Wacom Cintiq Pro 32 User manual

What's New in Release 20.04
Wacom Tablet Additions
Wacom Cintiq Pro 32 can be locally terminated when connecting to Cloud Access Software
standard or Graphics agent.
Keyboard Fixes
• Fixed issue where the 'calculator' button was not working on some keyboards.
• Fixed issue where 'function' key could not be toggled on some keyboards.
USB Headset Fixes
Fixes issue with Logitech H540 headset
Security Update
Security updates
What's New in Release 20.04
© 2020 Teradici 1

Overview
The PCoIP® Zero Client Firmware Administrators' Guide provides administrators the necessary
information to congure and deploy PCoIP Zero Clients. It provides conguration steps for
connecting to a variety of hosts, and contains links to related documentation that may be required
to successfully complete a PCoIP solution. It assumes thorough knowledge of conventions and
networking concepts, including rewall conguration and the PCoIP protocol.
Overview
© 2020 Teradici 2

Who Should Read This Guide?
This guide is written for IT administrators who are managing and conguring Tera2 PCoIP® Zero
Clients in a PCoIP environment.
Understanding Terms and Conventions in Teradici guides
For information on the industry specic terms, abbreviations, text conventions, and graphic symbols used in this
guide, see Using Teradici Product and Component Guides and the Teradici Glossary.

Who Should Read This Guide?
© 2020 Teradici 3

Using This Guide
This guide explains how to congure Tera2 PCoIP Zero Client rmware for this release. This guide
describes your Tera2 PCoIP Zero Client's capabilities, and explains how to set up, congure, and
manage your Tera2 PCoIP Zero Client. It also answers frequently asked questions.
Use the following list for quick access to the topics covered in this guide:
•Who Should Read This Guide?: Outlines the document's intended readers and provides
industry specic terms, abbreviations, text conventions, and graphic symbols used in this
guide that you may nd useful.
•Introducing Your Tera2 PCoIP Zero Client: Describes the main features of the Tera2 PCoIP
Zero Client, outlines the peripherals you can attach to it, and lists the hosts the Tera2 PCoIP
Zero Client can connect to. You'll also learn about the conguration tools—the pre-session
display, and the Teradici PCoIP Management Console—and learn about support for common
features under typical deployment scenarios.
•Setting Up Your Tera2 PCoIP Zero Client: Describes how to set up your Tera2 PCoIP Zero
Client, and outlines what you need to do to secure the Tera2 PCoIP Zero Client.
•Establishing a PCoIP Connection: Shows you how to connect to a PCoIP agent, PCoIP Remote
Workstation Card, Amazon Spokesperson, or Horizon Desktops, and how to disconnect from a
PCoIP session.
•Managing Your Tera2 PCoIP Zero Client Describes all the settings you can congure using
your Tera2 PCoIP Zero Client's pre-session display, Administrative Web Interface (AWI), and
the Teradici PCoIP Management Console. This section also describes how to connect to an
endpoint manager, view information about your Tera2 PCoIP Zero Client, reset the device, and
upload certicates and rmware.
Using This Guide
© 2020 Teradici 4

Getting More Information
In addition to this guide, the Tera2 PCoIP Zero Client documentation includes Release Notes
For detailed information on using the PCoIP Management Console to manage deployments with
large numbers of PCoIP Zero Clients and Remote Workstation Cards, see the PCoIP®
Management Console Administrators’ Guide.
For information on installing and conguring additional Tera2 Remote Workstation Cards and
Tera2 PCoIP Zero Clients so that you can use additional monitors on your desk, see Tera2 PCoIP®
Multi-Monitor Deployment Guide.
For information about administering PCoIP hosts, see one of the following Administrators’ Guides:
Windows Hosts
•Teradici PCoIP® Standard Agent for Windows Administrators' Guide
•Teradici PCoIP® Graphics Agent for Windows Administrators' Guide
Linux Hosts
•Teradici PCoIP® Standard Agent for Linux Administrators' Guide
•Teradici PCoIP® Graphics Agent for Linux Administrators' Guide
Remote Workstation Card Hosts
•Remote Workstation Card Firmware Administrators' Guide
Getting More Information
© 2020 Teradici 5

