Western Digital My Passport Ultra User manual

External Portable
My Passport™Ultra Metal Edition
Premium Storage
User Manual
My Passport Ultra Metal Edition User Manual

ii
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or email support service at http://support.wd.com. If the answer is not available or if you prefer,
please contact WD™at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-
day period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available
24/7. To help us keep you informed of new features and services, remember to register your
product online at http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
 Downloads—Download drivers, software, and updates for your WD product.
 Registration—Register your WD product to get the latest updates and special offers.
 Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
 Knowledge Base—Search by keyword, phrase, or Answer ID.
 Installation—Get online installation help for your WD product or software.
 WD Community—Share your thoughts and connect with other WD users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America Europe (toll free)* 00800 ASK4 WDEU
English 800.ASK.4WDC (00800 27549338)
(800.275.4932) Europe [phone]
Spanish 800.832.4778 Middle East [phone]
Africa [phone]
Mexico 001 8002754932 Russia 8 10 8002 335 5011
South America Asia Pacific
Chile 1230 020 5871 Australia 1800 429 861 / 0011 800 2275 4932
Colombia 009 800 83247788 China 800 820 6682 / 400 627 6682
Venezuela 0800 100 2855 Hong Kong 3057 9031
Peru 0800 54003 India 1800 200 5789 / 1800 419 5591
Uruguay 000 413 598 3787 Indonesia 001 803 852 3993
Argentina 0800 4440839 Japan 0800 805 7293
Brazil 0800 7704932 Korea 02 2120 3415
0021 800 83247788 Malaysia 1800 817 477
New Zealand 0508 555 639 / 00800 2275 4932
Philippines 1800 1855 0277
Singapore 1800 608 6008
Taiwan 0800 225 593
Thailand 00 1800 852 5913
Other countries [phone]
* Toll free number available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany,
Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
TABLE OF CONTENTS – iii
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Power/Activity LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
USB 3.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Registering Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Started with the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How the Backup Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How the Restore Function Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
5 Locking and Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
With the WD Security or WD Drive Utilities Software . . . . . . . . . . . . . . . . . . . . . . . . 22
With the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 27
Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Drive Erase Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Five Invalid Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
TABLE OF CONTENTS – iv
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Monitoring Icon Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Safely Disconnecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
7 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 34
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Configuring Your Cloud Service Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Uninstalling the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8 Using the Drive with a Mac Computer . . . . . . . . . . . . . . . . . . . . . . . . . 38
Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
A Installing the SES Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing on Windows Vista Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing on Windows 7 and Windows 8 Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
B Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . 46
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
ABOUT YOUR WD DRIVE – 1
About Your WD Drive
Welcome to your My Passport™Ultra Metal Edition premium storage. This drive offers a
sophisticated aluminum radial-spin finish, local and cloud backup software and
password protection with hardware encryption. All this and massive capacity make it
easy to store and protect your important files and precious memories.
This introductory chapter includes the following topics:
Features
Kit Contents
Operating System Compatibility
Operating System Compatibility
Disk Drive Format
Physical Description
Registering Your Drive
Handling Precautions
Features
Introducing WD’s newest portable drive, My Passport Ultra Metal Edition, featuring a
sophisticated, aluminum design, high capacity, local and cloud backup software, and
password protection with hardware encryption.
Stylish aluminum design—The My Passport Ultra Metal Edition drive brings brains and
beauty to portable storage. Striking colors and an innovative radial design complement
your on-the-go style.
Automatic, scheduled backup software—The WD Backup™software works quietly in
the background to help protect your data using minimal computer resources. Set the
backup schedule to automatically back up your files at any time, on any day, week, or
month.
Local and cloud backup—Choose where you back up your files. Back up files to your
My Passport Ultra Metal Edition drive or back up files to the cloud using Dropbox™.*
*A Dropbox account is required for cloud backup. Cloud services can be changed,
terminated, or interrupted at any time and can vary by country.
Save, share, access in the cloud—Do more with the My Passport Ultra Metal Edition
drive and your Dropbox account. Share and access your files securely online from
anywhere, on any device, with Dropbox cloud integration.
Keep your private stuff private—Password protection with 256-bit hardware
encryption allows you to secure every photo, video, music, and important file you save.
Big capacity in a small package—You can save or back up a ton of your important
documents, digital memories and entertainment, all in one convenient place.
Easy setup—Just plug it in and you are ready to go. Formatted out-of-the-box for your
computer so you can quickly start saving your important documents, photos, videos,
and music.
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MY PASSPORT ULTRA METAL EDITION
USER MANUAL
ABOUT YOUR WD DRIVE – 2
Ultra-fast USB 3.0—Transfer files quickly with USB 3.0 powered directly from the USB
port on your computer. No separate power supply is needed.
WD reliability—WD knows your data is important, so we build our drives to demanding
requirements for durability, shock tolerance, and long-term reliability. And for peace of
mind, we back up our reliability with a 3-year limited warranty.
Kit Contents
As shown in Figure 1, your My Passport Ultra Metal Edition drive kit includes the
following:
 My Passport Ultra Metal Edition portable hard drive, with the WD Backup,
WD Security™, WD Drive Utilities™, and WD Quick View software
 USB 3.0 cable
 Quick Install Guide
Optional Accessories
For information about optional accessories for WD products, visit:
Important: For the latest WD product information and news, visit our website at
http://www.westerndigital.com. For the latest software, firmware, and product
documentation and information, go to http://support.wd.com/downloads.
US www.wdstore.com
Canada www.wdstore.ca
Europe www.wdstore.eu
Australia www.wdstore.com.au
Singapore www.wdstore.sg
All others Contact WD Technical Support in your region. For a list of Technical Support
contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048.
Figure 1. My Passport Ultra Metal Edition Drive Kit Components
Quick Install Guide
USB 3.0 Cable
My Passport Ultra Metal Edition Drive

