WattWheels Alpine User manual

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WELCOME
First off, welcome to the Wattwheels family! We’re so happy to have you
on board! You’ve picked a great model and, in this manual, we’re going to
break down the basics to make sure that your bike remains in top shape
and performs to the highest standard.
You’re about to experience the ride of your life. In order to get you out and
having fun as quickly and as safely as possible please read the all the
manual carefully, paying close attention to the safety section.
Also, we highly recommend familiarizing yourself with local laws for e-
bikes and the components of the model that you have before your first
ride.
Wattwheels assumes that all persons involved in: using, repairing,
maintaining, cleaning, or disposing of this or any Wattwheels product must
have fully read and understood the content and meaning of these
operating instructions.
Additionally, Wattwheels claims no responsibility for any injury or damage
resulting in improper use of any electric bike.
USING THIS MANUAL
This manual contains details of the product, its equipment, and
information on its operation and maintenance. Read it carefully and
familiarize yourself with the Alpine before using it to ensure a safe use and
prevent tragic accidents. This Manual contains many Warnings and
Cautions concerning the safe operation and consequences if safe setup,
operation and maintenance are not performed. All information in this
manual should be carefully reviewed and if you have any questions you
should contact your local retailer immediately.
Because it is impossible to anticipate every situation or condition which
can occur while riding, this manual makes no representations about the
safe use of bicycles under all conditions. There are risks associated with the
use of any bicycle which cannot be predicted or avoided, and which are
the sole responsibility of the rider. You should save this manual, along with
any other documents that were included with your bicycle, for future
reference, however all content in this manual is subject to change or
withdrawal without notice. Visit www.wattwheels.co.nz to download the
latest version. Wattwheels makes every effort to ensure accuracy of its
documentation and assumes no responsibility of liability if any errors or
inaccuracies appear within. Assembly and first adjustment of your Alpine
Bike requires special tools and skills and it is recommended that this
should be done by a trained bicycle mechanic if possible.

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LET’S GET STARTED:
1. COMPLETLEY CHARGE THE BATTERY BEFORE THE FIRST USE
(Red light is on when battery is charging, green when fully charged. Approx.
time is around 4-5 hours)
(PLEASE BE CAREFUL NOT TO PRESS THE BRAKES LEVERS WHILE THE
FRONT WHEEL IS NOT INSERTED. DOING SO WILL RESULT IN THE BRAKES
PADS CLAMPING TOGETHER, AND YOU WILL NOT BE ABLE TO INSERT THE
FRONT WHEEL WITHOUT BLEEDING THE BRAKES IN WHICH YOU WILL
NEED A BIKE WORKSHOP TO PERFORM)
2. ATTACH THE HANDLEBARS
3. ATTACH THE PEDALS
(Beware: The left-hand pedal has a reverse thread. To tighten, please turn
anti-clockwise, right hand pedal is clock-wise))
4. ATTACH THE SEAT POST
5. INSERT THE FRONT WHEEL WITH QUICK RELEASE
6. CHECK ALL SCREWS AND BOLTS ARE TIGHT, SEAT POST THE CORRECT
HEIGHT AND BRAKES WORKING PROPERLY
LCD DISPLAY FEATURES
The image shows the various features and information displayed on the
LCD display. The display is controlled using the 4-button remote mounted
on the left side of the handlebar. For more information on the LCD display
and operation please refer to the relevant section in this document.. This is
also on located online at www.wattwheels.co.nz/manuals

