Worldline Ingenico AXIUM DX8000 User manual

AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
User Guide
DX8000
Unlocking the full potential
of Android for the new world
of payments and commerce

Page 2
AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Table of contents
Table of contents.......................................................................................................2
Introduction................................................................................................................6
Contents of box .........................................................................................................6
Overview of AXIUM DX8000.....................................................................................7
Keyboard details and functionality.............................................................................8
Switching ON / OFF terminal.....................................................................................8
Screensaver Mode ................................................................................................9
Terminal Setup ..........................................................................................................9
Location of the AXIUM DX8000 ............................................................................9
Operating Condition...............................................................................................9
Battery Charging Conditions .................................................................................9
Storage Conditions................................................................................................9
Terminal Connections..........................................................................................10
USB Type-C ........................................................................................................10
Opening the back cover.......................................................................................10
SAMs & SIMs ......................................................................................................11
Battery .....................................................................................................................12
Main Characteristics............................................................................................12
Installing the battery ............................................................................................12
Charging the battery............................................................................................13
Replacing the battery...........................................................................................14
R40 Paper Roll ....................................................................................................15
Installing a Paper Roll..........................................................................................16
Terminal Base Overview .........................................................................................16
Display/Icons ...........................................................................................................18
Terminal Header..................................................................................................18
Terminal Footer ...................................................................................................18
Terminal Operation Icons........................................................................................18

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Supervisor Functions...............................................................................................19
Supervisor Code..................................................................................................19
Terminal Installation ................................................................................................20
Wi-Fi (Automatic Scan)........................................................................................20
Card Reading ..........................................................................................................23
Chip Card ............................................................................................................23
Contactless Card.................................................................................................23
Magnetic Stripe Card...........................................................................................23
Transaction Selection..............................................................................................24
Customer Present Transaction Processing.............................................................25
Sale –Contactless...............................................................................................25
Contactless High Value Payment (HVP) –Wallet Payments..............................26
Sale –Inserted Card............................................................................................27
Sale –Inserted Card Visually Impaired Mode.....................................................28
Transcript for Visually Impaired Transaction.......................................................30
Sale –Swiped Card.............................................................................................31
Sale with Gratuity ................................................................................................32
Refund –Card inserted .......................................................................................34
Purchase with Cashback (PWCB).......................................................................36
PWCB Inserted Card...........................................................................................36
PWCB Swiped Card ............................................................................................37
Reversal ..............................................................................................................38
Pre-Authorisation (Pre-Auth)...............................................................................39
Top-Up.................................................................................................................40
Top-Up –Insert Card...........................................................................................40
Top-Up –Swipe Card..........................................................................................41
Completion ..........................................................................................................42
Completion - Insert Card .....................................................................................43
Completion - Swipe Card.....................................................................................45
Account Verify –Inserted Card ...........................................................................47

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Credit Customer –Inserted Card ........................................................................48
CNP Transactions ...................................................................................................50
CNP Sale.............................................................................................................51
CNP Completion..................................................................................................53
Completion –Complete Payment........................................................................53
Completion –No Show........................................................................................55
Completion –Additional Charges........................................................................57
Sample Receipts .....................................................................................................60
Not Authorised Receipts......................................................................................60
Cancelled Receipts..............................................................................................61
Gratuity (Verified by PIN) Receipts .....................................................................62
Gratuity (Verified by Signature) Receipts............................................................63
Sale (Verified by Signature) Receipts .................................................................64
Sale (Verified by PIN) Receipts...........................................................................64
Refund (Verified by Signature) Receipts.............................................................65
Totals/Reports .........................................................................................................66
X-Totals / Z-Totals...............................................................................................67
Sample X / Z Reports ..........................................................................................68
End-of-Day-Banking............................................................................................69
Banking Totals Agree Printout.............................................................................70
Banking Totals Not Agreed Printout....................................................................70
Banking Totals Not Agreed Printout....................................................................71
Functions.................................................................................................................72
Entering Supervisor Code ...................................................................................72
Supervisor Menu .................................................................................................72
Supervisor Code..................................................................................................73
Contact GEMS.....................................................................................................76
Logon Test...........................................................................................................76
ICC debug ...........................................................................................................77
Connection Test to Acquirer................................................................................77

