Wincor Nixdorf TH320 User manual

TH320
Thermal Printer
Users Guide
Edition May 2010

Copyright © Wincor Nixdorf International GmbH, 2010
The reproduction, transmission or use of this document or its contents is not permit-
ted without express authority.
Offenders will be liable for damages. All rights, including rights created by patent
grant or registration of a utility model or design, are reserved.
Delivery subject to availability; technical modifications possible.
Microsoft and Windows NT are registered Trademarks of Microsoft Corporation in the
U.S.A. and/or other countries
BEETLE® is a registered trademark of the Wincor Nixdorf International GmbH, Germany

Contents
Manufacturer’s Declaration and Approval ........................1
General Authorization .................................................................................1
FCC-Class A Declaration............................................................................1
User Information .........................................................................................1
Safety Information.......................................................................................2
Instructions for Maintenance .......................................................................3
Warranty .....................................................................................................3
Recycling ....................................................................................................3
Voluntary Control Council for Interference (VCCI)
Radio Frequency Interference Statement ...................................................4
About This Guide.................................................................5
What is in this guide....................................................................................5
About the Printer .................................................................6
User Controls..............................................................................................8
Audible Beeps .......................................................................................9
Available printer configurations ...................................................................9
Printer configuration identification .........................................................9
Communication interfaces.....................................................................9
Printer Specifications ................................................................................10
Setting up the Printer ........................................................12
Getting Started..........................................................................................12
Choose a location .....................................................................................12
Unpack the printer .............................................................................13
Keep the packaging.............................................................................13
Check the packing list .........................................................................14
Removal of internal restraint items ......................................................14
Installing new receipt paper ......................................................................15
Installing or replacing the ribbon cassette.................................................16
Replacing a used ribbon cassette .............................................................16
Installing a new ribbon cassette ................................................................17
Connect the cables ...................................................................................18
Cash drawer cables.............................................................................18
Communication cables ........................................................................19
If installing the USB communication cable ..........................................20
If installing the Powered USB cable ....................................................20
Power supply cable...................................................................................21
Cable routing.......................................................................................22

Testing the printer .....................................................................................22
Test Procedure....................................................................................23
Test Printout................................................................................24
Printer configurations ................................................................................25
Configuring the printer ..............................................................................26
Communication interface.....................................................................28
Diagnostic modes .....................................................................................30
Enable or disable data scope mode ....................................................30
Enable or disable receipt test mode ....................................................31
Enable or disable slip test mode..........................................................31
Enable or disable MICR test mode......................................................32
Setting the printer emulations and software options............................33
Slip Options.........................................................................................33
Setting Up the Printer................................................................................34
Using the Printer................................................................36
Printing on forms or checks ......................................................................36
Front insertion method ........................................................................36
Dropin method.....................................................................................37
Proper insertion of multi-partforms ......................................................37
Verifying and validating checks (optional) .................................................39
Tips for Avoiding Problems .......................................................................41
Prevent over heating of the printhead .................................................41
Avoid Harsh Environments..................................................................42
Troubleshooting ................................................................43
Status Indicators .......................................................................................43
Typical Remedy Procedure .................................................................43
Printer beeps.......................................................................................44
Printer will not print..............................................................................44
On-line, paper status, error light flashes..............................................45
Slip-inlight does not operate................................................................46
Check print quality poor.......................................................................46
Receipt print quality poor.....................................................................47
Slip station and MICR problems ..........................................................48
The knife does not operate..................................................................49
Other conditions........................................................................................50

Manufacturer’s Declaration and Approval
General Authorization
The device complies with the requirements of the di-
rective 2004/108/EC with regard to ‘Electromagnetic
compatibility" and 2006/95/EC “Low Voltage Directive”.
Therefore, you will find the CE mark on the device or
packaging.
FCC-Class A Declaration
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.
Modifications not authorized by the manufacturer may void users authority
to operate this device.
This class A digital apparatus complies with Canadian ICES-003. Cet
appareil numerique de la classe A est conforme à la norme NMB-003 du
Canada.
Additionally, the TH320 has received the cUL and UL
approval.
User Information
Wincor Nixdorf International GmbH does not accept responsibility for radio
and TV interference and faults that are caused by unauthorized changes
1
FEDERAL COMMUNICATIONS COMMISSION (FCC)

