Worldline Ingenico AXIUM DX8000 User manual

AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
User Guide
DX8000
Unlocking the full potential
of Android for the new world
of payments and commerce

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Table of contents
Table of contents.......................................................................................................2
Introduction................................................................................................................6
Contents of box .........................................................................................................6
Overview of AXIUM DX8000.....................................................................................7
Keyboard details and functionality.............................................................................8
Switching ON / OFF terminal.....................................................................................8
Screensaver Mode ................................................................................................9
Terminal Setup ..........................................................................................................9
Location of the AXIUM DX8000 ............................................................................9
Operating Condition...............................................................................................9
Battery Charging Conditions .................................................................................9
Storage Conditions................................................................................................9
Terminal Connections..........................................................................................10
USB Type-C ........................................................................................................10
Opening the back cover.......................................................................................10
SAMs & SIMs ......................................................................................................11
Battery .....................................................................................................................12
Main Characteristics............................................................................................12
Installing the battery ............................................................................................12
Charging the battery............................................................................................13
Replacing the battery...........................................................................................14
R40 Paper Roll ....................................................................................................15
Installing a Paper Roll..........................................................................................16
Terminal Base Overview .........................................................................................16
Display/Icons ...........................................................................................................18
Terminal Header..................................................................................................18
Terminal Footer ...................................................................................................18
Terminal Operation Icons........................................................................................18

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Supervisor Functions...............................................................................................19
Supervisor Code..................................................................................................19
Terminal Installation ................................................................................................20
Wi-Fi (Automatic Scan)........................................................................................20
Card Reading ..........................................................................................................23
Chip Card ............................................................................................................23
Contactless Card.................................................................................................23
Magnetic Stripe Card...........................................................................................23
Transaction Selection..............................................................................................24
Customer Present Transaction Processing.............................................................25
Sale –Contactless...............................................................................................25
Contactless High Value Payment (HVP) –Wallet Payments..............................26
Sale –Inserted Card............................................................................................27
Sale –Inserted Card Visually Impaired Mode.....................................................28
Transcript for Visually Impaired Transaction.......................................................30
Sale –Swiped Card.............................................................................................31
Sale with Gratuity ................................................................................................32
Refund –Card inserted .......................................................................................34
Purchase with Cashback (PWCB).......................................................................36
PWCB Inserted Card...........................................................................................36
PWCB Swiped Card ............................................................................................37
Reversal ..............................................................................................................38
Pre-Authorisation (Pre-Auth)...............................................................................39
Top-Up.................................................................................................................40
Top-Up –Insert Card...........................................................................................40
Top-Up –Swipe Card..........................................................................................41
Completion ..........................................................................................................42
Completion - Insert Card .....................................................................................43
Completion - Swipe Card.....................................................................................45
Account Verify –Inserted Card ...........................................................................47

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Credit Customer –Inserted Card ........................................................................48
CNP Transactions ...................................................................................................50
CNP Sale.............................................................................................................51
CNP Completion..................................................................................................53
Completion –Complete Payment........................................................................53
Completion –No Show........................................................................................55
Completion –Additional Charges........................................................................57
Sample Receipts .....................................................................................................60
Not Authorised Receipts......................................................................................60
Cancelled Receipts..............................................................................................61
Gratuity (Verified by PIN) Receipts .....................................................................62
Gratuity (Verified by Signature) Receipts............................................................63
Sale (Verified by Signature) Receipts .................................................................64
Sale (Verified by PIN) Receipts...........................................................................64
Refund (Verified by Signature) Receipts.............................................................65
Totals/Reports .........................................................................................................66
X-Totals / Z-Totals...............................................................................................67
Sample X / Z Reports ..........................................................................................68
End-of-Day-Banking............................................................................................69
Banking Totals Agree Printout.............................................................................70
Banking Totals Not Agreed Printout....................................................................70
Banking Totals Not Agreed Printout....................................................................71
Functions.................................................................................................................72
Entering Supervisor Code ...................................................................................72
Supervisor Menu .................................................................................................72
Supervisor Code..................................................................................................73
Contact GEMS.....................................................................................................76
Logon Test...........................................................................................................76
ICC debug ...........................................................................................................77
Connection Test to Acquirer................................................................................77

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Connection Test to Estate management.............................................................78
Payment Settings - Gratuity Options...................................................................78
Payment Settings –Visually Impaired mode.......................................................80
Admin Menu ............................................................................................................80
Merchant Info Display..........................................................................................81
Communication Settings..........................................................................................81
WiFi......................................................................................................................81
Add Wi-Fi network (visible)..................................................................................82
Amend Wi-Fi network..........................................................................................83
Forget Network....................................................................................................84
Mobile (GPRS Setup)..........................................................................................85
Mobile..................................................................................................................85
Manual Mode.......................................................................................................85
Recommendations...................................................................................................87
Safety...................................................................................................................87
Security of the Terminal.......................................................................................90
Standards ............................................................................................................91
Troubleshooting...................................................................................................92
Notes: ......................................................................................................................93

