WeWALK SMARTCANE User manual
WeW/\ LK
INTRODUCTION ............................................................................................................. 2
FEATURES AT A GLANCE ......................................................................................2
WHAT’S INSIDE THE BOX? ........................................................................................... 2
COMPONENTS OF THE WEWALK SMARTCANE......................................................... 3
ULTRASONIC SENSOR....................................................................................... 4
TACTILE BUTTONS ......................................................................................4
SPEAKER AND MICROPHONE ......................................................................4
POWER BUTTON .........................................................................................4
TOUCHPAD ........................................................................................................ 4
FRONT LED.................................................................................................4
MICRO USB INPUT
.............................................................................. 4
GETTING STARTED ....................................................................................................... 5
HOLDING AND USING THE WEWALK SMARTCANE.................................................. 6
WALKING WITH WEWALK
.......................................................................... 6
FREQUENTLY ASKED QUESTIONS ..........................................................................................
8
SAFETY INFORMATION .............................................................................................................
10
GENERAL SAFETY ...................................................................................... 10
OPERATIONAL SAFETY .............................................................................. 10
BATTERY SAFETY ..................................................................................... 11
MAINTENANCE ......................................................................................... 11
POINTS TO BE CONSIDERED DURING TRANSPORT ...................................... 12
LIABILITY LIMITATION ........................................................................................12
INTENDED USE .......................................................................................... 12
COUNTRY RESTRICTIONS .......................................................................... 13
TROUBLESHOOTING..........................................................................................13
PRODUCT SPECIFICATIONS ........................................................................................14
HARDWARE SPECIFICATIONS ..................................................................... 14
ELECTRICAL VALUES.........................................................................................14
OTHER SPECIFICATIONS ............................................................................ 15
ENVIRONMENTAL CONDITION ..................................................................... 15
INPUTS/OUTPUTS ...................................................................................... 15
SOFTWARE UPDATE................................................................................... 15
POWER CONSUMPTION.............................................................................. 16
WELCOME TO WeWALK
INTRODUCTION
At WeWALK, our mission is to provide our visually impaired community with a tool to get
them anywhere, safely, effectively, and independently. Congratulations on your purchase
of WeWALK smartcane and we thank you for joining us on this journey. We hope that
it
proves to be a valuable aid to your mobility. With care, your WeWALK will give you
many years of trouble-free use. Please read this user guide carefully as it explains how to
operate your WeWALK effectively.
We also strongly recommend orientation and mobility training to achieve the safety and
independence you need before using your WeWALK,
You can reach the latest instructions from
support.wewalk.io
or
write
to us
via
info@wewalk.io.
FEATURES AT A GLANCE
1.
DETECTOBSTACLES:
WeWALK detects obstacles at head and chest level (such aslow
hanging tree branches and light poles) with its onboard ultrasonic sensor, warning you
through vibrations.
2.
NAVIGATE ANYWHERE:
Get accessible turn-by-turn guidance and multimodal
navigation that allows you to choose from various route options such as walking, pu
3.
EXPLORE AROUND YOU:
Quickly locate, save, and navigate to
new
places around you.
4.
ACCESS PUBLIC TRANSPORTATION INFORMATION:Learn about nearby
stops,
timetables, and receive notifications when you arrive at your stop.
5.
CONTROL WITH VOICE ASSISTANT (BETA): Use Voice Assistant to control
WeWALK features using voice commands. Please note that Voice Assistant is only
available in English and Turkish at this time.
s capabilities are growing rapidly. You can always check our
application and
support.wewalk.io
for new features!
WHAT’S INSIDE THE BOX?
WeW smart handle
Folding white cane (with an adaptor screw to attach the handle)
USB Cable
Waterproof leather case
Earphones
A quick start guide in braille
User manual
Wrist strap
COMPONENTSOF THE WeWALKSMARTCANE
1.
Wrist strap hole
2.
Soft-touch grip
3.
Tactile buttons
4.
Touchpad
5.
Ultrasonic sensor
6.
Front LED
7.
White cane adaptor
8.
Cane west
9.
Micro USB input
10.
Microphone
11.
Power button
12.
