Wyrestorm MX0404-PP User manual

Thank you for choosing this WyreStorm product.
Please read these instructions carefully before installing to avoid complications later.
Instruction Manual
WyreStorm Pro Plus
HDBaseT Matrix Solutions
Part Number MX-0404-PP
4 Input 4 Output Single Cable HD Matrix
with 2-way IR Control & RS232
WyreStorm HDBaseT 4x4 HD Matrix

2
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Contents 1. Introduction
CONTENTS AND INTRODUCTION
The WyreStorm Pro-Plus range builds upon the popularity
of our Pro range of dual Cat5e HD Matrix Products and
our full HDBaseT™ matrix range to oer the very best in
aordable single cable AV distribution and control.
Using the latest Class B HDBaseT platform for signal stability and
resistance to interference, products in the Pro Plus range provide
single cable transmission of full 1080p HD Video, HD Audio and
bidirectional control via discrete IR from a centralised AV location
to displays located up to 70m/230ft away using unshielded or
shielded Cat5e/6 cable*
This MX-0404-PP HDBaseT Matrix allows any connected HDMI
inputs to be distributed independently and simultaneously over
distance to any of the 4 HD output displays connected to the
matrix, regardless of HDCP encryption.
Further control is achievable via RS232 including full compatibility
and integration with leading control systems.
In addition to HDBaseT outputs, Pro Plus matrices feature
duplicate HDMI outputs, mirrored to the HDBaseT, to allow
simple and hassle-free connection of local devices such as
AV receivers. Duplicate HDMI outputs also enable connection
of additional displays to essentially double the number of
connectable outputs, as well as oering opportunities to use
dierent cabling alternatives such as Fibre, Coax or Class A
HDBaseT and dierent distribution distances by using various
WyreStorm extender products.
Multiple extender sets can also be used to cascade each matrix
output up to 7 times to further lengthen or extend transmission if
required.
The system oers exibility and reliability of signal distribution,
combined with innovative features and an ease of use to deliver
HD audio and video, controlled via IR, RS232 or LAN, all on a
single Cat5e/6 cable that removes the need for additional control
and video cables on installations, whether in a residential or
commercial setting.
* When using shielded cable, please ensure you use
shielded RJ45 connectors and terminate the grounding
wire at both ends of the cable. This is standard practice
when using FTP shielded cable.
For further information on this product and other WyreStorm
ranges, visit our website or download our latest product guide.
www.wyrestorm.com
• Input: 4x HDMI / Output: 4x HDBaseT with integrated
RJ45 connectors for a single Cat5e/6 UTP cable to each
display point for ease of installation*
• Additional Output: Duplicate HDMI to the HDBaseT
Output
• Each HDMI port also supports DVI signals
2. Features
Introduction
Features
Safety Precautions
Package Contents
Panel Display:
i. Front Panel Description
ii. Rear Panel Description
Typical Application
Connection
Basic Operation
i. Front Panel Control
ii. Remote Control Operation and Battery Replacement
iii. IR Extender Control
iv. IR call-back of Matrix and Source Devices
v. Two-way IR call-back between Matrix, Sources and
Displays from multiple locations
Advanced Operation
i. RS232 Control
ii. COM CTL Control
iii. LAN Control
a. NET CTL (Matrix model ver. 1.0 only)
b. WyreStorm SmartSet (matrix model ver. 2.0,
3.0, 3.0L)
iv. EDID DIP Switch settings
Specications
1
2
3
4
5
6
7
8
9
10
11
13
14
15
16
17
12
Troubleshooting
FAQ
Maintenance
Provided Service
Mail In Service
Installation Notes
Warranty
Warranty Limits and Exclusions

