WTI PollCat NetLink User manual

WTI Part No.: 12901
Rev. E
PollCat NetLink
Pollable Call Accounting Terminal
(Firmware Version 3.22 and Higher)
User’s Guide

Table of Contents
1. Introduction ..............................1-1
2. Unit Description ............................2-1
2.1. Front Panel Indicators ........................2-1
2.2. Back Panel ..............................2-2
3. Hardware Installation ........................3-1
3.1. Connect the NetLink to Power Supply ..............3-1
3.1.1. AC Powered Units.....................3-1
3.1.2. DC Powered Units.....................3-2
3.2. Set-Up Switches ...........................3-2
3.2.1. Default Baud Rate for Console Port
(Sw1, Sw2, Sw3) .....................3-2
3.2.2. Default Baud Rate for PBX Port A, PBX Port B,
and AUX Port (Sw4, Sw5) ................3-3
3.2.3. Dialback Security Mode (Sw6) .............3-3
3.2.4. Console Port Password (Sw7) ..............3-3
3.2.5. Power Up Default (Sw8) .................3-4
3.3. Reset to Defaults ...........................3-5
3.4. Connecting Cables and Phone Line ................3-6
3.4.1. PBX Inputs A and B and AUX Port ...........3-7
3.4.2. Modem Port ........................3-7
3.4.3. Console Port ........................3-7
3.4.4. Network Port ........................3-7
4. Program Set-Up ............................4-1
4.1. Access to the Command Mode ...................4-1
4.2. Menu System Conventions .....................4-3
4.2.1. Script Access to Menu Functions ............4-4
4.3. Set System Parameters .......................4-4
4.4. Port Configuration ..........................4-6
4.4.1. PBX Port A and PBX Port B ...............4-6
4.4.2. Auxiliary Port Configuration ..............4-8
4.4.3. Console Port Configuration...............4-10
4.4.4. Modem Port Configuration ...............4-13
4.4.4.1. Dialback Security ...............4-16
4.4.5. Network Configuration .................4-18
5. Menu System Description ......................5-1
5.1. Software Tree .............................5-1
6. Status Screens .............................6-1
6.1. Buffer Status Screen .........................6-2
6.2. File List Screen............................6-3
6.3. System Status Screen ........................6-4
6.4. Scheduled Action Status Screens..................6-5
i

6. Status Screens (Continued)
6.5. Dialback Security Status Screen ..................6-6
6.6. Data Filters & Alarms Status Screen ...............6-7
6.7. Alarm Condition Status Screen...................6-8
6.8. Alarm Filter Clue Status Screens .................6-9
6.9. PBX Inactivity Alarm Status Screens ..............6-10
6.10. 80% Full Alarm Status Screen ..................6-12
6.11. Input Contact Alarm Status Screen ................6-13
6.12. Reason for Action Screen .....................6-14
6.13. PBX Port Status Screens ......................6-15
6.14. Auxiliary Port Status Screen ...................6-16
6.15. Console Port Status Screen ....................6-17
6.16. Modem Port Status Screen.....................6-19
6.17. Network Port Status Screen ....................6-21
6.18. Network Status Screen .......................6-23
7. The Data Filters ............................7-1
7.1. The Data Filter Configuration Menus ...............7-2
7.2. Defining the Data Filter Format ..................7-3
7.3. Defining Data Filter Clues .....................7-6
7.4. Logical and Relational Operators .................7-8
7.4.1. Logical AND/OR Conditions ..............7-8
7.4.1.1. Logical AND Conditions............7-9
7.4.1.2. Logical OR Conditions.............7-9
7.4.2. The "Contains String" Operator ............7-10
7.5. Real Time Variables ........................7-10
7.6. Assigning the Data Filter to a Port ................7-12
7.7. Data Filter Definition Examples .................7-12
8. The Alarm Filters (Toll Fraud Detection) .............8-1
8.1. Common Types of Suspect Phone Activity ............8-2
8.2. The Alarm Configuration Menu ..................8-3
8.2.1. Default Alarm Filter Actions...............8-4
8.3. The Alarm Filter Configuration Menus ..............8-6
8.4. Defining the Alarm Filter Format .................8-7
8.5. Defining the Alarm Filter Clues .................8-10
8.5.1. Alarm Clue Definition..................8-11
8.5.2. Editing and Deleting Clues ...............8-13
8.6. Logical and Relational Operators.................8-14
8.6.1. Logical AND/OR Conditions ..............8-15
8.6.1.1. Logical AND Conditions ...........8-15
8.6.1.2. Logical OR Conditions ............8-15
8.6.2. The "Contains String" Operator ............8-16
8.7. Real Time Variables ........................8-16
8.8. Assigning the Alarm Filter to a Port ...............8-18
8.9. Match Parameter Definition Examples..............8-18
9. PBX Inactivity Alarms ........................9-1
9.1. Schedules and Timers ........................9-1
9.2. Enabling the PBX Inactivity Alarm ................9-2
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PollCat NetLink User's Guide

