Winco ESH-1 Instruction Manual

COMMERCIAL
INFRARED STRIP HEATER
Operating Instruction Manual
Model Voltage Power Amperage Dimensions
Width Depth Height
*ESH-1
120V ~ 60Hz
500W 4.2A 14" 25.5" 17.5", 20", 22.5"
ESH-24 500W 4.2A
6"
24"
2.5"
ESH-36 750W 6.3A 36"
ESH-48 1000W 8.4A 48"
ESH-60 1400W 12A 60"
ESH-72 1800W 15A 72"
Accessories:
Model Description
ESH-CH Hanging Chain
ESH-AL Set of Adjustable Legs
ESH-UB Undermount Bracket and Bolt Set
BEFORE OPERATING ANY EQUIPMENT, READ AND FAMILIARIZE YOURSELF WITH THESE USE AND SAFETY INSTRUCTIONS
Congratulations on your purchase of this WINCO commercial infrared strip heater. WINCO takes pride in the quality
of its products. When used as intended and with proper care and maintenance, you will experience years of reliable
operation from this equipment. To ensure best results, it is important that you read and follow the instructions in this
manual carefully. It’s important to save these instructions for future reference.
ESH Series
*Only ESH-1 Includes adjustable single stand. This model also includes
undermount brackets. All other models only include undermount
brackets.
Chains (ESH-CH) and dual adjustable legs (ESH-AL) are sold separately.

2
Commercial Infrared Strip Heater
Important For Future Reference
Introduction
Congratulations on the purchase of your WINCO machine. Please take the time to carefully read through this manual to ensure the machine
is operated and maintained properly, to ensure the best possible performance from this product for many years.
WINCO will not accept liability if:
• The instructions in this manual have not been followed correctly.
• Non-authorized personnel have tampered with the machine.
• Non-original spare parts are used.
• The machine has not been handled and cleaned correctly.
• There is any use damage to the unit.
Please complete this information and retain this manual for the life of the product. For
Warranty Service and/or parts, this information is required. Please see Page 8 for More
information on your Warranty and how to register.
Model Number Serial Number Date Purchased
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WARNING: IMPROPER INSTALLATION,
ADJUSTMENT, ALTERATION, SERVICE OR
MAINTENANCE CAN CAUSE PROPERTY DAMAGE,
INJURY, OR DEATH. READ THE INSTALLATION,
OPERATION, AND MAINTENANCE INSTRUCTIONS
THOROUGHLY BEFORE INSTALLING
OR SERVICING THIS EQUIPMENT.
CAUTION: THESE MODELS ARE DESIGNED, BUILT,
AND SOLD FOR COMMERCIAL USE ONLY. IF THESE
MODELS ARE POSITIONED SO THE GENERAL PUBLIC
CAN USE THE EQUIPMENT, MAKE SURE THAT
CAUTION SIGNS, WARNINGS, AND OPERATING
INSTRUCTIONS ARE CLEARLY POSTED NEAR EACH
UNIT SO THAT ANYONE USING THE EQUIPMENT WILL
USE IT CORRECTLY AND NOT INJURE THEMSELVES OR
HARM THE EQUIPMENT.
WARNING: A FACTORY AUTHORIZED SERVICE
PROVIDER SHOULD HANDLE ALL MAINTENANCE
AND REPAIR. BEFORE DOING ANY MAINTENANCE
OR REPAIR, FOLLOW SERVICE SET UP
ARRANGEMENT ON PAGE 8.
AVERTISSEMENT: TOUTE INSTALLATION, RÉGLAGE,
MODIFICATION, RÉPARATION OU ENTRETIEN
INCORRECT PEUT OCCASIONNER DES DOMMAGES
MATÉRIELS, DES BLESSURES GRAVES OU LA MORT.
LIRE LES INTRUCTIONS D'INSTALLATION, D'UTILISATION ET
D'ENTRETIEN ATTENTIVEMENT AVANT D'INSTALLER OU DE
RÉPARER CET APPAREIL.
ATTENTION: CES MODÈLES SONT CONÇUS, FABRIQUÉS,
ET VENDUS POUR UN USAGE COMMERCIAL SEULEMENT.
SI CES MODÈLES SONT PLACÉS POUR QUE LE GRAND
PUBLIC PUISSE LES UTILISER, ASSUREZ-VOUS QUE LES
CONSIGNES D’ATTENTION, D'AVERTISSEMENT, ET LES
INSTRUCTIONS D'UTILISATION SOIENT CLAIREMENT AFFICHÉES
PRÈS DE CHAQUE UNITÉ DE SORTE QUE N'IMPORTE QUEL
UTILISATEUR DE L'APPAREIL L'EMPLOIE CORRECTEMENT ET NE
SE BLESSE PAS OU N'ENDOMMAGE PAS L'APPAREIL.
AVERTISSEMENT: UN TECHNICIEN AUTORISÉ PAR
L'USINE DEVRA EFFECTUER TOUT L'ENTRETIEN ET LES
RÉPARATIONS. AVANT DE FAIRE TOUT ENTRETIEN OU
RÉPARATION, VEUILLEZ CONTACTER WINCO.
ESH-1 ESH190000001