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FEATURES AND SAFETY PRECAUTIONS
3. Safety Precautions
WARNING
To reduce the risk of re, electric shock
or product damage:
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FEATURES AND SAFETY PRECAUTIONS
MX0404-QI
• Quick and easy installation – set up in seconds straight out of
the box.
• Simplied ports - Input: HDMI – Output: integrated RJ45
connectors for a single Cat5e/6/7 UTP cable to each display
point for ease of installation.
• Conforms to IEEE-568B standards
• Each HDMI port also supports DVI signals.
• Each Output port can be fed to multiple displays (cascaded).
• Enables up to 4 HDMI video/audio devices to be independently
switched through up to 4 HDMI displays or projectors for
uncompressed digital distribution.
• Each output able to show any connected source simultaneously
regardless of whether the input carries HDCP encryption.
• Rened for Custom Install and Home Theatre Installations.
• Reads and copies EDID from connected devices with additional
EDID configuration through customisable DIP switch settings if
necessary.
• 2k resolution supported.
• Fully 3D compatible – Frame sequential 3D (Blu-ray) and
interlaced stereoscopic 3D (satellite broadcasts etc.)
• Supports all high denition resolutions up to and including
1080p and standard video formats.
• RS232 port.
• Choose from 6 switching modes – infrared remote control, front
panel buttons, local IR, IR call-back, LAN and RS232.
• Simple switching remote control included, which can also be
learned into a universal remote handset to allow the control of
multiple devices from one handset.
• Fully compatible for integration with market leading control systems.
• 4 x IR 3.5mm mini-jack ports for each output to link IR from
control system to control display
• Additional infrared extension port for longer IR connections
• HDMI v.1.3
• Supports 24Bit Colour depth
• Signalling rate of 6.75 Gbps
• Pack comes complete with 1 x 4x4 Matrix with 19” rack
brackets, 4 x 40m IR receivers with mounting brackets, IR
receivers, emitters and a Matrix remote control handset.
Additional features included on the RX-1UTP-IR-40
• Transmits one-way signal together with the HDMI signal over a
single Cat5e/6/7 cable.
• Receivers capable of 1080p transmissions up to 40m (131ft)
under ideal conditions*
• For even greater control and ne tuning, each receiver features
a fully adjustable EQ distance range for optimising the
transmission signal.
2. Features
3. Safety Precautions
1. Do not expose this apparatus to rain, moisture, sprays,
drips or splashes and ensure that no objects containing
liquids are placed on the apparatus, including cups,
glasses and vases.
2. Do not place this unit in a confined space such as
enclosed shelving, cabinets or bookshelves. Ensure the
unit is adequately ventilated.
3. To prevent the risk of electric shock or fire hazard due to
overheating, do not cover the unit or obstruct ventilation
openings with material, newspaper, cardboard or
anything that may restrict airflow into the unit.
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as amplifiers or computers and do
not place near sources of naked flame.
5. Unplug apparatus from power supply during lightening
storms or when unused for long periods of time.
6. Protect the power cable from being walked on, pinched
or restricted in any way, especially at plug connections.
7. Only use attachments/accessories specified by the
manufacturer.
8. Units contain non-servicable parts - Refer all servicing to
qualified service personnel.
WARNING
To reduce the risk of fire, electric shock
or product damage:
• Protection against ESD (electrostatic discharge) included within
the unit to further stabilise transmission.
• LED indications for clear power and video signal selection.
• 5v mains supply included but receivers may be powered through the
USB port of the display using Wyrestorm USB to 5v power adaptor)
• Fully cascadable to further lengthen transmission.
*NOTE: ideal conditions denote cable run is within
specified distance range of product, no electrical
interference, the use of straight cable runs with no bends
or kinks and no patch panels or wall outlets used. Please
be advised that the presence of any of these factors in
your installation may compromise bandwidth and signal
strength. For longer transmission distances, RS232 control
and Ethernet pass-through, please see our full HDBaseT
or HDBT Lite range of matrices, transmitters, receivers and
extender sets.
USB to 5V Cable
Part Number CAB-USB-5V
• Enables up to 4 HDMI video/audio devices to be
independently switched through up to 4 HDMI displays or
projectors for uncompressed digital distribution
• Each output able to show any connected source
simultaneously regardless of whether the input carries
HDCP encryption
• HDCP compliant with constant feed to prevent screen
drop-outs
• Capable of 1080p HD video @60Hz and HD
multichannel audio distribution, bidirectional control via
IR and RS232 up to 70m/230ft per output (under perfect
transmission conditions)**
• Conform to IEEE-568B standards
• Suitable for residential or commercial installation
• Reads and copies EDID from connected devices with
additional EDID conguration through customisable DIP
switch settings if necessary
• Class B HDBaseT - same robust HDBaseT
transmission technology far more resistant to electrostatic
interference than conventional UTP distribution
• HDMI v1.4 with full 3D compatibility with frame packing/
sequential (Blu-Ray) and interlaced stereoscopic (satellite/
cable broadcasts)
• Central RS232 control – fully compatible with all market
leading control systems with full integration protocols
available - check website for listing
• LAN control – with Control 4 LAN protocols
• Wide range, bidirectional discrete IR control between
source and display and vice versa (30 KHz to 56 KHz
frequency)
• 36bit Deep Colour supported
• Each output port can be fed/cascaded to multiple
displays (using WyreStorm extender sets or the AMP-
001-010 HDBaseT Digital Amplier as a transmission
device)
• Supports all high denition resolutions up to and
including 1920x1200p and standard video formats
• Choose from 6 Matrix switching methods – infrared
remote control, front panel buttons, local IR, IR call-back,
RS232 and LAN
• Simple switching matrix remote control included, which
can also be learned into a universal remote handset to
allow the control of multiple devices from one handset
• 4 x IR 3.5mm mini-jack ports for each output
• Additional infrared extension port
*While our equipment is tested and graded to Cat5e cable
standard; tests have shown that even better results are
achieved using Cat6 cable, with the lower gauge and
thicker copper cores of Cat6 ensuring a better signal
transfer. Newly installed cabling should always conform
to Part P Regulation and BS 7671 (17th Edition), and
should be terminated to 568B standard.
**Perfect transmission conditions denote cable run is
within specied distance range of product, no electrical
interference, the use of straight cable runs with no bends
or kinks and no patch panels or wall outlets used. Please
be advised that the presence of any of these factors in
your installation may compromise bandwidth and signal
strength.
NOTE WyreStorm reserves the right to make changes
to hardware, packaging and any accompanying
documentation without prior written notice.
1. Do not expose this apparatus to rain, moisture,
sprays, drips or splashes and ensure that no
objects containing liquids are placed on the
apparatus, including cups, glasses and vases.
2. Do not place this unit in a conned space such as
enclosed shelving, cabinets or bookshelves.
Ensure the unit is adequately ventilated.
3. To prevent the risk of electric shock or re hazard
due to overheating, do not cover the unit or
obstruct ventilation openings with material,
newspaper, cardboard or anything that may restrict
airow into the unit.
4. Do not install near external heat sources such as
radiators, heat registers, boilers or any device that
produces heat such as ampliers or computers and
do not place near sources of naked ame.
5. Unplug apparatus from power supply during
lightening storms or when unused for long periods
of time.
6. Protect the power cable from being walked on,
pinched or restricted in any way, especially at plug
connections.
7. Only use attachments/accessories specied by the
manufacturer.
8. Units contain non-servicable parts - Refer all
servicing to qualied service personnel.

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• MX-0404-PP main unit
• Printed instruction manual
• Matrix mounting brackets
• 1 x 12VDC power supply
• 1 x IR Extension cable
• 4 x IR emitters
• 4 x IR receivers
• 1 x MX-0404-PP remote control incl. battery
Operating Temperature
Range
-5 to +35°C (-41 to +95°C)
Operating Humidity
Range
5 to 90 % RH (no condensation)
Bandwith capacity/
Signalling Rate
6.75Gb/s
Input Video Signal 0.5-1.0 volts p-p
Input DDC Signal 5 volts p-p (TTL)
Maximum Single
Link Range
1080p 36bit Deep Colour
Transmission
distance
1080p signal up to 70m/230ft (Under
perfect transmission conditions
including straight cable runs with no
electrical interference, bends, kinks,
patch panels or wall outlets.)
Using WyreStorm 70m HDBaseT
receivers behind each display
Video Format
Supported
VESA: 640x480, 800x600,1024x768,
1280x1024,1600x1200, 1920x1200
DTV/HDTV: 480i/576i/480p/576p/
720p/1080i/1080p
Output Video HDMI v1.4 with full 3D compatibility
with frame packing/sequential (Blu-ray)
and interlaced stereoscopic (satellite/
cable broadcasts)
Audio Format
Supported
DTS-HD, Dolby True HD
Max. Transmission
distance over HDMI
15m / 49ft – use an HDMI repeater if a
longer HDMI connection is necessary.
Power Consumption 35 Watts (max.)
BTU Rating (British
Thermal Unit)
119.35
Power Supply 100-240V AC
Dimensions 440mm / 17.3” (W)
42mm / 1.6” (H)
168mm / 6.6” (D)
Weight 2 Kg / 4.4lbs
Rack space required 1U
4. Package Contents
5. Specications
PACKAGE CONTENTS AND SPECIFICATION
Single Cat5e/6 Display
Receiver (70m/230ft)

