Westinghouse SURE SERIES Guide

SMART WI-FI PLUG
START GUIDE

Thank you for purchasing your Westinghouse smart home
product. Get started using your new device by downloading the
Westinghouse Smart Plug app. Manage everything from your
smartphone or tablet. Easily connect to your home Wi-Fi and
control multiple devices from the touch of your fingertips. Save
energy by creating a daily or weekly schedule to turn your
devices on/off automatically. Use Alexa and Google voice
control to turn your devices off without using the app.
Contents
• Download & Register
• Plug-In
• Connect (Easy Mode)
• Connect (AP Mode)
• Questions, Troubleshooting, Notices.

What’s in the Box
• Wi-Fi Smart Plug
• User Manual
Get Ready
• Know your Wi-Fi network and password
• Make sure your mobile device is running iOS 8 or higher
or Android 4.1x or higher
• Make sure you’re connecting to a 2.4GHz Wi-Fi network
(5GHz networks not supported)

Download the Westinghouse Smart Plug App from
the App Store or Google Play
1

Register an account on your Westinghouse
Smart Plug App
2
Step 1.
Enter your mobile phone
number or email address
Step 2.
Enter the verification code and
create a password
Step 3.
Login to the App

Plug In
3
STEP 1.
Plug the smart plug device into the wall. Make sure
the indicator light on the device is flashing rapidly
blue, indicating the device is ready to connect.
If indicator light is not flashing press and hold the power
button located on the front of the unit for 3 seconds.
• Reset one time (press and hold) to reach Easy mode
(Fast blinking blue, 2x per second)
• Reset again (press and hold) to reach AP Mode (Slow
blinking blue, every 3 seconds)

Add device. Method 1: Easy Mode
4
STEP 2.
In the Westinghouse app, on the top
corner of the Devices screen, click
(+). Choose “Smart Plug“.
STEP 3.
Make sure the indicator light on the
device is flashing rapidly blue, indicating
the device is ready to connect using Easy
Mode. If not, press and hold the Button
for 3 seconds until the indicator light is
flashing rapidly, then press “Next Step”.

Setup Wi-Fi
5
STEP 4.
Enter your Wi-Fi network password
STEP 5.
The Westinghouse app will try to connect to
your device
*If the connection fails, try to connect using AP mode

Add device. Method 2: AP Mode
STEP 2.
In the Westinghouse app, on the top
corner of the Devices screen, click
(+). Choose “Smart Plug“.
STEP 3.
Make sure the indicator light on the
device is flashing rapidly blue, indicating
the device is ready to connect using Easy
Mode. If not, press and hold the Button
for 3 seconds until the indicator light is
flashing rapidly, then press “Next Step”.
STEP 1.
Make sure the device is in AP Mode, blinking slowly.
(See reset instructions on p.3)
6

Continued….
7
STEP 5.
The device will connect
STEP 4.
Follow the instructions to choose the device from
your Wi-Fi list.

Frequently Asked Questions
1. Can I share with family and friends?
Yes, you can share your plugs with family and friends who will have
access to control your smart plugs. In the Westinghouse Smart Plug app,
press the Profile button and click on the “Device Sharing”
button, and you will be able to give or revoke sharing permissions.
In order to share, the other user should already have downloaded the
Westinghouse app and registered a new account.
2. Can I group multiple Westinghouse devices together?
Yes, you can group multiple devices of the same type together, by room,
location, or however else you want. The same devices can be in multiple
groups. For example, create a group for “Bedroom” and another group for
“Entire House”, and your Bedroom lights can be included in both groups.
From your main device list, click on one of the devices you want to group,
press the “••• ” button on the top right for advanced settings, and click
Create Group. You’ll then be able to choose which devices you’d like to
group together and will be able to rename them.
3. How Many Devices Can I Control?
The Westinghouse Smart Plug app can control an unlimited amount of
devices in an unlimited amount of locations. Your router may have a limit of
how many devices can be connected to one router.
4. My Smart Plug has a funny name. How do I rename it?
From your main device list, click on one of the devices you want to rename,
press the “ •••” button on the top right for advanced settings, and click
Modify Device Name (or Modify Group Name, if applicable). You’ll then be
able to choose a more familiar name.
5. The device appears offline or unreachable, what should I do?
Make sure your Wi-Fi router is online and in range.
Make sure you have the latest Westinghouse functionality by clicking
“Check for firmware update” in your device settings.

Troubleshooting
Cannot connect to your Wi-Fi network.
Make sure you entered the correct Wi-Fi password during the Wi-Fi
setup. Check whether there are any Internet connection problems. If the
Wi-Fi signal is too weak, reset your Wi-Fi router and try again.
Reset the device
To Reset plugs, press and hold the power button for 3 seconds.
- Reset one time (press and hold) to reach Easy mode
(Fast blinking blue)
- Reset two times (press and hold) to reach AP Mode
(Slow blinking blue)
System Requirements
• Mobile device running iOS® 8 or higher or Android™ 4.1x or higher
Technical Specifications
• Existing Wi-Fi Network
• Input voltage: 125V
• Input frequency: 60Hz
• Max. load current: 15A
• Max. Power: 1875W
• Wi-Fi: IEEE 802.11N, 2.4GHz
(not compatible with 5GHz Wi-Fi networks)

FCC Notice:
This device complies with Part 15 of the FCC Rules. Operation is subject to the two
following conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
Important Information:
Before installing, read and follow all precautions, including the following:
CAUTION: Suitable for indoor use only.
DO NOT IMMERSE IN WATER. DO NOT EXCEED RATED CAPACITY.
Support:
If you encounter any issues, please contact us at customer[email protected] for help.
To explore our full selection of products, visit us at: www.westinghouseacpower.com
© 2019 The NCC NY LLC• 1840 McDonald Ave, Brooklyn NY 11223. The illustrated
product and specifications may differ slightly from those supplied. Westinghouse is a
trademark of Westinghouse. iPhone, Apple and the Apple logo are trademarks of Apple
Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Assistant, Google Play, and the Google Play logo are trademarks of
Google Inc. Google is a trademark of Google LLC. iOS is a registered trademark of Cisco
in the U.S. and other countries and is used under license. Amazon, Alexa and all related
logos are trademarks of Amazon.com, Inc. or its affiliates. Cortana is a registered
trademark of Microsoft Corporation.
All other trademarks and trade names are those of their respective owners.
WARNING: This product contains chemicals known to the State of California to cause
cancer and birth defects or other reproductive harm.
Made in China