Widex Mind 330 Series User manual

User’s instructions
The mindTM330 / mindTM330Z
Series
m3-X / m3Z-X
In-the-ear

2 3
The hearing aid and accessories shown in these
instructions may not look the same as the ones
you have. We furthermore reserve the right to
make any changes considered necessary.
Hearing aids, their accessories and batteries
should not be disposed of with normal
household waste. Please consult your na-
tional Widex distributor for advice on how
to dispose of these items.
Contents
Thank you….............................................4
The hearing aid..........................................5
Function signals .........................................6
Right/left identification ..................................6
The battery..............................................7
Inserting the battery ....................................8
Low battery indication...................................9
Turning the hearing aid on and off. . . . . . . . . . . . . . . . . . . . . . .10
Placing the hearing aid..................................11
Removing the hearing aid...............................12
Possible start-up settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Automatic volume adjustment . . . . . . . . . . . . . . . . . . . . . . . . . .14
Fine tuning volume .....................................15
Listening programs .....................................17
Zen program...........................................19
Benefits ...............................................19
Indications for use......................................20
Directions for use.......................................20
Precautions ............................................21
Warnings ..............................................22
Risks ...................................................22
Switching between the listening programs. . . . . . . . . . . . . . 23
Remote control ........................................25
Cleaning ...............................................26
The hearing aid.........................................27
The sound outlet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The vent ...............................................30
Widex wax guard .......................................31
Changing the wax guard ...............................32
Caring for your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Good advice............................................37
In case of malfunction...................................39
Your hearing aid ........................................42

4 5
Thank you…
…for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
Unless otherwise stated, the
same principles apply to the left
ear.
We hope you will be pleased with your new Widex
hearing aid.
The hearing aid
1. Microphone openings, where the sound enters the
hearing aid.
2. Volume control for fine tuning of volume is avail-
able on some models.
3. Program button
4. On/off function, which is integrated into the bat-
tery compartment cover.
5. Nail grip for easy opening of the battery compart-
ment cover
6. Sound outlet, through which the amplified sound
from the hearing aid reaches your ear.
7. Widex wax guard
8. Vent for ventilation of the ear canal. (Not in all mod-
els).
Important
Please read this booklet carefully before you start using
your hearing aid.

6 7
Function signals
Your hearing aid may be set to produce a signal to indi-
cate the use of certain functions. The signal can be a
spoken message or tones adjusted by the hearing care
professional in consultation with you. The signal can
also be deactivated.
Right/left identification
If you are wearing hearing aids in
both ears, it is easy to tell them apart
as the right-ear hearing aid has a red
Widex logo and the left-ear hearing
aid a blue.
The arrow shows the position of the
logo.
The battery
We recommend Zinc Air batteries. Use a size 312 bat-
tery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiration date and the recommendations regard-
ing disposal of used batteries on the battery pack. The
battery life will depend on a number of factors, such as
the setting of your hearing aid, how many hours you
use it daily and the listening environments in which
you use it.

8 9
Inserting the battery
Before inserting a new battery in
the hearing aid, remember to re-
move the adhesive tab on the bat-
tery. Once the tab has been re-
moved, the battery will start func-
tioning after a few seconds. Do not
use batteries on which there is a
sticky residue from the tab or other
unwanted substance.
1. Use the nail grip to push the battery compartment
cover downwards and open the cover. Do not press
the battery compartment cover beyond the open
position.
2. Place the battery so that the plus (+) sign of the bat-
tery faces upwards.
3. You can use the provided battery magnet to steer
the battery into place.
If the battery compartment cover does not close easily,
the battery is incorrectly inserted.
Low battery indication
In the standard setting, the hearing aid will produce a
spoken message when the battery is nearly exhausted
(see page 6). If a setting with tone indication has been
chosen, four beep-tones will be produced. Once the
battery is totally exhausted, the hearing aid will be
completely silent. Exactly how long the hearing aid will
function after the low battery indication varies from
one case to another. We recommend that you always
have a spare battery with you.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid. When changing battery, it is a good idea to hold
the hearing aid over a table.
1. 2. 3.

