Winsol So! User manual

Winsol.eu
Patio pergola
Window decoration
Railings
Sun protection
Shutters
Gates
Doors
Windows
Sun protection
Winsol |
User manual
Warranty conditions
SO!Pergolas|
2022 |

Rev. 16:24 18/03/2023 Page 2/27Winsol | Zonwering
Winsol | Registered offices:
Winsol nv
Roeselaarsestraat 542
8870 Izegem
Belgium
T [phone]
F [phone]
[email protected]
www.winsol.eu
Winsol | Zonwering:
Helios nv
Nijverheidslaan 3
9880 Aalter
Belgium
T [phone]
F [phone]
[email protected]
www.winsol.eu
Product documentation:
• Product brochures are available at www.winsol.eu
• Data sheets, CAD drawings, order forms, manuals, and general warranty information can be
downloaded from the library section of our website.
• Colour samples and prices are available upon request from Winsol N.V. or authorised dealers.
• Technical structural assistance and references are available upon request.
© Winsol nv
Subject to technical modifications

1. PRODUCT DOCUMENTATION 4
1.1. Delivery, installation & transfer documents 4
2. GENERAL CASAMBI INFORMATION 5
2.1. Instruction videos: 5
2.2. Communication platform 5
2.3. Network access 5
2.4. Forget network 6
3. CASAMBI SO! NETWORK 7
3.1. Network homepage 7
3.2. Title bar 7
3.3. Feature modules 7
3.3.1. Layout: 7
3.3.2. Interaction | General: 8
3.3.3. Interaction | Activate/Deactivate module: 8
3.3.4. Interaction | Motor module 8
3.3.5. Interaction | Sensor module 9
3.3.6. Interaction | Lighting modules 10
3.3.7. Interaction | Screen modules 11
3.3.8. Interaction | On/Off modules 11
3.3.9. Interaction | Group 11
3.4. Menu bar 12
3.4.1. Fittings & Gallery 12
3.4.2. Scenes 12
3.4.3. More 12
3.5. www.casambi.com 13
4. AUDIO 14
4.1. Media player 14
4.2. Connecting device 14
5. MAINTENANCE 15
5.1. Specifications 15
5.1.1. Safet y 15
5.1.2. Structure 15
5.1.3. Hinge and pivots 15
5.1.4. Screen cloth 15
5.2. Damage: 15
5.3. Repairs or expansions: 15
5.4. Troubleshooting 16
5.5. Repairs: 19
5.6. Recycling: 19
6. WARRANTY CONDITIONS 21
6.1. Duration of the warranty 21
6.2. Start of the warranty period 21
6.3. Warranty conditions 21
6.4. Subject of the warranty and the functions of the pergola 21
6.5. Contents and scope of the warranty 22
6.6. Warranty limitations 22
6.7. End of the warranty period 22
6.8. Data protection 22
7. EC CONFORMITY DECLARATION 23
8. MAINTENANCE LOG 24
Index

Pergola SO! | User manual
1 . Product documentation
Revision:
16:24 18/03/2023
1.1. Delivery, installation & transfer documents
Installation instructions:
Only installers certified by Winsol may carry out the installation after studying this enclosed document.
User manual:
Before commissioning this product, the installer and end user must study this manual and any annexes.
The user manual describes, among other things:
• Product properties & options
• Safe use
• Maintenance instructions
• Warranty provisions
If a document is accidentally missing at the time of delivery, you can request it from your dealer.
Casambi network date:
This document contains:
• The name of your Casambi network
• The user password
• The administrator password (only to be used by authorised installers)
Delivery:
• The installer & end user must complete the “Delivery” attachment together after the installation.
• Maintenance or repairs carried out by the installer must be registered in the log.
• The end user must keep all documentation and hand it over to the new owner in case of a sale.
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2 . General Casambi information
2.1. Instruction videos:
2.2. Communication platform
SO!
Casambi Network
Screen 2
Etc...
