Watts Acv assure User manual

ServiceGuide-ACV-Assure

Field Installation and Service Guide

For Authorized Installers Only

ACV Assure™

AA-MFP-ACV

This Field Installation and Service Guide is intended to be a tool

for Authorized Installers to use in the installation and commission-

ing of the ACV Assure™ system. As part of the installation and

commissioning processing, Authorized Installers are expected to

be familiar with all components of the ACV Assure system and

complete the necessary pre-work to achieve a successful

installation. This includes:

• Completing the ACV Assure Qualification Check List and ACV

Assure Site Survey;

• Performing pre-installation mechanical fabrication and wiring;

• Familiarizing themselves with various other installation require-

ments, including on-site construction and hardware mounting,

sensor and plumbing fitting, ACV Assure electric wiring, ACV

Assure retrofits with a solenoid valve;

• Commissioning the hardware and Syncta®dashboard for the

ACV Assure

Table of Contents

Important Safety Information ..........................2

List of Parts.......................................2

Applications (Typical) ..............................3–4

Control Box and Cellular Gateway Installation .............5

Component Installation Details ........................6

Supplied Snubber Installation for the Pressure Sensor ......6

Watertight Splice for the Pressure Transducer .............7

Common Application Wiring Diagrams ...............8–10

Installation and Set-Up ..........................11–12

Installing the Cellular Gateway .....................11

Setting Up the Cellular Gateway ....................11

Startup Sequence...............................12

Operation .......................................12

LEDs ...........................................13

Buttons .........................................14

Troubleshooting Guide...........................15–16

Installing Covers on Cellular Gateway and Control Box .....17

Registering ACV Assure and Other Assets ..............18

Warranty ........................................20

NOTICE

Use of the ACV Assure™ Monitoring System Manual does

not replace the need to comply with all required instructions,

codes, and regulations related to the installation, operation, and

maintenance of an Automatic Control Valve (ACV), including the

standard observance and monitoring of water conditions.

Watts is not responsible for the failure of alerts due to

connectivity or power issues.

Flow

Switch

Control Box

Cellular

Gateway Pressure

Sensor

Read this Guide BEFORE using this equipment.

Failure to read and follow all safety and use information

can result in death, serious personal injury, property

damage, or damage to the equipment.

Keep this Guide for future reference.

WARNING

!

List of Parts

The kits consist of the following components:

• Cellular Gateway

• Control Box

• Flow Switch (Kits 10101000 and 10101001)

• Pressure Sensor (kits 10101000 and 10101002)

• Hardware (feet, cable gland, tamperproof hardware and

torx bits)

Understanding Safety Information

This safety alert symbol is

shown alone or used with

a signal word (DANGER,

WARNING, or CAUTION). A

pictorial and/or safety mes-

sage to identify hazards and

alert you to the potential for

death or serious personal

injury.

Identifies hazards which, if not

avoided, will result in death or

serious injury.

Identifies hazards which, if not

avoided, could result in death

or serious injury.

Identifies hazards which, if not

avoided, could result in minor

or moderate injury.

Identifies practices, actions,

or failure to act which could

result in property damage or

damage to the equipment.

This pictorial alerts you to the

need to read the manual.

This pictorial alerts you to

electricity, electrocution, and

shock hazards.

• Learn how to properly and safely use the equipment

BEFORE installing, setting up, using, or servicing.

• Keep the guide available for easy access and future

reference.

• Replace missing, damaged, or illegible guides and

product labels.

• Read the guide and all product labels and follow all

safety and other information.

WARNING

!

CAUTION

!

NOTICE

DANGER

!

WARNING

!

To avoid death, serious personal injury, property damage,

or damage to the equipment:

Important Safety Information

Example of an ACV Assure hardware kit packaging.

NOTICE

ENVIRONMENTAL CONDITIONS

During ACV Assure installation, system and components

must be installed in accordance with the manufacturer

specifications including the temperature specifications. If the

environmental conditions are outside of the ranges outlined

on the ACV Assure Engineering Specification sheet, an

appropriate environmental enclosure shall be used.