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend that you carefully read this user guide: It gives you the
necessary information about safety precautions, unpacking, installation, and
maintenance of your terminal.
This symbol indicates an important warning
This symbol indicates a piece of advice
Contents of box
➢AXIUM DX8000 equipped with a paper roll
➢Charging base
➢Power adapter
➢Battery pack
➢Visually Impaired Accessory
➢An extra paper roll
The power supply unit provided for use with the AXIUM DX8000
terminals is specific to the terminal. Do not use any other power
supply.

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Overview of AXIUM DX8000
The AXIUM DX8000 is a ‘Multi Comms’ capable device. This means that it is
possible to enable multiple modes of communication during the self-install process
or at a time more suitable after the self-install process. Only one comms method is
required to install the terminal.
Please refer to the section ‘Terminal Installation’ for the relevant screens.
Mobile: 2G, 3G and 4G
WiFi: Wireless local area networking
Weight
(w\opaper roll or battery)
425 g (including battery)
Dimensions (L x w x h)
198 x 83 x 62.5 mm
Electrical mains network
100-240VAC / 50-60 Hz - Class II equipment
Terminal Connections
USB C serial link, Power connector, Contacts for Cradle
Magnetic
Card Reader
Contactless
Card Reader
Area
Contactless
Card Indicator
Front
Camera
Screen
Smart Card
Reader Slot
Rear Camera
Flash Light
Battery
Compartment
Base Charging
Connectors
Speaker
Paper Roll
Compartment
Power Key
Volume Keys
USB Connector
Port

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Keyboard details and functionality
The terminal has three physical buttons on the left side of the terminal, a power
button and two volume buttons.
There are three virtual buttons at the bottom of the screen, Menu, Home and Back
buttons.
The AXIUM DX8000 is equipped with a touch panel that allows you to select options
and menus with a finger or use of a stylus.
Switching ON / OFF terminal
•To switch ON ensure the terminal battery is
correctly installed and press the power
button for 2 to 3 seconds, until the display
is turned on.
•To switch OFF the terminal press the
power button for more than 2 seconds until
the display shows the following menu, then
select Power off.

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Screensaver Mode
A short press of the power button for approximately 0.5s will switch on and off the
display.
Before using the terminal, always check the paper roll is present.
Terminal Setup
Location of the AXIUM DX8000
Place the base on flat surface near an electric socket.
Place the terminal far from any very hot zones; protect it from vibrations, dust,
damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).
Operating Condition
Ambient temperature
-10°C to +50°C (14°F to 122°F)
Max relative humidity
From 5% to 90%, non-condensing
Max altitude
2000m
Battery Charging Conditions
Ambient temperature
0°C to +40°C
Storage Conditions
Ambient temperature
-20°C to +70°C (-4°F to 158°F)

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Max relative humidity
From 5% to 90%, non-condensing
Terminal Connections
USB Type-C
•There is a USB type-C connector
on the left side of the AXIUM
DX8000 terminal. (see picture).
This connector manages Host
and Slave connections.
•The AXIUM DX8000 is charged
by connecting the power supply
to this connector.
Opening the back cover
Switch off the terminal before opening the back cover
Turn the terminal over and
unclip the back cover by
pushing on the clip in the
direction of the arrows in the
picture
USB Type-C

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
SAMs & SIMs
•The connector modules security SAM / SIM are located inside the terminal
in a closed compartment
•SAMs / SIMs are identified by the engraved marks on the lower housing
•When introducing a SAM / SIM in its slot, be sure to put the cut corner as
indicated on the engraved markings.
•The SAM / SIM should be inserted with the chip face down.
SIM and SAM cards share the same form factor. Please be
careful to select the correct slot during SIM insertion.

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Battery
Main Characteristics
Operating Conditions
Characteristics
Li-ion 3350 mAh
Charge
(power supply –5V
1.5A)
50% capacity in 1,5 h; full capacity in 4 hours
The battery capacity depends on terminal usage
Installing the battery
Check that the terminal is not connected to the mains electricity
network
•Turn the terminal over and unclip the back cover by pushing on the clip
•Disengage the back cover
•Take the battery pack included in the box
•Locate the battery pack connector beside the battery compartment
•Plug the battery pack into the battery pack connector
•Place the battery pack in its compartment.
•Close the back cover

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Charging the battery
When does the battery need to be charged?
•On initial startup the battery should be charged for 4 hours under the
environmental conditions stated earlier in this guide.
•When used daily on battery power only.
How can the battery be charged?
Using the base
•Place the terminal on its base, charging will automatically begin.
Using the terminal power supply
•Connect the power cable to the terminal USB Type-C port on the left of the
terminal.
•The environment in which the charge takes place influences battery lifetime
and autonomy (number of transactions)
•The optimal conditions are as follows:
-Charge away from any external heat source (radiator, sun, enclosed area
etc.)

