WaterTech SOFTMAX PRO User manual

OWNERS MANUAL
Whole House Water Softener
With Triton Electronic Control Valve
Activate your warranty by registering
your product at watertech.com or
call 469-521-1180.

Dealer Name:
Dealer Phone Number: Installation Date:
Model Number: Serial Number:
DEALER CONTACT AND PRODUCT INFORMATION
• DO ALWAYS check your state and local regulations regarding plumbing and electrical
connections and placement of the system before installation.
• DO install the system into the existing cold water supply line before the water heater and
before any cold water outlet that requires treatment.
• DO bypass your system in the event of a water or plumbing related emergency.
• DO decrease your usage of all cleaning products such as: soap, detergents, shampoo, etc.
Most homes can reduce their use of these products by 50-75% because they work more
efficiently in SOFTMAX PRO® softened water.
• DO inspect the brine tank monthly.
• DO initiate a regeneration manually if high water usage is expected due to guests, heavy
laundry or other reasons.
• DO contact your WaterTech Dealer if you have any questions about the operation of your
system or water quality issues.
• DO enjoy all the benefits of your treated water!
• DO NOT hang or stack items on your equipment. This may cause an equipment
imbalance or put a strain on plumbing and electrical connections.
•DO NOT disconnect or remove any part of the plumbing or electrical cord.
• DO NOT attempt to reprogram your system. Your system has been factory or field
programmed specifically for your application.
• DO NOT overfill the brine tank with salt. Approximately 6 inches below the rim is the
maximum recommended fill.
• DO NOT allow your system and attached plumbing to be exposed to extreme
temperatures (below 40° F or above 110° F).
• DO NOT use with water that is microbiologically unsafe or of unknown quality without
adequate disinfection before or after the system.
DO’S AND DONT’S
1

PARTS LIST
2
PRODUCT DESCRIPTION
Resin Tank 10" x 54"
Resin Tank 12" x 52"
Resin Tank 13" x 54"
Brine Tank Assembled 18" x 33"
Brine Tank Assembled 18" x 40"
Brine Well Assembly (for 18x33)
Brine Overflow Elbow
PART NUMBER
09-03-1054BLK-XE
09-03-1252BLK-XE
09-03-1354BLK-XE
09-04-1833BKNG-SIL
09-04-1840BKNG-SIL
09-04-245
07-05-004
Triton Control Valve 13-V1TXUMC
Brine tank
Resin tank
Triton Control Valve
Overflow elbow

3
CLOCK / HOME
RIGHT / NEXT
LEFT / BACK
DISPLAYS & PROGRAMMING
SET CLOCK
Press CLOCK one time.
The hours will begin to flash.
Use or to adjust the hour. The hours will cycle through AM and PM.
Once the hour is set correctly, press one time to set the minutes.
Once you see the minutes flashing, use or to adjust the minutes.
Once time is set, press CLOCK.
SETTING HARDNESS
Enter the Installer Screens by pressing and holding +simultaneously for
3-5 seconds.
Once the display changes, if the system is programmed to calculate grains of hardness,
the first display in the installer screens will be “Water Hardness”.
Use or to increase or decrease the hardness level based on the customers raw
water total hardness.
Once the hardness level is set, you can advance to the next Installer Screen by pressing
OR you can return to the home display by pressing

4
CLOCK / HOME
RIGHT / NEXT
LEFT / BACK
ERROR MESSAGE
SOFT RESET (to reset “ERROR” code)
Press and hold +REGEN simultaneously for 3-5 seconds until valve resets.
If the word “ERROR” persists, afer a soft reset, and a number is alternately flashing on the
display, contact an authorized WaterTech dealer for service help. This indicates that the valve
was not able to function properly. This is a rarely encountered malfunction.
DISPLAYS & PROGRAMMING
SETTING REGENERATION TIME
Enter the Installer Screens by pressing and holding +simultaneously for
3-5 seconds.
Once the display changes, press until you reach the “Regeneration Time” display.
When on the “Regeneration Time” display, use or to adjust the hour. The hours will
cycle through AM and PM.
Press to move the cursor to adjust the minutes. Use or to adjust the minutes.
Advance to the next Installer Screen by pressing OR you can return to the home display
by pressing

