wisewell MODEL 1 User manual

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After moving it into place, please allow your Wisewell to stand for
before connecting it to power to avoid loss of
function to the compressor.
Model : 

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For more information about our credentials, visit the support page on our website.
Note: We reserve the right to make technological, functional, and surface modifications to
improve the function and performance of our product. The product pictures, wording, and
display in this manual are for reference only, and are subject to change.









Setting Up Your Wisewell
Changing The Water
Filter Replacement
Manually Draining Your Wisewell
Cleaning Your Wisewell
Touch Control Panel and LED Lights
Using Your Wisewell

4 5
POWER SUPPLY PRECAUTIONS
 Make sure the power supply is greater than 10A, otherwise overheating or fire may occur.
 Do not use multiple electrical appliances in the same outlet.
 Your Wisewell must be connected to a power outlet with a ground wire.
 Never touch the power plug with wet hands. Always clean any dust or water stains from
the power plug to reduce the risk of electric shock and fire. Please ensure that the plug is fully
plugged into the outlet to avoid risk of electric leakage.
 The power supply voltage must be consistent with the information on the product
packaging. A voltage stabilizer is recommended for areas with unstable voltage.
 In addition to causing safety hazards, improper connection can cause the warranty clause
to become invalid.
 To prevent fire, electric shock, or personal injury, do not immerse the power cord or outlet
in water.
POWER CABLE
Please use the original power cord to avoid safety hazards.
 If your Wisewell malfunctions, unplug it, remove the water tank, and contact customer
service.
. To avoid electric shock, do not bend or crush the power cord underneath heavy objects, and
avoid placing the cord where it can become a tripping hazard. If your Wisewell is not in use for
an extended period of time, unplug the power cord and store it in a safe place.
SAFE ENVIRONMENT
 Do not expose your Wisewell to temperatures below 32°F/0°C to prevent the pipe from leaking.
. The ambient temperature requirement is from 39°F/4°C to 100°F/38°C.
. Keep your Wisewell away from direct sunlight. Do not use it in places with low temperatures
or flammable substances. To avoid damage to your Wisewell and water leaking, do not
disassemble your Wisewell.


DURING OPERATION
 To prevent accidental burns, children and individuals with mobility impairments should not
operate the Wisewell.
 When using the hot water feature, use caution when removing the cup to avoid burns.
To keep your Wisewell in good condition, be sure to use the accessories and
consumables provided by Wisewell.
While hot water is being dispensed, do not touch the water spout.
AFTER USE
 If your Wisewell will not be in use for an extended period of time, empty the water from
the internal tank and unplug your Wisewell from the power supply. (Please refer to the
Maintenance section of this guide for more information on how to empty the tank). Filter and
drain three tanks of water before use.
. Do not carry or move the Wisewell by the extraction part. Use the side handles to move your
Wisewell.
OTHER NOTES
Your Wisewell must be placed on a flat surface. Please drain the water from the internal tank
before moving it. Do not tilt by more than 45 degrees when moving or operating the Wisewell.
 Do not use with water that is microbiologically unsafe or of unknown quality without
adequate disinfection before or aer using the system.
The use and installation of this system must comply with state and local laws and
regulations.


Water source: Tap water

6 7




Product Name: Wisewell - Model 1
Main body Manual
Filters
Cleaning filters
(reusable)
Water tank
Pre-filter
Power cord
Filter lights
Child lock
Select temperatureSelect temperature
Dispense
WiFi
UV lamp
Warning sign








Touch control panel
LED lights
 Adjustable water tray
Filter reset
Cleaning button
Filters
Drainage hole
Power cord
Change water*
*The ‘Change Water’ button lights up whenever a filtration cycle has been completed and
indicates that the external tank needs to be emptied and refilled.

