WESTELL.COM
RMC-7XX-G Installation and Web UI Guide
Customer Assistance
1-800-377-8766
Page 7
Customer Assistance
All customers, partners, and resellers who have a valid Westell Support and Services Agreement
have complete access to the technical support resources.
Pre-sales Support
Westell offers pre-sales technical support from 9 a.m. to 5 p.m. Eastern time, Monday - Friday.
Representatives are standing by to assist with customer account information and product
ordering and answer questions regarding Westell products and solutions.
Phone number: 800-377-8766, option 1
Before you call or email
Before you contact Westell for assistance, please have the following information available:
The versions of hardware and software you are currently running
The error number and exact wording of any messages that appeared on your screen
What happened and what you were doing when the problem occurred
How you tried to solve the problem
Email Technical Support
Email support is available. You may send email at any time during the day; however, responses
will be provided only during normal business hours, in accordance with your Service and Support
Agreement.
To co nta ct Techn ic al Su pp or t , send e ma il to :
Telephone Technical Support
Available to qualified Westell customers or partners who have not been able to resolve their
technical issue by using our online services. To qualify for support, you must have a valid Support
and Services Agreement.
Phone number: 800-377-8766, option 2
Normal Business Hours: 8 a.m. to 6 p.m. Eastern time
After-Hours Support: Available to qualified customers who are experiencing service-affecting
outages that cannot wait until the next business day. To qualify for after-hours support, you must
have a valid 24x7 Support and Services Agreement. Call the number above, option 2, and follow
the prompts for after-hours service.