3

Applications (Typical)

Solenoid Control Pressure Reducing ACV

ACV Assure hardware installation on a 165 ft. water tower base 165 ft. Water Storage Tower

Applications (Typical)

Pressure transducer installed in ground storage tank

Remote installation with solar panel for power

Vault with solar panel Inside vault Battery box with Cellular Gateway

5

Control Box and Cellular Gateway Installation

Prior to on-site installation, fill out and save the ACV Assure

Qualification Check List and ACV Assure Site Survey in the

Syncta Dashboard's Geo Location Detail Page.

• Mount in a good cellular signal area.

• Mount to a rigid structure.

• The Control Box should be installed vertical and upright as

shown at the field installation.

• The Control Box should be mounted 4 feet above the grade at

the field installation

• The Control Box should be prewired at the service provider’s

shop and tested.

• For pressure sensor installations, the pressure controller is

placed in the Control Box as shown in the above picture.

• Use the packaging foam to secure the Controller on both sides

against the Control Box. (not shown)

• Use the mounting feet which are included in the shipping box.

• Mount in a good Cellular signal area.

• Mount to a rigid structure.

• The Cellular Gateway should be installed vertical and upright as

shown at the field installation.

• The Cellular Gateway should be mounted above the Control Box.

• The Cellular Gateway should be prewired at the service provider’s

shop and tested.

• Use the mounting feet which are included in the shipping box.

Control Box with Field Wired Pressure Controller Field Wired Cellular Gateway

Above Ground

ACV Installation

Below Ground

ACV Installation

4'-0"

8"

2'-6"

12" #57 STONE GRAVEL

BOTTOM

Storm Surge or

Flooding

WATTS Cellular Gateway

WATTS Hinged ACV

Relay Box w/Sensor

Controllers 48" X 48" HATCH

Flow Switch

(0.07 to 5 ft/s)

Pressure Sensor

(0 to 145psi)

PIPE SUPPORT

TYPE 2

6'-0"

ACV

Installation Example

Snubber Installation for the Pressure Sensor

Follow Wire Color to

Input Terminals

Control Cable,

6 conductors,

22 AWG,

PVC conductor

insulation material

for the Cellular

Gateway

Control Cable, use 4 of the 6 conductors, 22 AWG, PVC

conductor insulation material for the Flow Switch

Connector

Cable

Pressure

Sensor

Teflon

Tape

Snubber

Teflon

Tape

Component Installation Details

Cellular Gateway Wiring Flow Switch Wiring

Pressure Sensor installation must include the supplied snubber.

1. Mount the snubber at the ¼" NPT sensing location port.

2. Wrap Teflon®* tape on the pressure transducer pipe threads

3. Install the pressure sensor into the snubber using a wrench

on the pressure sensor hex.

4. Install the supplied connector cable.

*Teflon®is a registered trademark of The Chemours Company.

7

Watertight Splice for the Pressure Transducer

(When Control Cable Length Exceeds 9ft.)