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Connection Test to Estate management.............................................................78
Payment Settings - Gratuity Options...................................................................78
Payment Settings –Visually Impaired mode.......................................................80
Admin Menu ............................................................................................................80
Merchant Info Display..........................................................................................81
Communication Settings..........................................................................................81
WiFi......................................................................................................................81
Add Wi-Fi network (visible)..................................................................................82
Amend Wi-Fi network..........................................................................................83
Forget Network....................................................................................................84
Mobile (GPRS Setup)..........................................................................................85
Mobile..................................................................................................................85
Manual Mode.......................................................................................................85
Recommendations...................................................................................................87
Safety...................................................................................................................87
Security of the Terminal.......................................................................................90
Standards ............................................................................................................91
Troubleshooting...................................................................................................92
Notes: ......................................................................................................................93

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend that you carefully read this user guide: It gives you the
necessary information about safety precautions, unpacking, installation, and
maintenance of your terminal.
This symbol indicates an important warning
This symbol indicates a piece of advice
Contents of box
➢AXIUM DX8000 equipped with a paper roll
➢Charging base
➢Power adapter
➢Battery pack
➢Visually Impaired Accessory
➢An extra paper roll
The power supply unit provided for use with the AXIUM DX8000
terminals is specific to the terminal. Do not use any other power
supply.

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Overview of AXIUM DX8000
The AXIUM DX8000 is a ‘Multi Comms’ capable device. This means that it is
possible to enable multiple modes of communication during the self-install process
or at a time more suitable after the self-install process. Only one comms method is
required to install the terminal.
Please refer to the section ‘Terminal Installation’ for the relevant screens.
Mobile: 2G, 3G and 4G
WiFi: Wireless local area networking
Weight
(w\opaper roll or battery)
425 g (including battery)
Dimensions (L x w x h)
198 x 83 x 62.5 mm
Electrical mains network
100-240VAC / 50-60 Hz - Class II equipment
Terminal Connections
USB C serial link, Power connector, Contacts for Cradle
Magnetic
Card Reader
Contactless
Card Reader
Area
Contactless
Card Indicator
Front
Camera
Screen
Smart Card
Reader Slot
Rear Camera
Flash Light
Battery
Compartment
Base Charging
Connectors
Speaker
Paper Roll
Compartment
Power Key
Volume Keys
USB Connector
Port

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Keyboard details and functionality
The terminal has three physical buttons on the left side of the terminal, a power
button and two volume buttons.
There are three virtual buttons at the bottom of the screen, Menu, Home and Back
buttons.
The AXIUM DX8000 is equipped with a touch panel that allows you to select options
and menus with a finger or use of a stylus.
Switching ON / OFF terminal
•To switch ON ensure the terminal battery is
correctly installed and press the power
button for 2 to 3 seconds, until the display
is turned on.
•To switch OFF the terminal press the
power button for more than 2 seconds until
the display shows the following menu, then
select Power off.

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Screensaver Mode
A short press of the power button for approximately 0.5s will switch on and off the
display.
Before using the terminal, always check the paper roll is present.
Terminal Setup
Location of the AXIUM DX8000
Place the base on flat surface near an electric socket.
Place the terminal far from any very hot zones; protect it from vibrations, dust,
damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).
Operating Condition
Ambient temperature
-10°C to +50°C (14°F to 122°F)
Max relative humidity
From 5% to 90%, non-condensing
Max altitude
2000m
Battery Charging Conditions
Ambient temperature
0°C to +40°C
Storage Conditions
Ambient temperature
-20°C to +70°C (-4°F to 158°F)

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Max relative humidity
From 5% to 90%, non-condensing
Terminal Connections
USB Type-C
•There is a USB type-C connector
on the left side of the AXIUM
DX8000 terminal. (see picture).
This connector manages Host
and Slave connections.
•The AXIUM DX8000 is charged
by connecting the power supply
to this connector.
Opening the back cover
Switch off the terminal before opening the back cover
Turn the terminal over and
unclip the back cover by
pushing on the clip in the
direction of the arrows in the
picture
USB Type-C