Western Digital 2U24 User manual

User Guide
2U24 Flash Storage Platform
Regulatory Model: G224-J-12
March 2020
Rev. 1.10
1ET0279

User Guide Revision History
Revision History
Date Revision Comment
March 2017 Revision 1.0 Initial Release
April 2017 Revision 1.1 1. Changed the chassis replacement procedure to account for
Chassis replacements already containing PSUs and ESMs. See
Chassis Replacement Procedure (page 37)
2. Added images to the PSU replacement procedures to clarify
proper usage of the cable retention clip. See, PSU Replacement
Procedure (page 31)
3. Updated the list of compatible drives to include SATA options.
See List of Compatible Drives (page 15)
4. Added a list of available SKUs. See List of Available SKUs (page
13)
5. Added a section describing important differences between SAS
and SATA product SKUs. See SATA Differences and Limitations
(page 14)
6. Updated the list of replaceable components to include SATA
based components. See List of Replaceable Components
(page 15)
7. Updated the description of the ESM module to include SATA
differences. See ESM Description (page 25)
8. Updated the behavior descriptions for the ESM LEDs. See
Figure 4: ESM LED Layout (page 21)
9. Corrected the names of the SAS Drives. See List of Compatible
Drives (page 15)
May 2017 Revision 1.2 Changed the product name from "2U24 All-Flash Storage Platform"
to "2U24 Flash Storage Platform"
August 2017 Revision 1.3 Corrected part numbers listed in the List of Compatible Drives
(page 15) for the two SATA SSDs.
March 2018 Revision 1.4 1. Added the Zoning procedures. See T10 Zoning (page 46)
2. Added the Firmware Upgrade procedures. See Firmware
Upgrade (page 59)
May 2018 Revision 1.5 1. Updated the Zoning procedures. See T10 Zoning (page 46)
2. Updated the Firmware Upgrade procedures. See Firmware
Upgrade (page 59)
June 2018 Revision 1.6 Updated the Firmware Upgrade procedures for Linux and Windows
sg_ses_microcode. See Firmware Upgrade (page 59)
March 2019 Revision 1.7 1. Updated the Specification Summary. See 2U24 Flash Storage
Platform Specification Summary (page 12)
i

User Guide Revision History
Date Revision Comment
2. Updated the List of Replaceable Components. See List of
Replaceable Components (page 15)
3. Updated the List of Compatible Drives. See List of Compatible
Drives (page 15)
4. Updated the Rails Description. See Rails Description (page
28)
March 2019 Revision 1.8 1. Updated the List of Replaceable Components. See List of
Replaceable Components (page 15)
2. Updated the List of Compatible Drives. See List of Compatible
Drives (page 15)
April 2019 Revision 1.9 1. Updated the LED Visual Identifiers. See LED Visual Identifiers
(page 20)
2. Updated the rack depth requirement. See 2U24 Flash Storage
Platform Specification Summary (page 12)
March 2020 Revision 1.10 1. Rebranded document to WD design
2. Updated the SKU List. See List of Available SKUs (page 13)
3. Updated the List of Compatible Drives. See List of Compatible
Drives (page 15)
ii

User Guide Points of Contact
Points of Contact
For further assistance with a Western Digital product, contact Western Digital Datacenter Platforms technical
support. Please be prepared to provide the following information: part number (P/N), serial number (S/N),
product name and/or model number, and a brief description of the issue.
Email:
[e-mail]
Website:
https://portal.wdc.com/Support/s/
iii

