Wearable Health Solutions iHelp+ 3G User manual

Owner’s Manual
iHelp+ 3G™
Mobile Medical Alert System
Manufactured by
Wearable Health Solutions, Inc.

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Thank you for choosing the
iHelp+ 3G™ mobile medical alert
system. The iHelp+ 3G™ is the
latest technology in medical alert
system devices. Each iHelp+ 3G™
unit has been carefully tested and
inspected to meet the highest
quality standards. The iHelp+ 3G™
mobile medical alert was designed
to give you the mobility and
freedom to go virtually anywhere
you want, without ever worrying
about getting help in an
emergency.
With the iHelp+ 3G™, you
never have to let the fear of a fall,
a medical emergency, or any
unsafe situation keep you from
doing the things you enjoy. iHelp+
3G™’s wireless medical alert
system uses a nationwide wireless
network to instantly contact our
team of emergency operators

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Thank you for choosing the
iHelp+ 3G™ mobile medical alert
system. The iHelp+ 3G™ is the
latest technology in medical alert
system devices. Each iHelp+ 3G™
unit has been carefully tested and
inspected to meet the highest
quality standards. The iHelp+ 3G™
mobile medical alert was designed
to give you the mobility and
freedom to go virtually anywhere
you want, without ever worrying
about getting help in an
emergency.
With the iHelp+ 3G™, you
never have to let the fear of a fall,
a medical emergency, or any
unsafe situation keep you from
doing the things you enjoy. iHelp+
3G™’s wireless medical alert
system uses a nationwide wireless
network to instantly contact our
team of emergency operators
when you need assistance.
Simply press the button on your
iHelp+ 3G™ unit to be
connected to an operator, 24
hours a day/7 days a week.
The iHelp+ 3G™Mobile Medical
Alarm - Experience the
Difference™
For more information on the
iHelp+ 3G™ mobile medical alert,
call your dealer, or go to
www.iHelpAlarm.com.

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Table of Contents
- Introducing the iHelp+ 3G™
Mobile Medical Alert System
- What’s Included in the Box
- iHelp+ 3G™ Product Features
- Setting Up Your iHelp+ 3G™
- In an Emergency
- Testing Your Unit
- Tracking Loved One (Track)
Feature
- Fall Detection
- Geo-Fencing
- Docking Station and Remote
Button
- Wearing Your iHelp+ 3G™

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- Call Indications
- Battery Cell Status Information /
Charging the Battery
- Terms and Conditions
- Safety Precautions and General
Warnings

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1. iHelp+ 3G™ Medical
Alert Unit/Pendant with
Pre-installed Recharge-
able Battery
What’s Included in the Box
2. Wall Power Adapter
3. Charging Cable
4. Car Charging Adapter

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2. Wall Power Adapter
5. Breakaway
Neck Lanyard
6. Holster
7. Cradle Charger
/ Desktop Charger

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iHelp+ 3G™ Product Features
Your iHelp+ 3G™ mobile medical
alert is designed to provide you
with a simple and reliable way to
get help in the event of an
emergency and/or unsafe situation.
• One-Touch Operation - Press the
button two (2) seconds and your
call is placed. Anti-cancel prevents
cancelling the call if the button
is pressed again.
• Lightweight - 1.5 ounces -
comfortable to carry or wear.
• Small In Size - 2.5” x 1.8” x .67 -
compact yet powerful.
• Loud - Crystal Clear Audio
Quality - No need to hold to your
ear or mouth to listen or speak.
• Voice Prompts - Lets you know
the status of your call. Ex. Your
emergency call is now being
dialed, please stand by.