Spots
Direct light
Indirect light
SensorsStarligt
Louvre motor
Cloud stored synchronisation of
Network settings
TM
Casambi ready devices
without network designation
TM
TM
Casambi
network 2 Casambi
network 3
Casambi:
Casambi is a wireless communication platform between users and different independent devices
within closed local networks.
Casambi networks:
Users can create Casambi Networks using the App. Independent Casambi-ready devices (light fixtures,
sensors, ...) within Bluetooth range can be assigned to a network. These devices will make up an
interconnective Bluetooth web. As this network expands, so does the Bluetooth coverage. A user only
needs to be within Bluetooth range of one device to be able to control any device within the network.
The components of the network communicate with each other using commands. Networks can be
secured using user and administrator passwords.
2.3. Network access
Steps:
1. Download the Casambi App from the Apple App Store or Google Play Store.
2. Connect the pergola to the 230V power supply, if this has not yet been done.
3. In order to use Casambi, both Wi-Fi and Bluetooth must be activated on your smartphone/tablet.
4. Open the app on your smartphone/tablet.
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5. Select “My Networks” on the App homepage.
6. A list of Casambi networks will appear.
– Networks within Bluetooth range of your smartphone/tablet are shown in black.
– Networks that can be accessed that are not within Bluetooth range of your smartphone/tablet
are light grey.
7. Select the network “SO!”.
8. Enter the guest password (6 digits).This is only necessary if you log in for the first time, or if you have
chosen to “forget” the network when you last logged in.
Note:The “administrator password” (12 digits) is exclusively for your Casambi-certified awning expert!
Without thorough knowledge of the SO! network, you can deactivate security settings and completely
disable the controls!.
2.4. Forget network
Steps:
This procedure removes the access to the network from your smartphone/tablet.
1. Select “More” in the bottom menu bar.
2. Go to “change network”.
3. Select your network from the list of known networks.
4. Based on your device:
– iOS: Swipe left on your network.
– Android: Select & hold.
5. Select “Forget”. If you have accidentally logged in using the Administrator password, you will also
be shown the “Delete” option. Never use this option, it dissolves the network and any functionality of
your pergola!)
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3 . Casambi SO! network
3.1. Network homepage
When you select a network (and are logged in),the homepage of this network will open.This homepage
is divided into 3 sections:
1. A “Title bar” on the top.
2. A main section with “features modules” (circles).
3. A “menus bar” (at the top or bottom, based on your smartphone/tablet).
3.2. Title bar
• The network name is in the middle.
• Two action buttons with dynamic page-specific options are shown at both sides.
3.3. Feature modules
3.3.1. Layout:
Each feature module (circles) controls a feature of the Pergola SO! These can be fundamental or
optional features:
• Fundamental:
– Activate/Deactivate module
– Motor module (version Cosy / Chique / Star)
– Sensor module (version Cosy / Chique / Star)
• Optional (These are not all intercompatible):
– Direct LED strip module: Dimmable white 2700K
– Direct LED strip module: Dimmable & Adjustable white 2700K/6500K
– Indirect LED strip module: Dimmable & Adjustable white 2700K/6500K
– Indirect LED strip module: Dimmable RGB
– Starlight module
– Spotlight module
– Screen module (multiple options)
– ON/OFF module (multiple options, e.g. heating units, etc.)
If you want, you can assign modules to a group (e.g. all screens). These will be presented as one
module on the homepage.
• Exception:
– Audio: Controlling outside the Casambi app (see below).
– Projector: Independent, only connections provided (see below).
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3.3.2. Interaction | General:
Feature modules respond to the following actions, based on their functionality.
• Hold 0.1 sec.: Activate/deactivate the module.
• Hold 1 sec.: Open “Control menu” with all functionalities.
• Swipe left/right: Rapidly change dim setting without opening the control menu.
• Swipe up/down: Rapidly change colour setting without opening the control menu.
• Hold 2x 0.1 sec.: Only possible for authorised users with administrator password.