Speaker
ULTRASONIC SENSOR
Your WeWALK uses an ultrasonic system to detect obstacles. Do not press on the
ultrasonic sensor positioned at the front of the handle or try to manipulate it in any way.
Any damage to this sensor may cause the product to perform poorly.
TACTILE BUTTONS
When WeWALK is switched on and obstacles are detected, the two buttons will
vibrate.
It is important that you do not press hard on the buttons as this will reduce the
vibration
intensity. You should experiment with positioning your hands to get maximum sensitivity.
The wearing of thick gloves is not recommended as this will also reduce the
intensity of
vibration feedback.
SPEAKER AND MICROPHONE
WeWALK has a speaker and microphone for audio feedback and voice commands.
POWER BUTTON
Use the power button to turn the WeWALK on or off.
TOUCHPAD
The touchpad works by sensing your finger movements and pressure. The touchpad
is used to control the connected WeWALK smartphone app. Usage with gloves is not
recommended as this may decrease the performance of the touchpad.
More information on gestures can be found in a separate section. To see other supported
gestures and their functionalities, check support.wewalk.io or the tutorial tab on the
WeWALK smartphone app.
FRONT LED
The front LED is used to improve your visibility to others in the dark and can be enabled
or disabled as required. Additionally, the LED can be used as a visual reference to show
that WeWALK is turned on.
MICRO USB INPUT
The micro USB input is used to charge the battery of your WeWALK device.
GETTING STARTED
1.
CHARGE YOUR DEVICE:
Charge the WeWALK device for about 2 hours to ensure that you get started with a full
charge. To charge WeWALK, plug the supplied cs micro USB end into the micro USB
input on the cane. Plug the USB end of the cable into the USB input on the power adapter.
Then, plug the adapter into the mains socket. If there is not a suitable adaptor for your
country inside the box, you can use any USB adaptor or micro USB charger (such as a
smartphone charger) to charge WeWALK.
2.
ATTACH THE DEVICE TO THE CANE:
Position the WeWALK device on top of the white cane with the adaptor, press down and
rotate clockwise until tight, as if tightening a screw.
3.
DOWNLOAD THE WEWALK APP:
To get started, download the WeWALK app from the App Store or Play Store. You can also
use this link: www.wewalk.io/app
4.
LOW VISION SETTINGS:
In the WeWALK app, customize settings like background color and text size to suit your
accessibility preferences.
5.
USE THE SERVICES THAT WEWALK OFFERS:
WeWALK app for the first time, you will be asked to grant permission for notification,
Bluetooth, and location access. This will appear as a dialog box. We recommend enabling
all of them to benefit from all features.
6.
SIGN UP IN THE APP:
We will use the information you provide to learn your preferences for WeWALK
smartcane and to keep you updated on the latest improvements. This is optional and
none of
your data will be shared with any other parties.
7.
SWITCH ON WEWALK:
To switch your WeWALK on or off, press the power button and hold it down until the cane
vibrates and plays the turning on-off sound. The power button is located underneath the
device. Refer to the Components of the WeWALK section to check the exact position of
this button.
8.
CONNECT YOUR WEWALK SMARTCANE TO YOUR SMARTPHONE:
a.
Switch on WeWALK. WeWALK stays in pairing mode for 120 seconds and the LED
blinks during this period. After this period, the device goes into standby mode and will
need to be switched off and on again to pair.
b. Ensure your s Bluetooth is enabled. Then, launch the app and establish the
Bluetooth connection with the WeWALK device by tapping on the onnect
button.
c. You will hear a sound after a successful connection.
9.
BEGIN WITH THE “TRAINING MODE”:
We designed a training mode for you to learn how to use WeWALK. With this training, you
will be able to practice using and holding WeWALK smartcane. Access the Tutorials tab
in our app to access audio and written tutorials which will help you understand all the
features of your WeWALK.
HOLDING AND USING THE WeWALK SMARTCANE
WeWALK should be held and used using regular cane technique and is not a replacement
for good cane technique. WeWALK should be held in the ehand position with
the rounder part of the device sitting in the palm of the hand, and the thumb resting on
the tactile buttons on top of the device. The tactile buttons, touchpad, and ultrasonic
sensor should face forward and always be on top.