Enter the Installer Screens by pressing and holding +simultaneously for
3-5 seconds.
Once the display changes, press until you reach the “Regeneration Time” display.
When on the “Regeneration Time” display, use or to adjust the hour. The hours will
cycle through AM and PM.
Press to move the cursor to adjust the minutes. Use or to adjust the minutes.
Advance to the next Installer Screen by pressing OR you can return to the home display
by pressing
MAINTENANCE
This manual is applicable to one of the following model numbers:
Pro Series: SMX10, SMX12, SMX13
With minimal care, your system is designed to serve you for many years. While constant attention
to your system is not necessary, the following suggestions will ensure your system’s performance
and your convenience and satisfaction.
MAINTENANCE
• Salt in the brine tank is used as a resin ‘cleaner’ to remove contaminants during the
regeneration process. Check the salt level of the brine tank every month to make
sure your system is using salt. Your SOFTMAX PRO® will function properly whether the
salt tank is near full or near empty, refill when there is about 1 bag worth of salt remaining
• Use only premium-grade regenerant salt that is designed specifically for use with water
softeners and conditioners. Sodium (NaCl) salt may be used. Potassium (KCl) is
recommended in most applications for superior taste, odor, aesthetic and environmental benefits.
SERVICE ISSUES
• If the Triton control valve system display does not appear, check to make sure the
system is plugged in and that there is power at the receptacle. If the unit does not respond
with power present, contact your WaterTech Dealer.
• The manual bypass valve (which is located at the rear of the unit) is designed to isolate the unit
from the plumbing for servicing or to shut off the water supply to the unit in the event of a leak
at the softener. Consult the operating diagram on page 13 of this manual for instructions to
position your bypass valve for either service or isolation.
• If you experience an extended power outage (over an hour in length), you may need to reset the
time of day on the Triton control valve. The internal battery is designed to retain the time of day
for up to 24 hours. There is no need to reset any other part of the program as this is kept in
non-volatile, permanent memory. Consult the programming instructions on page 3 of this
manual for instructions to set the electronic time clock of the Triton control valve.
• If you experience a change in water quality:
1. First check to see if your brine tank is empty (see above). If necessary, add
regenerant salt.
2. Check to see if your system has power (see above).
3. Check to see if the drain line has a kink that may be restricting flow during
regeneration. Correct, if necessary, or contact your WaterTech Dealer.
5

PLUMBING CONNECTION
6
Typical plumbing installation
Raw
water in
Raw water to
outside faucets
Conditioned
water in
Check local codes for
minimum run between
unit and water heater
Hot
Cold
Hot water heater
Triton Bypass Valve
IMPORTANT: Brass or Plastic yoke
assembly (not shown) is required to
connect piping to the bypass valve and
is available in either NPT or solvent.

DRAIN LINE CONNECTION
7
CAUTION: Never connect drain line directly into drain,
sewer line or trap. Always allow an air gap of at least
25mm (1 inch) or 2 pipe diameters between the drain
line and waste water to prevent the possibility of
sewage being back siphoned.
Air gap
Locking clip
Locking clip
Drain
line elbow
Brine
line elbow

STARTING UP THE SYSTEM
8
Flushing, Conditioning and Sanitizing
Did you connect the drain line securely to the valve?
Did you connect the brine line securely to the valve?
Step 1. Make sure the system is in the “Bypass” position before turning the main water
back on. See page 11. Make sure the drain line provided is connected securely to the
control valve and is properly located over a drain. It is recommended that a separate
drain line, not provided, is connected to the overflow elbow on the brine tank and is
properly located over a drain. Make sure the brine line is connected to both the air
check in the brine well and the control valve. Make sure the control valve is plugged
into an operating outlet with the correct voltage and is properly grounded.
Step 2.Press and Hold the REGEN button on the Triton valve until you hear the motor
engage. This will initiate an immediate manual regeneration of the system. Turn the
bypass valve to Diagnostic Mode (figure 3 on page 11). The screen will indicate
“FILL”. You should hear water entering the system, fill the mineral tank and then
begin filling the brine tank. Wait a few minutes to ensure the control valve pushes
water to brine tank. You should see the water level in the brine tank increasing as
the system puts water in brine tank to make brine. If everything is working, and you
have verified that water in brine tank is rising, press and release the REGEN button.
You will hear the motor engage and move the piston into the “SOFTENING” position.
Check all connections to make sure the system has no leaks. To advance to the next
stage of regeneration, press and release the REGEN button. You will hear the motor
engage and move the piston into the “DRAW” position. You should see the water
level in the brine tank decreasing as the system draws water from brine tank to
regenerate the mineral tank. If everything is working, and you have verified that
water in brine tank is dropping, press and release the REGEN button. Check all
connections to make sure the system has no leaks. You will hear the motor engage
and move the piston into the “BACKWASH” position. You should see and hear water
going through the drain line to the drain. Allow the system to backwash until the
water going to drain is clear. If everything is working, and you have verified that
water is going to drain via drain line, press and release the REGEN button. Check all
connections to make sure the system has no leaks. You will hear the motor engage
and move the piston into the “RINSE” position. You should see and hear water going
through the drain line to the drain. If everything is working, and you have verified
that water is going to drain via drain line, press and release the REGEN button.