3.3.3. Interaction | Activate/Deactivate module:
Icon:
Function:
Activate/Deactivate button for all Casambi-controlled functions (except for louvres, sensors & screens).
The modules return to their last setting when re-activated. Please note that audio, sockets & HMDI
connections are not controlled by Casambi.
3.3.4. Interaction | Motor module
Icon:
Cosy: Chique: Star:
Control menu:
This menu becomes more extensive based on the chosen product options:
Cosy: Chique: Star:
• Cosy
– Louvre Position slider: This allows you to change the positions of the louvres.
• Chique
– Automatic switch: This activates the shade/sun slider and deactivates the other option.
– Louvre Position slider: This allows you to change the positions of the louvres.
– Shade/Sun slider: Allows you to change the amount of light.
• Star
– Intelligent switch: This activates the cold/warm slider and deactivates the other option.
– Automatic switch: This activates the shade/sun slider and deactivates the other option.
– Louvre Position slider: This allows you to change the positions of the louvres.
– Shade/Sun slider: Allows you to change the amount of light.
– Cool/Warm slider: Allows you to change the temperature.
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3.3.5. Interaction | Sensor module
Icon:
Control menu:
Cosy: Chique: Star:
With the exception of the temperature sensor, the other sensors (present based on your chosen product
options) can be deactivated independently. Deactivating sensors can lead to safety risks and both
personal and material damage.The actions of the sensors in each situation are set out in the diagrams
below.
Louvres:
Rain sensor Temperature sensor Wind sensor
< 100km/u
≥ 100km/u
Dry
< 3°C
Louvres min 10°
Louvres min 30°
≥ 3°C no action Louvres min 30°
Rain/Snow
< 3°C
90° fix
90° fix
≥ 3°C 0° Louvres min 30°
Screens:
Wind sensor
< 35km/h
≥ 35km/h
No action
Roll up screen
Intelligent:
Motion sensor Light sensors
Temperature sensor
Lower than desired* Higher than desired*
Present
Sun Auto. 33%, 66%, or 100%
(heating)
Automatic 0% sun
(ventilation)
No sun Closed louvres
(retain heat)
90°
(maximum amount of
light)
Absent
Sun Auto. 33%, 66%, or 100%
(heating)
Automatic 0% sun
(ventilation)
No sun
90°
(maximum amount of
light)
90°
(maximum amount of
light)
*Cold/Warm slider
– cold = 17±3°C
– warm = 27±3°C
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Examples of Intelligent system:
1. Winter, 6°, adjacent module, sunny day, south-facing, no persons below the pergola
– Louvres follow the sun, 100% light let in
– Warmth of the sun is let in to heat up the house.
2. Spring, 23°, adjacent module, sunny day, south-facing, no persons below the pergola
– Louvres closed
– Shadow created on the house to avoid heating it up too much
Spring, 23°, adjacent module, sunny day, south-facing, persons below the pergola
– Louvres follow the sun, 0% light let in
– Shade on persons, but ventilation to let heat get away
3. Summer, detached module, sunny day
1. Morning 18°
– Louvres follow the sun, 100% light let in = Cosy sun warmth
2. Morning 22°
– Louvres follow the sun, 50% light let in = Avoids overly high temperatures below the pergola
3. Afternoon 28°
– Louvres follow the sun, 0% light let in = Keeping heat out
4. Evening 21°
– Louvres follow the sun, 50% light let in = Heat can be let back in
4. Autumn, 11°, adjacent module, cloudy day, persons below the pergola
– Louvres closed
– trapping heat below the pergola (heating may be on, for example)
Autumn, 11°, adjacent module, cloudy day (no sun), no persons below the pergola
– Louvres at 90°, light (≠ sun rays) fully let into the house.
3.3.6. Interaction | Lighting modules
Icon:
Rapid change:
Swipe on the dimmable and adjustable modules, horizontal or vertical, to change this setting without
opening the control menu.