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LIGHTS & BACKLIGHTS
To activate the lights (if applicable) and backlight press on/off
button quickly located on the keypad. A little icon should appear above
the speed reading indicating the light is on. To turn off, press on/off
button again.
TRIP/ODO & TIME
To toggle between the modes press the set key to switch between them.
The selected item is underlined
BATTERY DISPLAY CAPCITY
The LCD readout on the handlebar of your Alpine Bike features a battery
capacity gauge (much like the fuel gauge on an automobile). It is
recommended that users stop operating the bike on electric once the bike
starts flashing on the last bar and recharges. Remember you can still ride
without using the electric motor or display!
THROTTLE
The Throttle is located on the left-hand side of the handlebars in the form
of a thumb piece. Please be careful as these throttles are set to operate the
Alpine from stationary so any slight press of this will propel the Alpine
forward. The throttle can be used when taking off from a stationary start,
as a cruise control or just if you’re in need of a break! Please be aware
using the throttle will drain the battery much quicker than normal riding.
Also, the throttle is not designed to climb steep hills. To get the maximum
amount of power from the Alpine on steep gradients select the highest
level of PAS and use the lowest gear.
When using the throttle from a standing start please ensure you start in a
lower gear and low PAS. PAS 0 will not work with the throttle. It needs to
be on 1 or higher. Starting the bike in Level 5 PAS and the highest gear will
put a lot of stress on the motor and can wear out the motor faster
PAS (Pedal assist modes)
Pedal assist modes start from 1 and goes up to 5. PAS level 1 is the first
pedal assist level and will give you some slight assistance. Press the up and
down arrows on the control panel to toggle between the levels. As you
select the higher levels, the assistance will increase with level 5 basically
doing all the work for you. Using higher levels of PAS will drain the battery
faster. The recommended level is PAS 1-3 to ensure good battery life.
Note- PAS 0 means no assistance from the motor and you would have this
on if you wanted to ride without assistance but measure km/speed etc.

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BRAKES
The Alpine electric bikes are equipped Shimano MT400 hydraulic disk
brakes. Please be aware the hydraulic disk brakes are very strong, so care is
to be taken when braking initially when getting familiar with the bike. The
front wheel brake is located on right hand side with the rear wheel brake
on the left. For riders which prefers the brakes the other way around please
get your nearest bike shop to switch over if required.
WALK MODE
To activate walk mode press the + button down for three seconds and the
bike will slowly propel itself forward at a walking pace around 6km/r
SUSPENSION
The Alpine bike is equipped with Solo Air Silver TK 30 Front suspension
forks. When buying your bike the retailer will set the bike to your
requirements. For more information on these and the correct Sag check
out the following video
https://www.youtube.com/watch?v=CYjoTM8asKA
The rear suspension is Monarch Solo Air.
https://www.youtube.com/watch?v=op6onk12nLs
SHIFT SENSOR
On our mid-drive bikes we have included a shifter sensor which is
designed to protect the motor system and allow quieter, smoother gear
changes. The system works by cutting the motor for a split second when
changing gears therefore allowing a smoother gear change and puts less
stress on the chain and motor system. For some people they may prefer to
disconnect this system to get a slightly better response when changing
gears. Please contact your local e-bike store if you wish to get this
disconnected or Wattwheels directly.
TYRE PRESSURE
To avoid flats, keep tire pressure at the recommended PSI. On off-road
terrain a slightly lower PSI will provide more grip, but flats can occur riding
at a lower PSI. We recommend a pressure of between 35-60PSI
DRIVING RANGE
The range of your Alpine Bike is the distance the bike will travel on a single
full charge of battery pack. The range values in this manual are estimates
based on expected usage characteristics. Some of the factors which effect
range include changes in elevation, speed, payload, and acceleration,
number of starts and stops and ambient air temperatures. Tyre pressure
and terrain are also important variables to consider.
We suggest that you ride conservatively when you first get your Alpine
Bike to get to know your bike and travel routes.
Once you become familiar with the range requirements of your travel
routes, and the capabilities of your Alpine Bikes you can then adjust your
riding characteristics if you so desire.
The following table provides general estimates and outlines various factors
effecting range and their combined estimated effects on range. This table
is meant to help owners understand the factors that can increase of
decrease range, but Wattwheels makes no claims to the range that
individual users might obtain. The battery gauge located on the display it
is good to note the the 1st two bars typically drop faster than the
remaining bars. If this happens don’t be alarmed as this is normal as is due
to the BMS (battery management system) we use in the bikes. As
mentioned, it is good to do a few smaller rides first to get familiar with the
bike and the range you can get depending on what settings you have the
bike on.