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iHelp+ 3G™ Product Features
Your iHelp+ 3G™ mobile medical
alert is designed to provide you
with a simple and reliable way to
get help in the event of an
emergency and/or unsafe situation.
• One-Touch Operation - Press the
button two (2) seconds and your
call is placed. Anti-cancel prevents
cancelling the call if the button
is pressed again.
• Lightweight - 1.5 ounces -
comfortable to carry or wear.
• Small In Size - 2.5” x 1.8” x .67 -
compact yet powerful.
• Loud - Crystal Clear Audio
Quality - No need to hold to your
ear or mouth to listen or speak.
• Voice Prompts - Lets you know
the status of your call. Ex. Your
emergency call is now being
dialed, please stand by.
• Direct GPS Location - Sends your
position directly to the monitoring
center and/or a loved one.
• 72 Hour Use Per Battery Charge
- For maximum use between
charges. Note: Enabling all
functionality on unit will drain
battery quicker. We recommend
charging the unit daily.
• Wireless Network For 3G
Nationwide Coverage - Take it
wherever you go.
• Battery Status Indicator - Visual
and audio indicator of battery
status.
• Battery Charging Indicator –
Flashes blue when charging, turns
solid blue when charging is
complete, and goes out when the
charger is unplugged.

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• Fully Supervised Battery – When
the battery is low, the pendant
will announce that the battery is
low and the unit will notify the
monitoring center and loved ones
(if enabled) that the battery is low
aswell.
• Wearable Remote Button -
(comes with the accessory kit).
Small wearable button that
communicates with
the docking station,
so there’s no need to wear the
pendant.
• Special-Version
Docking Station with
Battery Backup - (comes with
the accessory kit). Allows the user
to speak and listen to the operator
directly through the docking
station when the pendant is
dropped correctly into the charger
and the remote button is pressed.

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• Waterproof IPX7 for pendant;
Wear it in the bath or shower where
• Fall Detection- Noties the
monitoring center/loved ones if you
fall.
• Geo-Fencing - Noties friends/
family if you enter or exit your
pre-programmed ‘safe zone’.
• Snap-On Belt Clip (holster) – Won’t
fall out.
• Complete Accessories - Includes
car charging adaptor, neck
lanyard, wrist band, and holster - all
are included with pendant purchase.
• Accessory kit with remote button
and docking station available.
Contact your local dealer for more
information.
most accidents occur.

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Setting up Your
iHelp+ 3G™
Charge Battery
Fully Before Using
This Device
Plug in desktop charger and drop
pendant into charger. The blue
charging lights in a ring around
the button on your pendant, will
ash every 5 seconds, indicating
that the unit is charging. The unit is
fully charged when the blue lights
stay illuminated, and no longer
ash. Battery charge takes about
2-3 hours to complete.
When you use your
iHelp+ 3G™ unit for the
rst time, you must test
your unit to ensure
workability. The large
grey button on the front

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When you use your
iHelp+ 3G™ unit for the
rst time, you must test
your unit to ensure
workability. The large
grey button on the front
of your iHelp+ 3G™ activates the
system and automatically dials the
emergency center. To test for the
first time, simply press the large grey
button for two (2) seconds and then
release.
•You will hear the unit’s voice
prompt say, “your emergency call is
being placed now - please
standby.”
• If there is cellular network
coverage and GPS signal
coverage, and the unit is working
properly, the unit will then connect,
and you will hear the call center
operator greeting you. Simply tell
the operator that you are just
testing your system at this time.
NOTE: If an emergency
call is attempted to be
placed, and no wireless
coverage is available,

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the unit will announce ‘no wireless
coverage, the call cannot be
placed'.
The green light around the button
on your iHelp+ 3G™ indicates the
unit is in use.
We recommend you test your iHelp
+ 3G™ medical alarm on a weekly
basis to ensure the unit is working
properly. In An Emergency
In the event of an
emergency, press the
large grey button on the
front of your iHelp+ 3G™
unit for two (2) seconds
and release. When the
emergency operator
answers, speak in a normal voice
and explain the nature of your
emergency. There is no need to
put the unit up to your ear unless
you are having trouble hearing.