WALKING WITH WEWALK
The traditional white cane is used
by moving the cane from side to
side in a tapping or sliding motion
where the next footstep will fall.
This ensures that obstacles can be
detected in the users immediate
vicinity by utilizing the tip of
the
cane to touch the obstacle.
Additional obstacle detection is
obtained via the ultrasonic sensors
incorporated into the handle, thus
giving more advanced warning to
the user of obstacles in their path
and between head and waist level.
When using WeWALK, it is imperative to use traditional white cane skills especially for
locating drops such as curbs and steps, or tactile paving. Before you start using WeWALK,
experiment with the various obstacle detection range options to find out the limits and
capabilities of the product. Choose the length of the white cane according to your height.
WeWALK is designed to detect
the obstacles between your head
and waist level, so the obstacles in
this range should be detected at a
distance of at least
1
meter before
hitting the obstacle. For example,
a low-hanging sign is at a height of
170 cm and the user is 175 cm tall,
so they might hit the obstacle. The
green area indicates the detection
area, at these distances the
smartcane vibrates and warns the
user
about the obstacle.
When your WeWALK gives you an obstacle warning during normal use, you can gently
swipe your device to the left and right to detect exactly where the obstacle is located, how
wide the obstacle is and where the obstacle stops blocking your path. When you move
your WeWALK to the right and left, you can perceive the objects that are in front of you
and you can confirm the accuracy of the obstacle detection signal.
In the unlikely event that W electronics fail while you are out, you will still be able
to use it as a traditional white cane to reach your destination.
170
175
100cm
FREQUENTLY ASKED QUESTIONS
Can I fold and collapse my WeWALK smartcane like my regular cane?
Yes, you can also attach the supplied wrist strap to help keep the cane in folded
position and to help with transport it. As with regular cane technique, we do not
recommend
using WeWALK to walk with the wrist strap around your wrist. If the cane
weretosuddenly
collide with an obstacle, this may exert excess force on your wrist.
1.
Thread the thin loop of string through the wrist strap attachment hole.
2.
After the loop is fully threaded, open it and pass the strap handle through the loop.
Pull the remainder of the strap handle upwards to secure the wrist strap to the unit.
3.
Youcan fold the cane and use the wrist strap of your WeWALK to bind them together. Be
careful when folding/unfolding the cane because of the tension in the elastic cord.
Are there any obstacles/objects that WeWALK cannot detect?
It is not possible for W ultrasonic sensor to detect drops at ground level such
as stairs, curbs, and holes. It is therefore important to maintain good traditional cane
skills when using WeWALK to locate drops. WeWALK may not detect soft fabrics or small
obstacles at the limit of the range setting. WeWALK works best with hard surfaces as
these provide a stronger ultrasonic echo. WeWALK can detect objects at a distance of
between 80 and 165 cm from the ultrasonic sensor.
Is WeWALK suitable for use in rainy weather?
Heavy or torrential rain will stop your WeWALK from working properly and should be
avoided. Prolonged orrepeated exposure towater or heavy rain must be prevented asit
may cause permanent water-damage to your WeWALK. If you are out with your WeWALK
and are caught in heavy rain, you should immediately switch the cane off and cover it to
protect it from heavy rain.
You can continue to use the WeWALK as a traditional white cane to navigate during the
rain,buttheobstacle detection functionswill notbeavailablewhilst the deviceiscovered.
You can remove the cover, switch on your WeWALK and continue your journey as normal
once the rain stops. If your cane does get wet, allow it to dry naturally in the open air at
room temperature.
Which smartphones do yousupport?
The WeWALK App Runs on Android and iOS-based smartphones. Android based devices
should have Android version 5.0 and above, iOS devices should have iOS version 10 and
above. To learn more about the WeWALK app and its features, view the mobile application
user guide at
www.support.wewalk.io
or check the
training
screen of the WeWALK app.
Which languages are available?
WeWALK supports the following languages: Turkish, English, Spanish, French, Arabic,
Italian Russian, German, Romanian, and Portuguese. Other
languages will be added
with updates. When a new language package is released,
WeWALK will be updated
over wireless connection via the mobile application.