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6i. Front Panel
6ii. Rear Panel
7
9
8
10
6
1 1
2 3 2 32 3 2 3 4 5
PANEL DESCRIPTIONS
1
4
2
5
3
Mounting Brackets
Input select button (click to scroll numerically)
Input selection per output (lit to show input currently selected for output)
IR Sensor
Power Switch
1
4
2
5
3
RS232 Port
LAN port
EDID DIP Switch (for manual EDID setting)
12V DC power input
IR Extension port (IR EXT)
UTP Output ports 1-4 (RJ45 Cat5e/6/7)
Duplicate HDMI Output ports 1-4 (HDMI)
IR TX Emitter ports (corresponds to inputs)
Input ports (HDMI)
IR RX Receiver ports (corresponds to outputs)
1 2 3 4 6 7 6 7
8
7 6 7 6
5
9
10

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8. Typical Application
9. Connection
01
TPYICAL APPLICATION AND CONNECTION
Cat5e/6 Cable Performance Guide MX-0404-PP
0ft 328ft32ft 65ft 98ft 131ft 164ft 197ft 230ft 262ft 295ft
0m 100m
10m 20m 30m 40m 50m 60m 70m 80m 90m
Cat5e Wiring Guide
The quality of termination for every RJ45 is essential. Poor terminations
leads to intermittent performance and
longer install times.
Key
cat 5 e/6
70m/230ft
hdmi
rs232
ir tx
ir rx
Key
cat 5 e/6
70m/230ft
hdmi
rs232
ir tx
ir rx
HDMI Source
Cat5e/6 (up to 70m / 230ft)
display 1
Control
System
(additional
control
via
RS232)
IR emitter placed over
or near device infared sensor
IR receiver and IR emitter placed
discretely on the display with a clear line
of sight to the remote handset being used
12v mains
rs232 to
display
(optional)
12v DC
Power
Output
01
RX-1utp-ir-70 RX-1utp-ir-70 RX-1utp-ir-70
RX-1utp-ir-70
Mirror
of 01
Mirror
of 02
Mirror
of 03
Mirror
of 04
Output
02
Output
03
Output
04
POwer
control
system
ir rx
ir link cable
02
04
07
05
06
08
Control
System
Satellite/CablE APPLE TVBlu-ray/DVD MEDIA SERVER
IR RX LINK Cable
connecting from Control
System to IR RX port of
matrix
Control
System
03

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Connect your HDMI input sources (such as: HD-
DVD, PS3/XBOX360, satellite/cable, Blu-Ray etc.) to
HDMI inputs 1 – 4 of the MATRIX.
Attention Do Not Hotplug! - Please insert and
extract cables carefully with the power SWITCHED
OFF. Connecting and disconnecting while the unit is
powered can result in damage to circuitry.
Attach the IR emitter directly over the infrared
receiving sensor of the input source using the adhesive
backing. You may need to adjust the position of the
emitter after installation to achieve the best results.
Sometimes moving the sensor to different areas of the
source facia can improve IR performance.
Plug the 3.5mm jack of the IR emitter into your
chosen number IR TX port on the rear panel of the
MATRIX.
For two-way IR controlling the display from the matrix
side: connect IR RX cables to the IR RX ports on the
rear panel of the MATRIX, ensuring the receiver is placed
in clear view to receive an IR signal, or use an IR LINK
connected to your control system
NOTE Make sure the IR jacks are in the same number
ports.
HINT Locate the infrared sensor on devices by
shining a flashlight onto the display panel of sources
and look for a small sensor.
Connect a good quality, well terminated Cat5e/6
cable with an RJ45 connector wired to 568B standard at
both ends from the UTP Output port of the MATRIX to the
HDBT In of the display receiver. If cascading an output,
connect the UTP to the HDBT In of the transmission
device.
Ensure both RJ45 connectors are pushed securely into
each port and supported by the connector strain relief
clip to prevent them from becoming loose. The quality
of termination for your RJ45 is essential. Poor quality
terminations lead to intermittent performance and longer
install times.
HINT Although all WyreStorm products are tested
using Cat5e as standard, we suggest using Cat6 as
the preferred cable due to its improved distribution
capabilities.
Attention We strongly recommend using the
supplied mounting brackets to secure the MATRIX
and the accompanying DISPLAY RECEIVER. Any
sudden movement of these devices could lead to
loss of picture and sound if connections become
loose or strained, resulting in unnecessary service
call backs.
Connect the HDMI OUT of the DISPLAY RECEIVER
to the HDMI IN of the display.
Plug the 3.5mm jack of the IR receiver into the IR
RX port of the display receiver. Place the IR RX receiver
sensor discretely on the front of the display with care
taken to achieve a clear line of sight with the remote
control to be used.
For two-way IR controlling the display from the matrix
end: Plug the 3.5mm jack of the IR emitter into the
corresponding IR TX port on the display receiver, ensuring
the emitter is placed directly over the infrared receiving
sensor of the display using the adhesive backing.
Again, you may need to adjust the position of both
receiver and emitter to achieve the best IR signal
distribution.
After ensuring the display receiver balun is fixed
firmly in place behind the display, insert the 12v mains
power adaptor (included).
Switch on the power to your input sources, displays,
and any display receivers connected. Finally, power
up the MATRIX. Your MX-0404-PP should now be fully
connected and ready for use.
Attention Remember, always switch off the matrix
before unplugging any inputs or outputs – follow last
on, first off protocol.
If your IR emitters and receivers are correctly placed you
should now be able control both sources and displays
discretely from either location.
If you do not have IR control:
• Check your cables are straight with jacks firmly
connected to ports.
• Check your IR sensors are unobstructed and able to
receive infrared signals.
• Check direct sunlight on the emitters/receivers is not
affecting the infrared signal.
1
2
3
4
5
6
7
8
CONNECTION

