides the most complete test and is typically enabled by the manufacturer. The
Automatic Dial Test is less intrusive but does not test your Personal Help Button, or the speaker and
microphone circuits in your VRI400. The manufacturer typically disables the Automatic Dial Test.
It is strongly recommended that you use the Automatic Voice Test feature described below. If you
do wish not to use this feature, it is highly recommended that you at least use the Automatic Dial Test.

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The automatic tests are typically performed every 25 days. If desired, your VRI400 can be set to
perform these as often as you wish-even daily. Contact your Service Provider for more information.
8.1 Using the Automatic Voice Test Feature (Recommended Option)
Many VRI400 subscribers prefer to use the Automatic Voice Test Feature offered by
your VRI400because of the added safety and peace of mind that it provides. Almost every circuit
of your VRI400 is tested including the microphone, speaker and Personal Help Button. When the
Automatic Voice Test Feature is enabled, your VRI400will automatically send an “Automatic
Voice Test” message to the Response Center. The Care Assistant will greet you, ask you to press
your Personal Help Button, tell you that your VRI400is working properly and ask if you have any
questions.
Your VRI400automatically sends the test message to the Response Center during
daytime hours. If your telephone is being used, your VRI400 waits until the line is available.
Your Service Provider can set how often your VRI400 sends the test message.
8.2 Using the Automatic Dial Test Feature (Option)
If the Automatic Voice Test is not used, it is strongly recommended that you use the
Automatic Dial Test Feature offered by your VRI400. This test verifies the ability of your
VRI400to deliver a message to the Response Center. When the Automatic Dial Test Feature is
enabled, your VRI400will automatically send an “Automatic Dial Test” message to the Response
Center. If the Response Center does not receive an expected test call from your VRI400, the Care
Assistant will contact your Service Provider to help determine the cause
Your VRI400automatically sends the test message to the Response Center during
midnight hours. If your telephone is being used, your VRI400 waits until the line is available.
Your Service Provider can set how often your VRI400 sends the test message.
9.0 Controls
Your VRI400uses various switches and buttons to operate or control its function. Each is
described below. For additional information, contact your Service Provider.
9.1 Power Switch
Your VRI400’s Power Switch is located on the rear of your VRI400. To turn your
VRI400on, the power cube must be connected to an active AC outlet. Even though your VRI400
has an internal battery, your VRI400will not turn on without having AC power applied first.
9.2 Home/Away Slide Switch
The Home/Away Switch is located on the front of your VRI400. If neither the Check-In
nor Inactivity Timer feature is enabled, the Home/Away Switch can be ignored and neither the
Home nor the Away light will be on. When one of these features is enabled, the Home/Away
Switch suspends the feature when the switch is in the Away position. The feature is turned on
when the switch is in the Home position.
Be sure to slide the switch to the Away position if you leave your home. When you
return, make sure to slide it back to the Home position.
9.3 Cancel Button
The red Cancel Button is located on the right side of your VRI400. It is used to help your
VRI400learn additional Personal Help Buttons and to exit various test modes. Whenever the
Cancel Button is pressed, your VRI400will sound a series of seven short beeps.

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The Cancel Button may also be used to cancel your call for help if your VRI400 is
inadvertently activated. To cancel a call for help, the red Cancel Button must be pressed within 10
to 15 seconds of activation; otherwise, the Response Center will already be on the line with you.
The Response Center is ready 24 hours a day, therefore, it is best to allow your VRI400 to
complete the call and tell the Care Assistant that you accidentally activated your VRI400. Your
Care Assistants are always there even when help is not needed.
9.4 Test/Learn Button
The Test/Learn Button is located on the rear of your VRI400. It is used to place your
VRI400into various modes.
9.4.1 Learning Personal Help Buttons
You can use up to eight different Personal Help Buttons with your VRI400.
When any one button is pressed, your VRI400 will notify the Response Center that help
is needed. Your Service Provider can program your VRI400to send a different alarm
code to the Response Center for each individual button if desired.
Your VRI400 is capable of learning up to eight different Personal Help Buttons.
Your VRI400can identify to the Care Assistant which button was pressed. Contact your
Service Provider for additional Personal Help Buttons.
To make your VRI400 ready to learn a Personal Help Button, press and hold the
Test/Learn Button on the rear of your VRI400. While pressing the Test/Learn Button,
press and release the red Cancel Button. Your VRI400will sound a series of seven short
beeps. Release the Test/Learn Button immediately after you hear the beeps. Your VRI400
will sound two more beeps. Your VRI400 is now ready to learn your Personal Help
Buttons.
Press the first Personal Help Button. When your VRI400has learned the code
sent by the Personal Help Button, a steady tone sounds until you release the Personal
Help Button. While your VRI400 is in Learn Mode, it will sound a steady tone any time
a learned Personal Help Button is re-activated. Any additional Personal Help Buttons
may be learned at this time by activating each Personal Help Button until you hear the
steady tone.
To exit Learn Mode, simply press and release the red Cancel Button on the side
of your VRI400. Your VRI400 will also go back to normal operation if a signal is not
received from a Personal Help Button within 60 seconds of the last received signal.
9.4.2 Range Test Mode
Range Test Mode allows you to determine the effective operating range of each
Personal Help Button.
To enter Range Test Mode, press and release the Test/Learn Button once. The
green Test Light will turn on and one beep will be heard. While in this mode, press your
Personal Help Button continuously while walking throughout the desired coverage area.
Your VRI400will sound a steady tone as long as signal is being received. Your VRI400
will not call for help in Range Test Mode. This test should be conducted for each
Personal Help Button used.
Anytime a new Personal Help Button is learned by your VRI400 you must
relearn all of the Personal Help Buttons that you want to use, even if they were
learned previously.