8 9




Ensure all local, state, and federal laws and codes including health and safety guidelines are
met when installing your Wisewell. Your first setup will take approximately 45 minutes.
POWER ON
Insert the power cord into a single electrical socket.
Connecting your Wisewell to the app is necessary if you want to access all
your Wisewell’s functionality. If you do not connect to the app, the Wisewell
Team will be unable to send you filters in a timely manner, and there may be
delays if you require troubleshooting assistance.
1. Make sure your phone or tablet is connected to your 2.4G WiFi network (as opposed to the
5G network) in your WiFi settings.
2. Open the app and give it permission to use WiFi and location settings.
3. Enter your WiFi name and password in the app (make sure that it is the same one that you are
already connected to on your mobile device). Be sure that there are no typos.
4. Put your Wisewell into Connection Mode by pressing and holding the le arrow and central
button on your Wisewell’s touch panel until the WiFi icon blinks (it should take about 3
seconds).
5. Follow the in-app instructions.
6. If your first connection attempt didn’t work, wait until the WiFi icon stops blinking on touch
control panel of your Wisewell, close the app, reopen it, and try again.
7. If you are still unable to connect via WiFi, turn on Bluetooth on your phone or tablet and
attempt to connect via Bluetooth.
If you see continued water leaking from your Wisewell during the setup
process, remove the water tank, disconnect your Wisewell immediately, and
contact customer support.

Remove the water tank from your Wisewell and
fill with tap water until the water level is between
the MAX and MIN markings. (You can also take
this opportunity to remove the foam packaging
from between your filters).

Place the water tank back onto your Wisewell and
allow water to filter through until the light pulses
or aer 15 minutes, whichever comes first (there
will still be residual water in the tank).
If the locking tabs on the tank are not
positioned on your Wisewell properly, readjust
and lock it in place.


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

On the touch control panel, select from the following temperatures using the ‘right’ and
‘le’ arrows.
1. Hot water (Red LED)
When the ‘Hot Water’ selection is highlighted, the child lock is ON by default.
Press and hold the ‘Dispense’ button for 3 seconds to unlock it.
Hot water can now be dispensed by pressing the ‘Dispense’ button.
The child lock will automatically be reactivated aer 10 seconds.
2. Room temperature water (White LED)
Ready to dispense when the white LED is on.
Cold water (Blue LED)
Ready to dispense when the blue LED is on.
Fill up the tank and place it on your Wisewell. Wait about 15 minutes for the internal
reservoir to fill up with water before attempting to dispense.

ATTENTION: Always dispose of the residual water
The reverse osmosis (RO) system works by flushing used water back into the tank. When the
front LEDs start to pulse or the ‘Change Water’ icon appears on the touch control panel, it
means it is time to dispose of the residual water (usually around 1L) and refill the water tank.
Before refilling your water tank with fresh tap water, be sure to empty the tank of all residual
water. DO NOT add water to the residual water in the tank. This will result in a sub-optimal
purification process.
FUN FACT: Because the residual water sits in the tank, your Wisewell is able to reuse part of the
residual water for purification purposes, making this system extremely eicient: on average,
for every 4L of fresh water produced, only 1L has to be discarded. (Other RO systems oen
produce MORE residual water than drinkable water).
Place your receptacle below the water spout. When you tap the ‘Dispense’ button, your
Wisewell will dispense one serving of water. To stop the flow of water at any time, tap
‘Dispense’ again.Note that the
top portion of the tray can be removed for easy cleaning.

Repeat steps 2 and 3 two more times. If the new
filters’ flavor persists, keep draining your Wisewell
from the back until optimal taste is reached (see
page 17).

Remove the water tank and position it under the
spout at the back of the wisewell. Remove the
drain cover and rubber plug from the drainage
holeand dispose of the water in the tank.
Two

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
When the ‘UV’ icon appears on the touch control panel, it means that the UV lamp is
activated to kill living organisms (like viruses, bacteria, and parasites). The UV lamp is
activated for 5 minutes every 60 minutes.

Your Wisewell will automatically inform you when a filter needs to be replaced by
displaying the corresponding filter number on the touch control panel. Please refer to
the Maintenance section in this manual to understand how to change the filters on your
Wisewell.
Replacement filters will be shipped to you automatically with your subscription using
the Wisewell app.

When the ‘Warning’ icon is on, please review the Troubleshooting section in this
manual.

The ‘WiFi’ icon is lit when your Wisewell is connected to your WiFi network. Put your
Wisewell into Connection Mode by pressing and holding the le arrow and ‘Dispense’
button on your Wisewell touch control panel for 3 seconds until the WiFi icon blinks.