Control menu:
The menu will be expanded based on the chosen product options.
Dimmable Dimmable & adjustable RGB
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3.3.7. Interaction | Screen modules
Icon:
Control menu:
Use
• Use the screen module to successively lower/stop/raise the screen.
• The screen motor has a built-in thermal security option. This option temporarily turns off the motor
when it overheats due to repeated use.
• The end positions of the screen will be configured by your expert during the installation.
• The screen has obstacle detection.
3.3.8. Interaction | On/Off modules
Icon:
Control menu:
These can control heating units, for example.
3.3.9. Interaction | Group
Icon:
Create group:
1. Select “Group” in the title bar.
2. Select the modules you want to add
3. Select “Done”
Controls:
You can control the complete group using the group feature module on the homepage. Or you can
open it to control the individual feature modules.
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3.4. Menu bar
3.4.1. Fittings & Gallery
Change the layout of the feature modules; Fittings is the classic layout,while Gallery is a visual interface
with a picture.
3.4.2. Scenes
You can automatically select pre-programmed scenes here.For example, RGB LEDs that change colour
per period.These can be programmed by your awnings expert trained in Casambi.
3.5. www.casambi.com
Extensive information (general manual,FAQ,...) about the Casambi-platform can be found at Casambi.
com
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4 . Audio
4.1. Media player
You can stream audio using any media player app on your smartphone/tablet using Bluetooth. This
takes place next to the Casambi app,but is not a part of it. Based on the selected product,you will have
2 or 4 audio speakers.
SO!
Casambi Network
Screen 1
Etc...
Spots
Direct light
Indirect light
HeaterStarligt
Louvre motor
4.2. Connecting device
Steps:
1. If not yet turned on, activate the Bluetooth connection on your smartphone/tablet.
2. If your device is still connected to another Bluetooth device, you must first select the “Unpair” option.
3. Open the Bluetooth settings and “pair” to (connect with) Winsol audio.
4. Open a media player on your smartphone/tablet.
5. Select your playlist or music files.
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5 . Maintenance
5.1. Specifications
5.1.1. Safety
• Always disconnect the power of the pergola when carrying out maintenance or repairs (window
cleaning switch or switch cabinet) to ensure the controls are not accidentally activated by third
parties.
• Regularly check the product for visible damage. If repairs are needed, the product can no longer
be used.
• Clean the pergola at least 2 times per year to maintain the quality of the finish (in urban and slightly
urbanised areas).The product must be cleaned at least 3 times per year in industrial environments.
Double this frequency at sea,near swimming pools containing chlorine,or in a strongly contaminated
area!
5.1.2. Structure
• Use lukewarm water and non-aggressive cleaning agents to clean the varnished or anodised
aluminium components. Do not use an abrasive sponge or pressure cleaner.
• Do not leave any dirt on the varnish as this may affect it.
5.1.3. Hinge and pivots
• After cleaning, apply a dry lubricant (silicone or Teflon spray) to ensure moving parts work silently
(available at our service centres).
• Avoid oils and greases as they attract dirt.
5.1.4. Screen fabric
Normal fabric properties:
• Despite the best possible production and confection technology, awning fabric suffers from a
number of issues that occur to a greater or lesser extent. However, these issues do not affect the
quality and soundness of the cloth and the awning. These imperfections are not errors due to the
production process missed by quality assurance, but rather a technical property of the product itself.
Corresponding complaints will not be accepted, no products can be refused, and no discounts will
be granted.These are the following properties in particular:
– Stretching due to its own weight: The cloth sections have already been stretched during the
weaving process. However, the fabrics may still stretch out a bit, even in relation to each other.This
results in waves, and possible sagging around the seams.
– Folds/chalk markings: Caused when confectioning and folding the cloths. Pigment shifts may
occur in the fold,especially in lighter colours.When held against the light, these will be darker and
look like dirty stripes.
– Fabric sections:The larger the awning,the more fabric sections will be used.Minor colour deviations
and pattern shifts may occur between sections. Fabric sections can also react to each other.
