Wincor Nixdorf TH210 User manual

TH210
Thermal Printer
User Manual
Edition July 2015

Contents
Contents.........................................................................................2
Introduction...................................................................................1
About this manual..........................................................................2
Certificates.....................................................................................3
Communautés Européennes (CE) ....................................................3
Underwriters Laboratories (awaiting certification) ..........................3
Federal Communications Commission (FCC) Radio Frequency
Interference Statement Warning....................................................3
Important notes.............................................................................4
Warranty........................................................................................5
General safety information ............................................................6
Safety instructions ..........................................................................6
Caution:..........................................................................................6
Overview........................................................................................8
Printer controls...............................................................................9
Paper Feed button......................................................................9
LED.............................................................................................9
Beep...........................................................................................9
Connector Cover.........................................................................9
Setting up the printer...................................................................10
Load or change the paper roll .......................................................11
Adjusting Paper Low Setting..........................................................12
Changing the paper path width .....................................................12
Mounting the printer on a vertical surface (using optional kit).......13
Connect the cables .......................................................................14
Cash drawer cables...................................................................14
Communication cables..............................................................15
Cable routing ................................................................................18
For USB printers only:...............................................................18
Test the printer.............................................................................19
Using the printer ..........................................................................20
Configuring the printer .................................................................20

Energy-savings..............................................................................23
Monochrome paper print density ................................................. 23
To change the print density: .....................................................24
Paper roll handling........................................................................24
Paper near end.........................................................................24
Paper end.................................................................................24
Maximum Power Setting...............................................................25
Printhead Setting..........................................................................25
Preventing overheating of the printhead....................................... 25
Troubleshooting the printer.......................................................... 27
Paper and Supplies.......................................................................32
Ordering from Wincor Nixdorf.......................................................32
Ordering thermal paper............................................................32
Qualified paper grades ............................................................32
Ordering miscellaneous supplies...............................................34
Technical data..............................................................................36
Standard features ......................................................................... 36
Factory-installed options ..............................................................37
Add-on options.............................................................................37

TH210 Thermal Printer User Manual 1
Introduction
The TH210 thermal receipt printer is easy to install, use, and maintain. Uti-
lizing Clamshell design, simply snap open the top cover and drop the paper
roll in place. You never need to change a printer ribbon or cartridge be-
cause it uses thermal print technology.
The TH210 printer is versatile, with diverse printing options available. Text,
graphics, and bar codes can be presented in many different forms and siz-
es. For more information on available options and programming the print-
er to change text, graphics, or other characteristics, refer to the Program-
mer’s Guide.
This manual refers to model TH210-VI, nevertheless, most parts cover
TH210-3 as well.

2 TH210 Thermal Printer User Manual
About this manual
This documentation is intended to help you to work with the thermal
printer and to serve as a reference work. The detailed table of contents
help you find the desired information quickly and easily.
Warnings in the manual are marked by this symbol.
The type and scope of application programs depend on the customer’s
own selection, therefore, software will not be discussed further in this
manual.
You will find a description for the programming of this POS printer in a
separate manual (“TH210, Programmer’s Guide”).

TH210 Thermal Printer User Manual 3
Certificates
Communautés Européennes (CE)
This device complies with the requirements of the directive
2004/108/EC with regard to “Electromagnetic Compatibility”
and 2006/95/EC "Low Voltage Directive" and RoHS directive
2011/65/EU.
Therefore, you will find the CE mark on the device or packag-
ing.
Underwriters Laboratories (awaiting certification)
In addition, the device has received the UL symbol and cUL
symbol.
Federal Communications Commission (FCC) Radio Fre-
quency Interference Statement Warning
Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
Note
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.

4 TH210 Thermal Printer User Manual
Information to the User
This equipment must be installed and used in strict accordance with the
manufacturer’s instructions. However, there is no guarantee that interfer-
ence to radio communications will not occur in a particular commercial in-
stallation. If this equipment does cause interference, which can be deter-
mined by turning the equipment off and on, the user is encouraged to con-
tact Wincor Nixdorf immediately.
Wincor Nixdorf is not responsible for any radio or television interference
caused by unauthorized modification of this equipment or the substitution
or attachment of connecting cables and equipment other than those speci-
fied by Wincor Nixdorf. The correction of interferences caused by such un-
authorized modification, substitution or attachment will be the responsibil-
ity of the user.
This class B digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la classe A est conforme à la norme NMB-003
du Canada.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful inter-
ference, and (2) this device must accept any interference, including inter-
ference that may cause undesired operation.
Important notes
The Wincor Nixdorf International GmbH is not responsible for any radio
and television malfunctions which emerge from unauthorized changes in
the device. Make sure that only cables and devices may be connected
which are admitted by Wincor Nixdorf. The user is responsible for any
malfunctions that emerge from the actions mentioned before.
The device may only be repaired by authorized qualified per-
sonnel. Unauthorized opening of the device and inexpertly
carried-out repairs may not only seriously jeopardize the safety
of the user, but also cancel all warranty and liability agree-
ments.
Expansion cards with electrostatically sensitive devices (ESD)
may be marked with this sticker.