When the ‘Lock’ icon is red on the touch control panel, it means that the child lock is
ON for the hot water. To unlock it, press and hold the ‘Dispense’ button for 3 seconds:
Hot water can now be dispensed by pressing the ‘Dispense’ button. The child lock will
automatically be reactivated aer 10 seconds.

jj

LED Array ON/OFF: The LED array is ON by default when the power is on. To turn o the LED
panel array, press and hold the le and right arrows for 3 seconds.
When the Wisewell’s LED display starts pulsing, it means that the ‘Change Water’ icon has lit
up. Dispose of the residual water and refill the water tank.
When the Wisewell’s LED display starts blinking, it means that it is due for a cleaning. This
should happen approximately every six months, if not sooner. Refer to page 18 for instructions
on how to activate the cleaning cycle.

Drain function: Simultaneously press and hold the ‘Dispense’ button and the right arrow. All
of the water will drain from the spout. Be sure to have the tank (or other receptacle) positioned
under the spout.
Hot water ON/OFF: The hot water is ON by default when the power is on. Press and hold the
le arrow for 3 seconds to turn the hot water o/on.
NOTE: If Wisewell is used at an elevation above 4921 feet/1500 meters, the hot water function
should be turned o to avoid any damage.
Cold Water ON/OFF: The cold water is ON by default when the power is on. Press and hold the
right arrow for 3 seconds to turn the cold water o/on.
To change the amount of water that your Wisewell dispenses with each button tap, head to
the app. On the home screen, tap the “cup size” icon to adjust the cup size slider.
NOTE: If you are unable to dispense cold/hot water aer completing these instructions, you
may have accidentally turned o the cold/hot water. If this occurs, simply press and hold the
right arrow button for three seconds to turn the cooler back on, and le button to turn the
heater back on.


When the ‘Change Water’ icon appears on
the touch control panel (or when the front
LEDs start to pulse), it means it is time
to dispose of the residual water (usually
around 1L) and refill the water tank.

14 15


If your Wisewell has been idle for more than 3 days, empty the water
tank before using it again.
When the front LEDs start to pulse or the ‘Change Water’ icon appears on the touch control
panel, it means it is time to dispose of the residual water (usually around 1L) and refill the
water tank.
Before refilling your water tank with fresh tap water, be sure to empty the tank of all residual
water.
Remove the water tank
Fill with tap water
Empty the water tank
Put the water tank back

Make sure the Wisewell
is unplugged, then remove
the water tank
Remove the filter in the
direction shown
Aix the new filter in the
direction shown

Your Wisewell will automatically inform you when a filter needs to be replaced by displaying
the corresponding filter number on the touch control panel.
Your Wisewell comes with a six month supply of filters already installed. Before
your supply of filters runs out, you will be invited to join the filter replacement
program, which uses your Wisewell app data to send you the filters that your
Wisewell needs so you don’t need to keep track.

16 17

Reset reminder
is lit up
Press and hold the
filter reset button for 5 sec
Press and hold the
filter reset button
for 3 sec
Press and hold the filter reset
button key for 5 sec
Select the filter number by
pressing the reset button
till the desired number is
blinking
Reset reminder
turns o

This resets the filter usage period 


This resets the filter usage period 
DO NOT reset the filter indicator for filters that haven’t been replaced.
This will lead to inaccurate app data
NOTE:
To reset a specific filter and exit reset mode, leave Wisewell untouched for 15 sec.
If the RO filter 3 is replaced, a cleaning must be performed - See pages 18 - 19
>
>
>
>

Remove the water tank from your
Wisewell and position it under the
drain. Remove the drain cover and
rubber plug from the drainage hole
Pour out all the water, and put the tank
back on your Wisewell
Ensure the tank is locked onto your
Wisewell. Return the rubber plug and
drain cover to the drainage hole
Empty your Wisewell’s water into the
tank
When you need to move your Wisewell, or if it has not been in use for a long time, the inner
water tank should be manually drained from the back (repeat 3 to 4 times)

18 19


The function of the pre-filter in the water tank is
to isolate large particles in the water; it should be
cleaned every 4~6 months. To clean the pre-filter,
remove it from the water tank, wash it under the
faucet with a scrubbing brush, rinse it, and put it
back in the water tank.