Crimp butt connector PVC red 22-18ga

Tubing length is 1" to 1½" from dimension X

X

3⁄8ID adhesive lined heat shrink tubing - 3 to 1 ratio

Place tubing over cable first before crimping

Use butane torch or heat gun to shrink tubing

Common Application Wiring Diagrams

Control Cable, 6 conductors, 22 AWG, PVC conductor

insulation material for the Cellular Gateway, Flow Switch,

Pressure Controller & 24VDC Power Supply

120 VAC

2 Conductor,

18-20 AWG

To Pressure

Sensor

2 Conductor,

18-20 AWG

Control Cable, 6 conductors, 22 AWG, PVC conductor

insulation material for the Cellular Gateway, Flow Switch,

Pressure Controller & 24VDC Power Supply

Limit Switch

2 Conductor,

20-22 AWG

120 VAC

2 Conductor,

18-20 AWG

To Flow

Switch

4 Conductor,

22 AWG

Relay Box Wiring for Pressure Sensing

Relay Box for Monitoring Flow

9

Control Cable, 6 conductors, 22 AWG, PVC conductor

insulation material for the Cellular Gateway, Flow Switch,

Pressure Controller & 24VDC Power Supply

To Solenoid

2 Conductor,

18-20 AWG

120 VAC

2 Conductor,

18-20 AWG

To Pressure

Sensor

2 Conductor,

18-20 AWG

Relay Box Wiring for Water Loss Sensing

Common Application Wiring Diagrams

Control Cable, 6 conductors, 22 AWG, PVC conductor

insulation material for the Cellular Gateway, Flow Switch,

Pressure Controller & 24VDC Power Supply

To Solenoid

2 Conductor,

18-20 AWG

120 VAC

2 Conductor,

18-20 AWG

To Pressure

Sensor

2 Conductor,

18-20 AWG

Relay Box Wiring for ACV Zone Control

Control Cable, 6 conductors, 22 AWG, PVC conductor

insulation material for the Cellular Gateway, Flow Switch,

Pressure Controller & 24VDC Power Supply

Limit Switch

2 Conductor,

20-22 AWG

Common Application Wiring Diagrams

Relay Box Wiring for ACV Open or Close Position

11

When identifying a location to mount the Cellular Gateway,

the device must be placed away from large metal objects and

structures that can block cellular signal. Additionally, the cellu-

lar antenna is located on the upper right inner side wall of the

enclosure. When mounting, ensure that this part of the device is

away from any walls, wires, pipes, or other obstructions,

especially anything metallic.

1. Before mounting, apply power to the Cellular Gateway to

ensure there is adequate cell coverage. On startup, the CELL

LED will blink at a rate of 1sec. This indicates it is searching

for a cell connection. Once connected it turns steady blue.

If connection is poor, it will blink with short OFF pulse every

second. If there is a poor or no connection, find a new

location. Once cell coverage is established, disconnect

power from the Cellular Gateway before proceeding.

2. Mount the Cellular Gateway at the selected location, using the

mounting tabs and screws provided with the kit. Screws to

attach the unit to the wall are not included.

3. Using the four-conductor cable supplied with the kit, connect

the Control Box to the Cellular Gateway. Route wires from

the WIRELESS terminals of the Control Box through the

Cellular Gateway’s wiring gland and connect to the matching

terminals.

PWR to PWR

GND to GND

Input 1: Blue/Orange Wire

Input 2: White/Green Wire

Six feet of cable is supplied with the unit, but the Cellular

Gateway can be located up to 100 feet away from the

Control Box. If additional wire is used it must meet the

required rating for the Control Box (300V, 22 AWG).

4. To prevent water or dust from entering the Cellular Gateway,

Control Box & Relay Box, tighten all wiring glands.

5. Apply power to the Control Box and Cellular Gateway.

1. Startup – Upon startup, the POWER LED will light up a

steady green to indicate power is supplied. The Cellular

Gateway will automatically go into its startup sequence.

During the startup sequence, the CELL and IoT LED will blink

blue, indicating the Cellular Gateway is searching for a cellular

connection. This may take up to 10 minutes. Once the cellu-

lar and cloud connections are established, the CELL LED and

IoT LED will be steady blue.

2. Cellular Connection – After the startup sequence is

completed, the CELL LED will be a steady blue if there is a

good connection. It will blink with short OFF pulses if there is

a poor connection.

3. IoT Connection – If there is a cloud connection, the IoT LED

will be a steady blue. IoT LED will blink if cloud connection

is lost or not established. It will continue trying to connect

indefinitely.

4. Test Button – When cellular and Cloud connections have

been made, you can send a test message through the

Syncta app by pressing the TEST button.

5. Reset Button – You can reset the Cellular Gateway and

restart the startup sequence by pressing the RESET button.

This will cause all on-going operations to cease.

Installation and Set-Up

Installing the Cellular Gateway

Setting Up the Cellular Gateway

WARNING

!

Ensure all power supply to the Cellular Gateway is turned off before

making any connections to the Cellular Gateway. Failure to do so may

result in electrocution, personal injury, and/or death.

Cellular Gateway

Cellular

Connection to

Internet

Wired to Control Box

NOTICE

If there is no cloud connection, users will not receive notifi-

cations via Syncta.

COLOR STATE DEFINITION

Steady Green Green LED turns on - when power is applied

Cell LED blinks Trying to establish a cellular connection.

