Xerox DocuPrint 96/4635/180 IPS User manual

Xerox DocuPrint 96/4635/180 IPS
Troubleshooting Guide
Version 7.1
August 2000
721P88190

Xerox Corporation
Printing Systems Documentation and Education
701 South Aviation Boulevard, ESM1-058
El Segundo, CA 90245
©1998, 1999, 2000 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of
copyrightable material and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation,
material generated from the software programs which are displayed
on the screen, such as icons, screen displays, looks, etc.
Printed in the United States of America
Publication number: 721P88190
Xerox® and all Xerox products mentioned in this publication are
trademarks of Xerox Corporation. Products and trademarks of other
companies are also acknowledged.
Changes are periodically made to this document. Changes, technical
inaccuracies, and typographical errors will be corrected in
subsequent editions.

XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE iii
Laser safety
!Warning: Adjustments, use of controls, or performance of
procedures other than those specified herein may result in
hazardous light exposure.
The Xerox DocuPrint printers are certified to comply with the
performance standards of the U.S. Department of Health, Education,
and Welfare for Class 1 laser products. Class 1 laser products do not
emit hazardous radiation. The DocuPrint printers do not emit
hazardous radiation because the laser beam is completely enclosed
during all modes of customer operation.
The laser danger labels on the system are for Xerox service
representatives and are on or near panels or shields that must be
removed with a tool. DO NOT REMOVE LABELED PANELS OR
PANELS NEAR LABELS. ONLY XEROX SERVICE
REPRESENTATIVES HAVE ACCESS TO THESE PANELS.
Ozone information
This product produces ozone during normal operation. The amount
of ozone produced depends on copy volume. Ozone is heavier than
air. The environmental parameters specified in the Xerox installation
instructions ensure that concentration levels are within safe limits. If
you need additional information concerning ozone, call 1-800-828-
6571 to request the Xerox publication 600P83222, OZONE.
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iv XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE
Operation safety
Your Xerox equipment and supplies have been designed and tested
to meet strict safety requirements. They have been approved by
safety agencies, and they comply with environmental standards.
Please observe the following precautions to ensure your continued
safety.
•Always connect equipment to a properly grounded electrical
outlet. If in doubt, have the outlet checked by a qualified
electrician.
!Warning: Improper connection of the equipment grounding
conductor may result in risk of electrical shock.
•Never use a ground adapter plug to connect equipment to an
electrical outlet that lacks a ground connection terminal.
•Always place equipment on a solid support surface with
adequate strength for its weight.
•Always use materials and supplies specifically designed for
your Xerox equipment. Use of unsuitable materials may result in
poor performance and may create a hazardous situation.
•Never move either the printer or the Printer Controller without
first contacting Xerox for approval.
•Never attempt any maintenance that is not specifically
described in this documentation.
•Never remove any covers or guards that are fastened with
screws. There are no operator-serviceable areas within these
covers.
•Never override electrical or mechanical interlocks.
•Never use supplies or cleaning materials for other than their
intended purposes. Keep all materials out of the reach of
children.
•Never operate the equipment if you notice unusual noises or
odors. Disconnect the power cord from the electrical outlet and
call service to correct the problem.
If you need any additional safety information concerning the
equipment or materials Xerox supplies, call Xerox Product Safety at
the following toll-free number in the United States:
1-800-828-6571
For customers outside the United States, contact your local Xerox
representative or operating company.
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XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE v
Table of contents
Laser safety iii
Ozone information iii
Operation safety iv
Introduction vii
About this guide vii
Contents vii
Conventions viii
Related publications ix
1. Calling for service 1-1
Information to have on hand when calling for service 1-1
Enabling and disabling the modem for remote service 1-2
Preparing your system for remote service 1-2
Enabling your modem 1-3
Disabling your modem 1-3
2. Fault masking 2-1
3. Clearing paper misfeeds and jams 3-1
Clearing a feeder tray fault 3-2
Frequent misfeeds 3-4
Clearing paper jams 3-6
Job recovery 3-8
Printer areas 3-9
Clearing bypass transport paper jams 3-21
Paper curl and paper jams 3-23
Measuring the paper curl 3-23
Adjusting the decurler lever 3-24
4. Correcting skewed or damaged printing 4-1
5. Correcting stacker problems 5-1
6. System unresponsive 6-1
Index INDEX-1