that have been made to the devices. Furthermore, cables or other devices
that have not been approved by Wincor Nixdorf may not be connected to
the device. The user is responsible for any faults and interference that are
caused as a result.
Repair work on the devices should only be carried out by authorized and
specially trained personnel. Improper repairs will lead to the loss of any
guarantee and liability claims.
Extension boards with electrostatically endangered components can be
identified with this label.
Safety Information
This device conforms to the corresponding safety regulations for information
technology devices, including electronic office machines for use in the office
environment. Connect only WN approved power supplies.
nIf the device is moved from a cold environment to a warmer room where it
is to be operated, condensation could occur. The device must be
completely dry before being put into operation. Therefore an
acclimatization time of at least two hours should be accounted for.
nLay all cables and supply lines so that nobody can tread on them or trip
over them.
nData cables should neither be connected nor removed during electrical
storms.
nProtect the device from vibrations, dust, moisture and heat, and only
transport the device in its original packaging (to protect it against impact
and blows).
nTake care to ensure that no foreign objects (e.g. paper clips) or
liquids can get into the inside of the device, as this could cause
electrical shocks or short circuits.
nIn case of emergencies (e.g. damaged housing, liquid or foreign objects
getting into the device), the device should be switched off immediately.
nGenerally you should connect IT-devices only to power supply systems
with separately guided protective earth conductor (PE), known as TN-S
networks. Do not use PEN conductors! Please also observe the
recommendations of the norm DIN VDE 0100, part 540, Appendix C2, as
well as EN50174-2, §5.4.3.
SAFETY INFORMATION
2

Instructions for Maintenance
Clean your TH320 regularly with an appropriate surface cleaning product.
Make sure that the device is switched off, connector cables are unplugged
and that no moisture is allowed to get into the inside of the device.
Please observe the maintenance and cleaning instructions for each of the
TH320 components. These instructions can be found in their respective
chapters.
Warranty
Wincor Nixdorf guarantees generally a warranty engagement for 12 months
beginning with the date of delivery. This warranty engagement covers all
those damages which occur despite a normal use of the product.
Damages because of
nimproper or insufficient maintenance,
nimproper use of the product or unauthorized modifications of the product,
ninadequate location or surroundings
will not be covered by the warranty.
For further information of the stipulation look at your contract.
All parts of the product which are subject to wear and tear are not included
in the warranty engagement.
Please order spare parts at the Wincor Nixdorf customer service.
Recycling
Environmental protection does not begin when the
time has come to dispose of the TH320; it begins with
the manufacturer. This product was designed accor-
ding to our internal norm “Environmental conscious
product design and development”.
The TH320 is manufactured without the use of CFCs und CCHS and is
produced mainly from reusable components and materials. The processed
plastics can, for the most part, be recycled. Even the precious metals can
be recovered, thus saving energy und costly raw materials.
3
INSTRUCTIONS FOR MAINTENANCE

Please do not stick labels onto plastic case parts. This would help us to
re-use components and material. You can protect our environment by only
switching on your equipment when it is actually needed. If possible, even
avoid the stand-by-mode as this wastes energy, too. Also switch your
equipment off when you take a longer break or finish your work.
Currently at present, there are still some parts that are not reusable.
Wincor Nixdorf guarantees the environmentally safe disposal of these parts
in a Recycling Center, which is certified pursuant to ISO 9001.
So don’t simply throw your TH320 on the scrap heap when it has served its
time, but take advantage of the environmentally smart up-to-date recycling
methods!
Please contact your competent branch for information on how to return and
re-use devices and disposible materials.
Voluntary Control Council for Interference (VCCI)
Radio Frequency Interference Statement
This is a Class B product based on the standard of the Voluntary Control
Council for Interference by Information Technology Equipment (VCCI). If
this equipment is used in a domestic environment, radio disturbance may
arise. When such trouble occurs, the user may be required to take
corrective actions.
RECYCLING
4

About This Guide
What is in this guide
The four chapters that follow are organized according to what you want to
learn about the printer, learn about the set up, operation, and routine testing
and servicing of the printer.
nChapter About the Printer
What the printer does
How it communicates
Operator controls
Standard features
General Specifications
nChapter Setting up the Printer
Preparing for installation
What comes with the printer
Packaging
Connecting the printer to the system
Configuring the printer for your needs
Testing the printer
nChapter Operating the Printer
Printing on forms or checks
Verifying and validating checks
Clearing paper jams
Tips for preventing problems
nChapter Troubleshooting and Service
Error signals visual and audible
Finding and solving printer problems
Technical support
Notes in the manual are marked by this symbol.
This symbol is used for warnings.
ABOUT THE PRINTER
5

About the Printer
The TH320 is a low-cost, high-efficiency, point-of-sale (POS) printer that
boasts the smallest footprint of any hybrid printer. It features fast
monochrome or two-color receipt printing plus a drop in validation print
station. The TH320 provides maximum flexibility, performance, and
reliability.
It consists of two specialized printers in one compact package: a two-color
thermal printer on top that prints receipts, and an impact slip printer to print
on forms and checks that you insert. Built-in MICR check reading or
validation is an optional feature of the TH320 printer.
WHAT IS IN THIS GUIDE
6
Receipt
Front Cover
Slip of Check
Receipt Cover
On-line, Paper
Status, Error light
(green)
Paper Feed Button
Slip in Light (green)