– Discoloured glued edge:The glued edge of glued fabrics can experience discolouration.
– Ripples: Can occur in the middle of a fabric section and is mainly visible when held against the
light.This can occur due to tension differences in the fabric.
– Waves: Caused by overlapping different spool thicknesses on the fabric spool near edges and
seams.This creates fabric tension, causing waves (for example, in a waffle or herringbone pattern).
– Winsol observes the fabric assessment and fabric standards prescribed by Verozo.
Screen fabrics
The fabric surface has an anti-adhesive layer, which ensures that atmospheric residues cannot stick to it.
• Remove the dust from the cloth with a semi-soft brush and then clean it using lukewarm water. Use
non-aggressive detergents dissolved in water for any spots, and rinse afterwards.Never clean it in the
full sun, this causes discolouration! Always allow the cloth to dry fully before retracting it.The colour of
the screen fabrics may, depending on the chosen colour and designs, change slightly or even lose
colour in the sunlight. Retracting screen fabrics can cause waffle, herringbone, and wave patterns,
as well as folds.
• You can remove minor spots using a colourless eraser.
5.2. Damages:
Any damage must be repaired by the dealer or a certified service company. Until this has been done,
the screen may not be used.
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5.3. Storm preparedness
The SO! is optionally equipped with a wind sensor wich will make sure that the louvres and screens will
go in “storm modus” in case of increased wind. However despite this safety feature you have to prepare
your pergola manually in case of extreme wheather forecasts. The system can’t react during power
failures or if certain sensor settings have been manually changed.
• The louvred roof
Open the louvres a little bit so the wind can flow through, but they don’t exceed the frame.
• The screens
Make sure that all screens are completely raised.
• Ambiente
In case of a motorized Ambiente or a manual Ambiente with wind protection: op the louvres a little bit
to let the wind pass.
In case of a manual Ambiente without wind protection: the louvres will open themselve in case of
extreme winds.
• Glass or wood panels
Slide the panels together to one side and tie them up to a pole.
• Curtains
It is recommended to remove the curtains before a storm. If this is not possible, tie them up to a pole.
5.4. Repairs or expansions:
• Only components indicated by the manufacturer may be used.
• Repairs that have not been carried out by a dealer are not safe and cannot guarantee that the
system works properly.
• When using different components,the installer and the end user will always lose their right to warranty
during the warranty period.
• A screen is not a supporting element and may not serve as the foundation for other structures.
• Minor adjustments, repairs, or modifications can be made to the awning.Ask your dealer about the
options:
– For example, replacing fabrics.
– Or installing automatic controls, radio controls.
5.5. Troubleshooting
0 General
0.1 Turn off the power of the pergola, and turn it back on
0.2 Reboot the tablet/smartphone
0.3 Try to test it using a second tablet/smartphone
0.4 Start Casambi and try to connect to the network
0.5 Nearby devices with orange, red, or purple text = pairing failed See video: configure network
0.6 My networks with a lock symbol = not yet logged in = log in to network
0.7 My networks with a grey symbol = network out of range
1 No connection to the network
1.1 Power supply OK? YES Power supplied
YES
1.2 Bluetooth on?
YES
Turn on Bluetooth
YES
1.3 Restart App or turn airplane mode on
and off OK?
YES
NO
1.4 Desired network found?
YES
Log in or request new password
NO
1.5 Nearby devices found?
YES
See video: Create new network
NO
1.6 Stand very close to the receivers OK? YES Check the antennae connection
NO
1.7 Check the transformers. 12/24V output? YES Replace the transformers
YES
Replace the Casambi module
2 Lighting does not work/respond
2.1 Connected to the network?
YES
Refer to 1
YES
2.2 Line below round logo?
YES
Replace the lighting
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NO
YES
2.2.1 Lighting turned on?
YES
See video: controlling lighting
NO
2.2.2 Connect the lighting to 12/24V.
OK?