Check all connections to make sure the system has no leaks. Once you’ve verified all
stages of regeneration are working appropriately, and have verified there are no
leaks, fill the brine tank with sodium chloride or potassium chloride softening pellets.
Step 3. To ensure sanitary conditions in the mineral and brine tanks, place 1.5 ounces of
common household bleach into the brine tank. Press and hold the REGEN button for 3
seconds to move the control valve into regeneration sequence. Allow the FILL cycle to
complete (5-8 min). Then press the REGEN button to allow the motor to move to the
“SOFTENING” position and then push REGEN again, moving system to “DRAW”
position. This cycle normally takes about 60 minutes; however, 15 minutes should be
sufficient to pull the chlorine from the brine tank. After 15 minutes, press and hold
the REGEN button to move the control valve to the “BACKWASH” position. Let the
valve complete this cycle, and also the “RINSE” cycle, which will come next. Once the
valve has completed the “RINSE” cycle, it will automatically return to “SOFTENING”.
In step 5, you will set the valve to “Regen Today” so that it will regen the night after
install at the specified time. If there is any residual chlorine, it will be removed during
that regeneration.
Step 4. Make sure that the bypass valve is completely set in the “Normal Operation”
position. Let the water in the taps of the building run for several minutes to purge the
unconditioned water out of the pipes. After several minutes, take a water sample and
test for hardness from the running tap. If a hardness test reads “soft” water, the
installation is correct.
Step 5. Press and release the REGEN button. You should see “Regen Today” appear on the
LCD screen. This will instruct the control valve to regenerate tonight at the specified
time (usually 2:00 am).
Step 6. Drain hot water heater and let it refill with conditioned water. We suggest draining
the hot water by turning on the hot water taps in the house. We recommend doing
this just prior to bedtime.
STARTING UP THE SYSTEM
9

10
BYPASS VALVE OPERATION
The bypass valve is typically used to isolate the control valve from the plumbing system’s
water pressure in order to perform control valve repairs or maintenance. The 1" full flow
bypass valve incorporates four positions including a diagnostic position that allows service
personnel to work on a pressurized system while still providing untreated bypass water to
the facility or residence. Its completely non-metallic, all plastic design allows for easy access
and serviceability without the need for tools.
The bypass body and rotors are glass-filled Noryl and the nuts and caps are glass- filled
polypropylene. All seals are self-lubricating EPDM to help prevent valve seizing after long
periods of non-use. Internal o-rings can easily be replaced if service is required.
The bypass consists of two interchangeable plug valves that are operated independently by
red arrow-shaped handles. The handles identify the flow direction of the water. The plug
valves enable the bypass valve to operate in four positions.
Refer to corresponding Bypass Valve Instructions on the following page.
Figure 1. Normal Operation Position: The inlet and outlet handles point in the direction of
flow indicated by the engraved arrows on the control valve. Water flows through the
control valve during normal operation and this position also allows the control valve to
isolate the media bed during the regeneration cycle.
Figure 2. Bypass Position: The inlet and outlet handles point to the center of the bypass,
the control valve is isolated from the water pressure contained in the plumbing system.
Untreated water is supplied to the plumbing system.
Figure 3. Diagnostic Position: The inlet handle points in the direction of flow and the
outlet handle points to the center of bypass valve, system water pressure is allowed to the
control valve and the plumbing system while not allowing water to exit from the control
valve to the plumbing.
Figure 4. Shut Off Position: The inlet handle points to the center of the bypass valve and
the outlet handle points in the direction of flow, the water is shut off to the plumbing
system. If water is available, on the outlet side of the softener, it is an indication of water
bypassing the system (i.e. a plumbing connection somewhere in the building bypasses the
system).

