
Winkhaus AV2 / E Manual 11
General
information
Fabrication
Procedures
Installation
Procedures
Operating
Instructions
Routine
Maintenance
Troubleshooting
Guides
Sash
Routing Details
Frame
Routing Details
1
2
3
4
5
6
7
Symptom Fault Remedial action rqd
The motor is slow to retract the hooks The correct size wire has not been
used,
Refer to Operating manual for cable
specification, Page 21
Excessive cable run distances
Keep incorrectly adjusted
Refer to Operating manual for max
cable run lengths, Page 21. Adjust
Keeps (see installation guide)
The motor tries but fails to retract the
hooks
The lock is dead locked (if fitted)
Keep incorrectly adjusted
Using the key in the cylinder, retract the
dead bolt, and try again. Adjust Keeps
(see installation guide)
The lock does not operate electrically The motor connecting cable is not
connected correctly to the motor unit
Remove lock and ensure that the
connector is connected correctly, and
that the pins are not bent (see drg)
The system is not wired correctly Refer to Operating manual for correct
wiring diagrams, pages 21-25
Frame not installed true to Sash Adjust installation (see installation guide).
Check against wiring diag and/or with a
simple test circuit
Incorrect sash to frame power transfer
on hinge side
Check for damage and ensure pins
connecting to frame part if applicable
The correct size wire has not been
used
Refer to Operating manual for cable
specification, Page 21
The power supply is incorrect/faulty 12 V DC stabilized, min 1 amp
The switch has not been wired
“potential free”
Wire switching device “voltage free”
Short circuit of wiring Carry out continuity test of all cores and
cable runs. Check for glazing damage
where applicable
Please note:
We strongly recommend that the lock be tested OUT of the door set, (mechanically, and electronically if applicable).
This should be done in conjunction with the End users Operation Guide, and will easily identify whether the lock, fabrication of
the door set or installation is at fault, This will ensure that the quickest remedial action is taken.
5. Trouble Shooting Guides
5.2 AV2 E Locking System (Electromechanical)