Winco HDM-13 Instruction Manual

COMMERCIAL
HEATED DISPLAY MERCHANDISER
Operating Instruction Manual
Model Voltage Power Amperage Dimensions Storage Volume
Width Depth Height Gallons
HDM-13 120V ~ 60Hz 850W 7.1 A 13.6" 19" 26" 20
HDM-26 120V ~ 60Hz 1050W 8.8A 26.6" 19" 26" 25
HDM-36 120V ~ 60Hz 1200W 10.0A 36" 19" 26" 36
HDM-48 120V ~ 60Hz 1650W 13.75A 48" 19" 26" 49
BEFORE OPERATING ANY EQUIPMENT, READ AND FAMILIARIZE YOURSELF WITH THESE USE AND SAFETY INSTRUCTIONS
Congratulations on your purchase of this WINCO commercial heated display merchandiser. WINCO takes pride
in the quality of its products. When used as intended and with proper care and maintenance, you will experience
years of reliable operation from this equipment. To ensure best results, it is important that you read and follow the
instructions in this manual carefully. It’s important to save these instructions for future reference.
HDM-26 HDM-48
HDM-13 HDM-36

2
Commercial Heated Display Merchandiser
Important For Future Reference
Introduction
Congratulations on the purchase of your WINCO machine. Please take the time to carefully read through this manual to ensure the machine is
operated and maintained properly, to ensure the best possible performance from this product for many years.
WINCO will not accept liability if:
• The instructions in this manual have not been followed correctly.
• Non-authorized personnel have tampered with the machine.
• Non-original spare parts are used.
• The machine has not been handled and cleaned correctly.
• There is any use damage to the unit.
Please complete this information and retain this manual for the life of the product. For
Warranty Service and/or parts, this information is required. Please see Page 8 for More
information on your Warranty and how to register.
Model Number Serial Number Date Purchased
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WARNING:IMPROPERINSTALLATION,ADJUSTMENT,
ALTERATION,SERVICE ORMAINTENANCECANCAUSE
PROPERTY DAMAGE, INJURY, OR DEATH. READ THE
INSTALLATION, OPERATION, AND MAINTENANCE
INSTRUCTIONS THOROUGHLY BEFORE INSTALLING
OR SERVICING THIS EQUIPMENT.
CAUTION: THESEMODELSAREDESIGNED,BUILT,AND
SOLD FORCOMMERCIALUSE ONLY.IF THESE MODELS
ARE POSITIONED SO THE GENERAL PUBLIC CAN USE
THE EQUIPMENT, MAKE SURE THAT CAUTION SIGNS,
WARNINGS, AND OPERATING INSTRUCTIONS ARE
CLEARLY POSTED NEAR EACH UNIT SO THAT ANYONE
USING THE EQUIPMENT WILL USE IT CORRECTLY AND
NOTINJURETHEMSELVESORHARMTHEEQUIPMENT.
WARNING: A FACTORY AUTHORIZED SERVICE
PROVIDER SHOULD HANDLE ALL MAINTENANCE
AND REPAIR. BEFORE DOING ANY MAINTENANCE
OR REPAIR, FOLLOW SERVICE SET UP
ARRANGEMENT ON PAGE 8.
AVERTISSEMENT: TouTE INSTAllATIoN, RéglAgE,
ModIfIcATIoN, RépARATIoN ou ENTRETIEN
INcoRREcT pEuT occASIoNNER dES doMMAgES
MATéRIElS, dES blESSuRES gRAVES ou lA MoRT.
lIRE lES INTRucTIoNS d'INSTAllATIoN, d'uTIlISATIoN ET
d'ENTRETIEN ATTENTIVEMENT AVANT d'INSTAllER ou dE
RépARER cET AppAREIl.
ATTENTIoN: cES ModèlES SoNT coNçuS, fAbRIquéS,
ET VENduS pouR uN uSAgE coMMERcIAl SEulEMENT.
SI cES ModèlES SoNT plAcéS pouR quE lE gRANd
publIcpuISSElESuTIlISER,ASSuREz-VouSquElEScoNSIgNES
d’ATTENTIoN, d'AVERTISSEMENT, ET lES INSTRucTIoNS
d'uTIlISATIoN SoIENT clAIREMENT AffIchéES pRèS dE
chAquEuNITédESoRTEquEN'IMpoRTEquEluTIlISATEuRdE
l'AppAREIll'EMploIEcoRREcTEMENTETNE SEblESSEpASou
N'ENdoMMAgE pAS l'AppAREIl.
AVERTISSEMENT: uN TEchNIcIEN AuToRISé pAR
l'uSINE dEVRA EffEcTuER TouT l'ENTRETIEN ET lES
RépARATIoNS. AVANT dE fAIRE TouT ENTRETIEN ou
RépARATIoN, VEuIllEz coNTAcTER WINco.
HDM-13/26/36/48 HDM

