Western Digital MY PASSPORT AIR User manual

External Portable
My Passport®Ultra™Metal Edition
Premium Storage
User Manual
My Passport Ultra Metal Edition User Manual

ii
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or email support service at http://support.wd.com. If the answer is not available or if you prefer,
please contact WD®at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-
day period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available
24/7. To help us keep you informed of new features and services, remember to register your
product online at http://register.wd.com.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
 Downloads—Download drivers, software, and updates for your WD product.
 Registration—Register your WD product to get the latest updates and special offers.
 Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
 Knowledge Base—Search by keyword, phrase, or answer ID.
 Installation—Get online installation help for your WD product or software.
 WD Community—Share your thoughts and connect with other WD users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America Europe (toll free)* 00800 ASK4 WDEU
English 800.ASK.4WDC (00800 27549338)
(800.275.4932) Europe [phone]
Spanish 800.832.4778 Middle East [phone]
Africa [phone]
Mexico 001 8002754932 Russia 8 10 8002 335 5011
South America Asia Pacific
Chile 1230 020 5871 Australia 1800 429 861 / 0011 800 2275 4932
Colombia 009 800 83247788 China 800 820 6682 / 400 627 6682
Venezuela 0800 100 2855 Hong Kong 3057 9031
Peru 0800 54003 India 1800 200 5789 / 1800 419 5591
Uruguay 000 413 598 3787 Indonesia 001 803 852 3993
Argentina 0800 4440839 Japan 0800 805 7293
Brazil 0800 7704932 Korea 02 2120 3415
0021 800 83247788 Malaysia 1800 817 477
New Zealand 0508 555 639 / 00800 2275 4932
Philippines 1800 1855 0277
Singapore 1800 608 6008
Taiwan 0800 225 593
Thailand 00 1800 852 5913
Other countries [phone]
* Toll free number available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
TABLE OF CONTENTS – iii
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Power/Activity LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
USB 3.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Registering Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Started with the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 WD SmartWare Software Functional Overview . . . . . . . . . . . . . . . . . . 16
Home Tab Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Backup Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Retrieve Tab Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Settings Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Help Tab Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4 Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
How the Backup Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
5 Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
How the Retrieve Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Retrieving Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
6 Locking and Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
With the WD Security or WD Drive Utilities Software . . . . . . . . . . . . . . . . . . . . . . . . 46
With the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
With the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
TABLE OF CONTENTS – iv
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
7 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 51
Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using the Drive Erase Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using Five Invalid Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using the WD Quick View Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Checking Drive Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Monitoring Icon Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Opening the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Safely Disconnecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
8 Managing and Customizing the Software . . . . . . . . . . . . . . . . . . . . . . 62
Checking for Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Configuring a Remote Dropbox Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Specifying a Different Retrieved Content Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Specifying the Number of Backup Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Uninstalling the WD Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Uninstalling on Windows Vista or Windows 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Uninstalling on Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
9 Using the Drive with a Mac Computer . . . . . . . . . . . . . . . . . . . . . . . . . 66
Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
10 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
A Installing the SES Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing on Windows Vista Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing the Driver Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Installing on Windows 7 and Windows 8 Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
TA B L E O F C O N T EN T S – v
B Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . 75
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
ABOUT YOUR WD DRIVE – 1
About Your WD Drive
Welcome to your My Passport®Ultra™Metal Edition premium storage. This drive offers
high capacity in a sleek portable device. It features local and cloud backup and
password protection with hardware encryption to help protect your files from
unauthorized use.
This introductory chapter includes the following topics:
Features
Kit Contents
Operating System Compatibility
Operating System Compatibility
Disk Drive Format
Physical Description
Registering Your Drive
Handling Precautions
Features
Introducing WD’s newest portable drive, My Passport Ultra Metal Edition, delivering
premium storage in a stylish aluminum design. Securely save and back up your photos,
videos, music and files everywhere life takes you. With easy backup to the drive and to
the cloud, in addition to 256-bit hardware encryption, you can trust WD to save your
memories.
Stylish aluminum design—Make a bold statement with WD’s newest metal drive with
unique spin-finish design. Available in striking new color palette.
Complete backup solutions—With the WD SmartWare™Pro backup software, save
one copy on your drive, and a second copy to the cloud.
 Integrated backup software—The WD SmartWare Pro software helps protect your
data with a continuous backup mode to automatically back up your files as they
change, or the scheduled backup option to automatically back up your files at
specified intervals.
 Cloud backup with your Dropbox™account—Easily save a second copy of your
files to your Dropbox cloud account using the WD SmartWare Pro software. And for
more ways to protect your important content, you can also back up your Dropbox
account to your My Passport Ultra Metal Edition drive.
A Dropbox account is required for cloud backup. Cloud services features and
applications may be changed, terminated, or interrupted at any time and may vary by
country.
Save, share, access in the cloud—Do more with My Passport Ultra Metal Edition and
your Dropbox account. Share and access your files securely online from anywhere, on
any device, with Dropbox cloud integration.
Keep your private stuff private—Password protection with 256-bit hardware
encryption allows you to secure every photo, video, music, and important file you save.
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MY PASSPORT ULTRA METAL EDITION
USER MANUAL
ABOUT YOUR WD DRIVE – 2
Configure, manage, and diagnose your drive with the WD Drive Utilities™
software—You are in complete control. With this software you can run drive diagnostics,
erase and format your drive, register your drive, and more.
SuperSpeed USB 3.0—Transfer files quickly with USB 3.0 powered directly from the
USB port on your computer. No separate power supply is needed.
WD Reliability—WD knows your data is important, so we build our drives to demanding
requirements for durability, shock tolerance, and long-term reliability. And for peace of
mind, we back up our reliability with a 3-year limited warranty.
Important: For the latest WD product information and news, visit our website at
http://www.westerndigital.com. For the latest software, firmware, and product
documentation and information, go to http://support.wd.com/downloads.
Kit Contents
As shown in Figure 1, your My Passport Ultra Metal Edition drive kit includes the
following:
 My Passport Ultra Metal Edition premium storage drive, with the WD Drive Utilities,
WD Security, and WD SmartWare software plus the WD Smartware Pro software
upgrade
 USB 3.0 cable
 Quick Install Guide
Optional Accessories
For information about optional accessories for WD products, visit:
US http://www.shopwd.com or http://www.wdstore.com
Canada http://www.shopwd.ca or http://www.wdstore.ca
Europe http://www.shopwd.eu or http://www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of Technical Support
contacts, visit http://support.wd.com and see Knowledge Base answer ID 1048.
Figure 1. My Passport My Passport Ultra Metal Edition Premium Storage Kit Components
Quick Install Guide
USB 3.0 Cable My Passport Ultra Metal Edition
Premium Storage Drive