User Guide Notices
Notices
Western Digital Technologies, Inc. or its affiliates' (collectively “Western Digital”) general policy does not
recommend the use of its products in life support applications where in a failure or malfunction of the
product may directly threaten life or injury. Per Western Digital Terms and Conditions of Sale, the user of
Western Digital products in life support applications assumes all risk of such use and indemnifies Western
Digital against all damages.
This document is for information use only and is subject to change without prior notice. Western Digital
assumes no responsibility for any errors that may appear in this document, nor for incidental or consequential
damages resulting from the furnishing, performance or use of this material.
Absent a written agreement signed by Western Digital or its authorized representative to the contrary,
Western Digital explicitly disclaims any express and implied warranties and indemnities of any kind that may,
or could, be associated with this document and related material, and any user of this document or related
material agrees to such disclaimer as a precondition to receipt and usage hereof.
Each user of this document or any product referred to herein expressly waives all guaranties and warranties
of any kind associated with this document any related materials or such product, whether expressed or
implied, including without limitation, any implied warranty of merchantability or fitness for a particular
purpose or non-infringement. Each user of this document or any product referred to herein also expressly
agrees Western Digital shall not be liable for any incidental, punitive, indirect, special, or consequential
damages, including without limitation physical injury or death, property damage, lost data, loss of profits or
costs of procurement of substitute goods, technology, or services, arising out of or related to this document,
any related materials or any product referred to herein, regardless of whether such damages are based on
tort, warranty, contract, or any other legal theory, even if advised of the possibility of such damages.
This document and its contents, including diagrams, schematics, methodology, work product, and
intellectual property rights described in, associated with, or implied by this document, are the sole and
exclusive property of Western Digital. No intellectual property license, express or implied, is granted by
Western Digital associated with the document recipient's receipt, access and/or use of this document or the
products referred to herein; Western Digital retains all rights hereto.
Western Digital, the Western Digital logo, and Ultrastar are registered trademarks or trademarks of Western
Digital Corporation or its affiliates in the US and/or other countries. Linux® is the registered trademark of
Linus Torvalds in the U.S. and other countries. All other marks are the property of their respective owners.
Product specifications subject to change without notice. Pictures shown may vary from actual products. Not
all products are available in all regions of the world.
Western Digital
5601 Great Oaks Parkway
San Jose, CA 95119
© 2020 Western Digital Corporation or its affiliates. All Rights Reserved.
iv

User Guide Table of Contents
Table of Contents
Revision History...........................................................................................................................................................................i
Points of Contact...................................................................................................................................................................... iii
Notices....................................................................................................................................................................................... iv
Chapter 1. Disclaimers..................................................................................................................................................................... 1
Regulatory Statement................................................................................................................................................................2
Restricted Access Location...............................................................................................................................................2
Safety Compliance............................................................................................................................................................. 2
Electromagnetic Compatibility (EMC) Class A Compliance........................................................................................... 2
Country Certifications........................................................................................................................................................ 3
Chapter 2. Regulatory.....................................................................................................................................................................4
FCC Class A Notice...................................................................................................................................................................5
ICES-003 Class A Notice—Avis NMB-003, Classe A...............................................................................................................5
Europe (CE Declaration of Conformity)................................................................................................................................... 5
Japanese Compliance Statement, Class A ITE........................................................................................................................5
Taiwan Warning Label Statement, Class A ITE....................................................................................................................... 5
Chapter 3. Safety............................................................................................................................................................................. 7
Optimizing Location.................................................................................................................................................................. 8
Safety Warnings and Cautions................................................................................................................................................. 8
Electrostatic Discharge............................................................................................................................................................. 8
Rackmountable Systems............................................................................................................................................................9
Power Connections................................................................................................................................................................... 9
Power Cords...............................................................................................................................................................................9
Safety and Service................................................................................................................................................................... 10
Chapter 4. Overview...................................................................................................................................................................... 11
2U24 Flash Storage Platform Description...............................................................................................................................12
2U24 Flash Storage Platform Specification Summary............................................................................................................12
List of Available SKUs...............................................................................................................................................................13
SATA Differences and Limitations........................................................................................................................................... 14
SATA Single Initiator Limitation........................................................................................................................................15
List of Replaceable Components............................................................................................................................................15
List of Compatible Drives........................................................................................................................................................ 15
Host Connectivity.....................................................................................................................................................................18
Power Requirements................................................................................................................................................................18
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User Guide Table of Contents
System Cooling........................................................................................................................................................................ 18
ESD.............................................................................................................................................................................................19
Rack Requirements...................................................................................................................................................................19
LED Visual Identifiers...............................................................................................................................................................20
SCSI Enclosure Services Page 02...........................................................................................................................................23
Chapter 5. Components............................................................................................................................................................... 24
PSU Description....................................................................................................................................................................... 25
ESM Description.......................................................................................................................................................................25
Drive Assembly Description....................................................................................................................................................26
Midplane Description...............................................................................................................................................................27
Chassis Description................................................................................................................................................................. 28
Rails Description...................................................................................................................................................................... 28
Chapter 6. Management...............................................................................................................................................................30
PSU Replacement Procedure.................................................................................................................................................. 31
ESM Replacement Procedure................................................................................................................................................. 33
Drive Assembly Replacement Procedure.............................................................................................................................. 36
Chassis Replacement Procedure............................................................................................................................................ 37
Rails Replacement Procedure.................................................................................................................................................42
T10 Zoning................................................................................................................................................................................46
Before Zoning................................................................................................................................................................... 46
Enclosure Cabling for Zoning..........................................................................................................................................46
Enabling Zoning using Linux............................................................................................................................................47
Enabling Zoning using Windows.................................................................................................................................... 51
Disabling Zoning using Linux...........................................................................................................................................54
Disabling Zoning using Windows................................................................................................................................... 57
Firmware Upgrade................................................................................................................................................................... 59
Before Upgrading.............................................................................................................................................................59
Enclosure Cabling for Firmware Update........................................................................................................................60
Downloading Firmware from the Support Portal........................................................................................................... 61
Enabling MPIO for Linux...................................................................................................................................................63
Enabling MPIO for Windows........................................................................................................................................... 64
Upgrading Firmware using hgst_upg_tool for Linux..................................................................................................... 68
Upgrading Firmware using sg_ses_microcode for Linux...............................................................................................71
Upgrading Firmware using hgst_upg_tool for Windows..............................................................................................73
Upgrading Firmware using sg_ses_microcode for Windows...................................................................................... 78
vi