TABLE OF CONTENTS
vi XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE

XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE vii
Introduction
This Xerox DocuPrint 96/4635/180 IPS Troubleshooting Guide
describes how to solve some specific problems that may occur when
you are using the printing system.
About this guide
This guide is designed for Xerox DocuPrint 96/4635/180 IPS
operators whose job consists of the routine operation of one of these
systems.
Users should have an understanding of Printer Controller operations.
Before using this guide, become familiar with its contents and
conventions.
Contents
This section lists the contents of this guide:
•Chapter 1, “Calling for service,”describes the information to
have on hand when calling for support service, and provides
information on using the Sixth Sense Technology.
•Chapter 2, “Fault masking,”describes how the 4635 IPS masks
a problem so that the job will continue to print.
•Chapter 3, “Clearing paper misfeeds and jams,”illustrates how
to clear paper misfeeds and jams from various parts of the
paper path.
•Chapter 4, “Correcting skewed or damaged printing,”explains
how to adjust the registration transport roll levers.
•Chapter 5, “Correcting stacker problems,”provides solutions to
common stacker problems.
•Chapter 6, “System unresponsive,”provides solutions to
specific printer problems.
An index is provided at the back of the guide.

INTRODUCTION
viii XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE
Conventions
This guide uses the following conventions:
•All caps and angle brackets—Within procedures, the names of
keys are shown in all caps within angle brackets (for example,
press <ENTER>).
•<Angle brackets> —Variable information, or the position of a
specified argument in the command syntax, appears in angle
brackets (for example, List Fonts <Pattern>).
•Bold —Within procedures, text and numbers that you enter are
shown in bold.
•“Enter”—Within procedures, the two-step process of keying in
data and pressing <ENTER> (for example, enter y).
•Italics —Document and library names are shown in italics (for
example, the Xerox DocuPrint 96/4635/180 IPS
Troubleshooting Guide).
•Capitalization of graphical user interface (GUI) window titles
matches the titles as they appear on the screen. In cases where
a window does not have a title, it is referenced using all lower
case. For example:
—At the graphical user interface, use the Output
Configuration window to group the trays.
—The main window displays the current system status.
Note: Notes are hints that help you perform a task or understand
the text.
Caution: Cautions alert you to an action that could damage
hardware or software.
!Warning: Warnings alert you to conditions that could affect the
safety of people.
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INTRODUCTION
XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE ix
Related publications
This document is part of the Xerox DocuPrint IPS publication set.
Xerox documents Following is a list of all Xerox DocuPrint IPS documents. For a
complete list and description of available Xerox documentation, refer
to the Xerox Customer Documentation Catalog (publication number
610P17517), or call your service representative.
Application Programmer/System Administrator Quick Reference
Card
Customer Information Quick Reference Card
Generic MICR Fundamentals Guide
Glossary
Guide to Configuring and Managing the System
Guide to Performing Routine Maintenance
Helpful Facts About Paper
Installation Planning Guide
Master Index
Messages Guide
Solutions Guide
System Overview Guide
Troubleshooting Guide
Xerox Standard Font Library Font User Guide
The documentation set also includes an electronic version, the
DocuPrint IPS Interactive Customer Documentation CD.
IBM documents Following are related IBM documents. Contact your local IBM
representative for ordering instructions for IBM AFP/PSF manuals
that might be useful for your specific installation.
IBM 3825 Page Printer Product Description
IBM Intelligent Printer Data Stream Reference
IBM Advanced Function Presentation Printer Summary
IBM ITSC Distributing AFP Printing from a Host System
IBM Advanced Function Printing Data Stream Reference
IBM Data Stream and Object Architectures: Mixed Object Document
Content Architecture Reference
Guide to Advanced Function Presentation

INTRODUCTION
x XEROX DOCUPRINT 96/4635/180 IPS TROUBLESHOOTING GUIDE