YES Replace the Casambi receiver
NO
2.2.3 Replace the lighting
2.3 Check the transformer. 12/24V output?
YES
Replace the transformers
YES
2.4 Replace the Casambi module OK?
YES
NO Go back to 2.2
3 Audio does not work
3.1 Power supply OK?
YES
Power supplied
YES
3.2 Bluetooth on? YES Turn on Bluetooth
YES
3.3 Restart App or turn airplane mode on
and off OK?
YES
NO
3.4 ‘Winsol’ visible in list with Bluetooth de-
vices?
YES Device is not compatible
NO Somebody is already connected.
3.5 Turn the power off and on. Audio signal? YES Device is not compatible
NO
3.6 Check speakers connection OK?
YES
Arrange the connection
YES
3.7 Check the antennae connection OK? YES Arrange the connection
YES
3.8 Check the transformer 24V output?
YES
Replace the transformers
YES Replace the audio module and/or the
speakers
4 Louvres do not work
4.1 Connected to the network? YES Refer to 1
YES
4.2 Line below round logo?
Yes
YES
4.2.1 Turn off all sensors Louvres react? YES Check settings + hardware sensors
Yes
4.2.2
- Connect brown and blue wires of
motor to 24V
- Swap brown and blue around
Engine reacts?
YES Replace the motor
YES
4.2.3 Test module with new motor OK? YES Replace the motor
YES
Replace the louvres module
4.3 Check the transformer 24V output? YES Replace the transformers
YES
4.4 Replace the Casambi module OK?
YES
NO Go back to 4.2
5 Sensors do not work
5.1 Connected to the network?
YES
Refer to 1
YES
5.2 Four dots below the round logo?
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NO
YES
5.2.1 Sensors turned on?
YES
See video: controlling sensors
YES
5.2.2
- Twist the wind sensor strongly
- Clean the rain sensor
- Set PIR to max. sensitivity
- Clean the solar sensor
--> Values visible in App?
YES
NO Replace the sensor
5.3 Check the transformer 24V output?
YES
Replace the transformers
YES
5.4 Replace the Casambi module OK?
YES
NO
Go back to 5.2
6 Automatic/Intelligent module does not
work
6.1 Manual controls work?
NO
See 4
YES
6.2 Louvres module = automatic Or
Intelligent module? YES Must be updated to different module
YES
6.3 Automatic/Intelligent turned on?
YES
See video: controlling louvres
YES
6.4 Orientation + GPS position OK?
YES
See video: Configuring louvres
YES
6.5 Sensors turned on?
YES
See video: controlling sensors
YES
6.6 Sensor values displayed and correct? YES Refer to 5
YES
Replace the louvres module
7 Structure
Problem
Possible cause
Solution
Creaking noise in the structure Various materials expand differ-
ently when exposed to heat.
None, expansion is unavoid-
able
Consult your installer in case of other errors.
8 Screens
Problem Possible cause Solution
Engine controls are not working
Sensors detect overly low temperatures
Sensors detect too much wind
No power
Check fuse cabinet
Thermal security active
Let the motor cool down for 30
mins
Mechanical blockage
Remove the blockage
Defect motor Have the defect component re-
placed
Shortcircuiting
Check fuse cabinet
Engine does not stop in the
right position End switches adjusted
Consult the remote manual or
contact the installer.
Cloth does not move down Bottom slat retracted into the
cabinet too tightly.
Carefully pull the bottom slat
down by hand.
Consult your installer in case of other errors.
8 Glass/wooden panels
Problem Possible cause Solution
Panels move by themselves The ground conductor is not
level
Raise the ground conductor
until it is level
Condensation on the glass
Condensation is created by
humidity getting into contact
with cold surfaces
Condensation cannot be
avoided The amount can be
limited by ventilation or heating
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Mold formation on the wood
Thermowood is not susceptible
for fungal growth from inside
out. It is possible that air-borne
molds adhere to the surface of
the wood.