Release Notes
Release Notes for PCoIP Zero Client rmware releases can be found at the Teradici support site on
the release notes page.
Release Notes
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About the Tera2 PCoIP Zero Client
This section provides an overview of your Tera2 PCoIP Zero Client. It also describes the devices
and PCoIP hosts that can connect to it, introduces the tools you use to manage your Tera2 PCoIP
Zero Client, and summarizes support for common features under typical deployment scenarios.
About the Tera2 PCoIP Zero Client
© 2020 Teradici 7

Introducing Your Tera2 PCoIP Zero Client
Tera2 PCoIP Zero Clients are hardware and rmware-based endpoints that enable users to
connect remotely to PCoIP Remote Workstations. These workstations use PCoIP Remote
Workstation Cards or run Teradici Cloud Access Software, Amazon WorkSpaces desktops, and
VMware Horizon desktops. Since they do not have general purpose CPUs, local data storage, or
application operating systems, Tera2 PCoIP Zero Clients are very secure and easy to manage.
Tera2 PCoIP Zero Clients contain upgradable rmware that enables you to customize your client
with various features.
Tera2 PCoIP Zero Clients come in many forms, such as small stand-alone devices, PCoIP
integrated displays, and touch-screen monitors. They support multiple wide-screen formats, HD
audio and local USB peripherals, and are IPv6-ready. They also have extensive USB security and
authentication features, including multiple-factor authentication for use with proximity cards,
smart cards, and One-Time-Passwords (OTP).
Tera2 PCoIP Zero Clients are powered by a single TERA2321 or TERA2140 processor.
Advanced Encryption Standard (AES) is employed for PCoIP session encryption. Tera2 PCoIP Zero
Clients support AES-256-GCM encryption. For more information, see Encryption Settings.
Introducing Your Tera2 PCoIP Zero Client
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About the Management Tools
The following conguration and administrative management tools are available for PCoIP Zero
Clients:
•PCoIP On-Screen Display (OSD): The PCoIP Zero Client's pre-session built-in interface for
conguring the device’s rmware. For more information, see About the PCoIP On-Screen
Display.
•PCoIP Administrative Web Interface (AWI): A web-based interface for conguring a specic PCoIP
Zero Client’s rmware remotely after typing the client’s IP address into the browser’s address
bar. For more information, see About the PCoIP Administrative Web Interface.
•PCoIP Zero Client Administrative Management Software: A management tool for conguring and
managing multiple PCoIP Zero Clients remotely. Teradici's management software is the PCoIP
Management Console. For further information see PCoIP Management Console, or see
PCoIP® Management Console Administrators’ Guide for conguration and technical
procedures.
Secure Environments
Use the PCoIP Management Console in secure environments to congure and manage your Zero Clients after
disabling the Zero Client AWI and OSD Conguration selections.

About the Management Tools
© 2020 Teradici 9

About the PCoIP On-Screen Display
The PCoIP On-Screen Display (OSD) is a graphical user interface (GUI) embedded within the client.
It displays when the client is powered on and a PCoIP session is not in progress. The only
exception to this is when the client is congured for a managed startup or auto-reconnect.
OSD main window
An Options menu at the top-left enables users to access various sub-menus to congure the client
and view information about it. A Connect button in the center of the window enables users to
connect the client to a virtual desktop or to a PCoIP Remote Workstation Card.
About the PCoIP On-Screen Display
© 2020 Teradici 10

OSD Recovery Mode
Recovery mode is a special mode of the Tera2 PCoIP Zero Client rmware that takes effect when
the client experiences a problem that renders it unable to operate. Recovery mode automatically
becomes active under the following conditions:
• A rmware update fails.
• The client has an invalid conguration.
• The client has been unable to complete its boot sequence after a number of attempts.
This mode lets you correct the conguration, or upload a replacement rmware or certicate le.
When the client is in recovery mode, the OSD screen displays the following initial screen:
OSD recovery mode
OSD Recovery Mode Options
Select the Options menu to see the available options for conguring and displaying information
when the client is in recovery mode.
OSD Recovery Mode
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OSD recovery mode available options
•Configuration: Lets you correct the problem by changing the network conguration (including
IPv6 settings), clearing the management state, and resetting the conguration and
permissions settings stored on the device.
•Diagnostics: Displays the client’s event log messages.
•Information: Displays hardware and rmware version information about the client.
•Password: Enables you to update the client’s administrative password.
See also: Troubleshooting a Tera2 PCoIP Zero Client in Recovery Mode.
OSD Recovery Mode Options
© 2020 Teradici 12