10 11
Turning the hearing aid on and off
The battery compartment cover of your hearing aid
also functions as the on/off switch.
1. Close the battery compartment cover and push it
upwards to turn the hearing aid on. If you have just
turned off the hearing aid, wait at least three sec-
onds before turning it on again.
2. Push the battery compartment cover downwards to
turn the hearing aid off.
In the standard setting a spoken message will indicate
that the hearing aid has been switched on (see page
6).
Please remember to switch the hearing aid off when it
is not in use. Remove the battery if the hearing aid will
not be used for several days.
Placing the hearing aid
Close the battery compartment cover completely.
1. Hold your hearing aid with your thumb and forefin-
ger. Slowly guide the hearing aid into your ear canal
until you feel resistance.
2. Let go of the hearing aid and use the tip of your
forefinger to gently push it into your ear until it
rests comfortably in your ear canal.
3. To help position the hearing aid properly you could
pull the outer ear backwards and upwards with the
opposite hand.
1. 2. 3.
1.
2.

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Removing the hearing aid
Hold the hearing aid with your
thumb and forefinger and pull
gently.
If it is difficult, you can try to move
the hearing aid carefully from side
to side. It may also help to pull the
outer ear backwards and upwards
with the opposite hand.
Possible start-up settings
The hearing aid can be set to start up in two different
ways:
• In the standard start-up setting the hearing aid mini-
mizes whistling while it is being placed in the ear.
• The alternative is a setting where the hearing aid
whistles slightly while you place it in the ear.
Together with your hearing care professional you can
choose the start-up setting that suits your needs best.

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Automatic volume adjustment
The hearing aid adjusts volume automatically in accor-
dance with your sound environment.
Important
If the volume in your hearing aid is generally too loud
or too weak, or if the reproduced sounds are distorted,
or you would like any further information, consult your
hearing care professional.
Fine tuning volume
Your hearing aid may be provided with a volume con-
trol, shaped like a small lever. (The lever on your hear-
ing aid may be positioned differently than the lever in
the drawing).
Push the lever upwards to gradu-
ally raise the automatically set
volume.
Push the lever downwards to gra-
dually lower the volume.

16 17
Each time you operate the volume control, you will
hear a beep-tone – unless you have chosen to have the
tone indication deactivated (see page 6). When you
raise the volume, you will hear a higher beep-tone for
each step the volume is raised. When you lower the vol-
ume, you will hear a deeper beep-tone for each step
the volume is lowered. When the maximum or mini-
mum adjustment level is reached, a steady tone will
sound.
To turn off the sound completely:
• Keep pressing the volume control lever downwards
after the steady tone has sounded.
To turn the sound on again:
• Press the lever upwards or
• Change listening program or
• Turn the hearing aid off, wait 3 seconds and turn it on
again
Any adjustment of the volume setting will be cancelled
when your hearing aid is turned off.
If you wish to have the volume control disabled, please
consult your hearing care professional.
Listening programs
Your hearing aid may be provided with up to four lis-
tening programs intended for specific listening situa-
tions.
At the back of this booklet your hearing care profes-
sional can list which of the following listening pro-
grams are available in your hearing aid. If your needs
change over time, the combination of those listening
programs can be changed.
Master: Standard program
Acclimatization: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.
Comfort: Attenuates background noise
Audibility Extender: Makes high-frequency sounds
audible.
T: In this program you listen via the telecoil (T) and not
via the hearing aid microphone (M). The telecoil is used
where a specially adapted telephone or loop system is
installed. If you activate the telecoil program, you listen
to a specific sound source and shut out surrounding
sounds.