What do the WeWALK smartcane sounds mean?
You can listen to all the WeWALK sounds and learn what they mean in the WeWALK app.
FREQUENTLY ASKED QUESTIONS
How can I manage WeWALK’s services through the cane? What is the voice menu?
The voice menu allows you to use many of s functions such as
starting
navigation
and changing obstacle detection distance without touching your phone. The voice menu
can only be used when WeWALK is connected to your phone. To access it, simply double-
tap s touchpad. You can then swipe left or right on the touchpad to access
different
settings. To enter or select a setting, double tap the touchpad again. To go back
or exit the
voice menu, swipe the touchpad forward (swipe away from you and towards
the ground).
How can I start navigation through the smartcane?
Youcan easily get navigation to previously saved locations via the voice menu. Double-tap
on W touchpad to open the voice menu then double tap on My Places to access
your saved locations. Swipe through your saved locations and double tap on a saved
location to navigate there.
Software features are continually being updated and improved. Please check support.
wewalk.io formore information on how to use the WeWALK smartphone app.
How do I clean and maintain my WeWALK?
Do not leave your smartcane in extremely low or high temperatures as this reduces the
lifespan of its electronic components. Handle your smartcane with care and do not throw it
around or shake it aggressively, otherwise internal circuit boards may be damaged.
Turn the device off before cleaning and use a damp and anti-static cloth.
Do not use chemical agents such as detergents.
Do not attempt to modify or disassemble your product. If the internal seal is damaged
or wet, the manufacturers quality assurance may not be warranted by the after-sales
service provider even if your product is still under the warranty period.
What should I do if my white cane part is worn out or broken?
You can replace the damaged cane with any white cane that is compatible
with our adaptors. More information can be found on our website (www.wewalk.io).
To replace the cane and attached adaptor:
1.
Unscrew and remove the WeWALK device from the old cane.
2.
Untie the knot in the elastic cord holding the adaptor to the old cane.
3.
On the new cane, untie the knot in the elastic chord and remove the existing
rubber handle. Replace this with the adaptor by passing both ends of the elastic cord
through the adaptor and tying a knot to secure it. You can cut the rest of the cord off if
necessary but do leave some cord past the knot to allow for ease of untying in the future.
4.
Attach WeWALK to the new cane with the adaptor.
SAFETY INFORMATION
GENERAL SAFETY
The product must be charged with a 5V-1A adapter having IEC/EN 60950-1 approval.
The instructions and warnings that the product bears on the labels attached to the
product and packaging must be strictly followed.
Donot exposethe producttoliquidssuchaswater.Ifliquids areleakedintotheproduct
it may cause malfunction in the product or produce electric shock. In this case turn the
device off immediately and consult the authorized service center for inspection and/or
repair.
Keep the
product away from excessive heat sources.
In order to prevent the risk of electric shock disconnect the product from the power
source in extreme weather (storms, lightning, etc.).
Do not drop the product or place any other objects on the product.
To avoid danger, keep plastic bags out of the reach of infants and pets.
OPERATIONAL SAFETY
This product must not replace good orientation and mobility skills. This product only
notifies you about the obstacles between the head and waist level of your body. Please do
not use the product except for its intended use.
Before using WeWALK, the user should receive training on the limits/capabilities of the
white cane.
WeWALK must be used with a white cane with the proper alignment of the length
according to the height of the user. The length of the cane should be at least the same as
chest level or higher.
Take care when unpacking as the folded sections of the white cane are held together
under tension by an elastic bungee in a similar manner to a traditional white cane, and they
will snap together when unfolded.
In order to avoid malfunctions, use only recommended accessories.
A round shaped and mesh covered ultrasonic sensor is posted at the front of the handle.
Do not press on it or try to manipulate it in anyway. Any damage to the sensor may cause
the product to perform poorly.
Do not use the product in humid or rainy weather conditions which could deteriorate the
performance of the ultrasonic sensor and might cause a malfunction.
Some obstacles may not reflect ultrasonic waves and therefore may not be detected by
WeWALK. The object must have a strong ultrasonic echo back to the sensor to be detected.