3
Commercial Heated Display Merchandiser
Table of Contents
Specications .............................................................................. 1
Warnings ..................................................................................... 2
Introduction ................................................................................ 2
Table of Contents ....................................................................... 3
Packaging .................................................................................... 3
Important Safeguards................................................................ 4
Operation .................................................................................... 6
Cleaning, Care & Maintenance ................................................. 6
Safety ........................................................................................... 7
Service & Repair.......................................................................... 7
Troubleshooting ......................................................................... 7
Limited Warranty ....................................................................... 8
Package Contents
All units come with an Operating Instruction Manual
and the following:
• HDM-13/26/36/48 Heated Display Merchandiser
WINCO prides itself on quality and service, ensuring that at the time of
packing, all products are supplied fully functional and free of damage.
Should you nd any damage as result of freight, please contact your
WINCO dealer immediately.
Unpacking the Equipment
DISPOSE OF ALL PACKAGING MATERIALS IN AN
ENVIRONMENTALLY RESPONSIBLE MANNER.
1. Remove all packing materials and tape, as well as any protective
plastic and cardboard, from the unit.
2. Clean any glue residue left over from the plastic or tape.
3. Place the unit in the desired position and height.
SAVE THE ORIGINAL BOX AND PACKAGING FOR USE IN
PACKAGING AND SHIPPING THE EQUIPMENT IF SERVICES
ARENEEDED.
NOTE
Please remember that this manual and the warning labels do not replace the need to be alert, to properly train
and supervise operators, and to use common sense when using this equipment.
Function and Purpose
This unit is intended to be used for use in commercial food-service operations only. It is not intended for household, industrial or laboratory use.

4
Important Safeguards
To ensure safe installation and operation, please carefully read and understand the following statements.
Unless the operator is adequately trained and supervised there is a possibility of serious injury. Owners of
this equipment bear the responsibility to make certain that this equipment is used properly and safely, and to
strictly follow all of the instructions contained in this manual and the requirements of local, state or federal
law.
Owners should not permit anyone to touch this equipment unless they are over 18 years old, are adequately
trained and supervised, and have read and understood this manual.
Owners should also ensure that no customers, visitors or other unauthorized personnel come in contact with
this equipment. It is the responsibility of the owner and the operator to remain alert to any hazards posed by
the function of this equipment.
If there is ever uncertainty about a particular task or the proper method of operating this equipment, ask an
experienced supervisor.
Warnings
This manual contains a number of precautions to follow to help promote safe use of this equipment.
FOR YOUR SAFETY
Do not store or use gasoline or other ammable vapors
and liquids in the vicinity of this or any other appliance.
ESURE DE SECURITE
Ne pas entreposer ni utiliser de'essence ni autres vapeurs ou liquides
inammables a proximte de cet appareil ou de tout autre apparel!
WARNING
Improper installation, adjustment, alteration, service or
maintenance can cause property damage, injury or death.
Read these installation, operating and maintenance instructions
thoroughly before installing or servicing this equipment.
AVERTISSEMENT
Linstallation, le reglage, la modication, la reparation ou
I'entretien incorrect de cet appareil peut causer des dommages
materiels, des blessures ou la mort. Lire attentivement les
instructions d'installation, de fonctionnement et d'entretien avant
de proceder a son installation ou entretien.
TO PURCHASER
Contact your local gas supplier and ask for instructions in the
event the user smells gas. This information should be posted in a
prominent location.
À L'ACHETEUR
CommunIquez avec votre distributeur de gaz et informez vous
quant aux procédés a suivre si vous détectez une odeur de gaz. Cette
information doit etre achée a un endroit facile d'acces et tres visible.
USE CAUTION WHEN
TOUCHING THE UNIT.
Ne touchez pas le liquide chaud
ou les surfaces de chauage
lorsque l’appareil chaue ou en
fonctionnement.
WARNING AVERTISSEMENT
HOT