11
BYPASS VALVE ILLUSTRATIONS
Treated
water exits
Supply
water enters
Supply
water exits
Supply
water enters
Supply
water exits
Supply
water enters
No water
exits
Supplywater is shut off
from the house and valve
FIGURE 1.
NORMAL OPERATION
FIGURE 2.
BYPASS OPERATION
FIGURE 3.
DIAGNOSTIC MODE
FIGURE 4.
SHUT OFF MODE POSITION

Water Tech Industries (WTI) hereby warrants said equipment, only to the original purchaser at the original
installation location.
THIS WARRANTY PERIOD BEGINS at the time of initial installation and use. The warranty becomes valid upon
registration of the equipment.
GENERAL PARAMETERS — This warranty applies only to systems installed on USA OR CANADIAN residential,
municipal (city water) water supplies that meet US Environmental Protection Agency MCL standards (or similar).
5-YEAR WARRANTY ON CONTROL VALVE — Your water system has been equipped with the highest quality
water conditioning control valves available. If, upon factory inspection, the control valve body or PC board is found to
be defective, WaterTech Industries will furnish repair or replacement (at WTI option) of the control valve body and/or
the PC board. All internal mechanical components are warranted from manufacturers defect for a period of five (5)
years from the date of installation.
5-YEAR WARRANTY ON RESIN — The SOFTMAX PRO® has been equipped with high quality water treatment
media (certified to NSF Standards). If, upon factory inspection within the warranty period, the resin is found to be
defective, Water Tech Industries will furnish replacement resin. The resin warranty does not cover resins subjected to
water containing greater than 2.0-ppm of free chlorine or chloramines or containing greater than 0.5-ppm total Iron
and/or Manganese. Resin which has been fouled by iron, manganese, organics (or other contaminants not designed for
treatment by the SOFTMAX PRO®) is not covered.
EXCLUSIONS AND LIMITATION OF LIABILITY— Water Tech Industries' liability for special, incidental, or
consequential damages is expressly disclaimed. In no event shall Water Tech Industries' liability exceed the obligation of
repairing or replacing any part that becomes defective under valid warranty coverage as described above. Cosmetic
damage that does not affect the process functionality of the equipment is not covered. Water Tech Industries makes
every effort to ensure that all illustrations and specifications are correct. However, these do not imply a warranty that
the product is merchantable or fit for a particular purpose, or that the product may not vary from the illustrations and
specifications.
The warranty contained herein is in lieu of all other warranties, expressed or inferred, including any implied warranty of
fitness for a particular purpose. Labor and transportation costs incidental to the delivery or replacement of parts other
than WTI factory repairs are not covered under this warranty. In the event of a warranty replacement or repair, WTI
will cover the cost of shipping the covered components. This warranty expressly excludes any system which has been
damaged by accident, fire, flood, Act of God, abuse, neglect, freezing, excessive temperature (below 40° F or above
110° F.), inappropriate pressure (below 20 psi or above 100 psi), misuse, alteration of product in any way by owner or
installing company, product identification tampering, misapplication, installation or operation not consistent with WTI
instructions and installation outside of applicable plumbing codes and local regulations. Furthermore, this warranty
expressly excludes any system which has been out of service for more than 90 days continuously. Fulfillment of the
warranty coverage by WTI is contingent on proper execution of the procedures set forth in the WTI Warranty RGA
policy. No person or representative is authorized to assume for Water Tech Industries any liability on its behalf, or in its
name, except to refer the purchaser to this warranty. This warranty gives you specific legal rights, you may also have
other rights which vary from state to state.
WHAT MUST YOU DO TO OBTAIN WARRANTY SERVICE — The warranty registration (via phone or
website) must be completed within Ninety (90) days of installation to validate the Warranty. Repair
work MUST be performed by an authorized Water Tech Dealer. In the event that authorized dealer service is not
available, defective components may be returned directly to Water Tech Industries with prior approval for warranty
service. The registered owner must contact Water Tech for return instructions and return the defective component,
freight prepaid, with proof-of-purchase, within the applicable warranty period.
5/10 Year Warranty
WaterTech Industries Residential
Applicable to SOFTMAX PRO®Models: SMX10, SMX12, SMX13