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Expected
Range
Operating Conditions
50 Km
o Hilly Terrain
o Heavy Payload
o Windy
o High Speeds
o Light Pedaling
75 Km
o Flat Terrain
o Normal Payload
o Not Windy
o Medium Speeds
o Light Pedaling
100+ Km
o Flat Terrain
o Normal Payload
o Not Windy
o Low Pedal Assist Level
o Moderate to Heavy Pedaling
ADJUSTING THE SEAT HEIGHT
Use the quick release lever to free the seat post and pull upwards or push
downwards to reach
desired height.
Notice: Ensure seat post and seat are properly adjusted before riding. Do
not raise the seat post
beyond the minimum insertion marking etched into the seat post tube. If
your seat post projects
from the frame beyond these markings, the seat post or frame may break,
which could cause you
to lose control and fall. Prior to first use, be sure to tighten the seat clamp
properly. A loose seat
clamp or seat post binding bolt can cause damage to the bicycle or can
cause you to lose control or
fall. Periodically check to make sure these the seat clamp is properly
tightened.
RIDER COMFORT
To obtain maximum comfort, the rider should not overextend his or her
arms reach when riding. In order to obtain the most comfortable riding
position and offer the best possible pedaling efficiency, the seat height
should be set correctly in relation to the rider’s leg length. The correct
saddle height should not allow leg strain from over extension, and the hips
should not rock from side to side when pedaling. While sitting on the
bicycle with one pedal at its lowest point, place the ball of your foot on
that pedal. The correct saddle height will allow the knee to be slightly bent
in this position.

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BATTERY & CHARGING
The battery can be either charged by leaving the battery in the bike or by
removing it. To charge while in the battery open the rubber cap located on
the frame and plug the charging pin into the slot.
To remove the battery turn the wheel slightly so you have better access to
battery. Turn the key to the unlock position and then turn the lever on the
battery case to release the battery

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Removing the battery from the bike when storing it for a long period of
time is recommended. In this case store it in a cool, dry area away from
water. The charge left in the battery should be 50%-75% for long storage
times.
Cleaning the battery and battery housing should only be done while
disconnected and powered off. Use a dry rag, and if need be a lightly
damp rag.
DO NOT spray with high-pressured water to prevent damage or possible
short-circuiting. Only charge the battery with the supplied charger as
others may not function properly, and this increases the possibility of fire
or explosion.
Do not store the charger or battery in a wet/damp place or in direct
sunlight.
Lithium-ion batteries are meant to be recharged with 10%-15% of the
charge remaining to prevent damage to the cells. Keep both the battery
and charger out of the reach of children and If there appears to be an issue
with the charger or battery, stop use immediately and contact either the
manufacturer or Wattwheels at [e-mail]
BEST PRACTISES FOR EXTENDING BATTERY LIFE
o Pedal to assist the motor when climbing hills and accelerating from a
stop.
o Avoid sudden starts and stops.
o Accelerate slowly
o Keep within the recommended weight limit

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Charging:
•Firstly, insert plug of the charger into charging socket of the battery box.
•Second, Insert the charger into the socket of the home power supply. It
shows the power has already been put through when the indicator lamp of
the charger is on.
•It is charging when the indicator light is red. When the light turns from
red to green, it indicates that the battery is fully charged.
•After the green light is on, the charger is in little electric current and “fill
slowly mode". It will not be harmful to the battery if left to charge for a
longer period or overnight. We do recommend not leaving for longer than
48hours if possible
Please don't use the charger of other brands to charge. The electric
apparatus contains a high-pressure circuit.
USEFUL TIPS
•While starting or climbing, please ride with the PAS and pedal as much as
possible, otherwise the energy consumption will be very high. By doing
this it can lengthen the life of battery and motor.
• This specified load of the Electric Bicycle is 130kg, please don't overload.
• While riding if the level of charge shows only one bar is recommended to
ride without power in PAS 0 at this time and charge as soon as you can.
• Turn off the display and remove the key, while parking or storing the
bike.
• Inspect the bolts on a regular basis, to ensure that they are tight and all
components are secure.
This is especially important if you are riding in demanding conditions.
• As with all bikes pay particular attention to the crank bolts, as they are
subject to more loosening forces than any other bolt.
• Regularly check the brake pads, the provided Shimano pads should be
replaced if they have:
-Been contaminated
-Have less than .8mm of material
-Cracks or deformation
• To replace the brake pads or perform other maintenance take it to a
qualified bicycle mechanic at your local bike shop.