3
Commercial Infrared Strip Heater
Table of Contents
Specications .............................................................................. 1
Warnings ..................................................................................... 2
Introduction ................................................................................ 2
Table of Contents ....................................................................... 3
Packaging .................................................................................... 3
Important Safeguards................................................................ 4
Operation .................................................................................... 6
Cleaning, Care & Maintenance ................................................. 6
Safety ........................................................................................... 7
Service & Repair .......................................................................... 7
Troubleshooting ......................................................................... 7
Limited Warranty ....................................................................... 8
Package Contents
All units come with an Operating Instruction Manual
and the following:
• Electric Strip Heater
• Undermount Brackets (ESH-UM)
ESH-1 also includes (this model only):
• Adjustable Stand
WINCO prides itself on quality and service, ensuring that at the
time of packing, all products are supplied fully functional and free
of damage. Should you find any damage as result of freight, please
contact your WINCO dealer immediately.
Unpacking the Equipment
DISPOSE OF ALL PACKAGING MATERIALS IN AN
ENVIRONMENTALLY RESPONSIBLE MANNER.
1. Remove all packing materials and tape, as well as any
protective plastic and cardboard, from the unit.
2. Clean any glue residue left over from the plastic or tape.
3. Place the unit in the desired position and height.
SAVE THE ORIGINAL BOX AND PACKAGING FOR USE IN
PACKAGING AND SHIPPING THE EQUIPMENT IF SERVICES
ARENEEDED.
NOTE
Please remember that this manual and the warning labels do not replace the need to be alert, to
properly train and supervise operators, and to use common sense when using this equipment.
Function and Purpose
This unit is intended to be used for use in commercial food-service operations only. It is not intended for household, industrial or laboratory use.

4
Important Safeguards
To ensure safe installation and operation, please carefully read and understand the following statements.
Unless the operator is adequately trained and supervised there is a possibility of serious injury. Owners of
this equipment bear the responsibility to make certain that this equipment is used properly and safely, and to
strictly follow all of the instructions contained in this manual and the requirements of local, state or federal law.
Owners should not permit anyone to touch this equipment unless they are over 18 years old, are adequately
trained and supervised, and have read and understood this manual.
Owners should also ensure that no customers, visitors or other unauthorized personnel come in contact with
this equipment. It is the responsibility of the owner and the operator to remain alert to any hazards posed by the
function of this equipment.
If there is ever uncertainty about a particular task or the proper method of operating this equipment, ask an
experienced supervisor.
Warnings
This manual contains a number of precautions to follow to help promote safe use of this equipment.
FOR YOUR SAFETY
Do not store or use gasoline or other flammable vapors
and liquids in the vicinity of this or any other appliance.
ESURE DE SECURITE
Ne pas entreposer ni utiliser de'essence ni autres vapeurs ou liquides
inammables a proximte de cet appareil ou de tout autre apparel!
WARNING
Improper installation, adjustment, alteration, service or
maintenance can cause property damage, injury or death.
Read these installation, operating and maintenance instructions
thoroughly before installing or servicing this equipment.
AVERTISSEMENT
Linstallation, le reglage, la modification, la reparation ou
I'entretien incorrect de cet appareil peut causer des dommages
materiels, des blessures ou la mort. Lire attentivement les
instructions d'installation, de fonctionnement et d'entretien
avant de proceder a son installation ou entretien.
TO PURCHASER
Contact your local gas supplier and ask for instructions in the
event the user smells gas. This information should be posted in
a prominent location.
À L'ACHETEUR
CommunIquez avec votre distributeur de gaz et informez vous quant aux
procédés a suivre si vous détectez une odeur de gaz. Cette information
doit etre achée a un endroit facile d'acces et tres visible.
USE CAUTION WHEN
TOUCHING THE UNIT.
Ne touchez pas le liquide chaud
ou les surfaces de chauage
lorsque l’appareil chaue ou en
fonctionnement.
WARNING AVERTISSEMENT
HOT