Large targets such as a liquid surface in a tank are detected at the maximum range. Curved
objects or sound absorbing materials such as fabrics reflect less energy directly back to
the sensor. Granular materials may absorb sound energy from the sensor due to surface
variation and/or angle of repose.
Optimum operating temperatures are between 0 and 40 degrees Celsius.
Ultrasonic functionality should be regularly tested to ensure correct functionality.
Use this product at an altitude of less than 2000 meters above sea level.
BATTERY SAFETY
The device has anembedded, non-user-replaceablebattery.Ifyour device nolonger
works properly, refer to an authorized service provider for battery replacement or
contact technical support. Do not leave the device charging for extended periods of time.
MAINTENANCE
Do not attempt to repair or modify the device yourself or attempt any servicing unless it
is in any instructional document prepared by the technical division of the manufacturer.
The repair and servicing must be carried out by technical personnel only. Otherwise, your
warranty may become void and you may risk your health or your product.
When one or more of the below-listed circumstances occur, do not continue to operate
the device, turn it off and refer to the nearest authorized service provider:
If the product is dropped or its case is damaged.
If the performance of the product has changed or needs to be repaired.
If the product does not operate properly as described in the operating instructions.
If a liquid was spilled on the product or when objects have fallen into the product.
If the product has been exposed to rain or water.
If an unexpected mechanical noise is coming from the product
FORESEEABLE MISUSE
Usage except usecan be unsafe. The following improper usage can inhibit the
performance and safe operation of WeWALK:
Untrained usage
Using without a white cane
Misalignment of the length of the white cane
Charging with an adaptor of output greater than
5V 1A and/or noIEC/EN 60950-1 approval
Using under heavy rain
Using while running
Holding WeWALK in the wrong position
POINTS TO BE CONSIDERED DURING TRANSPORT
Do not drop the device during transport and protect it against impact. Damages and
faults that occur during transport after the delivery of the device to the customer are
not included in the warranty coverage.
LIABILITY LIMITATION
Manufacturing company does not assume any responsibility for damages and injuries
that may occur due to not observing the instructions in this user manual, using the device
outside its intended use, unauthorized repairs, unauthorized modifications on the device
and using spare parts not approved by the manufacturer.
INTENDED USE
The WeWALK smartcane helps visually impaired people walk more confidently for non-
commercial use. This product includes a white cane and a control center that communicates
with the companion smartphone application. It can direct the user via an array of sensor
systems such as vibration motors and ultrasonic sensors.
This product is equipped with commercially available components. It is designed to provide
comfort and ease of use which creates a preferable advantage compared to the legacy
white cane design. In case there is a problem with the device, the user has the option to
use the WeWALK smartcane as a legacy white cane. Thus, the design still has the regular
legacy white cane functionality.
The device contains navigation functionality not only with its built-in compass but also
with its special interactive navigation software for visually impaired people on mobile
devices which wirelessly connect with the WeWALK smartcane. Compass calibration
should be done prior to using the navigation functionality. The software structure is
constructed in the manner of an open platform which promotes continuous software
development. Therefore, itis designed as a wearable product which is an add-on of mobile
phonesforvisuallyimpairedpeople.
Wireless LAN Transmitter Specifications
Frequency Ranges
MaxOutputPower
2.400 GHz - 2.4835 GHz
7.1 dBm
COUNTRY RESTRICTIONS
This device is intended for home and use in all EU countries (and other countries following the
relevant EU directive) without any limitation except for the countries mentioned below.
The requirements for any country may change at any time. s recommended that user checks
with local authorities for the current status of their national regulations for both 2.4 GHz and
5 GHz wireless s.
TROUBLESHOOTING
When you detect an abnormal condition on your device, you may try to resolve the issue
as per the descriptions specified.
TROUBLE
POSSIBLE CAUSES
SOLUTION
Does not open
The battery may be exhausted
Charge the product.
The button may not have been
pressed long enough
Press long to the button i.e. more than 3 seconds.
Does not connect to
the smart phone
May not be in pairing mode
The product stays in pairing mode for 120 seconds
when first turned on. A connection is required
within the specified time.