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Front Panel Control
IR Extender Control
Front Rear
Remote Control (Local IR)
Select specific
source numbered
1-4
Toggle numerically
forwards/backwards
through connected
source devices
Install battery ‘+’ side up
and only use CR 2025 3V
batteries. Slide
compartment back into
the handset.
Output port number
To change handset
battery
1 2 3 4
1
1 2 3 4
2
1 2 3 4
3
1 2 3 4
4
Pinch here and pull out
10. Basic Operation
BASIC OPERATION
Basic switching of various source inputs to output
displays can be achieved via the front panel control of the
MX-0404-PP.
Outputs are numbered 1 – 4 with an input select button
to the left. Repeated pressing of the select button of a
specific output scrolls numerically through the HDMI input
devices connected to the matrix, with the corresponding
LEDs illustrating when a device has been selected for that
particular output. The chosen input will automatically store
for the output so, even when the matrix is powered off
and on, on resumption the last selected input/output
combination will remain.
The same basic switching functions can also be accessed
via the remote control.
Operation of the handset is the same regardless of
location – locally (source/IR emitter) or remotely (display/
IR receiver).
Simply toggle through the input sources connected to the
matrix by either pressing the left/right arrow buttons or
buttons numbered 1 – 4 for each output.
Should local control of the Matrix via the front panel
IR sensor be an issue, for example if the sensor is
obstructed or the unit is installed in a closed area out
of infrared line of sight, the IR Receiver included can be
inserted into the IR EXT port at the rear to extend the IR
sensor range and enable local control of the matrix. Make
sure the receiver itself is located with a clear line of
sight to the remote handset controlling it.
IR Call-back of Matrix and Source Devices
The MX-0404-PP is not only a switcher and extender of
multiple HDMI signals to multiple HDMI receivers located
remotely, it also passes IR control signals through the IR
call-back system to the matrix and HDMI sources for full,
independent control of all connected inputs from output
locations.

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1
BASIC OPERATION
The IR call-back function can be turned on and off as
required. See below
Setting: To enable IR call-back press and hold OUTPUT
2and OUTPUT 4 together for 3 seconds until the LED
lights FLASH on OUTPUT 1 and OUTPUT 2. Call-back
is now activated and control of the Matrix is now possible
from remote locations.
To disable the call-back function, repeat the process until
the LED lights flash again.
Two-way IR Call-back Between Matrix, Sources and
Displays from Multiple Locations
A key feature on our HDBaseT Matrix range is discrete
IR control of the matrix, sources and displays from any
location – so inputs at the matrix end can be controlled
at a display location and displays can be controlled at the
matrix location.
This is accomplished by placing a series of IR emitters
on devices to control and IR receivers at all locations you
wish to control from to enable the IR signal to travel both
ways via the single Cat5e/6 cable.
At Matrix end: Insert the 3.5mm jacks of the IR TX
included with the unit into the IR TX ports at the rear of
the matrix according to input. The IR signal is added to
the HDMI of the input device so, for example, if the user is
watching Blu-ray on input 3, the IR signal will be directed
through the IR TX3 socket to control the device.
MX-0404-PP
Single Cat5e/6 70m/230ft
IR Receiver
Display Receiver
IR Path
HDMI
IR Path
MX-0404-PP
Single Cat5e/6 70m/230ft
IR Receiver
IR RX Receiver
IR Emitter
IR TX
Display Receiver
IR PathIR PathIR Path
HDMI
HDMI

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11. Advanced Operation
2
ADVANCED OPERATION
As each IR TX port is allocated to an individual HDMI input
port, if the user is unable to establish IR control of the
device, care should be taken to check firstly, that the
IR emitter and HDMI input ports match (Input 1-TX1,
Input2-TX2 etc.) with plugs secured in correct ports, and
secondly, that the IR emitter sensors are firmly attached
directly to the front of inputs and covering infrared sensor
windows of the source devices.
Some later adjustment may be needed to the location
of the sensor to achieve the best performance results -
sometimes moving the sensor to different areas on the
source can improve IR performance.
NOTE Infrared receiving areas of devices can be located
by shining a flashlight onto the front of the device – the
sensor should be able to be seen through the plastic as a
small, round object inside.
As with the IR TX, the IR RX ports are allocated to their
respective UTP OUTPUT ports (Output1-RX1, Output2
-RX2) with the IR signal converted to HDMI and carried
along the single Cat5e/6 cable.
Insert 3.5mm jacks of IR receivers into RX ports, making
sure the receivers themselves are placed in clear view to
receive an infrared signal from the remote handset used to
control the display outputs.
Setting: For the Matrix to enable two-way IR control
between inputs and outputs, press and hold OUTPUT 1
and OUTPUT 4 together for 3 seconds until ALL output
LED lights flash, signalling the unit is in Two-way IR
Mode.
Repeat the process to disable Two-way IR Mode.
At display end: Insert the IR receiver jack into the
IR RX port of the display receiver balun, with the receivers
themselves placed in clear view on or near the displays to
receive an infrared signal from the remote handset used to
control inputs.
Insert the IR emitter jack into the IR TX port of the display
receiver balun, ensuring that the emitter sensor is securely
attached to infrared sensor window of the display.
Follow the same connection and positioning for all baluns/
displays connected to the matrix. If all IR emitters and
IR receivers are positioned and connected correctly with
sources, displays and display receivers fully powered and
the matrix set to IR call-back enabled and IR TX Switch
mode activated, two-way IR will now be possible.
NOTE Misplaced or poorly secured IR emitters and
receivers may result in intermittent IR control signals
passed to and from the matrix. Check your placement
and adjust if necessary.
Typically, unless alternative methods of controlling
the matrix are chosen or problems with device
communication through the matrix encountered, basic
operation is all that is required to operate your MX-0404-
PP. However, the following information on advanced
operation will detail how the matrix system can be
configured and for advanced control and settings can
be altered or data manually input should such problems
arise, as well as configuring the system for third party
control.
RS232 Remote Control
Control of the matrix is possible through RS232 using
third party control systems or the dedicated WyreStorm
control software included with your purchase -
downloadable from product page on
www.wyrestorm.com
Market leading control systems RS232 and IP integration
protocols are also available for download on the product
page. See website for compatible control systems.