5
Caution Before Using Appliance
Warning
Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury, or death. Read the installation,
operation, and maintenance instructions thoroughly before installing or servicing this equipment.
1. Read all instructions carefully. Do not use this appliance for
anything other than its intended use.
2. Do not touch any surfaces that may be hot - be sure to always
use handles or knobs.
3. Unplug from outlet when not in use, prior to installing or
removing parts, and before cleaning. Allow for the device to
cool rst.
4. To protect against the risk of electrical shock, do not immerse
the appliance, cord or plug in water or other liquids.
5. Do not operate this device or any other electrical equipment
with a damaged cord or plug, or after the unit malfunctions, or
is dropped or damaged in any manner. Return to the nearest
WINCO Authorized Service Center for examination, repair, and /
or adjustment.
6. The use of accessory attachments not recommended by WINCO
may cause re, electric shock, or injury.
7. Not intended for outdoor installation.
8. Do not let the cord hang over the edge of a table or counter, or
touch hot surfaces.
9. Do not place on or near a heat source.
10. Do not overload the unit.
11. This appliance should always be on a stable and steady
countertop or table.
12. This appliance is not intended for use by individuals (including
children) with reduced or impaired physical, sensory, or mental
capabilities, or lack of experience or knowledge, unless they have
been given proper supervision or instruction concerning the use
of this appliance by a person responsible for their safety.
13. Children should be supervised at all times to ensure that they do
not play with this appliance.
14. CAUTION WHEN CLEANING - if a wet sponge or cloth is used to
wipe spills on a hot cooking surface, exercise caution to avoid
steam burns. Some cleaners may produce noxious ames when
applied to a hot surface.
15. Ensure proper grounding: Use of attached 3-prong plug, or
2 prong plug adapter with adapter ground connected to a
grounding lug under outlet cover plate.
NOTE FOR USE OF AN ADAPTER:
Before using an adapter, it must be determined that the outlet cover plate screw is properly grounded. If in doubt, consult a licensed
electrician. Never use an adapter unless you are sure it is properly grounded.
The use of an adapter is not permitted in Canada.
Electrical Shock Hazard
Keep water and other liquids
from entering the inside of the
unit. Liquid inside the unit could
cause an electrical shock.
Risque de choc électrique
Conserver l'eau et d'autres liquides
de pénétrer à l'intérieur de l'appareil.
Liquide à l'intérieur de l'appareil pourrait
provoquer un choc électrique.
Do not spray water or cleaning
products. Liquid could contact
the electrical components
and cause a short circuit or an
electrical shock. Do not use unit
if power cord is damaged or has
been modied.
Ne pas pulvériser de l'eau ou des produits
de nettoyage. Le liquide pourrait contacter
avec les composants électriques et causer
un court-circuit ou un choc électrique.
Ne pas utiliser l'appareil si le cordon
d'alimentation est endommagé.
ou a été modié.
WARNING AVERTISSEMENT
Fire Hazard.
Correct installation precautions,
procedures and regulations
must be followed. Operation
and safety training is necessary
for all users of this equipment.
Risque d'incendie
La surchaue des vapeurs d'huile ou de
l'huile peut s'enammer et provoquer
un incendie. Surveillez la température,
la qualité et le niveau d’huile. Utilisez et
entretenez le système d'élimination des
vapeurs d'huile.
WARNING AVERTISSEMENT

6
Operation
Before using this equipment it must be cleaned and dried thoroughly. Clean all surfaces before use. Failure to
clean surfaces before using the unit could cause food contamination.
• Always unplug the unit after every use and before cleaning. Unplug the unit when not in operation.
• Allow merchandiser to cool before attempting to clean.
• The interior heated display merchandiser should be cleaned periodically with warm, soapy water on a cloth. The exterior of the unit may be
cleaned by carefully wiping with a damp cloth. The glass may be cleaned with a glass cleaner.
• Do not immerse the device completely in water to clean. The appliance should also NOT be cleaned with a water jet.
Warning: The interior of the unit will be hot after use. Exercise caution when handling cooking utensils and
cookware.
NOTE: Proper cleaning instructions must be followed; otherwise, operation of the unit may be seriously impaired.
Do not wash parts in an automatic dishwasher.
WINCO authorized service personnel must perform any other servicing.
Cleaning & Maintenance
1. Plug in the power cord.
2. Turn on the unit.
3. Set desired temperature.
4. Turn on light, if desired.
5. Once preheated open door.
6. Place packaged food as desired into the unit and close door.