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To exit Range Mode, simply press and release the red Cancel Button on the side
of your VRI400. Your VRI400will also go back to normal operation if a proper signal is
not received from a learned Personal Help Button within 60 seconds of the last received
signal. Reception of small radio signals is sometimes degraded due to
atmospheric conditions and radio frequency interference. Electronic devices such
as clock radios, televisions, microwaves, etc. can cause radio frequency
interference as well as the motors in some appliances.
Metal objects, mirrors, aluminum siding and other construction
techniques can also prevent the signal from reaching the antenna inside your
VRI400. In such cases, there may be small areas from which your VRI400 may
not respond to your Personal Help Button. It may be helpful to relocate your
VRI400 or move the object that is preventing the signal from being received.
9.4.3 Monitoring a Test Call
The speaker in your VRI400can allow you to listen to a Test Call to the
Response Center if desired. This is helpful if you are having difficulties and are
troubleshooting your installation.
To place your VRI400 in Monitor Mode, press and release the Test/Learn
Button. Your VRI400will beep once. Press and release the Test/Learn Button one more
time. You will hear two more beeps. Your VRI400is now in Monitor Mode. When
your VRI400is activated you will be able to hear dialtone, dialing and data
communications between your VRI400and the Response Center. After the message is
completed, your Care Assistant will talk to you through your VRI400. After the Test
Call your VRI400 returns to normal mode of operation. To monitor your Test Call, your
VRI400must be activated within 60 seconds after being placed in Monitor Mode.
10.0 Internal Backup Battery
Your VRI400is equipped with an internal rechargeable battery. The battery provides power to
your VRI400 for up to 80 hours if AC power is lost. The battery condition is constantly monitored while
the battery powers your VRI400. If the battery condition drops to a warning level, a “Low Battery”
message is sent to the Response Center. If the battery condition drops to a critical level, your VRI400
sends a “Dead Battery” indication to the Response Center. After a “Dead Battery” message is sent to the
Response Center, your VRI400 automatically turns off to prevent battery damage or telephone line
interference. Once AC power is restored, your VRI400 automatically begins charging the battery.
11.0 AC Power Monitoring (Optional)
Your VRI400can send messages to the Response Center if the AC power to your VRI400 is lost
and again when it is restored. Contact your Service Provider for additional information.
12.0 Status Lights
The Status lights located on the front of your VRI400continually show its operational status. Any
red light implies that something may be wrong.
Your Service Provider should replace the internal battery every 3 to 5 years.

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12.1 POWER
This light is normally green. If your VRI400 becomes unplugged from the AC power
receptacle, the POWER Light will be red. It is important not to connect your VRI400 to an AC
power receptacle that is controlled by a light switch. If the wall switch is turned off, the POWER
Light willbe red even if the Power Cube is plugged into a power receptacle.
In the event your VRI400loses AC power, the internal backup battery will continue to
provide power. The battery voltage is continuously measured by your VRI400. If the voltage
drops to a warning level, a “Low Battery” message is sent to the Response Center and the
POWER Light begins to flash red.
12.2 PHONE
Normally the PHONE Light is off. Your VRI400checks the connection to the telephone
line to make certain that the telephone wires are connected properly. If your VRI400 becomes
unplugged from the telephone line or the telephone connections are improper, the PHONE light
will be red.
12.3 TEST
The TEST Light is normally off. When your VRI400 is in Range Test Mode, the TEST
Light is green.
12.4 HOME
When either the Check-In or Inactivity feature is enabled, the HOME Light is green if the
HOME/AWAY Switch is in the HOME position. If neither the Check-In nor Inactivity Timer
feature is enabled, the HOME Light will be off independent of the position of the HOME/AWAY
Switch.
12.5 AWAY
When either the Check-In or Inactivity feature is enabled, the AWAY Light is green if
the HOME/AWAY Switch is in the AWAY position. If neither the Check-In nor Inactivity Timer
feature is enabled, the AWAY Light will be off independent of the position of the HOME/AWAY
Switch.
12.6 HELP
The HELP Light is normally off. When your VRI400 is calling the Response Center to
send any message, the HELP Light is red.