This can be removed with a
solution of 50% bleach and
50% water. Rinse afterwards but
be carefull to not damage the
screenfabric. After drying apply
a protective hydroblock layer.
Color difference on the wood
All woods are subject to dis-
colouration due to the sun. If
something stands in front of
the wooden panels, this can
lead to a color difference after
a while.
Make sure that all the panels
receive the same amount of
light. The colourisation will be
less if the wood panels are on
the inside of the pergola.
Consult your installer in case of other errors
5.6. Repairs:
Repairs may only be carried out by your certified dealer
5.7. Recycling:
This pergola may only be disassembled by an experienced professional
• Disconnect from power supply
• Carry out the disassembly in the reverse order of the assembly
• Make sure that components do not fall down uncontrolled during the disassembly
• Observe the local environmental conditions
• Metal components can be recycled without a loss of properties
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6. Warranty conditions
In addition to the statutory warranty rights of the buyer towards the purchaser, and without limiting these
rights,Winsol N.V. provides the following warranty to the buyer for the SO! patio pergola:
6.1. Duration of the warranty
The warranty period of a SO! pergola which has been installed correctly,used normally, and maintained
as prescribed, lasts:
1. 5 years for the structure of the SO! patio pergola and the components manufactured by Winsol.
2. 5 years on the varnish of the detachment, corrosion, flaking, blistering, dechalking, discolouration,
and loss of shine in accordance with the Qualicoat standards if the SO! pergola is not located in a
sea climate, industrial zone,or very aggressive environment. In such aggressive climate,the warranty
will last for 2 years if the special warranty conditions are strictly and demonstrably complied with.
3. If the warranty period on components delivered by an external supplier deviate from the 5-year
warranty period specified by Winsol, the warranty period of the external supplier will apply:
• 5 years on the motor moving the louvres.
• 5 years on the motor moving the screens.
• 5 years on the motor moving the Ambiente wall.
• 2 years on the mechanical parts of moving panels with wood or glass.
• 5 years on the side wall Ambiente.
• 5 years on the screen fabrics, except for the video projection fabrics. Video projection fabrics are
have a warranty period of 2 years.
• 2 years on the LED lighting, the electric heating, the audio equipment, the automatic drives, and
their controls.
• No warranty applies to the wood itself.The wood shall be checked at installation according to the
guidelines in section 6.6. Deviations must be reported within 48 hours after installation.
6.2. Start of the warranty period
The warranty period takes effect on:
1. The warranty period for the professional seller and/or installer starts on the date of the pergola listed
on the sales invoice.
2. This warranty period starts for the end user at the time of the final installation and commissioning of
the pergola.
3. The warranty period will not be extended by warranty work and replacement deliveries in the context
of the warranty.
6.3. Warranty conditions
The following conditions must be met in order to make use of the warranty:
1. The device must be purchased from an authorised SO! pergola dealer or a Winsol store.
2. The installation of the SO! pergola must have been carried out by an installer certified by Winsol.
3. The payment to Winsol must have taken place in full.
4. The original warranty document or purchase invoice must be demonstrated to Winsol upon its
request.
6.4. Subject of the warranty and the functions of the pergola
The SO! pergola is an aluminium patio pergola with adjustable aluminium louvres as its top structure.
It is controlled using an electric motor connected to a smartphone or tablet with iOS or Android
operating system, and can be linked to solar, wind, motion, rain, and temperature sensors.
The sides of the SO! pergola can be closed using the built-in SolFix screens.These screens are controlled
using an electric motor connected to a smartphone or tablet with iOS or Android,and can be equipped
with automatic drive units with wind and/or solar sensors. Sliding walls with glass or wooden panels are
also possible.The glass sliding walls are even available in combination with built-in screens.
The sides of the SO! pergola can also be closed with different ambience walls:
• sliding walls with 10 mm thick safety glass or wooden panels in an aluminium frame, possibly
equipped with a screen cloth along the outside.