About Overlay Windows
Overlay windows occasionally appear on top of the user’s PCoIP session to display pertinent
information when the status changes, for example, when the network connection is lost or an
unauthorized USB device is plugged in. These overlays show network, USB device, and monitor
statuses as icons and text.
Overlay Window
Description
Display link training failed overlay
This overlay only displays on Tera2 clients that contain
DisplayPort display interfaces (as opposed to DVI
interfaces). The DisplayPort protocol requires a link training
sequence for adapting to differing cable lengths and signal
qualities. If this training does not succeed, this overlay
appears with the message:
Display link training failed
.
Half duplex overlay
PCoIP technology is not compatible with half-duplex
network connections. When a half-duplex connection is
detected, this overlay appears with the message:
Half-
duplex network connection
.
Network connection lost overlay
Loss of network connectivity is indicated using an overlay
with the message Network connection lost over the most
recent screen data. This overlay appears when the client
network cable is disconnected or when no PCoIP protocol
trac is received by the client for more than two seconds.
The lost network connection message appears until the
network is restored or the timeout expires (and the PCoIP
session ends).
Consider disabling this notification message in sessions to virtual
desktops.
Tip: Consider disabling this notification message in sessions to
virtual desktops
It is not recommended to use this notication message
when using PCoIP devices with virtual desktops. Normal
scheduling within the virtual desktop hypervisor can falsely
trigger this message. To prevent this problem, you can
disable the
Enable Peer Loss Overlay
setting. No support
resolutions found overlay setting.
About Overlay Windows
© 2020 Teradici 13

Overlay Window Description
No support resolutions found overlay
Display resolution may have limitations due to resource
constraints when all four ports have large displays
connected. If the resolution limit is exceeded, this overlay
appears with the message: No support resolutions found.
Please Try unplugging other displays.
Preparing desktop overlay
When a user rst logs into a PCoIP session, this overlay
appears with the message: Preparing desktop...
USB device not authorized overlay
If an unauthorized USB device is connected, this overlay
appears with the message USB device not authorized. This
overlay lasts for approximately ve seconds.
USB over current notice overlay
If the USB devices connected to the client cannot be
handled by the USB ports, this overlay appears with the
message USB over current notice. This overlay remains until
USB devices are removed to meet the current handling of
the USB ports.
USB device not supported behind a high-speed hub
overlay
Some USB devices cannot be connected through a high
speed (USB 2.0) hub, and should instead be connected
directly to the Tera2 PCoIP Zero Client or through a full
speed (USB 1.1) hub. If such a device is connected to the
Tera2 PCoIP Zero Client through a high speed hub, this
overlay appears with the message: USB device not
supported behind high speed hub. This overlay lasts for
approximately ve seconds.
Resolution not supported overlay
If the resolution of a monitor connected to the client cannot
be supported by the host, the monitor is set to its default
resolution and this overlay appears with the message:
Resolution not supported.
About Overlay Windows
© 2020 Teradici 14