TH210 Thermal Printer User Manual 5
Warranty
Wincor Nixdorf generally guarantees a limited warranty engagement for
12 months beginning with the date of delivery. This warranty engagement
covers all those damages which occur despite a normal use of the product.
Damages because of
improper or insufficient maintenance,
improper use of the product or unauthorized modifications of the
product,
inadequate location or surroundings
will not be covered by the warranty.
All parts of the product which are subject to wear and tear are not includ-
ed in the warranty engagement.

6 TH210 Thermal Printer User Manual
General safety information
Before installing and using the printer, please read the following items
carefully.
Safety instructions
Do not touch the cutter and tear bar of the printer.
The print head is a thermal element and it is at high temperature
during printing or just after operation, therefore please do not
touch it and its peripherals for safety reasons.
The thermal head is an ESD-sensitive device. To prevent damage,
do not touch either its printing part or connecting parts.
Caution:
Install the printer on a flat and stable place.
Reserve adequate space around the printer so that convenient
operation and maintenance can be performed.
Keep the printer away from water source.
Do not use or store the printer in a place exposed to heat of fire, mois-
ture, serious pollution and direct sunlight.
Do not place the printer on a place exposed to vibration or impact.
No dew condensation is allowed to the printer. In case of such con-
densation, do not turn on the power until it has completely gone
away.
Connect the DC adapter to an appropriate grounding outlet.
Disconnect the DC adapter when the printer is not used for a long
time.
Don’t spill water or other materials on the printer. If this happens, turn
off the power immediately by means of the ON/OFF button.

TH210 Thermal Printer User Manual 7
Do not allow the printer to start printing when there is no recording
paper installed, otherwise the print head and platen roller will be
damaged.
To ensure print quality and normal lifetime, use recommended or
good quality paper.
Shut down the printer when connecting or disconnecting interface
connectors to avoid damages to the control board.
Set the print darkness to a lower grade as long as the print quality is
acceptable. This will help to keep the print head durable.
The printer should only be repaired by a technician, who is certified by
Wincor Nixdorf.
Operate the printer only with power supplies and cables approved by
Wincor Nixdorf.
Keep this manual safe and at hand for your ready reference.

8 TH210 Thermal Printer User Manual
Overview

TH210 Thermal Printer User Manual 9
Printer controls
Paper Feed button
During normal use, the paper feed button advances the paper. It is also
used to access the configuration menu.
If the energy-savings feature is enabled and the printer has entered the
energy-savings mode, pressing the paper feed button will revive the print-
er.
LED
The green LED indicates basic information about the printer status. A
steady green light means the printer is on and operating normally. A flash-
ing LED means the printer needs operator assistance. Refer to the section
” Troubleshooting” for more information.
Beep
A single beep means the printer has successfully completed its startup rou-
tine. It should beep after being powered up or reset.
If the printer beeps twice, it may be experiencing a problem. Refer to the
section ” Troubleshooting” for more information.
Connector Cover
The connector cover provides protection and strain relief for the printer
connectors and cables. This cover should remain on the printer and utilized
as described in chapter “Cable routing”.

10 TH210 Thermal Printer User Manual
Setting up the printer
Unpack the parts and check whether the delivery matches the details of
the delivery note.

TH210 Thermal Printer User Manual 11
Load or change the paper roll
Caution: You must use approved paper rolls with this printer. Use of
unapproved paper may void the warranty.
If you are installing the printer using the wall mount kit, you may find it
easier to load the paper after installation.
1. Open the top cover by pushing up evenly on each of the cover until it un-
snaps (1).
2. Loading: Remove the test printout (2). Retain the test printout with the
configuration listing until the printer is successfully installed
Changing: Remove the used paper roll.