11
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54321
9
Ground RXD TXD
876
Fe
male connector - 9 holes
12345
6
Ground
RXDTXD
789
Male connector - 9 holes
RXD Receive serial data from PC
TXD Transmit serial data to PC
Baud rate 9600bps
Data bits 8bits
Parity None
Stop bits 1
Flow control None
Com Port Setting
1
2
3
4
1
2
3
4 5
6
7 8
9
ADVANCED OPERATION
i. RS232 Control
Should third party control be required, please see below
for control system configuration and hex code input. The
RS232 connection on the matrix is female DB9 Users
can use a USB to RS232 cable or a direct male to female
serial cable.
ii. COM CTL
After fully connecting all inputs and outputs to the matrix
and installing the software, on opening the program
the control window will display information from the
matrix, such as messages received from the switch such
as input/output details, firmware version and control
commands/HEX codes that allow the system to be
controlled remotely, as well as buttons used to navigate
the screen.
Receive Message Window – displays messages
received from the matrix, such as input/output settings
and command selections.You can view the current
condition of all input/output ports by pressing the
button.
Pressing
will delete the previous message received in the window.
Send Message Window – Input your serial
commands for the matrix in the Send Message Window
- such as instructions for outputs or to enter update mode
– and click the Send button to deliver the message to the
Matrix.
NOTE To see the firmware version currently used in
the system – power off and repower while the matrix is
connected to COM CTL. The firmware version and
creation date will be displayed together with the normal
output state of the matrix.
Set IP Button – allows you to set the IP address to
be used by the system.
Clicking opens a pop-up window in which you can
choose to let the system automatically detect your IP
address, with the result displayed in the box below.
Alternatively, if the system cannot detect an IP address,
select ‘Use the following IP Address’ and you can add
manually.
Click
to complete the process or
to exit and return to the main screen
UTP Set – Default setting is OFF for normal Matrix
operation to obey device EDID/HDCP commands and
high hotplug settings when outputting a signal.
Switching output settings to ON instructs the matrix
to output a signal regardless of device EDID/HDCP
or hotplug data – such information is circumvented to
encourage communication in the event of problems
between sync devices.
We recommend this setting for system debugging by
the installer and not for operation by the end user.
Female connector - 9 holes
Male connector - 9 pins

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Technical Support: [email protected] US: [phone] EU: [phone]
IR Matrix – Allows the IR RX port assignment to be
changed. Default is IR RX Port #1 sent to UTP output #1
etc...
Select the
button to check current settings attached to the IR port.
Com Connect State - Shows if the matrix is
connected or disconnected to the Com Port and
communication is enabled. Selection between ports is
available by pressing the Com Port Select button.
When connected, the only option will be to Disconnect
and vice versa. Press to connect/disconnect the matrix
from the software control.
•Connected for matrix communication enabled
•Disconnected for matrix communication disabled
Com Select
Connect/Disconnect
Click the Com Select dropdown to see all Com ports
available. Select your chosen Com port number and press
the CONNECT button. You will notice the button change
toshow ‘disconnect’ and CONNECT STATE change
to green for ‘connected’. Pressing the button again will
disconnect the Com port and the CONNECT state will
show red.
Input/Output Switch - Switches connected inputs
per output.
5
6
7
8
7
8
9
Operation as with remote control handset – select the
chosen input to be displayed on each output by either
clicking the left/right arrow buttons to scroll through inputs
numerically, or pressing the input number 1-4.
iii. LAN Control
The matrix can also be controlled via LAN over a network/
web browser using the supplied WyreStorm software
or LAN protocols from third party companies, such as
Control 4.
Depending on your version of matrix, LAN control
software will either be NET CTL on matrix version 1.0 or
SmartSet Gui on matrix versions 2.0, 3.0, 3.0L.
Matrix versions 2.0 and above will not be able to support
NET CTL software and features such as access through
a web browser. Please ensure you are using the correct
software for your matrix model. If in any doubt, contact
your authorised WyreStorm representative for more
information.
Attention Use a ‘straight through’ ethernet cable
for switch/router connection and a ‘cross-over’
cable for connection to a PC. Using the incorrect
cable will not damage your equipment, but it may
result in poor/no connection. Make sure that
your LAN cable is correctly terminated and firmly
connected to ports before running the software.
a. NET CTL (Matrix model ver. 1.0 only)
As with COM CTL, install the NET CTL software included
with the matrix (also downloadable from www.wyrestorm.
com) and run the program by double-clicking NETCTL.
exe
On initial opening, the program will first create a NETCTL.
TXT file that will serve as a device backup for future use;
including connection settings such as IP address and
MAC address of the matrix, as well as its name if you
decide to change the name of your matrix (see Device
Name section below).
On subsequent openings, NETCTL will then search the
Matrix for the saved data required for connection.
ADVANCED OPERATION

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Technical Support: [email protected] US: [phone] EU: [phone]
If using for the first time, the program will automatically
detect the IP address being used, with the result
displayed in the white area beneath.
Should no result appear or if the system is unable to
detect an IP address automatically, press the
button to locate.
When the IP address appears, click
to attach the IP address to the system and
the IP address will change to a default factory serial
number MX-0404-PP or MX0404-HE1.
Device Name
Should you wish to change the name of your matrix from
the factory default, just right click on the serial number
and select ‘rename’ from the dropdown menu. Input the
new name and press OK.
Double click on the device name/default factory serial
number (or right click and OPEN) and you will be directed
to a web login page in your internet browser.
Enter the default password of ten zeros ‘0000000000’
and click
to take you to the matrix controller screen.
The layout of the NET CTL controller screen includes
an upper section to allocate input sources to output with
the selection displayed on the left hand side.
Operation is the same as COM CTL – Inputs buttons 1-4
can be clicked to be selected per Output port.
Press the
button to update your chosen matrix settings into the left
hand display and your selection to take effect.
The lower section of the NET CTL controller screen
is dedicated to IR matrix settings as per the COM CTL
function in the previous section. Making sure IR HEX
codes have been correctly input into the Matrix, select the
IR TX ports allocated to specific inouts/outputs to control
devices remotely over the network.
A
B
5
ADVANCED OPERATION

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Technical Support: [email protected] US: [phone] EU: [phone]
If you do not initially see your matrix being
connected, click on the SEARCH button
a. If it is recognized, it may show up as the default Matrix
8:8 setting rather than MX-0404-PP
Select the matrix and click on SET-UP. From here
you can change settings on the network card
- Network: Enable DHCP to set a static IP, etc.
Sockets: Drivers are built around the use of Port 23. If
you see that the Port is set to 1984, change to Port 23
ADVANCED OPERATION
Assign IP
If ‘Assign IP’ is displayed in the dialog box, the matrix
has encountered a problem detecting an IP address and
manual input of information is required.
In such instances, double click ‘Assign IP’ or
right click and choose Assign IP from the dropdown
menu to add details as required.
Click
to assign the new IP address to the system and you will
return to the previous screen or
to return without changes taking effect.
Now click
for the Matrix to detect the new IP address, which will
appear in the dialog box. Finally click
to confirm IP settings
Attention This ‘Assign IP’ process differs from the
COM CTL ‘IP Set’ function.
‘Set IP’ in COMCTL saves/reads the IP address
in flash and sets it as static IP. ‘Assign IP’ is only
used when the system fails to obtain an IP address
automatically and is NOT saved in flash.
b. WyreStorm SmartSet (matrix model ver. 2.0, 3.0,
3.0L)
Unzip the file WS IP Device Scanner ( NEW LAN
BOARD) and double click on the SmartSetGui application
Initially the document is in Chinese. To change this,
click on the characters on the top of the tool bar with a (L)
next to it, and select English from the menu options.
You may have to exit and re-enter the application for the
change to take effect.
1
2
3
4