When the front LED display of your Wisewell shows
three lights flashing, it means that your Wisewell
needs to be cleaned. The purpose of cleaning is to
remove any residue and descale the water tank and
pipeline. The cleaning filters that come with your
Wisewell are reusable. Do not dispose of them.

Drain the water from the Wisewell and unplug it. Remove all three filters and replace them
with the special cleaning filters. (Cleaning filter ‘2’ should be for RO. The ‘1’ or ‘3’ filters can be
used for either carbon or mineral filters, as indicated on the cleaning filter labels. The plastic
caps should be removed from the cleaning filters before installing).
Make sure the Wisewell is
unplugged, then remove the
water tank
Remove the filter in the
direction shown
Screw in the cleaning filter
in the direction shown


Plug the Wisewell back in. Press the ‘Cleaning’ button at the back of your Wisewell and hold for
5 seconds to start the cleaning procedure. When the cleaning procedure begins, the LED lights
will begin to turn clockwise.

Mix two tablespoons of white vinegar with 2 liters of clean water (purified water is
recommended) to the empty water tank. Put the water tank back on Your Wisewell. The
‘Change Water’ icon will turn o, but the LED will continue to spin to show that the cleaning is
in process. The full cleaning process takes approximately 60 minutes.

Once the ‘Change Water’ icon turns on, remove the tank. Pour out any residual water, refill
the tank with tap water, and place it on your Wisewell. The cleaning process will continue for 2
minutes.

When the front LEDs stop spinning and the ‘Change Water’ icon appears, this indicates that
the cleaning process is complete. Unplug the Wisewell and reinstall the original filters.
Refill the tank with water and fix it back onto your Wisewell. Plug it back in. Filter and
drain one tank before drinking the water.
Make sure the Wisewell is
unplugged, then remove the
water tank as shown
Remove the cleaning filters Install the original filters

20 21

When an error code appears, try the automatic recovery function:
unplug the power cord, wait for 10 seconds, then plug the power cord
back in. If the error code persists, please contact customer service for
troubleshooting ([e-mail]).
E1
E2
E3
E4
E6
E7
E8
  
Pressure pump defective
Single float defective
Temperature sensor defective
3 way valve defective
Output pump defective
Booster pump works continuously over 2 hours, or
the filter is blocked
Double float defective
Contact customer service
Other: Please contact our customer service
No water is dispensed
Not enough water is
dispensed
Cold water is not
dispensed
Hot water is not
dispensed
Cold water is not cold
enough
Water leaks
The filter cartridge is blocked Change filter
Contact customer service
Connect the unit to power supply
Disconnect from power. Unscrew
the drain nut at the back of your
Wisewell to let out the air
Change filter
Wait until the purification process
is complete
Wait until the purification process is
complete
Problem with pressure
regulation or pumping
Not connected to power
Air is stuck in the cold water
pipe
There is not enough water in
the fresh water tank
The filter cartridge is blocked
There is not enough water in
the fresh water tank
Refrigerant not available
Problems with the thermostat
or compressor
There is no water in the cold
water supply
Ice formation in the cold
water tank
Heating component failure
The cooling process is taking
too long
The pipes are faulty
Contact customer service
Contact customer service
Fill the external tank to ensure
there is enough water to supply
the cold water tank
Turn o the cooling function or
unplug the Wisewell. Wait 30
minutes before turning back on
Contact customer service
Contact customer service
Remove the tank, disconnect
your Wisewell, and contact
customer service
  