10. The 80% Full Alarm .........................10-1
11. The Input Contact Alarms .....................11-1
11.1. The Optional I/O Monitor .....................11-1
11.2. Configuring the Input Contact Alarm ..............11-2
12. Alarm Actions.............................12-1
12.1. Alarm Actions for Alarm Filter Clues ..............12-2
12.2. Alarm Action Summary ......................12-2
12.2.1. None (No Alarm Action) ................12-2
12.2.2. Callout...........................12-3
12.2.3. Alphanumeric Page ...................12-3
12.2.4. Numeric Page.......................12-4
12.2.5. SNMP Trap ........................12-4
12.2.6. Output Contact ......................12-5
12.2.7. Console ..........................12-5
12.3. The Auto Execute Function ....................12-6
13. Scheduled Actions ..........................13-1
14. Saving NetLink Parameters ....................14-1
14.1. Saving Parameters to Flash Memory ...............14-1
14.2. Saving and Restoring Parameters from an ASCII File .....14-2
14.2.1. Saving Parameters to an ASCII File
(Menu Driven Method) .................14-2
14.2.2. Saving Parameters to an ASCII File
(Command Driven Method)...............14-3
14.3. Configuring NetLink with Saved Parameters ..........14-4
15. Buffer Functions (Polling) .....................15-1
15.1. Memory Partitions and Shared Data ...............15-1
15.1.1. Partitions and Files ...................15-2
15.1.2. Setting the Partition ...................15-3
15.1.3. Releasing the Partition .................15-4
15.2. Menu Driven Data Release ....................15-5
15.2.1. The Buffer Functions Menu...............15-5
15.2.2. Read Session Parameters ................15-8
15.3. Command Driven Data Release ..................15-9
15.3.1. Command ^B00 (Set/Release Partition) .......15-10
15.3.2. The ^B01 Command Line ...............15-11
15.3.3. Command ^B01 Examples...............15-12
15.3.4. Other Commands Used During Data Release ....15-13
15.4. Retrieving Data Using FTP Push ................15-14
15.4.1. File Names Created by FTP Push...........15-20
15.5. The FTP Server Feature .....................15-22
15.5.1. Configuring the FTP Server Feature .........15-22
15.5.2. Retrieving Data Using FTP Server ..........15-24
15.5.3. File Names for the FTP Server Function ......15-28
15.5.4. Commands Supported by FTP Server ........15-29
15.5.5. Response Messages Generated by the FTP
Server Function .....................15-30
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Table of Contents

15. Buffer Functions (Continued)
15.6. The Auto Delete Function ....................15-32
15.7. Zmodem Data Release Mode ..................15-32
16. Other Menu Functions .......................16-1
16.1. System Functions ..........................16-1
16.1.1. Security Level ......................16-1
16.1.2. Pass-Through Mode ...................16-2
16.1.3. Monitor Mode ......................16-3
16.1.4. Clear Alarm Condition .................16-4
16.1.5. Clear Alarm Counters ..................16-4
16.1.6. Download Parameters ..................16-5
16.1.7. Audit Trail ........................16-5
16.1.8. Upload Firmware.....................16-6
16.2. System Diagnostics.........................16-8
16.2.1. Load and Test Memory .................16-8
16.2.2. Send Test Message ....................16-9
16.2.3. Test Pager .........................16-9
16.2.4. Send Test SNMP Trap(s) ...............16-10
16.3. Default Parameters ........................16-10
17. Telnet Port Options .........................17-1
17.1. Standard Telnet Protocol and Raw Socket Mode ........17-1
17.2. Telnet Pass-Through ........................17-2
17.3. Real Time Mode ..........................17-3
17.4. Selective Read ...........................17-4
17.5. Multiple Telnet Connections ...................17-7
17.5.1. Conflicts with Other Command Ports .........17-8
18. Command Reference Guide ....................18-1
18.1. Command Mode Access ......................18-1
18.2. Command Syntax ..........................18-2
18.3. Command Help ...........................18-3
18.4. Command Summary ........................18-4
Appendices:
A. Specifications ............................Apx-1
B. Description of System Interfaces ................Apx-2
B.1. Input Ports (PBX A, PBX B, AUX) (DB9 Male; DTE) ...Apx-2
B.2. Console Port (DB-25 Female; DCE) ..............Apx-3
B.2.1. NetLink Console Port to 25-Pin PC .........Apx-3
B.2.2. NetLink Console Port to 9-Pin PC ..........Apx-3
C. Cable Installation .........................Apx-4
D. Supervisor Functions and User Functions ..........Apx-5
D.1. Security Mode at Start Up ....................Apx-5
D.2. Dialback Security.........................Apx-5
D.3. Supervisor Mode and User Mode Functions .........Apx-6
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PollCat NetLink User's Guide