12 TH210 Thermal Printer User Manual
3. Tear a clean edge on the new paper roll, making sure the tape has been
completely removed.
4. Place the paper roll into the paper compartment so it unrolls from the bot-
tom (3). Leave a few inches of paper sticking out of the printer.
5. While holding the paper in place, close the top cover (4). To test that the
paper is loaded correctly, advance the paper with the paper feed button.
Note: If the paper jams, make sure the roll is inserted correctly. Check the
illustration above for proper orientation.
6. Tear the excess paper off against the blade in the cover (5).
Adjusting Paper Low Setting
The amount of paper left on the roll when the “paper low” indication is
given by the printer should be approximately 5-20 feet. If too much paper
is left, there is an adjustable setting in the configuration menu that can be
modified. To enter the configuration menu, see the chapter “Configuring
the printer”. Enter the “Hardware Options” section and vary the “paper
low extension” setting. The setting chosen will decrease the amount of
footage at paper low.
Note: This setting can be adjusted with the provided software utility.
Changing the paper path width
The TH210 can be adjusted to print on paper rolls with widths of 58 or 60
mm. To perform this adjustment, please refer to the Service Manual. A
trained service technician must perform this adjustment.

TH210 Thermal Printer User Manual 13
Mounting the printer on a vertical surface (using optional
kit)
1. Select a location that allows adequate support for the printer and is within
easy cable length of the host.
2. Follow the instructions provided with wall-mount kit to attach the bracket
to the vertical surface and the printer to the bracket.
Caution: Attach the power and communication cables to the printer prior
to attaching the printer to the bracket.
Note: The “paper low” option will not function when the printer is vertical-
ly mounted.

14 TH210 Thermal Printer User Manual
Connect the cables
Cable connections are made at the back of the printer.
Caution: Connect the cables to the printer before applying power. The
host computer should always be turned off before connecting communica-
tion cables.
Cash drawer cables
The cash drawer cable connects the printer to one or two cash drawers
(For pin-out, see Service Manual).
To install the cash drawer cable:
1. Open the connector cover.
2. Plug the cable into the cash drawer connector located at the right side
of the illustration.
3. Route the cable up and through the strain relief clip above the connect-
or and through the opening in the connector cover when shut.
Note: If installing two cash drawers, you will need to obtain a Y-cable as
shown in the illustration below.

TH210 Thermal Printer User Manual 15
Communication cables
According to your printer configuration, the printer has different commu-
nication connection options. Select and attach either 25-pin RS-232C or
standard USB cable to the printer and host computer.
For printers with both 25-pin RS-232C and USB, only a single communica-
tion connection is to be made during operations.
RS-232C cable (25-pin)
The communication cable connects the printer to the host computer using
the 25-pin RS-232C. Installation is identical for all connectors.
To install the communication cable:
1. Make sure the host computer is off.

16 TH210 Thermal Printer User Manual
2. Open the connector cover at the rear of the printer.
3. Attach the communication cable to the communication connector, shown
in the center in the illustration above. Tighten the screws to secure the
cable and ensure a stable connection.
4. Connect the cable to the host computer.
USB cable
Unlike the other connections, the USB cable may be attached and detached while
the system is operating.
To install the USB cable:
1. Open the connector cover at the rear of the printer.
2. Attach the USB cable to the USB connector, shown at the left above (A).
Don’t plug the USB cable into the cash drawer connector (B) by mistake!
Doing so may damage the printer. The USB symbol should face up when
inserted into the port. Make sure the connection is snug.
3. Route the cable through the strain relief on the connector cover (see sec-
tion on “Cable routing“).
4. Connect the cable to the USB port in the host computer. Again, make sure
the USB symbol on the connector is face up when you plug it into the port.
Note: If the printer is configured to use CommClass USB, you must install
the CommClass USB driver on the host computer. The driver is available
for download from the website:
http://www.wincor-
nixdorf.com/internet/site_EN/EN/Support/Downloads/
POSLotterySystems/poslotterysystems_node.html

TH210 Thermal Printer User Manual 17
Power supply cable
To avoid damaging the printer, connect the power supply last.
Using this device without a grounded outlet is a safety hazard and
voids the printer Warranty, Safety, FCC and CE Mark designation.
1. Plug the power cable into the power supply connector shown in the illus-
tration above.
2. Close the connector cover until it snaps, making sure that all the cables are
aligned with the slots in the connector cover. Check that the strain relief
on the connector cover is aligned with the power supply cable (see section
“Cable routing”).
3. Plug the power cord into the power supply.
4. Plug the power supply into a grounded outlet. When it is properly pow-
ered, the green LED on the top of the printer will light up.