WHISPER KOOL Slimline LS User manual

Page 1 | 1-800-343-9463
TROUBLESHOOTING GUIDE
Unit leaks water
Possible Cause Solution
Unit is not level Unit should be level in wall to prevent leaking
Drain line clogged or kinked
Drain is clogged, preventing water from escaping Disconnect drain and clear it out
Drain line does not have a downward slope Fix drain line so there is a downward slope from the unit to the drain
Melt ice with blow drier. Soak up with a towel.
Unit runs but does not cool
Possible Cause Solution
Make sure both fans are running and coils are not dirty or blocked by
foreign objects.
Compressor not running Contact Customer Service at 1-800-343-9463
System undersized Contact Customer Service at 1-800-343-9463
Compressor is overheating
clean condenser coil as possible cause of compressor overheating. If
problem repeats, contact Customer Service at 1-800-343-9463.
Evaporator fan runs but compressor does not
Possible Cause Solution
Compressor and/or starting components faulty Contact Customer Service at 1-800-343-9463
Compressor is overheating
clean condenser coil as possible cause of compressor overheating. If
problem repeats, contact Customer Service at 1-800-343-9463.
Compressor runs but evaporator fan does not
Possible Cause Solution
Faulty fan motor Contact Customer Service at 1-800-343-9463
Faulty fan relay Contact Customer Service at 1-800-343-9463
Compressor short-cycles
Possible Cause Solution
Evaporator fans blow on bottle probe Move bottle probe to a more central location
Unit low on refrigerant charge Call Customer Service at 1-800-343-9463
Condensing fan motor/capacitor faulty Call Customer Service at 1-800-343-9463
Compressor and/or starting components faulty Call Customer Service at 1-800-343-9463
Humidity in cellar too high
Possible Cause Solution
Install proper vapor barrier

Slimline LS
www.whisperkool.com | Page 2
TROUBLESHOOTING GUIDE
Ice is forming on the evaporator coil
Possible Cause Solution
Evaporator coil is dirty Clean coil with a vacuum brush attachment or blow out with
compressed air
There is something blocking the supply and/or return air Remove blockage
Evaporator fan is not turning on Call a service tech to troubleshoot
If unit continues to ice Observe ice formation pattern. If only part way up the coil face, unit
could be low on refrigerant. If so, call Customer Service at
1-800-343-9463.
Unit does not run/power up
Possible Cause Solution
Unit is not plugged in Make sure the unit is plugged into an outlet
Line voltage rating is incorrect for the system Check line voltage to make sure it is 110V-120V
Room temperature equals the setpoint on the controller Lower setpoint
Thermostat not calling for cooling Lower setpoint
Faulty thermostat or wiring Call Customer Service at 1-800-343-9463
Cellar temperature is too warm
Possible Cause Solution
The temperature of the room to which the unit is exhausting exceeds
85°F. Make sure the exhaust area behind the unit is well ventilated. If
you are unsure about ventilation, call customer service at
1-800-343-9463
Intake temperature must drop below 85°F
The unit is undersized for the room Order correctly sized unit
There is something blocking the supply and/or return air on
evaporator or condenser side of the unit
Unit is mounted too low in the room Relocate unit so the distance from the ceiling and top of the unit is
no more than 18 inches
One or more of the fans is not turning on Call Customer Service at 1-800-343-9463
Compressor is not turning on Call Customer Service at 1-800-343-9463
Compressor keeps cycling on overload
Poor seal around door Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Setpoint too high Lower the setpoint
Evaporator coil is frosted or iced up Observe ice formation pattern. If only part way up the coil face,
the unit could be low on refrigerant. If so, contact your installing
technician to assist with troubleshooting.
System runs constantly
Possible Cause Solution
Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar in accordance with this manual
(page 8)