
APPENDIX C: WARRANTY INFORMATION - 15
Appendix C: Warranty Information
Obtaining Service
Western Digital Corporation (WDC) values your business and always attempts to provide you
the very best of service. If this Product ever requires maintenance, either contact the dealer
from whom you originally purchased the Product or telephone WDC’s Technical Support
Department. No Product may be returned directly to WDC without first contacting our
Technical Support Department at 507.286.7900, 800.275.4932 or +31 20 446-7651 in
Europe. If it is determined that the Product may be defective, you will be given a Return
Material Authorization (RMA) number and instructions for Product return. An unauthorized
return, i.e. one, for which an RMA number has not been issued, will be returned to you at
your expense. Authorized returns are to be shipped prepaid and insured to the address on the
RMA in an approved shipping container. Your original box and packaging materials should be
kept for storing or shipping your Western Digital FireWire hard drive. In order to conclusively
establish the period of warranty, a copy of the purchase receipt must accompany the returned
Product. If the purchase receipt is not available, the period of warranty will be measured from
the date of manufacture. WDC shall have no liability for lost data, regardless of the cause,
recovery of lost data, or data contained in any Product placed in its possesssion.
1 Year Limited Warranty
WDC warrants that the Product, in the course of its normal use, will be free from defects in
material and workmanship for a period of one (1) year and will conform to WDC’s specifica-
tion therefor. This limited warranty period shall commence on the purchase date appearing
on your purchase receipt.
WDC shall have no liability for any Product returned if WDC determines that the Product
was stolen from WDC or that the asserted defect a) is not present, b) cannot reasonably be
rectified because of damage occurring before WDC receives the Product, or c) is attributable
to misuse, improper installation, alteration (including removing or obliterating labels), acci-
dent or mishandling while in your possession. Subject to the limitations specified above, your
sole and exclusive warranty shall be, during the period of warranty specified above and at
WDC’s option, the repair or replacement of the Product. The foregoing warranty of WDC
shall extend to repaired or replaced Products for the balance of the applicable period of the
original warranty or ninety (90) days from the date of shipment of a repaired or replaced
Product, whichever is longer.
The foregoing limited warranty is WDC’s sole warranty and is applicable only to products
sold as new. The remedies provided herein are in lieu of a) any and all other remedies and
warranties, whether expressed, implied or statutory, including but not limited to, any
implied warranty of merchantability or fitness for a particular purpose, and b) any and all
obligations and liabilities of WDC for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost data
arising out of or in connection with the purchase, use or performance of the Product, even
if WDC has been advised of the possibility of such damages.
In the United States, some states do not allow exclusion or limitations of incidental or conse-
quential damages, so the limitations above may not apply to you. This warranty gives you spe-
cific legal rights, and you may also have other rights which vary from state to state.