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Technical Support: [email protected] US: [phone] EU: [phone]
Device: change name of matrix
If the default setting reflects an 8x8 matrix model, use this
page to manually change name of your matrix to better
reflect the model you have.
iv. EDID DIP Switch setting
Distribution of HD signals through the matrix requires
mutual communication or ‘handshake’ between source
and display. If there is any disparity between the two,
successful transmission becomes problematic.
This matrix comes equipped with an EDID DIP switch
for manual adjustment of matrix settings to encourage
communication between INPUT and OUTPUT devices. If
installation compatibility issues arise, check the settings
on your connected devices and adjust the DIP settings as
required.
Attention Changes to the DIP switch settings
should be made with the matrix OFF, ideally with
all power cables and HDMI leads and UTP cables
removed to guard against electrostatic build up that
may damage your system. DO NOT HOTSWAP your
cables when changing DIP SETTINGS.
ALL changes to the DIP settings become effective
upon powering ON the matrix.
EDID Copy from Output display to Input
port (Force Signal Output mode)
To copy the EDID from an OUTPUT display
to a specific INPUT port, first set the DIP
switch to this position. Then select the INPUT by pressing
and holding the chosen OUTPUT SELECT button for 3
seconds for the EDID to be copied from the DISPLAY to
the INPUT port.
AVR 7.1 Audio EDID COPY to Blu-ray source (AV
Receiver copy)
For users who wish to copy EDID from an AV Receiver
with 7.1 channel audio to a specific input port containing
a Blu-ray player, follow a variation on the instructions
above:
1. Set the DIP switch to the above position with the matrix
in the OFF position.
2. Connect the AVR to your desired OUTPUT port on the
matrix (for example, OUTPUT 2)
3. Power ON the matrix and select your INPUT on the
AVR, making sure your chosen SOURCE is connected
to (for example, INPUT 3 – Blu-ray)
4. Press and hold the OUTPUT SELECT button for 3
seconds for the EDID data to be copied from OUTPUT
2 (AVR) to INPUT 3 (Blu-ray).
1080p 3D Video / Stereo Audio
Setting the DIP switch to this position will
instruct the matrix to use embedded 1080p
3D video and Stereo audio to encourage
communication between the matrix and 3D sources/3D
displays if handshake problems are encountered.
After setting the DIP switch, reconnect and turn on for the
changes to take effect.
ADVANCED OPERATION

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Technical Support: [email protected] US: [phone] EU: [phone]
WyreStorm Install Test Kit
Part Number TT-HDMI-KIT
Generally, the majority of HD distribution installation
issues are either caused by minor connection
errors, communication problems between devices,
or when the transmission of high signal bandwidth
is attempted using insufficient cable. Should you
encounter any technical difficulties when installing
and configuring the matrix, we are confident
solutions can be found by working through the
following troubleshooting checklist before seeking
alternative technical support.
No Picture or poor quality picture
1) Power – are your HDBaseT transmitter or display
receiver baluns powered both ends? Transmitters and
receivers should have their own power source i.e. the 5v
power adaptors included with your baluns.
Are all sources definitely powered and firmly connected?
2) If possible, always use test equipment prior to
installation and to troubleshoot any problems.
3) Distance – Is your cable too long for the signal to be
transmitted effectively? The Pro Plus allows transmission
of 1080p up to 70m (230ft) so make sure you cable
distance matches your requirements and is well within the
maximum transmission distance of the signal.
Note: If you are approaching the limits of the transmission
capabilities, you will need to use a WyreStorm Extender
set for the signal to transmit effectively.
12. Troubleshooting
TROUBLESHOOTING
1080p Stereo using embedded EDID
(Default Factory Setting)
The matrix will use embedded 1080p
video and stereo audio in this DIP setting.
After setting the DIP switch, reconnect and turn on for
EDID settings to take effect.
RESETTING TO FACTORY DEFAULT:
As 1080p-3D-Stereo is the default factory setting for
the matrix, to reset EDID of all ports, simply set the DIP
switch to the above position when the matrix is
powered OFF. On powering ON, all ports will revert to
1080p-3D-Stereo and DIP switches can be adjusted
as necessary.
1080i Stereo (using embedded EDID)
In instances where a connected display is
unable to achieve 1080p resolution (such
as using older or cheaper models), this DIP
setting will instruct the matrix to use embedded 1080i
video and stereo audio to output a signal.
After setting the DIP switch, reconnect and turn on for
EDID settings to take effect.
1080p 5.1 Audio (using embedded EDID)
When set to this DIP position the matrix will
use embedded 1080p video with 5.1ch
Audio. After setting the DIP switch,
reconnect and turn on for EDID settings to take effect.
1080p 7.1ch Audio (using embedded
EDID)
When set to this DIP position the matrix will
use embedded 1080p video with 7.1ch
Audio. After setting the DIP switch, reconnect and turn on
for EDID settings to take effect.
Remaining settings no function (reserved for future
update