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M + T: In this program you listen via the hearing aid
microphone (M) and the telecoil (T).
* Zen: Makes fractal tones. The generated sounds are
adjusted according to your hearing loss.
The Zen program may be used with amplification so
both the surrounding sounds and the fractal tones are
heard together. Or, it may be used alone (without
amplification) in quiet when you are not required to
hear surrounding sounds.
If your hearing aid is provided with this program op-
tion, up to two listening programs with one Zen style
each can be programmed. Furthermore, a special Zen
program can be made available. This is called Zen+ and
can contain up to three Zen styles.
* NOTE: The Zen listening program is only available
in mind440, mind330Z and mind220Z series models.
Zen+ is only available in the mind440 series.
Zen program
Your hearing aid may be provided with a unique op-
tional listening program called Zen. It makes musical
tones (and sometimes a rushing noise) in the back-
ground using the latest in Fractal technology. These
sounds are shaped according to your hearing loss so
you can listen to them at any time and at any place with
a simple push of the program button. The Zen program
may be used alone (without amplification) in quiet
when you are not required to hear surrounding sounds.
Or, it may be used with the Master program so both the
surrounding sounds and the generated sounds (fractal
tones and noise) are heard together.
Benefits
The Zen program provides a relaxing listening back-
ground for some people. When the Zen program is
used in a tinnitus management program, its wearer
may experience some relief from tinnitus.
Important
Use of the different Zen programs may interfere with
hearing surrounding sounds including speech. The pro-
grams should not be used when hearing such sounds is
important. Switch the hearing aid to a non-Zen pro-
gram in those situations.

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Indications for use
The Zen program is intended to provide a relaxing
sound background (i.e., music/noise source) for adults
who desire to listen to such a background in quiet. It
may be used as a sound therapy tool in a tinnitus treat-
ment program that is prescribed by a hearing health-
care professional (audiologists, hearing aid specialists,
otolaryngologists) who is trained in tinnitus manage-
ment.
Directions for use
The Zen program can be activated with a simple push
of the program button on the hearing aid (or on the re-
mote control). Depending on how your Hearing Health-
care Professional has set up the program, you can ac-
cess the Zen program by a “short-press” of the program
button or a “long-press” of the program button.
• “Short-Press” option – the program button is pressed
for less than a second. At most two listening pro-
grams can be programmed for Zen.
• “Long-Press” option – the program button is pressed
and held for more than 1 second. Up to three Zen
styles are available. A “short-press” of the program
button in the long-press mode will allow you to cycle
through the available Zen styles. You can exit the
“long-press” mode by pressing and holding the pro-
gram button for more than a second.
Because of the unique ways in which Zen is pro-
grammed in your hearing aid, please follow the recom-
mendations of your hearing healthcare professionals
as to how to use the program, when to use the pro-
gram and/or how long to use the program.
Precautions
To ensure the safety and effectiveness of the Zen pro-
gram when used as a sound therapy tool for tinnitus,
the tinnitus management program must be designed
and conducted by Hearing Healthcare Professionals
who are trained in tinnitus management. A tinnitus
management program should include a complete au-
diological evaluation, tinnitus diagnosis, counseling,
use of proper amplification and/or sound therapy tools.
Prior to any tinnitus management program, it is advis-
able that you seek medical attention to exhaust any
medical or surgical treatment options.
Use your hearing aid and the Zen program according
to the directions and schedule recommended by your
hearing healthcare professionals.

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Switching between the listening
programs
You can switch between the lis-
tening programs by using the
program button on the battery
compartment cover. Each time
you use the program button, a click is produced unless
this function has been disabled. A spoken message will
indicate your choice of program.
If your hearing aid is provided with the Zen+ program,
you access this program by pressing the program but-
ton for more than one second. This function is called
SmartToggle.
A short press of the program button in the SmartTog-
gle mode will allow you to cycle through the available
Zen styles. You can exit SmartToggle by pressing and
holding the program button for more than a second.
Warnings
Use of the Zen program may interfere with hearing ev-
eryday sounds including speech. It should not be used
when hearing such sounds is important. Switch the
hearing aid to a non-Zen program in those situations.
Risks
There are no known risks or side effects associated
with the use of the Zen program. However, consistent
with our recommendations on the use of conventional
hearing aids, stop using the hearing aids (and the Zen
program) and seek attention from your hearing health-
care professional if any of the following symptoms are
noted:
• Skin irritation
• Perceived decrease in loudness, tolerance of sounds,
speech not as clear, or worsening tinnitus