Video Source Overlays
Improper connection of the host video source is denoted by two possible overlays, as shown next.
These overlays appear for approximately ve minutes. The monitor is put into sleep mode
approximately 15 seconds after they appear.
Overlay Window
Description
Reboot overlay
If a conguration change via AWI or Management Console
prole application requires a PCoIP Zero Client reboot, the
user will be provided with a warning of the pending reboot.
This will allow the user to save any work they may have
open. This setting is disabled by default. This setting can be
enabled and congured with any of 4 timing options. See
PCoIP Management Console
prole documentation
for
prole management information. This setting can be found
in the Management Console prole under the POWER
section or on the AWI Conguration > Reset page.
Available options:
•
0 seconds (disabled)
•
30 seconds
•
60 seconds (1 minute)
•
300 seconds(5 minutes)
Overlay Window
Description
No source signal overlay
When no video source is connected to the host, this overlay
appears with the message:
No source signal.
This helps you
debug a situation where the host does not have the video source
connected or the host PC has stopped driving a video signal. To
correct this, connect the host PC video to the host. (This
message can also be triggered by the host going into display
power save mode.)
About Overlay Windows
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Overlay Window
Description
Source signal on other port overlay
When a video source to the host does not correspond to the
video port used on the client, this overlay appears with the
message:
Source signal on other port
. This helps you debug a
situation where the video source is connected to the wrong port.
To correct this, swap the video ports at the host or the client.
About Overlay Windows
© 2020 Teradici 16

OSD Menus
The Options menu in the upper left corner has ve sub-menus that link to OSD conguration,
information, and status pages:
•Configuration: This menu contains links to pages that let you dene how the device operates
and interacts with its environment. Each tab has an OK, Cancel, and Apply button that lets you
accept or cancel the settings changes made.
•Diagnostics: This menu contains links to pages that help diagnose issues concerning the client.
•Information: The page under this menu displays hardware and rmware version information
about the device and the client’s IP address.
•User Settings: This menu contains links to pages that let users dene mouse, keyboard, image,
display topology, touch screen, tablet, and region settings, and also the certicate checking
mode.
•Password: The page under this menu lets you update the administrative password for the
device.
OSD Options menu
Password option appears when password protection is enabled.
The Password menu option is only present in the OSD for devices that are congured with password protection
enabled. If this option is not visible in the Options menu, you can make it visible by using a PCoIP Management
Console prole to enable password protection for the device. You can also use a PCoIP Management Console prole
to hide a single menu item, the entire Options menu, or all menus from users. For details, see the PCoIP®
Management Console Administrators’ Guide.

OSD Menus
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The GUI Reference in this documentation contains full details about each page. For information
about how to congure or manage a device using these OSD pages, see the appropriate section in
the GUI Reference.
OSD Menus
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About the PCoIP Administrative Web Interface
The PCoIP Administrative Web Interface (AWI) enables you to interact remotely with a PCoIP
endpoint. From the AWI, you can manage and congure a client, view important information about
it, and upload rmware and certicates to it.
After you type the device’s IP address into an Microsoft Edge, Mozilla Firefox, or Google Chrome
browser, the browser will use HTTPS to connect to the device’s AWI web page. Access to the AWI
is controlled using an administrative password, which can be optionally disabled.
The AWI’s HTTPS connection is secured using a PCoIP root Certicate Authority (CA) certicate.
To avoid warning messages when you log into the AWI, it is recommended that you install this
certicate in your browser. The certicate le (cacert.pem) is always included in a rmware
release, but you can also download it directly from How do I get the x the unsecure browser
warning when accessing the Management Console 2.x and 3.x web interface? (1406). Detailed
instructions on how to install the certicate are also included in the knowledgebase article.
The following browsers are supported in this release:
• Firefox: current version
• Chrome: current version
• Microsoft Edge: current version
Disabled by default
As of rmware 6.4, the AWI is disabled by default. See Conguring Access to Management Tools for instructions on
how to enable the AWI.

About the PCoIP Administrative Web Interface
© 2020 Teradici 19

Logging into the Administrative Web Interface
To log into the Administrative Web Interface (AWI) web page:
1. Using a web browser, enter the client's IP address in the address bar. According to network
requirements, this address may be either a static or dynamic address as follows:
•Static IP Address: The IP address is hard-coded and must be known.
•Dynamic IP Address: The Dynamic Host Conguration Protocol (DHCP) server dynamically
assigns the IP address. You can get it from the DHCP server.
2. From the Log In page, enter the administrative password.
AWI Log In page
3. To change idle timeout (the time after which the device is automatically logged off), select an
option from the Idle Timeout drop-down menu.
4. Click Log In.
Contact your reseller for your device's AWI password
Contact your reseller to obtain the default password for your device’s AWI.

Logging into the Administrative Web Interface
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