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Replacing the battery
It is imperative to use a battery authorised by Ingenico. There is
danger of explosion if the battery used is not approved by
Ingenico.
•Disconnect the terminal from external power sources
•Power off the terminal following instructions in the powering on/off the
terminal section of this guide
•Remove the back cover (see section ‘Installing the battery’)
•Carefully disconnect battery.
•Connect and install the new battery by following the instructions in ‘Installing
the battery’
•Close the back cover and charge the new battery. See ‘Charging the
Battery’
•In order to preserve the environment, dispose of the used battery at an
appropriate site in compliance with recycling legislation

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
R40 Paper Roll
Main characteristics of Ingenico paper roll:
Colour
White
Width
58 mm
Diameter
40 mm
Length
Approximately 18 meters
The quality of the thermal paper can be deteriorated by poor storage conditions;
it is therefore recommended that the following are avoided:
•Storage in hot wet places (near air-conditioners, humidity above 85%)
•Exposure to sunlight or ultraviolet for long periods
•Contact with organic solvents (solvent type adhesives)
•Direct contact with materials containing plasticizers (PVC transparent folders
or envelopes)
•Direct contact with “diazo”papers
•Direct contact with water
•Rubbing or pressing the paper too strongly
For best performance, use only heat sensitised paper roll
approved by Ingenico.
The use of non-approved paper is likely to damage the printer

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Installing a Paper Roll
•Open the paper compartment by lifting the catch located at the top of the
terminal and pull the cover to the rear of the terminal.
•Insert the paper roll in the compartment following the directions shown in the
picture
•Pull the paper up to the top of the terminal
•Hold the paper and close the lid
•Press simultaneously on both upper corners of the paper flap, as shown by
arrows on picture, until it clips into position
When a new paper roll is inserted, tear off the first length (one
complete turn) to avoid printing on the residue of the adhesive
tape
Terminal Base Overview

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Your terminal may have been provided with a base to allow charging of the
handset. The handset is placed on the base as shown below.
Note: There are NO ports on the base unit. You should set up
your base unit in a convenient location close to a power source.

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Display/Icons
Icons displayed on your terminals display will depend on your
terminal type
Terminal Header
Date and time formats can be changed to suit your preference.
Terminal Footer
Terminal Operation Icons
The following images may be displayed along the bottom of your terminal display.
This is the ‘Confirm’ button and is used primarily to confirm or submit data
for verification during a ‘Transaction Processing’.
This is the ‘Cancel’ button which; is used to delete all of the data typed in
during a transaction, to cancel a transaction at specific times and in some admin
operations.
This is the ‘Delete’ button which; is used as a backspace button to delete
one character at a time.
TIME
Mobile communication icon
Wi-Fi connection icon
Battery Status
MENU
HOME
BACK

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Supervisor Functions
Supervisor Code
There are two levels of Supervisor Code
Level 1 –This code is used for transactions only.
Level 2 –This code is used for transactions and access to administrative functions.
During the ‘Self-Install’ process you will be prompted to enter a Level 2 supervisor
code.
If you forget your supervisor code, please contact the Helpdesk who will be able to
provide you with a temporary code to allow you to reset it to a new value.
The following codes are not advisable choices for your Supervisor
code:
Any sequential numeric code of four digits i.e. 1234, 4567 etc or
four digits the same i.e.1111, 3333, 9999 etc.
If you know your supervisor code but wish to change it, you may do this by
selecting Supervisor Code from the Supervisor Menu, please refer to the section
on ‘Supervisor Menu’ later in this user guide.
If your terminal is lost or stolen, you should contact the terminal
Helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal
(including access to the ‘Supervisor Code’) is only granted to staff that have been
independently verified as being trustworthy.

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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
Terminal Installation
Connect the equipment as described above. The following screens may be
displayed during the installation of your terminal. This is dependent on your
hardware and the software loaded onto your terminal:
Please ensure that you leave your terminal always
powered on in order that it may receive any automatic
updates scheduled for it.
When not being used for transaction processing, place
your terminal on its base unit to ensure the terminal battery
remains fully charged.
The following screens will help you setup your ‘WiFi’ connection.
Mobile communications will be automatically enabled on terminal power up without
need for user action.
Wi-Fi (Automatic Scan)
Power the terminal
on by pressing the
power key for 3 to 4
seconds. From the
initial power on
screen swipe up,
then tap the NER
PAY icon.
If Wi-Fi comms
are to be used
select Open
settings.
If mobile comms
are to be used
select NEXT and
continue from
point 8