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
ABOUT YOUR WD DRIVE – 3
Operating System Compatibility
Your My Passport Ultra Metal Edition drive and the WD Drive Utilities and WD Security
software are compatible with the following operating systems:
The WD SmartWare software is compatible with the following operating systems:
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service
pack (SP). For Windows computers, go to the Start menu and select Windows Update.
For Mac computers, go to the Apple menu and select Software Update.
Disk Drive Format
Your My Passport Ultra Metal Edition drive is formatted as a single NTFS partition for
compatibility with all updated Windows operating systems. If you want to use the drive
with a Mac computer, see “Reformatting the Drive” on page 66 and “Troubleshooting” on
page 67.
Physical Description
As shown in Figure 2, the My Passport Ultra Metal Edition drive has:
 A power/activity LED indicator
 A USB 3.0 interface port
Windows Mac OS X
 Windows Vista®
 Windows 7
 Windows 8
 Snow Leopard
 Lion
 Mountain Lion
 Mavericks
 Windows Vista
 Windows 7
 Windows 8
Figure 2. My Passport Ultra Metal Edition Drive
USB 3.0 Interface Port
Power/Activity LED

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
ABOUT YOUR WD DRIVE – 4
Power/Activity LED
The power/activity LED shows the drive’s power state as follows:
USB 3.0 Interface
USB 3.0 supports data transfer rates up to 5 Gb/s. USB 3.0 is backward compatible
with USB 2.0. Connection to a USB 2.0 port transfers data at the port speed—up to
480 Mb/s.
Registering Your Drive
Always register your My Passport Ultra Metal Edition drive to get the latest updates and
special offers. You can easily register your drive using the WD Drive Utilities software, as
described in “Registering the Drive” on page 57. Another way is to register online at
http://register.wd.com.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage drives. Always observe
the following precautions when unpacking and installing your external storage product:
 Do not drop or jolt the drive.
 Do not move the drive during activity.
LED Appearance Power State/Activity
On steady Idle
Fast flashing, approximately 3 times per second Activity
Slow flashing, approximately every 2.5 seconds System standby

MY PASSPORT ULTRA METAL EDITION
USER MANUAL
CONNECTING THE DRIVE AND GETTING STARTED – 5
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD Drive
Utilities, WD Security, and WD SmartWare software on your computer. It includes the
following topics:
Connecting the Drive
Getting Started with the WD Software
Connecting the Drive
1. Turn on your computer.
2. Connect the drive to your computer as shown in Figure 3.
3. Verify that the drive appears in your computer’s file management utility listing.
4. If a Found New Hardware screen appears, click Cancel to close it. The WD software
installs the proper driver for your drive.
Your My Passport drive is now ready to use as an external storage device. You can
enhance its capabilities by installing the WD software that is on the drive:
 WD Drive Utilities
 WD Security
 WD SmartWare
Figure 3. Connecting the My Passport Drive
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