• Perspective: a motorised glass wall, vertically extendible
• Ambiente: a louvres wall in RAL-colour by choice or with wood-look foil.
• Curtains.
The SO! pergola can be installed both detached and against a façade. It can also be installed in a
modified roof recess.
Multiple SO! pergola modules can be placed next to or linked to each other to create shade for longer
or wider surfaces.
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Pergola SO! | User manual
However, the SO! pergola is still a patio pergola and not suitable as permanent living space.This patio
pergola is also unsuitable as a storage area for possibly valuable furniture and objects.
6.5. Contents and scope of the warranty
1. Winsol values the quality of its SO! patio pergola and strives to repair any defects caused by
manufacturing errors during and outside of the warranty period within a reasonable period.
2. In case of installation by Winsol employees: during the warranty period, the warranty covers the free
repair or replacement of components if the discovered issue is accepted as a manufacturing error
by the Winsol complaints service.
3. In case of sale and installation by third parties: during the warranty period, the warranty covers the
free shipment of components to be repaired or replaced if the discovered issue is accepted as a
manufacturing error by the Winsol complaints service. The warranty does not cover the assembly,
relocation costs, or any hourly wages.
4. Repairs during the warranty period do not include any additional right to compensation towards
Winsol to cover direct or indirect damage, losses, or loss of profits.
5. Replaced components or engines must be delivered to the Winsol quality department at its request
for further investigation and will become the property of Winsol by operation of law.
6. Repairs during the warranty period do not extend the original warranty period of the SO! pergola or
the repaired or replaced component.
7. The warranty does not cover the smartphone or tablet used to control the SO! pergola, or any
components or consumables for these devices.
6.6. Warranty limitations
Not covered by the warranty are damage, shortcomings, or errors due to:
1. Incorrect installation or operation, for example caused by a failure to observe applicable safety
regulations or instructions in the user manual, installation manual, and assembly manual.
2. Abnormal use or obvious misuse, such as incorrect operations, unsafe use, use during freezing
weather, non-prescribed modifications, or forced stress on the patio pergola, or the components of
the SO! pergola.
3. The failure to observe the maintenance requirements, prescribed periodic cleaning work, and the
failure to carry out replacements or repairs based on product improvement actions.
4. Repairs and modifications carried out by service organisations or installers not trained or certified
for this work by Winsol, as well as the use of non-original Winsol components and accessories not
provided by Winsol.
5. Transport, wrong storage, or damage caused by mechanical impacts or falls.
6. Installation in an aggressive climate with high salt levels (<10km from the sea), or in an industrial
region with emissions of corrosive products.
7. Power and voltage fluctuations more than 5% outside of the tolerance range indicated by Winsol.
8. Glass breakage caused by uneven shade
9. Use of insufficient or insufficiently strong wall or surface mounts.
10. Folds in the screen fabrics grey discolouration of the wooden sliding panels.
11. Damaged or distorted louvres caused by snow accumulation on the top structure, even if a rain and
temperature sensor for snow detection has been installed.
12. Damaged screen fabrics or fabrics with broken zippers, even if a wind sensor has been installed.
13. Discolouration, spots, and odour nuisance on the screen fabrics due to bird faeces or wet screen
fabrics that have been retracted for too long (> 24hr).
14. Normal wear and tear or old age
15. Slight variations in the sawing dimensions of profiles may occur. Variations of less than ±1mm fall
within the accepted tolerance.
16. Due to technical reasons of our suppliers, a slight variation in the straightness of the louvres may
occur. However, this may not exceed 2.2mm for louvres with a length ≤ 4000mm and 2.6mm for
louvres with a length 4000< L ≤ 50000mm. (EN12020-2)
17. Due to production limits of our suppliers, a slight twist may occur on the louvres.This twist (T) may
not exceed 3,5mm for louvres with a length ≤4000mm and 4,0mm for louvres with a length 4000 < L
≤ 5000mm. (EN12020-2)
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