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• Properly inflate your tyres according to riding conditions. Under-inflated
tyres are prone to get flats, especially if riding off-road.
• Please don't dismantle and repair parts by yourself. Please go to your
local bike repair shop. This bike comes with a manufacturer’s warranty
(document included) so any standard repairs please contact Wattwheels
and we will arrange a service agent close to you to look at the bike. We
carry spare parts so anything electrical that a standard bike shop doesn’t
have we will ship to your nearest retailer
PARKING, STORAGE & TRANSPORT
Please follow these basic parking, storage and transport tips to ensure your
bike is well cared for on and off the road.
o When pushing the bike manually, turn off the power to avoid accidental
acceleration from the motor unless in walk mode.
o It is recommended to park indoors.
o Switch the power off, and any lights to conserve battery. Remove the key
from the bike and ensure the battery is locked to the frame or removed
and brought with you for security.
o In public places, your Alpine Bike must be parked in accordance with
local rules and regulations.
o If you have to park outdoors in rain, or wet conditions you should only
leave your Alpine Bike outside for a few hours and proceed to park the
bike in a dry location afterwards in order to allow all the systems to dry
out. Much like a regular bike, use in wet conditions mandates a more
regular maintenance schedule to ensure your bike does not become rusty,
corroded and to ensure all systems are always working safely.
o Do not park, store, or transport your Alpine Bike on a rack that is not
designed for the size and weight of the bike.
o Wide tyres, as used on Alpine Bikes, cannot fit into all bike racks, please
select an appropriate rack for the width of tyres used on your bike.
o Locking up your bike is recommended to ensure your bike is secure and
the chance of theft is reduced. Wattwheels makes no claims or
recommendations on the proper lock hardware or procedures to secure
your bike, but we do recommend you take the appropriate precautions to
keep your Alpine Bike safe from theft.
o When storing your bike or carrying your bike on a rack for transport, you
can remove the battery pack to reduce the weight of the bike and make
lifting and loading easier.

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SAFETY CHECK
Safety Check
Basic Steps
1. Brakes
o Ensure front and rear brakes work properly.
o Ensure brake pads are not over worn and are correctly
positioned in
relation to the rims.
o Ensure brake control cables are lubricated, correctly adjusted
and
display no obvious wear.
o Ensure brake control levers are lubricated and tightly secured
to the
handlebars.
2. Wheels and
Tyres
o Ensure tyres are inflated to within the recommended limits
displayed on
the tire sidewalls.
o Ensure ties have tread and have no BULGES OR EXCESSIVE
WEAR.
o Ensure rims run true and have no obvious wobbles or kinks.
o Ensure all wheel spokes are tight and not broken.
o Check axle nuts and quick releases to ensure they are tight. If
your
bicycle is outfitted with quick release axles, ensure the locking
levers are
correctly tensioned and in the closed position.
3. Steering
o Ensure handlebar and stem are correctly adjusted and
tightened, and
allow proper steering.
o Ensure the handlebars are set correctly in relation to the forks
and the
direction of travel.
4. Chain
o Ensure the chain is oiled, clean and runs smoothly.
o Extra care is required in wet or dusty conditions
5. Bearings
o Ensure all bearings are lubricated, run freely and display no
excess
movement, grinding or rattling.
o Check headset, wheel bearings, pedal bearings and bottom
bracket
bearings.
6. Cranks and
Pedals
o Ensure pedals are securely tightened to the cranks.
o Ensure the cranks are securely tightened and are not bent.
7. Derailleurs
o Check that the derailleur(s) are adjusted and functioning
properly.
o Ensure shift and brake levers are attached to the handlebar
securely.
o Ensure all brake and shift cables are properly lubricated.
8. Frame and Fork
o Check that the frame and fork are not bent or broken.
o If either are bent or broken, they should be replaced.
9. Accessories
o Ensure all reflectors are properly fitted and not obscured.
o Ensure all other fitting on the bike are properly secured and
functioning.
o Ensure rider is earing helmet and any other required riding
safety gear.
10. Motor Drive
Assembly and
Throttle
o Ensure mid-motor is spinning smoothly and the motor
bearings are in
good working order.
11. Battery Pack
o Ensure battery is charged before use.
o Ensure there is no damage to battery pack.
o Lock battery to frame and check to see that it is secured.