24 25
Remote control
- an alternative way of operating the hearing aid.
A remote control is an accessory for
your hearing aid. You can easily oper-
ate your hearing aid without a remote
control, but it gives you a number of
additional options.
For help to determine whether you
could benefit from a remote control,
please consult your hearing care pro-
fessional.
If you have chosen the tone indication instead of a spo-
ken message, beep-tones tell you which program you
have chosen:
• Program 1: One brief beep
• Program 2: Two brief beeps
• Program 3: Three brief beeps
• Program 4: One long and one brief beep
• Zen+: Tone
If you wish to have the program button disabled, please
consult your hearing care professional.

26 27
Cleaning
The following cleaning accessories are available for the
hearing aid.
1. Small brush
2. Soft cloth
3. Wax removing tool
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
Widex
1. 2.
3.
The hearing aid
Your hearing aid is an in-the-ear instrument, which
means it is worn in your ear canal.
It is very important for the hearing aid’s performance
that it is kept free from earwax and dirt.
1. Clean your hearing aid daily with the soft cloth to
keep it dry and clean of earwax or dirt. Never use
water or cleaning solutions to clean the hearing aid.
2. When the hearing aid is not in use, the battery com-
partment cover should be left open, so as to venti-
late the hearing aid and allow it to dry.
1. 2.

28 29
We recommend that every time you take the hearing
aid out of your ear, you inspect the sound outlet and
the vent openings to ensure that no earwax or dirt has
gathered there. Below is an example of how the sound
outlet and vent openings can be positioned. The posi-
tions can be slightly different on your hearing aid.
1. Sound outlet
2. Vent opening
2
1
The sound outlet
It is important that the sound outlet is not blocked by
earwax. If it is blocked, do as follows:
Remove any visible earwax
from around the sound
outlet with the small brush
or cloth.
If the sound outlet is still blocked, you should change
the wax guard (see page 26).
Important
If you cannot clean the sound outlet completely, you
should contact your hearing care professional. Do not
insert anything into the sound outlet as this could
damage the hearing aid.

30 31
The vent
If earwax has accumulated in and/or around the vent
opening, do as follows:
Clean any earwax from the
vent by passing the wax
removing tool all the way
through the vent.
Important
It is important for the performance of the hearing aid
that the vent is never blocked by earwax. Make it a hab-
it to clean the vent every day! In rare cases so much ear-
wax can accumulate in the vent that the hearing aid
sound is affected. In that case you should see your hear-
ing care professional.
Widex wax guard
The wax guard helps protect the hearing aid against
earwax. Always use Widex wax guards with your hear-
ing aid. Otherwise the warranty for your hearing aid
will be void.
A Widex wax guard consists of the following parts:
1. Holder
2. Removal hook
3. Wax guard
Wax guards come in a carrying
case. The wax guard is mounted
on one end of the holder.

32 33
Changing the wax guard
Insert the removal hook into the used wax guard
placed in the sound outlet. Pull the wax guard straight
out.
1. Vent opening
2. Sound outlet
3. Used wax guard
1. Turn the holder around so that the new wax guard
is in position to be inserted.
2. Insert the holder into the opening of the sound
outlet and gently press the wax guard into the
opening.
3. Then pull the holder straight out.
The new wax guard will automatically dismount from
the holder and remain in place in the sound outlet
when the holder is pulled out.
1. 2.
3.