The TH320 fits easily in spaces where no other hybrid printer can and
connects to most host computers via the 25-pin RS-232 interface or USB or
PoweredUSB interface.
The printer’s standard command set allows it to work with software written
for Wincor Nixdorf or other compliant printers. A variety of sensors enables
the printer to communicate its status to the host computer. The printer also
has an electronic journal feature.
The easy-to-use thermal printer requires no ribbon or ink cartridge. Load
new paper by simply opening the receipt cover and dropping in a new roll.
The impact printer provides the power and flexibility to print on checks or
multi-part forms up to four plies, in a wide variety of sizes and orientations.
This section describes the printer’s features and options in more detail.
7
WHAT IS IN THIS GUIDE

User Controls
The printer has the following controls:
The Paper Feed button (1) advances the receipt paper and is used in
navigating configuration menus.
The On-line, Paper Status, Error light (2) shows the printer status by
shining or flashing.
The slip-in light (3) indicates that a form is inserted properly.
The reset button (4) clears the printer’s memory and resets the printer.
USER CONTROLS
8
Front Cover
Slip of Check
Receipt Cover
Reset Button
On-line, Paper
Status, Error light
(green)
Paper Feed Button
Slip in Light (green)
Receipt

Audible Beeps
After power is applied or after reset, the printer normally emits a single
beep. This indicates that the printer has successfully completed its
startup and self-test routine.
If, after startup or reset, the beeping continues in a single, double, or triple
pattern, an internal failure has occurred. Please call your service
representative.
Available printer configurations
There are several configurations of the printer, depending on the
combination of desired options.
Printer configuration identification
See the sample below to determine the printer configuration. The printer
configuration identification (model ID) is located on the model label attached
to the back of the printer. This information is also shown on the installation
quality report card. The model ID description is shown below.
Communication interfaces
nRS-232C serial interface (25-pin)
nUniversal Serial Bus (USB)
nPowered USB
9
AVAILABLE PRINTER CONFIGURATIONS

Printer Specifications
Printer Output
Receipt Station Slip Station
Print Method Direct Thermal, 203 DPI 9-Pin Impact
Character Cell Size 13 X 24, 10 X 24 7 X 7, 12 X 7, 5 X 9
CPI 15.6 & 20.3 13.9 & 16.8
Print Columns 44 & 56 42 & 51
Print Line Width 72 mm (2.8 in.) 76.8 mm (3.02 in.)
Printing Speed Monochrome 80 LPS
(250 mm/sec)*
Color 29.6 LPS (100 mm/sec)
4.8 LPS
Character Sets Page 437, 737, 850, 852, 858 (with Eurosymbol), 860, 862, 863, 865, 866,
and 1252 (Expanded character sets available)
Bar Codes UPC-A, UPC-E, Code 39, Code 93, Code 128, JAN8 and JAN13 (EAN),
Interleaved 2 of 5, Codabar, PDF 417 (receipt station only) GS1 DataBar
Auto Cutter Partial Cut, leaves 5mm uncut on left edge
MICR Reader (option)
Character sets/fonts E-13B and CMC-7, auto discriminate (Integrated in slip station)
Check Read Rate 99% minimum
Parsing Formats E-13B only. Programmable to any format
Physical
Dimensions
(W x D x H)
165.10 mm x 289.56 mm x 167.64 mm (6.5 in. x 11.4 in. x 6.6 in.)
Weight ca. 3.6 kg (approximately 8 pounds)
Power Requirements 24 VDC, 3 Amps
Software and Firmware Capability
Emulations Available Application Compatible Escape Commands (ACEC) A756
Data Buffer 8K
PRINTER SPECIFICATIONS
10
* as of serial number K06440000, former values:180 mm/sec (59 LPS)

User Memory 2 to 12 MB: (optional)
shared for graphics, logos, user defined characters, user data storage, and
electronic jounal
Communication Board Architecture supports:
25-pin RS232, USB, Powered USB
Printer Drivers OLE POS for Windows XP and XP embedded, Java POS, USB
Thermal Paper Requirements
Paper Type Direct Thermal, POS Grade(s), special requirements for color printing
Paper Roll
(W x Dia.)
80 mm x 83 mm (3.15 in. x 3.27 in.)
Impact Slip Forms Requirements
Size 69.85 mm x 127.00 mm (2.75 in. x 5.00 in.) minimum front & side
Maximum Length 279.4 mm (11.00 in.)
Number of Plies 1 - 4 ply multipart
Miscellaneous
Certifications EMC emissions: EN55022:1998 Class B ITE emission requirements (EU);
FCC 47 CFR Part 15, Class B emissions requirements (USA), VCCI Class
B ITE emissions requirements (Japan); AS/NZS 3548:2002/CISPR22
Class B ITE emission requirements (Australia); EMC Immunity:
EN55024:1998/A1:2001
Information technology equipment (EU)
Reliability Thermal Print Mechanism; 200 KM paper (59M lines) monochrome,
100 KM twocolor (53 M lines),
Auto Knife Cutter; 1.5M cuts
Impact Print Mechanism; 15 M lines
Impact Printhead; 200M characters,
MICR reader; 200,000 Reads
Paper Thickness 0.014 in. maximum (0.35 mm)
11
PRINTER SPECIFICATIONS