Western Digital
Disclaimers
Learn about the Regulatory, Safety, and Electromagnetic
standards for which this product is compliant.
The following chapter describes the Regulatory Statement
of Compliance, Safety Compliance, and Electromagnetic
Compatibility Agency Requirements for the 2U24 Flash Storage
Platform.
In This Chapter:
- Regulatory Statement....................................2
- ....................................................................
- ....................................................................
- ....................................................................
1

User Guide 1. Disclaimers
1.1 Regulatory Statement
1.1 Regulatory Statement
Product Name: 2U24 Flash Storage Platform
Regulatory Model: G224-J-12
Electromagnetic Compatibility Emissions: Class A
This product has been tested and evaluated as Information Technology Equipment (ITE) at accredited third-
party laboratories for all safety, emissions and immunity testing required for the countries and regions where
the product is marketed and sold. The product has been verified as compliant with the latest applicable
standards, regulations and directives for those regions/countries. The suitability of this product for other
product categories other than ITE, may require further evaluation.
The product is labeled with a unique regulatory model that is printed on the label and affixed to every unit.
The label will provide traceability to the regulatory approvals listed in this document. The document applies
to any product that bears the regulatory model and type names including marketing names other than
those listed in this document.
1.1.1 Restricted Access Location
The 2U24 Flash Storage Platform is intended for installation in a server room or computer room where at
least one of the following conditions apply:
•access can only be gained by service persons or by users who have been instructed about the
restrictions applied to the location and about any precautions that shall be taken and/or
•access is through the use of a tool or lock and key, or other means of security, and is controlled by the
authority responsible for the location.
1.1.2 Safety Compliance
The G224-J-12 complies with and conforms to the latest international Product Safety standards as
applicable:
•UL60950-1 Second Edition
•CSA 60950-1-03, Second Edition
•EN 60950-1, Second Edition
•IEC 60950-1, Second Edition
•CE – Low Voltage Directive
•BSMI CNS14336
•TR CU 004/2011
1.1.3 Electromagnetic Compatibility (EMC) Class A Compliance
The G224-J-12 complies with and conforms to the latest international standards as applicable:
Emissions
•FCC CFR 47 Part 15, Subpart B
•ICES-003
•EN 55032
•CISPR 32
2

User Guide 1. Disclaimers
1.1 Regulatory Statement
•CE – EMC Directive 2014/30/EU
•VCCI V-3
•BSMI CNS14338
•KN32
•AS/NZS CISPR 32
•TR CU 020/2011
Immunity
•EN 61000-3-2 Harmonic Current Emissions
•EN 61000-3-3 Voltage Fluctuations and Flicker
•EN 55024
•KN35
•EN 61000-4-2 ESD
•EN 61000-4-3 Radiated Immunity
•EN 61000-4-4 EFT
•EN 61000-4-5 Surge
•EN 61000-4-6 RF Common Mode
•EN 61000-4-8 Power Frequency Magnetic Field
•EN 61000-4-11 Voltage Dips and Interruptions
1.1.4 Country Certifications
Table 1: Country Certifications
Country/Region Authority or Mark
North America (Canada, USA) Nemko
European Union CE
Japan VCCI
Korea MSIP
Taiwan BSMI
Australia/New Zealand RCM
Russia, Kazakhstan, Belarus, Armenia CU EAC
Ukraine Ukrsepro
Mexico NOM
Israel SII
South Africa NRCS
3