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BASIC TROUBLESHOOTING
Sympt
oms
Possible
Causes
Most Common
Solutions
1
It doesn’t work
1. Insufficient battery
power
2. Faulty Connections
3. Battery not fully seated
in tray
4. Improper turn on
sequence
5. Brakes are applied
1. Charge the battery pack
2. Clean and repair
connections
3. Install battery correctly
4. Turn on bike with proper
sequence
5. Disengage brakes
2
Irregular
acceleration
and/or
reduced top speed
1. Insufficient battery
power
2. Loose or damaged
throttle
1. Charge or replace battery
2. Replace throttle
3
When powered on
the motor does
not respond
1. Loose wiring
2. Loose or damaged
throttle
3. Loose or damaged
motor plug wire
4. Damaged motor
1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
4
Reduced range
1. Low tire pressure
2. Low or faulty battery
3. Driving with too many
hills, headwind, braking,
and/or excessive load
4. Batter discharged for
long period of time
without
regular charges, aged or
damaged.
1. Adjust tire pressure
2. Check connections or
charge battery
3. Assist with pedals or adjust
route
4. Replace the battery
5
The battery won’t
charge
1. Charger not well
connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
1. Adjust the connections
2. Replace
3. Replace
4. Repair or replace
6
Wheel or motor
makes strange
noises
1. Damaged motor
bearings
2. Damaged wheel
spokes or rim
3. Damaged motor
wiring
1. Replace
2. Repair or replace
3. Repair or replace motor.
ERROR DECTECTION
Your Alpine Bike is equipped with an error detection system
integrated into the LCD display and motor controller. In the case of
an electronic control system fault an error code should display. The
error codes are listed below and can help detect what the issue is
on the bike. If your bike has an error code displayed at any time it is
recommended that you cease operation and contact your local
dealer or Wattwheels.
0 normal
2 Current error or MOS damaged
3 Motor stalling
4 Under voltage
5 Brake error(Start detection)
6 Hall error
7 Throttle error(Start detection)
9 Over voltage
A communication controller receiving error

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SERVICING
2-3 Months:
DATE:
RETAILER:
MECHAINIC:
6 Months:
DATE:
RETAILER:
MECHAINIC:
12 Months:
DATE:
RETAILER:
MECHAINIC:
24 Months:
DATE:
RETAILER:
MECHAINIC:

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To activate your warranty please go to
https://www.wattwheels.co.nz/warranty or ring us on 0800 311 011
Wattwheels Ltd warrants that all new products are warranted to the Buyer
against manufacturing defects in materials and/or workmanship for the
following periods:
Motor/Battery 24 months
Frame 60 months (Folding bikes & trikes is
36months)
Additional Components 12 months
For commercial operations where the bikes are being used a hire bike then
the following applies:
Motor/Battery 12 months
Frame 24 months (Folding bikes is 18months)
Additional Components 6 months
The warranty period is calculated from the point of delivery. The original
receipt of purchase is required to establish proof of purchase and must be
provided to Wattwheels for all warranty claims. Wattwheels will require the
customer to complete a MANDATORY standard procedure for warranty claims
that will involve media such as photos and videos to help Wattwheels after
sales staff establish the fault with the product.
Goods we sell are subject to a full comprehensive warranty. The
costs/inconvenience caused by the loss of use of the product, is not covered
whilst the warranty procedure takes place. The warranty for replacement
components will be based on the date of delivery. Under no circumstance will
a replacement component have a warranty date different than the original
date of delivery. If a replacement is necessary due to a defect in materials
and/or workmanship, then upon return to Wattwheels, the component will be
replaced during the warranty period.
Wattwheels will have no obligation under this warranty in the event the
product is damaged or destroyed as a result of any of the following events:
components used on a non Wattwheels product, damage or destruction by
abuse; collision; theft; improper maintenance or mishandling of the product;
natural forces such as wind, lightning, hail, etc.; any wilful or negligent act;
penetration, or opening of the product casings in any manner. Replacement
will be honoured only by Wattwheels.
This is Wattwheels exclusive warranty. No party is granted express or implied
authority to change or annul this warranty in any manner. Implied warranty
including that of merchant-ability and fitness for a particular purpose are
expressly limited in duration to the duration of this warranty. Wattwheels
disclaims any liability for special, incidental or consequential damages.
This warranty is not meant to suggest or imply that the products cannot be
broken or will last forever. It does mean that the product is covered subject to
the terms of the warranty. This warranty applies only to the original Buyer of
the product and is not transferable to subsequent owners or any other party.
This warranty is void if the product is subjected to abuse, neglect, improper
repair, improper maintenance, alteration, modification, an accident or other
abnormal, excessive, or improper use, at the sole discretion of Wattwheels.
Warranty Exclusions
This warranty does not cover:
• normal wear and tear
• damage or failure from abuse, neglect, misuse, or accident
• damage from stunt riding, ramp jumping, acrobatics, competitive events,
such as bicycle racing, bicycle motocross racing, or similar activities or any
activity that is not consistent with the intended use of the product

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• damages resulting from improper charging of the battery pack or use of any
charger not supplied by Wattwheels
• installation of any parts, accessories, or electrical component(s) not
originally intended for or compatible with the product as sold, or any
modification of the frame or any component(s) originally supplied; tires, brake
pads, chains, lights, motors, battery packs, displays, or vehicle controllers that
have been opened for any purpose whatsoever, other than by Wattwheels
• All warranties are void if the product is used for any purpose other than the
reasonable intended use of the product. Additionally, this warranty does not
cover damage associated with commercial use.
• Aftermarket components or modifications
All implied warranties, including the warranties of merchantability and fitness
for a particular purpose, are limited in duration to that of the express
warranties stated above.
Warranty Procedure
Proof of purchase must be provided. The original Purchaser must contact a
Wattwheels representative to discuss the problem with the product. The
original Purchaser is responsible for the return of the product, undamaged in
transit, to Wattwheels for warranty work and for the costs associated with
shipping the component(s) when returning them. If Wattwheels determines a
warranty claim is valid and conforms with this warranty, Wattwheels will
replace component(s). For valid warranty claims hereunder, Wattwheels will
reimburse the original Purchaser for shipping costs incurred as a result of
returning the product to Wattwheels for warranty work at standard ground
shipping rates, and Wattwheels will pay for shipping costs to return the
product to the original. You must retain and send us the receipts for shipping.
Limited Liability
Unless otherwise provided, the sole remedy under the above warranty, or any
implied warranty, is limited to the replacement of defective parts at the sole
discretion of Wattwheels. In no event shall Wattwheels be responsible for
direct, incidental or consequential damages, including, without limitation,
damages for personal injury, property damage, or economic losses, whether
based on contract, warranty, negligence, product liability, or any other theory.
Cancellation
Buyer has a 14 day period to cancel an order for a full refund. After the
cancellation period, no refunds will be awarded. The Goods will be delivered
with no returns.
Returns
Our extensive quality control means that our products are thoroughly tested
and ultra-reliable by industry standards. All products are warranted to work as
described on arrival and for the warranty period. If there is a warranty claim, it
will be assessed by Wattwheels and new parts will be delivered upon claim’s
approval. Wattwheels will accept the return of warranted components. If
there is a major fault with the product, contact Wattwheels immediately.
Wattwheels will not accept returns for change of mind.
Questions
Please contact us at [e-mail]