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Technical Support: [email protected] US: [phone] EU: [phone]
4) Cable joins? Joins in your cable run can impact on
signal strength, resulting in reduced transmission that may
manifest itself in poor picture quality or a complete lack of
picture.
5) Signal Reduction – Are you using stranded patch
leads as interconnects between patch panels or
wall outlets? Such use reduces signal strength – we
recommend solid core straight through connections to be
used wherever possible.
6) Resolution – If you reduce the resolution of the
source, do you get a picture? If so, this suggests a
discrepancy between source and display resolution or
a bandwidth capacity issue with your cable. Check that
your inputs and outputs share the same resolution and
that the signal is being successfully transmitted along your
cable run.
7) Correct connection – It may seem obvious but
double check all UTP, HDMI, power and IR cables are
connected to the correct ports. Even a fraction off can
be the difference between a perfect picture and a blank
screen. Double check all connections are firmly made in
the correct ports.
9) Cable wired to 568B standard? Is your cable wired
and terminated correctly and are those terminations
connected to the correct ports?
10) Electrical interference – HD transmissions are
susceptible to electrostatic interference so locations of
cables and devices should be considered
11) Do you get a picture if you connect the source
directly to the display? If not then the problem could lie
with the input or output device rather than the means of
distribution i.e. the cable or matrix itself.
12) HDMI lead condition and quality – HDMI cables
and connectors are delicate and can be damaged much
easier than component or coax cable. Furthermore,
lead quality varies dramatically, particularly in lower price
brackets. Swap your HDMI leads and check operation –
damage to or quality of your leads could be the problem.
If in doubt, swap them over. Always take care inserting
and extracting your HDMI from matrix ports so as not to
damage the connectors or ports.
13) Picture snow/HD ‘noise’ – represents a poorly
established signal that may be caused by poor quality
terminations or excessive cable lengths. Try swapping the
display adaptors from a location you know is functioning
properly or swapping the outputs of the matrix switch
TROUBLESHOOTING
used. If the problem remains on the same screen this
may be caused by a connection problem between matrix
and display – turn off all equipment and swap the signal
carrying cables at both ends to ascertain if the cable or
termination is at fault.
14) Blu-ray: Deep Colour – make sure Deep Colour is
turned on in your Blu-ray settings and displays.
15) Blu-ray: Resolution – if a reduction of resolution to
720/1080i produces an image, cable issues such as
interference, patch panels, wall outlets, stranded cable
use or excessive cable length are likely restricting
transmission of a full 1080p signal.
16) Blu-ray: 3D – is the equipment used 3D enabled/
compatible? Is a 3D disc being played in a 3D enabled
Bluray player or through a compatible amplifier?
17) Colour distortion – a pink or green screen indicates
an incompatibility between colour spacing formats – the
commonly used RGB or YUV used by older displays.
Some sources allow switching between RGB and YUV
which may solve any colour problems. If not, try changing
the HDMI cable between the source and the matrix to rule
out defective cabling.
Audio is transmitted within the video signal – there
is no separate audio track – so generally a problem
with sound will be accompanied by a problem with
picture. However, if technical issues with audio are
experienced, the cause is typically communication
between sources, displays and/or AV receiver
settings.
No sound or poor quality audio
1) If using an AV receiver, check your source input
assignment – do you have specific speaker sets or zones
enabled? Some AV receivers allow individual speaker
selections assigned to specific zones in the set up so
check the speakers used are fully connected to the
amplifier and correctly assigned within the system set up.
Note: If you experience problems when an AV receiver is
used, the cause is usually the settings of the AVR itself.
Refer to the AVR manufacturer’s guidelines on the correct
settings to use for your requirements.
2) Consistency of audio output between devices – Is
there any discrepancy between the audio output of the
source, the audio or zonal settings of the AV receiver and
the speaker configuration used needed for successful

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Technical Support: [email protected] US: [phone] EU: [phone]
5) UTP Termination Issues - swap cables over at
both transmitter and receiver ends to see if control is
established. If so, a possible re-termination of the cable
could remedy the problem.
6) Are you using WyreStorm emitters and receivers?
The use of third party products/magic eyes may not be
compatible. Always use WyreStorm components included
with your purchase or check compatibility of third party
control systems with your WyreStorm dealer.
7) If problems persist, swap out the IR emitters and
receivers to rule out faults with the units themselves. Use
emitters you know are fully operational to test working
condition.
8) Reactivate the IR callback function on your matrix and
swap IR ports on the matrix to rule out a fault with the
matrix or connection ports.
9) Should IR remain unresponsive, turn off and
disconnectall cables from the matrix and reconnect zones
one at a time to assess if one location in particular is the
problem. If so, run new cables directly to the display – if
this fixes the problem, it is likely that electromagnetic
interference /damage to the cable somewhere along the
run is causing the IR signal to drop out. Investigate and
remove EM interference from the run or replace damaged
UTP cable.
13. FAQ’s
5e or 6?
While our equipment is tested and graded to Cat 5e
cable standard; tests have shown that better results
are achieved when using Cat6 cable. The lower gauge,
thicker copper cores ensure better signal transfer.
Newly installed cabling should always conform to Part P
Regulation and BS 7671 (17th Edition), and should be
terminated to 568B standard
Can I use a single Cat 5e cable?
Although conventional transmission is considered to be
two Cat5e cables, it is possible to send the signal down
a single cable if necessary. All of our pro-matrix switches
and UTP splitters support single UTP mode, however in
this mode IR control of sources and matrix switching is
not possible.
However using HDBaseT transmission; all of the twin
cable features are supported with the added benefit of
Ethernet and RS232 control.
TROUBLESHOOTING and FAQ’S
audio replication? If you are outputting 7.1, make sure all
devices connected are also outputting 7.1
Note: Occasionally with some sources, the device
settings allow the specification of audio output through
a TV or an HDMI port. If using an AV receiver, check the
HDMI output option is selected.
3) Do all the local sources work through the AV
receiver?
Check the operation of each source individually.
Bandwidth
1) If using a graphics-based source (such as a PC/Mac/
media server), make sure the source resolution is set to
a maximum of 1080p, 50Hz. Higher resolutions available
for graphics-based systems require higher bandwidth
that may affect transmission of signals as well as
incompatibility with devices.
IR
1) Check you are using emitters at the IR TX
transmitter end and receivers at the IR RX receiver
end – are they connected to the correct ports on the
matrix and display receiver.
2) Is the emitter correctly positioned on the source?
Fix the emitter directly over the infrared sensor of the
source and attach using the adhesive backing.
Note: Locate the infrared source sensor by using a
flashlight to find s small sensor within the facia of the
source display. If necessary, secure the emitter over the
sensor with a small amount of contact adhesive.
3) Is your remote powered and sending a signal?
IR is invisible to the naked eye, so use a digital camera/
phone camera to check the remote signal – point the
camera at the remote control when pressing a button. You
should see the remote transmitter flashing to indicate a
signal being sent. Replace batteries if flashing is not seen
on the digital camera screen.
4) IR dropout issues can be due to exterior influences
emitting infrared radiation that can interrupt IR signals.
Ensure emitters and receivers are away from the following
causes of IR interference.
• Direct sunlight
• Halogen lighting
• Plasma screens