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13.0 Troubleshooting
In normal mode of operation, the POWER Light on your VRI400 is green. Please contact your
Service Provider for assistance.
Symptom Description Solution
POWER Light is
Off VRI400is not receiving power. Turn the Power Switch on and make sure the power cube is plugged into a power
outlet that has power. Make sure a light
switch does not control the power outlet.
Make sure the power cube is held tightly in
the power outlet.
POWER Light is
Steady Red VRI400is not receiving AC power and is operating on the internal
battery.
Make sure the VRI400 is securely
connected to the power outlet and that the
outlet is receiving power.
POWER Light is
Flashing Red VRI400is not receiving AC power and the internal battery is at or below
a warning level.
Make sure the VRI400 is securely
connected to the power outlet and that the
outlet is receiving power.
PHONE Light is
Red Telephone Line connection is not made or is made incorrectly Make sure your VRI400is plugged into a working telephone jack. Also make sure
that the telephone wires are connected as
shown in the installation diagrams.
TEST Light is
green VRI400 in Range Test Mode Press the red CANCEL Button to exit Range Test Mode.
HOME Light is
green Check-In or Inactivity feature is enabled and the Home/Away Switch
is in the Home position.
AWAY Light is
green Check-In or Inactivity feature is enabled and the Home/Away Switch
is in the Away position.
HELP Light is
red Your VRI400is sending a message to the Response Center
14.0 User Responsibilities
To help your Care Assistant provide the quickest response possible, please do the following:
1. Test your VRI400at least every month.
2. Keep your Responder List and subscriber information current. Please notify the Response
Center immediately when any changes occur.
3. Make sure thatyou wear your Personal Help Button

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15.0 Message Summary
Your VRI400can deliver many different messages to the Response Center. Some messages are to
report emergencies such as fire or medical. Other messages report your VRI400 status. The following list
shows some of the messages sent to the Response Center.
1. Smoke Detectors*
2. Personal Help Buttons* (Includes battery status)
3. Console Help Button
4. Check-In or Inactivity
5. AC Power Fail
6. AC Power Restore
7. Low VRI400 Battery
8. Dead VRI400 Battery
9. Low Smoke Detector Battery*
10. Automatic Voice Test
11. Automatic Dial Test
12. Missing Supervisory Transmission*
* The Message delivered indicates which wireless device initiated the message
16.0 Accessories
Various accessories are available through your Service Provider.
1. Personal Help Buttons (P/N RA3T)
2. Wireless Smoke Detectors (P/N RA3T-SD)
3. Personal Help Button Neckcord (P/N RA3-100)
4. Personal Help Button Wristbands (P/N RA3-150)
5. Sip & Puff Personal Help Transmitters (P/N RA3T-SP)
6. Wall Mount Personal Help Buttons (P/N RA3T-WALL)
7. Personal Help Button Belt Clip (P/N RA3T-CLIP)
8. Standard Telephone Cord (RA400-RJ11)
9. RJ31X Telephone Cord (RA400-RJ31X)
17.0 Service
Your VRI400and Personal Help Buttons are designed to provide you security and peace of mind
for many years. Any service or repairs to your VRI400 or Personal Help Buttons must be performed
through your Service Provider at VRI400.

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18.0 Warranty
Your VRI400and Personal Help Buttons are manufactured to high and exacting specifications and
are designed to provide you security and peace of mind for many years. VRI400 warrants that the products
it sells is free from defects in material and workmanship for a period of two years from the date of
shipment to the original customer. During the warranty period, VRI400 will, at its option, either repair or
replace products which prove to be defective. The repaired or replaced equipment is then warranted for 90
days or the balance of the initial warranty period, which ever is greater. Equipment which has been subject
to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of
VRI400, is not covered by the warranty. VRI400 shall have the right of final determination of the existence
and cause of defect.
In order to obtain service under the warranty, the Purchaser must notify VRI400of any defects
before the expiration of the warranty period. Upon return of any VRI400for repair or replacement,
Purchaser shall obtain and Return Merchandise Authorization from VRI400 and prepay any shipping
charges for products returned toVRI400 for warranty service and VRI400 shall pay for return of the
product to the Purchaser.
The remedies provided herein are the Purchaser’s sole and exclusive remedies. VRI400shall not
be liable for any direct, indirect, special, incidental, or consequential damages, and in no event will liability
exceed the purchase price of the product. No agent, employee, or representative of VRI400 nor any other
person is authorized to modify this warranty in any respect.

15
19.0 NOTES
The Personal Help Buttons and internal receiver supplied with your VRI400are designed and tested to high
specific standards. However, due to laws of physics, vagaries of radio transmissions and the limited output
power allowed by the FCC, there are some limitations to be considered:
•All receivers may be blocked by radio signals occurring on or near their operating frequencies,
regardless of the code selected.
•A receiver can only respond to one transmitter signal at a time regardless of the number of codes in the
Valid Code List.
•Wireless equipment should be tested regularly to determine if there are sources of interference and to
protect against faults.
20.0 NOTIFICATIONS
•This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation. These limits are
designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the useris encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit differentfrom that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
•Important: Changes or modifications to this unit not expressly approved by the responsible party for
compliance may void the user’s authorityto operate the equipment.
•Infrequently used radio links should be tested regularly to protect against undetected interference or
fault.
•A general knowledge of radio and its vagaries should be gained prior to acting as a wholesale
distributor or dealer, and these facts should be communicated to the ultimate user.