IoT LED blinks Trying to establish a connection to the Watts Cloud.

Startup Sequence

When the Cellular Gateway powers up, the device goes through

a startup sequence. Below is the startup sequence that the

device will go through if everything is working correctly.

Operation

This section provides information about the different LED lights,

buttons, and connectors inside the SentryPlus Alert™ Cellular

Gateway, as well as troubleshooting suggestions if needed.

Cellular Gateway

Cellular

Connection to

Internet

Wired to Control Box

Installation and Set-Up

13

Cellular

The CELLULAR LED indicates whether or not a cellular connection is present.

COLOR STATE DEFINITION SOLUTION

Steady Blue A cellular connection is present. N/A

Short off blink The cellular connection is poor. See Poor or No Cellular Reception on

pages 11.

Blue blinking There is no cellular connection —

searching.

See Poor or No Cellular Reception on

pages 11.

IoT

The IoT LED indicates whether or not there is a connection to the cloud.

COLOR STATE DEFINITION SOLUTION

Steady Blue There is a connection to

the Watts Cloud.

N/A

Blinking There is not a connection to

the Watts Cloud. Trying to establish

connection.

See No Connection to the cloud on

page 12.

Power

The POWER LED turns on when power is supplied to the device.

COLOR STATE DEFINITION SOLUTION

Steady Green The device is turned on. N/A

Off If the device is plugged in, but this

LED is not on, the device is not

receiving power.

Check wiring to Control Box.

LEDs

The LEDs inside the Cellular Gateway indicate if a component/

connection is running, or if there is an issue. The following

sections describe the different LED colors and blink patterns.

Buttons

The only buttons that you might need to use are the RESET and

TEST buttons. See the section below for more information. Both

can be used by user.

RESET

Press this to reset the Cellular Gateway and restart the device.

This will cause all ongoing operations to cease.

Note: You can also perform a full reset by removing power to the

Cellular Gateway for 10 seconds and then plugging it back in.

TEST

Press to have a test notification sent.

Note: The unit must have already been registered and commu-

nication preferences must be set in order for these notifications

to be sent.

Cellular Gateway

Cellular

Connection to

Internet

Wired to Control Box

15

Troubleshooting Guide

Poor or No Cellular Reception

Poor or no cellular reception will cause notifications to not work.

As noted in the Installation, Operation and Maintenance Manual,

the installation location is important for cellular reception. If the

CELLULAR LED is blinking due to poor or no connection, the

most likely issue is poor reception. If the device is still not

working, review the possible causes and solutions below.

Possible Cause 1

The location where the antenna is installed may be interfering

with cellular reception.

Note: Care should be taken to ensure that the antenna side of

the device is installed away from any walls, wires, pipes, or other

obstructions, particularly anything metallic.

Solution 1

Move the Cellular Gateway to a location where the antenna is

not facing any internal walls, wires, pipes, or other obstructions,

such as an electrical box.

Possible Cause 2

The location has poor cellular reception.

Solution 2

Move your Cellular Gateway to a different location and check to

see that the CELLULAR LED is steady blue; if it is not, move the

device until you find a location with better cellular reception.

Note: You can install the Cellular Gateway up to 100 feet away

from the Junction Box. Six feet of wire is supplied with the

Cellular Gateway. If additional wire is used, it must meet the

required rating for the Junction Box (300V, 22 AWG).

Please consider the following before installing the Cellular

Gateway outdoors:

• If the unit is installed outdoors, additional precautions may

need to be taken to ensure the wire entry at the bottom of

the node is adequately sealed (with silicone or something

similar) to prevent water intrusion.

Antenna

This section provides troubleshooting solutions to the most common issues if your Cellular Gateway is not working correctly. If you are

unable to resolve your issue, contact your local Watts representative to order a replacement device.

Possible Cause 3

Cellular reception might not be supported at your site.

The Cellular Gateway operates using AT&T LTE Cat-M1. Mobile

phone reception is not a reliable indicator of expected

signal strength for the Cellular Gateway.