7
Service and Repair
There are no user serviceable parts within this appliance.
To avoid serious injury or damage, NEVER attempt to repair the unit
yourself.
To initiate warranty service contact: [e-mail]
or call: 973-295-3899.
DO NOT send unit to WINCO without rst contacting our customer
service department.
See "Limited Warranty" section on page 8 for details.
If your WINCO Heated Display Merchandiser does not operate, please check the following prior to placing a service call.
Safety
A WINCO Approved Service Technician should carry out repairs if necessary.
Do not remove any components or service panels on this product.
If the power cord is damaged, it must be replaced by a WINCO
Approved Service Technician in order to avoid a hazard.
Troubleshooting
PROBLEM POSSIBLE CAUSE RECOMMENDED SOLUTION
The unit is not turning on
Power supply Check that the power supply cord is correctly
plugged in and outlet is working.
Power switch is in the o position Check that the unit is correctly plugged in and
turned on.
Plug/cord or external wiring is damaged Call WINCO to make service arrangements
through their service provider network.
Internal wiring fault
The unit is on but not heating up
Temperature is not turned up Check that the unit is set to the correct
temperature.
Internal wiring fault Call WINCO to make service arrangements
through their service provider network.
Light is not on
Light bulb burnt out Remove top cover and replace light bulb.
Light switch is in o position Turn the light switch on.

8
WINCO warrants to the original purchaser of new equipment that said
equipment, when installed in accordance with our instructions within
North America and subjected to normal use, is free from defects in
material or workmanship for a period of 1 year. The labor warranty is
one year from original installation or 18 months from actual factory
shipment date, whichever date occurs rst.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESSED OR IMPLIED. WINCO EXPRESSLY
DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR EXPRESSED OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE.
WINCO’S OBLIGATION AND LIABILITY UNDER THIS WARRANTY
IS EXPRESSLY LIMITED TO REPAIRING AND REPLACING
EQUIPMENT THAT PROVES TO BE DEFECTIVE IN MATERIAL OR
WORKMANSHIP WITHIN THE APPLICABLE WARRANTY PERIOD.
IN NO EVENT SHALL WINCO BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES TO BUYER OR ANY THIRD PARTY,
INCLUDING, WITHOUT LIMITATION, LOSS OF PROPERTY,
PERSONAL INJURY, LOSS OF BUSINESS OR PROFITS OR OTHER
ECONOMIC LOSSES, OR STATUTORY OR EXEMPLARY DAMAGES,
WHETHER IN NEGLIGENCE, WARRANTY, STRICT LIABILITY, OR
OTHERWISE.
This warranty is given only to the rst purchaser from a retail dealer.
No warranty is given to subsequent transferees.
Warranty does not cover product failures caused by: failure to
maintain, neglect, abuse, damage due to excess water, re, normal
wear, improper set up and use. Periodic maintenance is not covered.
This warranty is not in force until such time as a properly completed
and digitally signed Installation/Warranty Registration has been
received by WINCO within 30 days from the date of installation.
WARRANTY SERVICE
To initiate warranty service contact: [e-mail]
or call: 973-295-3899
DO NOT send unit to WINCO without rst contacting our customer
service department.
Limited Warranty
REGISTER ONLINE AT:
http://support.wincous.com
Proof of purchase is required to extend warranty more than 1 year
from date of shipment from the factory.
THE FOREGOING WARRANTY PROVISIONS ARE A COMPLETE
AND EXCLUSIVE STATEMENT BETWEEN THE BUYER AND SELLER.
WINCO NEITHER ASSUMES NOR AUTHORIZES ANY PERSONS
TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY IN
CONNECTION WITH SAID EQUIPMENT.
Examples of items not covered under warranty, but not limited to just
these items:
1. Acts of God, re, water damage, burglary, accident, theft.
2. Freight damage.
3. Improper installation or alteration of equipment.
4. Use of generic or after market parts.
5. Repairs made by anyone other than a WINCO designated
service provider.
6. Lubrication.
7. Expendable wear parts, adjustable feet, blown fuses, lamps, etc.
8. Cleaning of equipment.
9. Misuse or abuse.
WARRANTY REGISTRATION
SCAN THE QR CODE WITH YOUR MOBILE DEVICE
or go to
http://support.wincous.com
TO FILL OUT AND SUBMIT YOUR WARRANTY REGISTRATION.
Please keep this manual in a safe place for future use!