22 23


Rated Flow Rate
Rated Power (only during instant heating)
Product Size
Product Weight
Water tanks’ capacity
External Water Tank
Internal Fresh Water Tank
Internal Cold Water Tank
Input Water Temperature Range
Cold Water Cooling Speed
180ml/min
1
2
3
4
Carbon Filter
RO Reverse Osmosis
Filter
Mineral Filter
UV Lamp
Reduces chlorine, particles such as sediments, volatile
organic compounds (VOC), and unpleasant tastes and
odors.
RO membrane filtration accuracy can reach 0.0001
microns. It uses pressure to filter and flush out
contaminants such as metal ions & aqueous salts
including sodium, chloride, copper, chromium, and lead.
Superior safety doesn’t have to mean inferior taste.
Most reverse osmosis systems leave your water stripped
of all minerals, but Wisewell introduces trace amounts
with its mineral filter, enhancing flavor and texture.
Ultraviolet light can kill living organisms like viruses
(including coronaviruses), bacteria, and parasites.
220V
50/60Hz
2050W
100W
Rated Voltage
2050W Cooling Power
39 -100°F (4 - 38°C)
Rated Frequency
14.4in (365mm) x 18.4in (469mm) x 45.7in (1160mm)
1.8L/h Heating Power
62.3lbs (28.3kg)
5L
3L
1.5L

Name
Filtration type
Pure water flow rate
Reduces
Purified water pH
value
Maximum operating temperature
Dimensions
Operating water temperature
Weight
Working operating pressure
Change frequency
Note: Do not use water that is microbiologically unsafe or of unknown quality without
adequate disinfection before or aer using the system.
Maximum operating pressure
Activated carbon rod + PP (polypropylene)
5 Micron filter system
≥ 0.8 gallons / min (3L / min)
Sediment, rust, asbestos, sand, mud, humic substances,
chlorine, chemicals, and other harmful organic
compounds. Additionally, improves water taste
6-10
113°F (45°C)
Diameter: 2.68in (68mm), Length: 10.87in (276mm)
39 - 100°F (4 - 38°C)
0.79lbs (0.36kg)
15 - 80 psig (1- 5.5 bar)
6 months
125 psig (8.6 bar)
Operating limits

24 25

Name
Filtration type
Desalination rate
Pure water flow rate
Reduces
Maximum operating temperature
Dimensions
Operating water temperature
Weight
Change frequency
Maximum operating pressure
Reverse osmosis filter - USA DOW FILMTEC 75GPD
membrane
0.0001 Micron filter system
≥ 96%
75GPD
Heavy metals, uranium, hormones, chemicals, bacteria,
viruses, pesticides, and medicines
113°F (45°C)
Diameter: 2.68in (68mm), Length: 10.87in (276mm)
39 - 100°F (4 - 38°C)
0.90lbs (0.41kg)
18 months
125 psig (8.6 bar)
Operating limits
Note: The RO filter contains a replaceable component critical to the eiciency of the system.
Replacement of the RO component, which is critical for the eective reduction of TDS, should
be with Wisewell filters, as defined by the manufacturer, to ensure the same eiciency and
contaminant reduction performance. This component is tested periodically to verify that the
system is performing properly.
Wisewell has a recovery rating of 70 %.
Recovery rating means the percentage of the influent water to the membrane portion of the
system that is available to the user as RO treated water when the system is operated without a
storage tank or when the storage tank is bypassed.

Name
Filtration type
Pure water flow rate
Reduces
Adds
Dimensions
Change frequency
Weight
Mineral filter + Activated carbon rod
5 Micron filter system
0.74 gallons / min (2.8L / min)
Sediment, rust, asbestos, sand, mud, humic substances,
chlorine, chemicals, and other harmful organic
compounds. Additionally, improves water taste
Healthy minerals back into the water for taste and
texture
Diameter: 2.68in (68mm), Length: 10.87in (276mm)
6 months
1.1lbs (0.5kg)
Operating limits
Maximum operating temperature
Operating water temperature
Working operating pressure
Maximum operating pressure
113°F (45°C)
39 - 100°F (4 - 38°C)
15 - 80 psig (1- 5.5 bar)
125 psig (8.6 bar)

26 27

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of
20cm between the radiator and your body.
Supplier’s Declaration of Conformity:
Trade Name: Wisewell
Model No.: Model 1
Company Name: Wisewellwater Inc.
Address: Oice 8010, 77 Sands St., Brooklyn, NY 11201
Contact information: [email protected]

28
Wisewell
Dubai International Financial Centre (DIFC)
Burj Daman Oice Tower
Level 1, 102