E. Alarm Clue Definition Tips ...................Apx-7
E.1. Headers, Banners, and Other "Non-Data" ...........Apx-7
E.1.1. The Comparative Operators..............Apx-8
E.1.2. Exact Match with PBX Call Record Format ...Apx-10
E.2. Programming Support .....................Apx-10
F. Customer Service .........................Apx-11
G. ^Bxx Command Summary ...................Apx-12
List of Figures
2.1. Front Panel Indicators ........................2-1
2.2. Back Panel ..............................2-2
3.1. DC Terminal Block Assembly ...................3-2
4.1. Main Menu ..............................4-3
4.2. System Parameters Menu ......................4-4
4.3. Port Selector Menu..........................4-6
4.4. PBX Port Configuration Menu (Port A Shown) .........4-7
4.5. Auxiliary Port Configuration Menu ................4-8
4.6. Console Port Configuration Menu ................4-10
4.7. Modem Port Configuration Menu.................4-13
4.8. Dialback Security Configuration Screen.............4-17
4.9. Network Configuration Menu ...................4-18
6.1. Status Display Menu.........................6-1
6.2. Buffer Status Screen .........................6-2
6.3. File List (Sample Values Shown) .................6-3
6.4. System Status Screen ........................6-4
6.5. Scheduled Action Status Screen (Schedule 1 Shown) ......6-5
6.6. Dialback Security Status Screen ..................6-6
6.7. Data Filters & Alarms Status Screen ...............6-7
6.8. Alarm Condition Status Screen...................6-8
6.9. Alarm Filter Clue Status Screen (Filter 1 Shown) ........6-9
6.10. PBX Inactivity Alarm Status Screen (Alarm 1 Shown) ....6-10
6.11. 80% Full Alarm Status Screen ..................6-12
6.12. Input Contact Alarm Status Screen................6-13
6.13. Reason for Action Screen .....................6-14
6.14. PBX Port Status Screen (PBX Port A Shown) .........6-15
6.15. Auxiliary Port Status Screen ...................6-16
6.16. Console Port Status Screen ....................6-17
6.17. Modem Port Status Screen.....................6-19
6.18. Network Port Status Screen ....................6-21
6.19. Network Status Screen .......................6-23
7.1. Data Filter Configuration Menu (Data Filter 1 Shown) .....7-2
7.2. Data Filter Format Definition Menu ................7-4
7.3. Data Filter Format Definition Example ..............7-5
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Table of Contents