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Technical Support: [email protected] US: [phone] EU: [phone]
How far can the signal travel?
Under perfect transmission conditions Class B HDBaseT
transmissions of 1080p video are capable of distances
up to 70m/230ft. Perfect conditions mean no electrical
interference, straight cable runs with no bends or kinks
and no patch panels or wall outlets. If some of the
above are factors in your installation then signal strength
and bandwidth can be compromised. If a cable run is
reaching the upper limit of the receivers’ capabilities,
then the signal can be boosted by way of an extender
set (TX & RX) or by simply using an in-line repeater. Our
transmission signals can be repeated up to 7 times
(700m) using HDBaseT technology.
What about 3D?
All of our matrix switches and most of our extender
products will pass-through a 3D Blu-ray signal. Coax
extender sets do not support frame sequential 3D (Blu-
ray), but will still pass-through interlaced stereo-scopic 3D
(Satellite etc.)
How do I control the sources?
Most of our HDMI distribution products support some
kind of IR pass-through from point-to-point extender sets
to pro and HDBaseT matrices. Most of the range now
supports wideband IR meaning it is compatible with any
IR device available on the market. Our Pro and HDBaseT
matrix range (Cat 5e) has IR pass-through from each of
the outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
IR would be routed only to the applicable source.
Do I need power at the TV end?
Yes. Our HD display adaptors require a 5v power supply
at the TV end to operate. It’s important that these are
powered locally and do not receive remote power from
the rack as there can be issues resulting from voltage
drop along the length of cable.
Are WyreStorm products compatible with
HDMI 1.4?
HDMI 1.4 refers to a list of ‘features’ that a device is
capable of supporting, including Ethernet channel, return
audio channel, 3D etc. Due to the continuously evolving
nature of the technology, HDMI Licensing LLC have now
decided to simplify terminology by testing and referring to
cable in terms of STANDARD or HIGH-SPEED rather than
in generations 1.3, 1.4 etc.
• STANDARD (or “category 1”) HDMI cables perform
at speeds of 75Mhz or up to 6.75Gbps, which is the
equivalent to a 720p/1080i signal.
• All WyreStorm equipment support HIGH-SPEED (or
“category 2”) HDMI cables that have been tested to
FAQ’S
perform at speeds of 340Mhz or up to 10.2Gbps, which
is the highest bandwidth currently utilised over an HDMI
cable and can successfully handle 1080p signals including
those at increased color depths and/or increased refresh
rates from the Source. High-Speed cables are also able to
accommodate higher resolution displays, such as WQXGA
cinema monitors (resolution of 2560 x 1600).
What about screens with different
resolution capabilities?
When sending a signal point to point a TV will
communicate it’s capabilities to the source, then the
source will output a suitable signal that compatible (i.e.
1080p Stereo audio). If you were to use a matrix switch
with three 1080p screens and one 1080i screen, the
resultant image would be 1080i across all screens. The
matrix switches do not scale per output but instead
negotiate with the source a signal that all screens are
capable of supporting.
How does the Matrix cope with HDCP?
HDCP (High Definition Copyright Protection) is a feature
built in to HDMI devices to prevent theft of or illegal
distribution of HD content. Unlike competing products,
WyreStorm matrix switches are legal and comply with
HDCP regulations. They do this by assigning a “key” to
every display connected to the switch. HDCP “keys” are
assigned to a display when connected to a HDMI device
normally. This doesn’t change when connected to a
switch; it just assigns more of them.
I can get 1080i but not 1080p at a TV
location
Firstly ensure that both the source is outputting 1080p
and that the TV is Full HD 1080p screen. If this is the case
then the receiver Cat 5e or Coax may need setting up
for long cable mode using the DIP switches. This useful
feature uses an alternative Equalisation method to re-sync
the signal over longer distances.
I cannot get a signal out from my A/V
receiver along a Cat 5e extender set
Check to ensure that the A/V Receiver isn’t adding CEC
(HDMI Control Protocol) to the outgoing signal, this can
sometimes have an effect on the HDMI signal.

20
Technical Support: [email protected] US: [phone] EU: [phone]
Should you feel your product does not function
adequately due to defects in materials or workmanship,
we (referred to as “the warrantor”) will, for the length of
the period indicated below (starting from the original date
of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 3 year PARTS
and LABOUR warranty. During this period there will be no
charge for unit repair, replacement of unit components or
replacement of product if necessary.
The decision to repair or replace will be made by the
warrantor. The purchaser must mail-in the product during
the warranty period. This limited warranty only covers the
product purchased as new and is extended to the original
purchaser only. It is non-transferable to subsequent
owners, even during the warranty period.
A purchase receipt or other proof of original purchase
date is required for the limited warranty service.
1. This Limited Warranty ONLY COVERS failures due
to defects in materials or workmanship and DOES
NOT COVER normal wear and tear or cosmetic
damage.
The limited warranty also DOES NOT COVER damage
that occurs in shipment or failures caused by products not
supplied by the warrantor, failures resulting from accident,
misuse, abuse, neglect, mishandling, misapplication,
alteration, incorrect installation, set-up adjustment,
implementation of/to consumer controls, improper
maintenance, power line surge, lightening damage,
modification, service by anyone other than
a manufacturer-approved service centre or factory-
authorised personnel, or damage attributable to acts of
God.
17i. Warranty
17ii. Warranty Limits &
Exclusions
MAINTENANCE, PROVIDED SERVICE, MAIL-IN-SERVICE, WARRANTY AND WARRANTY LIMITS & EXCLUSIONS
Clean this unit with a soft, dry cloth only. Never use
alcohol, paint thinner or other harsh chemicals.
Provided Service:
1. Damage requiring service: This unit should be
serviced by a qualified service personnel if:
• The DC power supply or AC adaptor has been
damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits a marked
change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel: Do not attempt to service the
unit beyond that described in these operating instructions.
Refer all other servicing to authorised servicing personnel.
3. Replacement Parts: When parts need replacing,
ensure parts approved by the manufacturer are used
– either those specified by the manufacturer or parts
possessing the same characteristics as the original parts.
Be aware – unauthorised substitutes may result in fire,
electric shock, or other hazards and will invalidate your
warranty.
4. Safety Check: After repairs or service, ask the service
personnel to perform safety checks to confirm the unit is
in proper working condition.
When shipping the unit, carefully pack and send it
prepaid, with adequate insurance and preferably in the
original packaging. Please include a document or letter
detailing the reason for return and include a daytime
telephone number and/or email address where you can
be contacted.
If repair is required during the limited warranty period,
the purchaser will be required to provide a sales receipt
or other proof of purchase, indicating date and location
of purchase as well as the price paid for the product.
The customer will be charged for the repair of any unit
received unless such information is provided.
14. Maintenance
15. Provided Service
16. Mail-in-service