The phone ID may not be visible
Select your phones visibility from the setting menu.
Can not detect
obstacle
Ultrasonic feature may be off
See the Ultrasonic Activation / Deactivation
section in the Touch Panel title in the manual.
It may not be in the right grip
Look at the title of Holding Your WeWALK
in the manual.
Some surface types
may be unstable
See the FAQ in the manual.
It’s not charging
The adapter may not have a
plug installed
Make sure the plug is plugged into a power source.
There may not be electricity
at the plug
Make sure there is electricity at the plug.
The device doesnot
respond to any commands
The devices software may
belocked.
Switch offand on againwiththeOn
/
Off button.
PRODUCT SPECIFICATIONS
HARDWARE SPECIFICATIONS
Flash Memory
16Mbit
UltrasonicSensor
16mm open enclosure, 40kHz, directivity 55°
Touchpad
Multi-touch custom module
Vibration Motors
Left and Right vibrating buttons
Battery
1000mAh Li-ion with on package protection circuit
Battery Charger
Battery Charger
Speaker
Class D power amplifier + 0.5W smartphone speaker
Microphone
MEMS digital microphone
Gyro, Compass
3Axis Gyro
3Axis Accelerometer
3 Axis Magnetic Compass
Connectivity
Wireless
ELECTRICAL VALUES
Power input
USB M cro B plug 5VDC 0.5A (max.)
Power supply
Input 100-240VAC 50/60Hz 0.2A, output 5VDC 1A (max) USB Type A
Industrial protection
IP20 (no protection against ingress of water)
OTHER SPECIFICATIONS
Altitude
max. 2000m
Weight
280 gr (without power supply)
Dimensions (Width x Length x Height)
25 mm x 289 mm x 44 mm
Obstacle detection distance
80cm- 170cm
Resolution
5 cm
ENVIRONMENTAL CONDITION
For operation
Ambient temperature range
-10oCto +40oC
Relative humidity range
%30 to %75
Atmospheric pressure range
70 kPa to 106 kPa
Fortransportandstorage
Ambient temperature range
-40oC to +70oC
Relative humidity range
%10to %100
Atmospheric pressure range
50 kPa to 106 kPa
INPUTS /OUTPUTS
1 x Micro USB
SOFTWARE UPDATE
Mobile application update can be carried out over Google Play Store and Apple Store.
POWER CONSUMPTION
FCC (Federal Communications Commission) Compliance
Any Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FCC RF Radiation Exposure Statement:
1. ThisTransmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
2 . This equipment complies with RF radiation exposure limits set forth for an uncontrolled environment .
This equipment should be installed and operated with a minimum distance of 5mm between the
radiator and your body.
(For countries with a separate waste collection system) The sign on the battery, manual and the packaging
shows that the battery in this product must not be disposed of with other domestic waste.
Chemical symbols like Hg, Cd or Pb show that the batter y includes mercury, cadmium or lead over the
reference value stated in EC Directive 2006/66.
WARRANTY CONDITIONS
1.
The warranty period starts from the date of delivery of the product and is
effective for a period of
1
year.
2.
All goods, including parts, are covered under warranty.
3.
If the goods fail within the warranty period, the time expended on repair
will be added to the remaining warranty period. Repair duration of the goods
is a maximum of 20 business days. This period starts from the date that the
customer is notified by the service station that e received the damaged
goods to be repaired. In the absence of a service station, the period will
begin from the date that the customer is notified by the seller, dealer, agent,
representative, importer or manufacturer that e received the damaged
goods to be repaired. In the event that the product is not repaired within 10
business days, the manufacturer or importer must provide a replacement
product with comparable specifications for the use of the customer until the
goods are repaired and returned to their owner.
4.
If the goods fail within the warranty period due to workmanship and
assembly errors, they will be repaired at no cost to the consumer; labour cost,
replacement part costs, and any other necessary repair costs will be covered
by the seller.
5.