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
ABOUT YOUR WD DRIVE – 3
Operating System Compatibility
Your My Passport Ultra Metal Edition drive and the WD Drive Utilities and WD Security
software are compatible with the following operating systems
The WD Backup software is compatible with the following operating systems:
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service
pack (SP). For Windows computers, go to the Start menu and select Windows Update.
For Mac computers, go to the Apple menu and select Software Update or App Store.
Disk Drive Format
Your My Passport Ultra Metal Edition drive is formatted as a single NTFS partition for
compatibility with all updated Windows operating systems. If you want to use the drive
with a Mac computer, see “Reformatting the Drive” on page 38 and “Troubleshooting” on
page 39.
Physical Description
As shown in Figure 2 on page 4, the My Passport Ultra Metal Edition drive has:
 A power/activity LED indicator
 A USB 3.0 interface port
Power/Activity LED
The power/activity LED shows the drive’s power state as follows:
Windows Mac OS X
 Windows Vista®
 Windows 7
 Windows 8
 Windows 8.1
 Snow Leopard
 Lion
 Mountain Lion
 Mavericks
 Yosemite
 Windows Vista
 Windows 7
 Windows 8
 Windows 8.1
LED Appearance Power State/Activity
On steady Idle
Fast flashing, approximately 3 times per second Activity
Slow flashing, approximately every 2.5 seconds System standby

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
ABOUT YOUR WD DRIVE – 4
USB 3.0 Interface
USB 3.0 supports data transfer rates up to 5 Gb/s.
USB 3.0 is backward compatible with USB 2.0. Connection to a USB 2.0 port transfers
data at the port speed—up to 480 Mb/s.
Registering Your Drive
Always register your My Passport Ultra Metal Edition drive to get the latest updates and
special offers. You can easily register your drive using the WD Drive Utilities software, as
described in “Registering the Drive” on page 31. Another way is to register online at
http://register.wd.com.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage drives. Always observe
the following precautions when unpacking and installing your external storage product:
 Do not drop or jolt the drive.
 Do not move the drive during activity.
Figure 2. My Passport Ultra Metal Edition Drive
USB 3.0 Interface Port
Power/Activity LED

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED – 5
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD
software on your computer. It includes the following topics:
Connecting the Drive
Getting Started with the WD Software
Connecting the Drive
1. Turn on your computer.
2. Connect the drive to your computer as shown in Figure 3.
3. Verify that the drive appears in your computer’s file management utility listing.
4. If a Found New Hardware screen appears, click Cancel to close it. The WD software
installs the proper driver for your drive.
Your drive is now ready to use as an external storage device. You can enhance its
capabilities by installing the WD software that is on the drive:
 WD Backup
 WD Security
 WD Drive Utilities
 WD Quick View
Figure 3. Connecting the Drive
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MY PASSPORT ULTRA METAL EDITION
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED – 6
Getting Started with the WD Software
1. Double-click the WD Apps Setup file that appears in the listing for the drive in your
computer’s file management utility to display the WD Apps Setup wizard, Software
Installer dialog:
2. Click Next to display the Installation Type dialog:
3. On the Installation Type dialog:
a. Select the option that you want to use for the installation:
 Recommended Install—Installs all of the WD software
 Custom Install—Installs only the WD software that you select
b. Click the Western Digital End User License Agreement link and read the
agreement.