5
Caution Before Using Appliance
Warning
Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury or death. Read the installation,
operation, and maintenance instructions thoroughly before installing or servicing this equipment.
1. Read all instructions carefully. Do not use this appliance for
anything other than its intended use.
2. Do not touch surfaces that may be hot - be sure to always use
handles or knobs.
3. Unplug from outlet when not in use, prior to installing or
removing parts, and before cleaning. Allow for the device to
cool first.
4. To protect against the risk of electrical shock, do not immerse
the appliance, cord or plug in water or other liquids.
5. Do not operate this device or any other electrical equipment
with a damaged cord or plug, or after the unit malfunctions,
is dropped or damaged in any manner. Return to the nearest
WINCO Authorized Service Center for examination, repair, and
/ or adjustment.
6. The use of accessory attachments not recommended by
WINCO may cause fire, electric shock or injury.
7. Not intended for outdoor installation.
8. Do not let the cord hang over the edge of a table or counter,
or touch hot surfaces.
9. Do not place on or near a heat source.
10. This appliance should always be on a stable and steady
countertop or table when legs are in use.
11. When using the undermount brackets (ESH-UM), make sure to
secure the unit to a stable, noncombustible surface (such as a
metal shelf).
12. This appliance is not intended for use by individuals (including
children) with reduced or impaired physical, sensory, or
mental capabilities, or lack of experience or knowledge,
unless they have been given proper supervision or instruction
concerning the use of this appliance by a person responsible
for their safety.
13. Children should be supervised at all times to ensure that they
do not play with this appliance.
14. Clean the unit with caution – do not clean when unit is
plugged in or when hot.
15. Do not place metal objects such as knives, forks or spoons in
the heater as it may damage the unit, and may also result in
injury.
16. Do not store any item on top of this unit when in operation.
17. Never place materials such as paper, cardboard, plastic, etc.
on or under this unit.
18. Ensure proper grounding: Use of attached 3-prong plug, or
2 prong plug adapter with adapter ground connected to a
grounding lug under outlet cover plate.
NOTE FOR USE OF AN ADAPTER:
Before using an adapter, it must be determined that the outlet cover plate screw is properly grounded. If in doubt, consult a
licensed electrician. Never use an adapter unless you are sure it is properly grounded.
The use of an adapter is not permitted in Canada.
Electrical Shock Hazard
Keep water and other liquids
from entering the inside of the
unit. Liquid inside the unit could
cause an electrical shock.
Risque de choc électrique
Conserver l'eau et d'autres liquides
de pénétrer à l'intérieur de l'appareil.
Liquide à l'intérieur de l'appareil pourrait
provoquer un choc électrique.
Do not spray water or cleaning
products. Liquid could contact
the electrical components
and cause a short circuit or an
electrical shock. Do not use unit
if power cord is damaged or has
been modied.
Ne pas pulvériser de l'eau ou des produits
de nettoyage. Le liquide pourrait contacter
avec les composants électriques et causer
un court-circuit ou un choc électrique.
Ne pas utiliser l'appareil si le cordon
d'alimentation est endommagé.
ou a été modié.
WARNING AVERTISSEMENT
Fire Hazard.
Correct installation precautions,
procedures and regulations
must be followed. Operation
and safety training is necessary
for all users of this equipment.
Risque d'incendie
La surchaue des vapeurs d'huile ou de
l'huile peut s'enammer et provoquer
un incendie. Surveillez la température,
la qualité et le niveau d’huile. Utilisez et
entretenez le système d'élimination des
vapeurs d'huile.
WARNING AVERTISSEMENT

6
Operation
Before using this equipment it must be cleaned and dried thoroughly. Clean all surfaces before use.
Failure to clean surfaces before using the unit could cause food contamination.
Always unplug the unit after every use and before cleaning. Unplug the unit when not in operation.
• Allow unit to cool completely before cleaning.
• Clean main body with a damp cloth and degreaser solution if desired.
• Allow to dry before turning the unit back on.
• Do not immerse the device completely in water to clean. The appliance should also NOT be cleaned with a water jet.
NOTE:
Proper cleaning instructions must be followed; otherwise, operation of the unit may be seriously impaired. Do not
wash parts in an automatic dishwasher.
WINCO authorized service personnel must perform any other servicing.
Cleaning & Maintenance
1. Attach legs and adjust the leg height, or install undermounted in desired location.
2. Route the power supply away from the heat source. It is recommended ziptieing them to the stand or other nearby
supports to a receptacle.
3. Plug power cord into a receptacle.
4. Turn on the unit via the power switch.
5. Turn off unit when not in use.
When installing a unit with a mounting bracket (ESH-UM), install with the following clearances:
9” minimum between end of unit and any wall
12” min. between side of unit and any wall
16” min. between bottom of unit and counter
1-7/8” min. between top of unit and overhead surface
Do not clean when plugged in - HOT! Unplug the unit and wait for unit to cool before cleaning.
CAUTION:

7
Service and Repair
There are no user serviceable parts within this appliance.
To avoid serious injury or damage, NEVER attempt to repair the
unit yourself.
To initiate warranty service contact: [e-mail]
or call: 973-295-3899.
DO NOT send unit to WINCO without first contacting our customer
service department.
See "Limited Warranty" section on page 8 for details.
If your WINCO Infrared Strip Heater does not operate, please check the following prior to placing a service call.
Safety
A WINCO Approved Service Technician should carry out repairs if necessary. Do
not remove any components or service panels on this product.
If the power cord is damaged, it must be replaced by a WINCO
Approved Service Technician in order to avoid a hazard.
Troubleshooting
PROBLEM POSSIBLE CAUSE RECOMMENDED SOLUTION
The unit is not turning on
Power supply cord Check that the power supply cord is correctly
plugged in and outlet is working.
Switches have not been turned on Check that the switch is in the ON position.
Plug/cord or external wiring is damaged Call WINCO to make service arrangements
through their service provider network.
Internal wiring fault
The unit is not heating up
Heater needs replacement if light is on Call WINCO to make service arrangements
through their service provider network.
Light does not come on See "unit is not turning on" section.
Heating light does not come
Does not get hot See "unit is not turning on" section.
It gets hot but only the light is off
Light/switch/wiring needs to be replaced. Call
WINCO to make service arrangements through
their service provider network.

8
WINCO warrants to the original purchaser of new equipment that
said equipment, when installed in accordance with our instructions
within North America and subjected to normal use, is free from
defects in material or workmanship for a period of 1 year. The labor
warranty is one year from original installation or 18 months from
actual factory shipment date, whichever date occurs first.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESSED OR IMPLIED. WINCO
EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR EXPRESSED OR IMPLIED WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE.
WINCO’S OBLIGATION AND LIABILITY UNDER THIS
WARRANTY IS EXPRESSLY LIMITED TO REPAIRING AND
REPLACING EQUIPMENT THAT PROVES TO BE DEFECTIVE
IN MATERIAL OR WORKMANSHIP WITHIN THE APPLICABLE
WARRANTY PERIOD.
IN NO EVENT SHALL WINCO BE LIABLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES TO BUYER OR ANY THIRD
PARTY, INCLUDING, WITHOUT LIMITATION, LOSS OF
PROPERTY, PERSONAL INJURY, LOSS OF BUSINESS OR
PROFITS OR OTHER ECONOMIC LOSSES, OR STATUTORY
OR EXEMPLARY DAMAGES, WHETHER IN NEGLIGENCE,
WARRANTY, STRICT LIABILITY, OR OTHERWISE.
This warranty is given only to the first purchaser from a retail
dealer. No warranty is given to subsequent transferees.
Warranty does not cover product failures caused by: failure to
maintain, neglect, abuse, damage due to excess water, fire,
normal wear, improper set up and use. Periodic maintenance is not
covered.
This warranty is not in force until such time as a properly completed
and digitally signed Installation/Warranty Registration has been
received by WINCO within 30 days from the date of installation.
WARRANTY SERVICE
To initiate warranty service contact: [e-mail]
or call: 973-295-3899
Limited Warranty
DO NOT send unit to WINCO without first contacting our customer
service department.
REGISTER ONLINE AT:
http://support.wincous.com
Proof of purchase is required to extend warranty more than 1 year
from date of shipment from the factory.
THE FOREGOING WARRANTY PROVISIONS ARE A COMPLETE
AND EXCLUSIVE STATEMENT BETWEEN THE BUYER AND
SELLER. WINCO NEITHER ASSUMES NOR AUTHORIZES ANY
PERSONS TO ASSUME FOR IT ANY OTHER OBLIGATION OR
LIABILITY IN CONNECTION WITH SAID EQUIPMENT.
Examples of items not covered under warranty, but not limited to
just these items:
1. Acts of God, fire, water damage, burglary, accident, theft.
2. Freight damage.
3. Improper installation or alteration of equipment.
4. Use of generic or after market parts.
5. Repairs made by anyone other than a WINCO designated
service provider.
6. Lubrication.
7. Expendable wear parts, adjustable feet, blown fuses, lamps,
etc.
8. Cleaning of equipment.
9. Misuse or abuse.
WARRANTY REGISTRATION
SCAN THE QR CODE WITH YOUR MOBILE DEVICE
or go to
http://support.wincous.com
TO FILL OUT AND SUBMIT YOUR WARRANTY REGISTRATION.
Please keep this manual in a safe place for future use!