Setting up the Printer
Getting Started
Before setting up the printer, be sure you read and understand each of the
sections in this chapter. The sections are presented in the sequence that
they should be performed.
Choose a location
The TH320 printer being only 16,5 cm (6.5 inches) wide requires very little
counter space and may be set on or near the host computer. With the
RS-232C interface, you can place the printer up to 15 m (50 feet) (with the
USB interface up to 5 m (15 feet), PoweredUSB 3.8 m (12.5 feet) from the
BEETLE/host computer and power supply.
Do not place the printer in any dusty environment or anywhere that spillage
of drinks or other liquids can occur.
GETTING STARTED
12
28,96 cm (11,4 in.)
16,5 cm (6,5 in.)
16,76 cm (6,6 in.)

Place the printer on a level surface, and make sure there is enough room to
open the receipt cover to change the paper and to open the front cover to
change the impact printer’s ribbon cassette.
Devices such as CRT monitors or large metal surfaces can affect the
printer’s magnetic field and cause intermittent check reading errors. Be sure
to locate the printer away from such sources of interference.
Be sure to leave adequate space at the rear of the printer for connecting
and accessing the cables.
If the printer has a built in Magnetic Ink Character Recognition (MICR)
check reader, you may need to make additional adjustments to the printer’s
location.
Unpack the printer
Keep the packaging
The packing materials protect the printer and help prevent damage. Be sure
to save all the packaging materials -including the cardboard supports in the
slip path.
13
UNPACK THE PRINTER

Remove and save the cardboard supports from the slip path after you have
placed the printer in its user position.
Check the packing list
Before installation, check that all the items on this list are included (printers
shipped in bulk may not include all these items):
nPrinter (enclosed in a plastic bag with corrugated pack)
nTest printout protecting the printhead (inside receipt bucket)
nCardboard support for cantilever (on slip table)
nPower supply with cable connecting to printer and power supply cord
connecting to power outlet (only if ordered with the printer)
nRibbon cassette
nSetup Guide
Removal of internal restraint items
Internal packing restraints within the printer provide protection against
severe physical shock that occurs during shipment.
1. Remove these items only after placing the printer in its user position
2. Save all restraints and packaging materials for future use.
Having these packing materials on hand simplifies preparation of the printer
for shipping or for long-term storage.
UNPACK THE PRINTER
14

Installing new receipt paper
If the online paper status error light blinks, Change the paper as soon
as convenient to avoid running out of paper part way through a
transaction.
If the On-line, Paper Status, Error light blinks fast, the paper is out. Change
the paper immediately or data may be lost. The printer can accept and store
only a limited amount of data without paper. Memory overload can occur in
the buffer, leading to a total loss of data.
If you are changing the type of paper (monochrome vs. two-color version or
manufacturer type) send the “Set paper type” (1D 81 m n) command
(description found in the "Programming Guide"). Refer to the “Set paper
type” selection in the configuration menu. See the section on
"Configuring the printer".
nOpen the receipt cover and remove the used roll and core (if present).
nTear off the end of the new roll so that the edge is loose.
nPlace the roll into the paper bucket with the paper unrolling from the
bottom of the roll, and with a few inches of paper extending over the
cabinet front.
Paper must unroll from the bottom of the roll to insure that the image
prints.
15
INSTALLING NEW RECEIPT PAPER

nClose the receipt cover while holding the paper over the front of the
cabinet.
nRemove the excess paper by tearing it against the tear-off blade.
nPress the paper feed button to advance the paper if necessary.
Installing or replacing the ribbon cassette
Change the impact printer’s ribbon cassette if it is printing lightly or
produces marks, lines or other inconsistent printing on the slip.
Use of other than an approved ribbon cassette can void all warranties and
cause damage from jamming and other ribbon problems.
Replacing a used ribbon cassette
Open the front cover (1) by grasping the cover on each side near the top
and swing toward you.
Pinch in tabs (2) of the old ribbon cassette and pull straight upward to
remove it.
Continue to “Installing a new ribbon cassette” step 2.
INSTALLING OR REPLACING THE RIBBON CASSETTE
16