Solution 3

If you cannot find cellular reception anywhere at your site, you

may not have carrier coverage at your site. Contact Syncta’s

Customer Support team at 888-725-4285 for more information.

POWER LED is Off

If the POWER LED is off, make sure the Cellular Gateway is

plugged in and that the power outlet is active, wired to Control

Box correctly, and Control Box is powered with the provided

24Vdc power supply. If the device is still not working, review the

possible cause and solution below.

Possible Cause

If the Cellular Gateway is plugged in and the POWER LED is off,

the +24Vdc & GND wiring polarity inside the Cellular Gateway

might have been accidentally swapped.

Solution

Use the instructions below to swap the +24Vdc and GND wiring

inside the Cellular Gateway.

1. Remove power from the Control Box.

2. Swap places of the wires in the power terminals of the

Cellular Gateway.

3. Reapply power to the Control Box

4. If the POWER LED is still off, contact Syncta’s Customer

Support team ([email protected] or 888-725-4285).

No Connection to the Cloud

If the IoT LED is blinking, there is no connection to the Watts

Cloud. If the device is not working, review the possible cause

and solution below.

Possible Cause

There is a disruption in service between the Watts Cloud and the

Cellular Gateway.

Solution

Contact the Syncta customer support team (support@syncta.

com or 888-725-4285) to conﬁrm whether the issue is speciﬁc to

your Cellular Gateway or to the cellular service provider.

Troubleshooting Guide

17

As received with

(4) captured

M4 screws

Cellular Gateway

Control Box

After commissioning latch the Control Box cover closed and

use the supplied tamper-resistant screw and nut M4 x 16mm to

secure the Control Box closed

Assemble the cover and use

(2) supplied tamper resistant

M4 x 16mm screws

After wiring, remove

(2) diagonal captured

M4 x 16mm screws

Installing Covers on Cellular Gateway and Control Box

Registering ACV Assure and Other Assets

Register the Syncta device

https://app.syncta.com/en/connected/onboarding/welcome

Log in to the Syncta account

https://app.syncta.com/users/sign_in

already logged into your account go to https://app.syncta.com/en/connected/dashboard

Step 1. Step 5.

Step 2. Step 6.

Step 3. Step 7.

Step 4. Step 8.

19

Notes

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Limited Warranty: Watts (the “Company”) warrants each product to be free from defects in material and workmanship under normal usage for a period of one year from the date of original shipment.

In the event of such defects within the warranty period, the Company will, at its option, replace or recondition the product without charge.

THE WARRANTY SET FORTH HEREIN IS GIVEN EXPRESSLY AND IS THE ONLY WARRANTY GIVEN BY THE COMPANY WITH RESPECT TO THE PRODUCT. THE COMPANY MAKES NO OTHER

WARRANTIES, EXPRESS OR IMPLIED. THE COMPANY HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

The remedy described in the first paragraph of this warranty shall constitute the sole and exclusive remedy for breach of warranty, and the Company shall not be responsible for any incidental, special

or consequential damages, including without limitation, lost profits or the cost of repairing or replacing other property which is damaged if this product does not work properly, other costs resulting

from labor charges, delays, vandalism, negligence, fouling caused by foreign material, damage from adverse water conditions, chemical, or any other circumstances over which the Company has no

control. This warranty shall be invalidated by any abuse, misuse, misapplication, improper installation or improper maintenance or alteration of the product.

Some States do not allow limitations on how long an implied warranty lasts, and some States do not allow the exclusion or limitation of incidental or consequential damages. Therefore the above

limitations may not apply to you. This Limited Warranty gives you specific legal rights, and you may have other rights that vary from State to State. You should consult applicable state laws to

determine your rights. SO FAR AS IS CONSISTENT WITH APPLICABLE STATE LAW, ANY IMPLIED WARRANTIES THAT MAY NOT BE DISCLAIMED, INCLUDING THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE DATE OF ORIGINAL SHIPMENT.

USA: T: (978) 689-6066 • F: (978) 975-8350 • Watts.com

Canada: T: (888) 208-8927 • F: (905) 481-2316 • Watts.ca

Latin America: T: (52) 55-4122-0138 • Watts.com

Watts ACV Assure User manual

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