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There is no need to hold the unit up
to your mouth. You will be clearly
heard, even if the unit is an arm’s
length away.
Your iHelp+ 3G™ mobile medical
alarm is a two-way device, which
means that you can speak to the
operator through the iHelp+ 3G™
unit and he/she will hear you; and
the operator can speak to you and
you will hear him/her through your
unit as well.
NOTE: IF THERE IS AN ACCIDENTAL,
UNWANTED ACTIVATION, you can
simply tell the operator that there is
no emergency and that you DO
NOT need help.
NOTE: If you press the button but
are unable to speak, the operator
can still listen in for sounds of
distress.

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If no voices/sounds are
detected, the operator will
dispatch help.
How to hold the iHelp+
3G™ For the Best
Audio - The operator
should be able to hear
you if you are wearing
the iHelp+ 3G™ unit on
your arm, neck, or belt. However,
for optimal audio, it is best to hold
the iHelp+ 3G™ approximately 10
inches in front of your mouth.
Testing Your Unit
It is recommended that you test
your unit weekly. There are two (2)
options for testing the unit:
1. Test to notify designated loved
ones AND the monitoring center -
Press the large grey button on the
front of your iHelp+ 3G™ unit for
two (2) seconds and then release.

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If no voices/sounds are
detected, the operator will
dispatch help.
How to hold the iHelp+
3G™ For the Best
Audio. The operator
should be able to hear
you if you are wearing
the iHelp+ 3G™ unit on
your arm, neck, or belt. However,
for optimal audio, it is best to hold
the iHelp+ 3G™ approximately 10
inches in front of your mouth.
Testing Your Unit
It is recommended that you test
your unit weekly. There are two (2)
options for testing the unit:
1. Test to notify designated loved
ones AND the monitoring center
- Press the large grey button on the
front of your iHelp+ 3G™ unit for
two (2) seconds and then release.
The voice prompt on the unit will
say “your emergency call is now
being dialed, please stand by.”
2. Test to notify ONLY the
monitoring center - ‘Tap’ the large
grey button on the front of your
iHelp+ 3G™ unit two (2) times and
then press the button again for two
(2) seconds and then release. The
voice prompt on the unit will say
“your test call is being placed now,
please stand by.”
Tracking Loved One
(TRACK): - this is an
optional feature by
dealer
In the event a loved
one wants to locate
you, they can do so
by texting the word ‘TRACK’
(without quotes and not case
sensitive) to your iHelp+ 3G ™
assigned phone number. The

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person requesting your iHelp+ 3G™
location will receive a text message
with a link. They will be able to click
on the link, and their phone will
display your location along with an
address, if available. Your loved
ones must have a smart phone
equipped with texting and Internet
service to utilize this service (no app
is required).
Ringing the Unit (RING):- this is an
optional feature by dealer
In the event you have misplaced
your pendant, text the word
‘RING’ (without quotes and not
case-sensitive) to your assigned
iHelp+ 3G™ phone number. The unit
will emit an audible ringing sound.
Ring will time out (turn off) after 12
rings.
Fall Detection:- this is an optional
feature by dealer Automated fall
detection will measure your sway,
orientation, and impact with a

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surface. If the unit detects that you
have fallen, it will automatically
call the monitoring center to
report the fall. If you are unable to
speak, the operator will send help.
If you would like to cancel the fall
detection call, you have a twenty
(20) second grace period in which
you can cancel the call. Simply
press the grey button on the front
of your pendant to cancel. If you
have fallen, but you are okay, or
you miss the grace period to
cancel, simply let the operator
know that you are okay.
NOTE: Fall detection is not 100%
accurate; the call button should be
pushed in an emergency if a fall is
not detected.
Geo-Fencing:- this is an optional
feature by dealer
A geo-fence is a virtual border that

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you and your
loved one
create using the
iHelp+ 3G™. If
the iHelp+ 3G™
user crosses that
invisible circular
border, loved
ones can be instantly notied via
text. To increase or decrease this
invisible border, please call your
dealer. Docking Staion and
Remote Button
(with accessory kit
only)
The wearable
remote button
enables you to
‘dock’ your
pendant in the
smart charger and
wear a tiny,