34 35
4. After inserting the new wax guard, discard the
holder with the used wax guard attached to the
removal hook. Never reuse a wax guard.
The frequency with which wax guards should be
changed varies from one individual to another depend-
ing on, for example, the type and amount of earwax
produced.
If you have any questions regarding your wax guard,
please contact your hearing care professional.
Important
If the wax guard fits loosely, discard it and insert anoth-
er. If the wax guard becomes dislodged from the hear-
ing aid while in the ear canal, please contact your phy-
sician. Do not try to remove the wax guard from your
ear canal yourself.
4.
Caring for your hearing aid
With proper care, your hearing aid will give you consis-
tent reliable service. Here are some things you can do
to prolong the life of your hearing aid:
• Switch your hearing aid off when it is not in use.
Should you not use it for several days, take out the
battery.
• Treat the hearing aid as the valuable object it is: with
care. When the hearing aid is not in use, keep it in its
case in a cool, dry location where it cannot be reached
by children or pets.
• When not in use, do not expose the hearing aid to ex-
treme heat or high humidity. Use care to dry the hear-
ing aid thoroughly after heavy perspiration e.g. such
as that which may occur with intense activity level in
certain sports.
• In environments with high humidity, a drying kit may
be used daily to reduce the amount of moisture in-
side the hearing aid. See the instructions enclosed
with the drying kit.

36 37
• Do not wear your hearing aid in the shower or swim-
ming or when using a hair dryer, perfume or other
sprays. Use care when applying topical lotions such
as suntanning oils, lotions or sunscreens.
• Never try to open or repair the hearing aid yourself.
• Do not wear your hearing aid during x-ray, MRI scans,
CT scans, short-wave diathermy, or similar radiation
treatments and never place your hearing aid in a mi-
crowave oven. These are some of the types of radia-
tion that can damage your hearing aid. Radiation
from, for example, room surveillance equipment,
burglar alarms and cellular telephones is weaker and
will not damage your hearing aid; however, you may
hear interference noise.
• Widex hearing aids are not certified for use in mines
or other areas with explosive gases.
Good advice
• The use of hearing aids increases the risk of accumu-
lation of earwax. Contact your physician/ENT doctor
if you suspect that a plug of earwax has accumulated
in your ear. Earwax may not only reduce your own
hearing but also the effect of the hearing aid consid-
erably. It is a good idea to ask your physician to clean
your ears a couple of times a year.
• Please be sure to keep the hearing aid and its acces-
sories out of the reach of children, who might place
them in their mouths. Also keep batteries out of chil-
dren’s reach and discard used batteries carefully. Do
not change batteries in front of children and do not
let them see where you keep your supply.
• Batteries are very small and can easily be mistaken
for pills or the like. Never put a battery or hearing aid
in your mouth for any reason as you may risk swal-
lowing it. In case of ingestion, contact your physician
immediately and the 24 Hour National Button Bat-
tery Ingestion Hotline at [phone].
• The hearing aid will not restore normal hearing but
can help you make best possible use of your remain-
ing hearing ability. However, you should be aware
that it takes time to get used to a new hearing aid
and new sounds.

38 39
• The hearing aid is made of modern non-allergenic
materials. Still, in rare cases skin irritation can occur. If
you notice skin irritation in or around your ear or ear
canal, contact your hearing care professional.
• Please be aware that the use of any type of hearing
aid may involve a slightly increased risk of infection
in the ear canal. An infection can arise as a result of
inadequate ventilation of the ear. Therefore, we rec-
ommend that you remove the hearing aid from your
ear at night to allow the ear canal to be ventilated.
Make sure that you clean and inspect your hearing
aid as required. If an infection occurs, you should
seek medical attention and contact your hearing
care professional for advice on how to disinfect the
hearing aid. Do not under any circumstances use al-
cohol, chlorine or similar substances.
In case of malfunction
The following pages include some quick advice in case
you experience problems. Before contacting your hear-
ing care professional, please follow the advice below:
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the battery
is placed correctly and the battery compartment cov-
er is closed correctly.
• The battery is dead or does not work. Insert a new bat-
tery in the hearing aid.
• The sound outlet is blocked. Clean the area around the
sound outlet of the hearing aid with the provided
small brush or cloth (see page 29). If the sound outlet
is still blocked, you should change the wax guard. If
you cannot clean the sound outlet completely, you
should contact your hearing care professional. Do
not insert anything into the sound outlet as this could
damage the hearing aid.
• The microphone opening is blocked. If you suspect that
earwax or dirt has migrated into the microphone in-
side the hearing aid, contact your hearing care pro-
fessional. Do not insert anything into the microphone
opening.