List of Figures (Continued)
7.4. "Contains String" Operator Example...............7-10
7.5. Data Filter Example 1 .......................7-13
7.6. Data Filter Example 2 .......................7-14
7.7. Data Filter Example 3 .......................7-15
7.8. Data Filter Example 4 .......................7-16
8.1. Alarm Configuration Menu .....................8-3
8.2. Alarm Filter Configuration Menu (Alarm Filter 1 Shown) ...8-6
8.3. Alarm Filter Format Definition Screen ..............8-8
8.4. Alarm Filter Format Definition Example .............8-9
8.5. Alarm Clue Definition Menu ...................8-11
8.6. Alarm Filter Format; "Contains String" Example .......8-16
8.7. Alarm Filter Format; Match Parameters Example 1 ......8-19
8.8. Alarm Filter Format; Match Parameters Example 2 ......8-20
8.9. Alarm Filter Format; Match Parameters Example 3 ......8-21
8.10. Alarm Filter Format; Match Parameters Example 4 ......8-22
9.1. PBX Inactivity Alarm Set-Up Menu (Alarm 1 Shown) .....9-3
10.1. 80% Full Alarm Configuration Menu ..............10-2
11.1. Alarm Configuration Menu ....................11-2
11.2. Input Contact Alarm Configuration Menu (Contact 1 Shown) 11-3
13.1. Scheduled Action Configuration Menu (Schedule 1 Shown) . 13-2
14.1. System Functions Menu ......................14-3
15.1. Data Partitions and Files......................15-2
15.2: Buffer Functions Menu ........................15-6
15.3. Set Read Session Parameters Menu ...............15-8
15.4. FTP Push Configuration Menu (Defaults Shown).......15-14
15.5. FTP Push File Names .......................15-20
15.6. FTP Server Configuration Menu (Defaults Shown)......15-22
15.7. FTP Server Example .......................15-26
15.8. FTP Server File Names ......................15-28
16.1. System Functions Menu ......................16-1
16.2. System Diagnostics Menu .....................16-8
16.3. Pager Test Menu ..........................16-9
18.1. Command Help Screen.......................18-3
18.2. More Command Help........................18-3
B.1. Data Input Ports (PBX A, PBX B, & AUX) ...........A-2
B.2. Console Port to 25 Pin PC .....................A-3
B.3. Console Port to 9 Pin PC ......................A-3
C.1. Cable Installation ..........................A-4
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PollCat NetLink User's Guide

1. Introduction
The PollCat NetLink Call Accounting Terminal is a highly
reliable, PBX data recorder designed for SMDR/CDR data
collection and alarm monitoring. Collected call records can be
retrieved via TCP/IP network, via FTP client, via modem, or by a
local PC connected directly to the NetLink unit.
In addition to storing call data, NetLink can also monitor call
records for suspicious phone activity or critical alarm conditions.
When an alarm is detected, the unit can immediately notify the
proper personnel by pager, modem, or SNMP trap. The NetLink
also provides secure access to connected serial devices such as
PBX maintenance ports or console/aux ports.
Network and Modem Access
All command functions, including data retrieval and unit
configuration, can be accessed via network or modem. When the
NetLink is installed in a TCP/IP environment, Telnet is used to
access the command mode. If out-of-band access is required, you
can also dial-up NetLink’s internal modem. Stored data can be
reliably retrieved using your terminal emulation program, an FTP
client or Zmodem protocol. Password protection and dialback
security prevent unauthorized access to control functions.
Nonvolatile Flash Memory
NetLink uses reliable, low-cost flash memory to store call records
and operating parameters. This eliminates the need to check and
replace depleted batteries. If power to the unit is lost or
interrupted, stored data can be retained indefinitely without
worrying about low or dead batteries. NetLink is available with
512 K to 64 Megabytes of internal memory. If more memory is
needed later, additional memory modules can be easily snapped
into place.
SNMP Traps
Alarm messages, memory full status, and a variety of other
conditions can be reported to your network manager via standard
SNMP traps. SNMP Traps can be used to provide notification
when an alarm event occurs, or to perform a wellness check at user
selected time intervals.
1-1

Three PBX Inputs
NetLink includes three separate data input ports; two PBX ports
and an Auxiliary Port. This allows the unit to collect data from
three different sources. The Auxiliary Port can be connected to a
third PBX, or other data generating device, or used to pass
commands to a connected device such as WTI’s RPB+ Remote
Power Boot Switch. Communication parameters can be
individually defined for each port. When the unit is polled, data
from the three ports can either be combined, or read separately.
Easy Firmware Upgrades
When program upgrades are available, there is no need to struggle
with EPROM installation. NetLink’s flash memory allows you to
upload the latest firmware revisions via modem or console port.
Disclaimer on Toll Fraud
We do not guarantee that if you use the NetLink, you will not
become the victim of toll fraud. We provide this device to assist
you in minimizing your exposure to such losses. By monitoring
call records as they are received, you can potentially catch calls
that should not be made before they escalate and cost you large
sums of money. However, responding to alarms and determining
what is fraud and abuse are still up to you. Western Telematic,
Incorporated assumes no responsibility for any losses due to
improper use of this product.
Typographic Conventions
In this user’s guide, typefaces and characters are used as follows:
^(e.g. ^B) Indicates a key combination used to invoke a
command. For example, "^B" (Control B)
indicates that the [Ctrl] key and [B] key
should be pressed simultaneously.
COURIER FONT Indicates characters typed on the keyboard.
For example, ^B16 or ^B01.
[Bold Font] Text set in bold face and enclosed in square
brackets indicates a specific key.
For example, [Enter] or [Esc].
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PollCat NetLink User's Guide