If any of the following conditions occur within the warranty period, the
customer can exercise their right to a refund or replacement under warranty
a) More than
1
failure within the warranty period b) Exceeding the maximum
time required for its repair, c) If it is determined by the authorized service
station, seller, manufacturer or importer that the defective product is beyond
repair; the consumer may request a refund for the defective product at a
discount equivalent to the cost of replacement, or for a full replacement of
an equivalent product. The seller cannot refuse the demand. If
the request is not fulfilled, the seller, manufacturer and importer will be held
accountable.
6.
Damage arising from misuse of the product or any other use considered to
be contrary to the producs intended purpose as outlined in the WeWALK user
manual, will not be covered under warranty. Other factors not covered under
warranty include: accidental damage, damage resulting from unauthorized 3rd
party service repair stations or customer self-repair, cosmetic defects, natural
disasters, theft, and submersion (water damage).
7.
For any problems that may arise regarding the warranty certificate, T.C.
The Ministry of Customs and Trade may apply to the General Directorate of
ConsumerProtectionandMarketSurveillance.
WARRANTY OBLIGATION -
MATTERS TO BE CONSIDERED BY THE CUSTOMER
1.
The warranty is void if the original serial number of the product is damaged on the
Warranty Certificate.
2.
For the warranty obligation to be valid, no person other than WEWALK authorized
personnel or authorized services should interfere with the repair and modification of the
device inanyway.
3.
The authorized service determines the repair location (location or service workshop) and
shape of the defective device.
4.
The defective device is not covered by the warranty under the conditions described below:
a) Malfunctions caused by external equipment (regulator, uninterrupted power supply, etc.)
connected to the device, b) Abnormal voltage drop or excess, incorrect electrical installation,
and the device is connected to a mains voltage different from that specified on the label.
malfunctions c) Malfunctions that may occur as a result of transfers and placement after
the delivery of the goods (falling, excessive shaking, impact etc.), d) Deterioration, scratches,
breaks and malfunctions on the outer and inner surfaces caused by the usage errors of the
device, e) Natural events (lightning, malfunctions caused by flood, flood, earthquake, fire
etc.). In such cases, the defective device will be repaired by authorizedWEWALK experts, and
standard repair fee will be charged.
5.
The responsibility of delivering the Warranty Certificate to the consumer by completing the
responsibility belongs to the authorized dealers, agents or representative offices where the
consumer purchases the goods. Warranty Certificate purchased It must include the date and
number of the invoice for the good and the serial number.
CUSTOMER’S OPTIONAL RIGHTS
Customer; If it is understood that the product is defective in accordance with the provisions
of the Law No. 6502 on Consumer Protection, even if the defect occurred later, within the
one-year period of expiry of the goods to the customer;
1.
Returning from the contract by declaring that he is ready to return the sold,
2.
Retaining the sold and asking for a discount in the rate of shame, one of his elective rights
against the Seller;
3.
If it does not require an excessive cost, it may be used against the seller for free repair of
the seller at all costs,
4.
If possible, asking the seller to be replaced with an indifferent amount, and one of his
optional rights may be used against the Seller, the manufacturer or the importer.
In the event that free repair or replacement of the goods with defect will bring
disproportionate difficulties for the seller, the consumer may use one of the right to return
from the contract or to deduct from the cost.
Customer; can apply to complaints and appeals to the Consumer Courts and the Consumer
Arbitration Committees.
WARRANTY CERTIFICATE
WEWALK SMARTCANE –SPECIAL EDITION
SERIALNUMBER:
PURCHASEDATE:
MAXIMUM REPAIR TIME: 20 BUSINESS DAYS
ONE (1) YEAR WEWALK WARRANTY
MANUFACTURER FIRM:
Vestel Komünikasyon Sanayi Ve Ticaret A.Ş. Ege Serbest Bölgesi 35410 İzmir, Türkiye
WeWALKTeknolojiA.Ş. MaslakAOS55. sok42 Maslaksit.İçKapıno:565Sarıyerİstanbul
support@wewalk.io
SELLER’S
COMPANY NAME:
ADDRESS:
MOBILE PHONE NUMBER:
E-MAIL:
INVOICE DATE:
INVOICE NAME:
SIGNATURE :
USER
NAME AND SURNAME:
ADDRESS:
MOBILE PHONE NUMBER:
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