Water Tech Industries (WTI) hereby warrants said equipment, only to the original purchaser at the original
installation location.
THIS WARRANTY PERIOD BEGINS at the time of initial installation and use. The warranty becomes valid upon
registration of the equipment.
GENERAL PARAMETERS — This warranty applies only to systems installed on USA OR CANADIAN residential,
municipal (city water) water supplies that meet US Environmental Protection Agency MCL standards (or similar).
5-YEAR WARRANTY ON CONTROL VALVE — Your water system has been equipped with the highest quality
water conditioning control valves available. If, upon factory inspection, the control valve body or PC board is found to
be defective, WaterTech Industries will furnish repair or replacement (at WTI option) of the control valve body and/or
the PC board. All internal mechanical components are warranted from manufacturers defect for a period of five (5)
years from the date of installation.
5-YEAR WARRANTY ON RESIN — The SOFTMAX PRO® has been equipped with high quality water treatment
media (certified to NSF Standards). If, upon factory inspection within the warranty period, the resin is found to be
defective, Water Tech Industries will furnish replacement resin. The resin warranty does not cover resins subjected to
water containing greater than 2.0-ppm of free chlorine or chloramines or containing greater than 0.5-ppm total Iron
and/or Manganese. Resin which has been fouled by iron, manganese, organics (or other contaminants not designed for
treatment by the SOFTMAX PRO®) is not covered.
EXCLUSIONS AND LIMITATION OF LIABILITY— Water Tech Industries' liability for special, incidental, or
consequential damages is expressly disclaimed. In no event shall Water Tech Industries' liability exceed the obligation of
repairing or replacing any part that becomes defective under valid warranty coverage as described above. Cosmetic
damage that does not affect the process functionality of the equipment is not covered. Water Tech Industries makes
every effort to ensure that all illustrations and specifications are correct. However, these do not imply a warranty that
the product is merchantable or fit for a particular purpose, or that the product may not vary from the illustrations and
specifications.
The warranty contained herein is in lieu of all other warranties, expressed or inferred, including any implied warranty of
fitness for a particular purpose. Labor and transportation costs incidental to the delivery or replacement of parts other
than WTI factory repairs are not covered under this warranty. In the event of a warranty replacement or repair, WTI
will cover the cost of shipping the covered components. This warranty expressly excludes any system which has been
damaged by accident, fire, flood, Act of God, abuse, neglect, freezing, excessive temperature (below 40° F or above
110° F.), inappropriate pressure (below 20 psi or above 100 psi), misuse, alteration of product in any way by owner or
installing company, product identification tampering, misapplication, installation or operation not consistent with WTI
instructions and installation outside of applicable plumbing codes and local regulations. Furthermore, this warranty
expressly excludes any system which has been out of service for more than 90 days continuously. Fulfillment of the
warranty coverage by WTI is contingent on proper execution of the procedures set forth in the WTI Warranty RGA
policy. No person or representative is authorized to assume for Water Tech Industries any liability on its behalf, or in its
name, except to refer the purchaser to this warranty. This warranty gives you specific legal rights, you may also have
other rights which vary from state to state.
WHAT MUST YOU DO TO OBTAIN WARRANTY SERVICE — The warranty registration (via phone or
website) must be completed within Ninety (90) days of installation to validate the Warranty. Repair
work MUST be performed by an authorized Water Tech Dealer. In the event that authorized dealer service is not
available, defective components may be returned directly to Water Tech Industries with prior approval for warranty
service. The registered owner must contact Water Tech for return instructions and return the defective component,
freight prepaid, with proof-of-purchase, within the applicable warranty period.
PRODUCT MUST BE REGISTERED TO ACTIVATE WARRANTY
VISIT WWW.WATERTECH.COM OR CALL 469-521-1180
241 International Parkway #280
Flower Mound, TX 75022
SOFTMAX PRO Residential Warranty 17-02-045
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