Wildix WelcomeConsole User manual

WELCOMECONSOLE USER GUIDE - ENGLISH!
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PHONE OVERVIEW
PACKING LIST
• 1 x WelcomeConsole phone
• 1 x handset
• 1 x handset cord
• 1 x RJ12 cord
• 1 x stand
SAFETY INFORMATION
https://www.wildix.com/safety-information/
MOUNTING INSTRUCTIONS
Attach the stand to the phone (desk mounting); for wall
mounting, use wall mount bracket (article can be purchased
separately, code: WP480-WM)
CONNECTION
The ports are situated on the rear panel of the phone
•Connect the handset to the port using the handset !
cord
•Connect the phone to the network PoE switch using !
RJ-45 cable
•Connect a keypad extension module using RJ12
cord (up to 2 additional modules can be connected, !
code: WelcomeConsole-EXT)
•(Optional) Connect the port to the PC using !
RJ-45 cable
•(Optional, this is a PoE device) Connect the phone !
to the power supply (power adapter can be !
purchased separately)
•(Optional) Connect the headset to the port (headsets!
can be purchased separately)
•(Optional) Connect the USB headset to the port !
(headsets can be purchased separately)
LOGIN
1. Lift the receiver and dial 99
2. Enter your extension number
3. Enter the first five characters of your password
4. Press 1 when prompted
To enter your password from the phone’s keypad: press
once an alphanumeric key corresponding to a letter which
you need to enter; press the star button (*) to enter any
special character.
Example: Password: 4Ag7$Zl@
Enter: 4247*
BLF / FUNCTION KEYS
Function keys must be set up in Collaboration Settings ->
Function keys or by the PBX administrator.
This phone supports up to 60 Function keys including
keypad extension. To use the keypad extension, add “Exp
module” Function key after having added 20 keys.
CALL FEATURES
Press Featur. Soft key from idle to set the following call
features for each call type (Internal, External, Blacklist,
Whitelist), based on user status (Available, DND, Away):
Call reject, Call forwarding, Call Waiting, Mobility, Ring
Tone.
Features can be also set up in Collaboration Settings ->
Features.
Version 03/2019
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WELCOMECONSOLE USER GUIDE - ENGLISH!
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PLACE A CALL
Manually: Enter the number and press Send Soft key.
To switch between speaker mode and handset mode during a
call: press Speaker key. To switch between speaker mode and
headset mode during a call: press Headset key.
Dial a user for whom you have assigned a Colleague Function
key: press the corresponding Function key.
Call from call history: press History Soft key from idle and
select the number using Navigation keys, then press Dial
Soft key.
Call from Phonebooks:
1. Press Phonebook key.
2. Press Filter Soft key and select the phonebook
3. Press Search Soft key to search this phonebook and
enter the name or phone number
4. Press Enter Soft key and select the contact using
Navigation keys
5. Press Dial Soft key
Phonebooks must be set up by user via Collaboration or by the
PBX administrator.
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MUTE, SPEAKER, VOLUME CONTROL
Press Mute key to mute / unmute the microphone.
Press Volume Up / Down keys to adjust the volume.
Press Speaker key to turn on the Speaker mode.
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HOLD / SECOND CALL
1. Press Hold Soft key during a call to put a call on hold.
2. Press New Soft key to make a second call, then enter the
number manually or press Select Soft key to search for the
contact in call history / in phonebooks.
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CONFERENCE
1. Press New Soft key during a call (the call is put on hold)
2. Make a second call to the contact you would like to invite
to the conference call
3. When the third party answers, press Conference Soft key
!
CALL TRANSFER
Blind transfer (the desired party/extension is not notified of
the impending transfer)
1. Press"Transfer"key during a call (the call is put on
hold)
2. Dial the desired party/extension
3. Hang up
Blind transfer via Colleague BLF / Function key: make sure
Direct transfer option is enabled for this Function key in
Collaboration:
Press the corresponding Function key during a call
Attended transfer (the desired party/extension is notified)
1. Press"Transfer"key during a call (the call is put on
hold)
2. Dial the desired party/extension
3. Notify the third party of the impending transfer
4. Hang up to transfer the call
Attended transfer via Colleague BLF / Function key: make
sure Direct transfer option is disabled for this Function key
in Collaboration:
1. Press the corresponding Function key during a
call (the current call is put on hold)
2. Notify the third party of the impending transfer
3. Hang up to transfer the call
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ACCESS VOICEMAIL
1. Press Voicemail key
2. If requested, enter the first five characters of your
password
3. Select the message and press Play Soft key to listen
to it; press Info Soft Key for more information or to
delete the message.
Version 03/2019
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full guide online:
www.wildix.com