Xerox WorkCentre 3550 Operating manual

Xerox®WorkCentre 3550
April 2010

Xerox WorkCentre 3550
Quick Use Guide
2

Xerox WorkCentre 3550
Quick Use Guide
3
English
Xerox WorkCentre 3550 Quick Use Guide
Thank you for choosing the Xerox WorkCentre 3550. If you work through the
procedures in this book in the order they are presented, you will successfully:
• Connect the machine
• Setup the machine
• Operate the machine
Contents
Safety and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . 4
Install the WorkCentre 3550 . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configure the Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Your WorkCentre 3550 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Install Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
E-mail Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Making Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Printing a Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Sending an E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Using the USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Enhance Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Further Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

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Xerox WorkCentre 3550
Quick Use Guide
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Safety and Legal Information
To ensure you operate the equipment safely please carefully read the safety
and regulatory notes in the User Guide supplied on the User Documentation
CD before using this product.
Your Xerox machine and supplies have been designed and tested to meet strict
safety requirements. These include safety agency evaluation and certification,
and compliance with electromagnetic regulations and established
environmental standards.
The safety and environment testing and performance of this machine have
been verified using Xerox materials only.
Unauthorized alterations, which may include the addition of new functions or
connection of external machines, may impact the machine certification. Please
contact your Xerox representative for more information.
This machine has been designed to provide operator access to safe areas only.
Operator access to hazardous areas is restricted using covers or guards, which
require a tool to enable removal. Never remove the covers or guards that
protect hazardous areas.
Any operator machine maintenance procedures will be described in the user
documentation supplied with the machine. Do not carry out any maintenance
on this machine which is not described in the customer documentation.
Follow the electrical safety information as described in the customer
documentation supplied with the product. The power cable is the disconnect
device for this machine. It is attached to the back of the machine as a plug-in
device. To remove all electrical power from the machine, disconnect the power
cable from the electrical outlet.
Use of controls, adjustments or performance of procedure other than those
specified in the customer documentation supplied with the product may result
in hazardous light exposure.
Use supplies and cleaning materials only as directed in the user
documentation. Do not remove covers or guards that are fastened with screws.
There are no parts behind these covers that you can maintain or service.
This machine will produce ozone during normal operation. The ozone produced
is heavier than air and is dependent on copy volume. Providing the correct
environmental parameters as specified in the Xerox installation procedure will
ensure that the concentration levels meet safe limits.
Store all consumables in accordance with the instructions given on the package
or container.

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This equipment has been tested and found to comply with the limits for a Class
A digital machine, pursuant to part 15 of the FCC Rules. Shielded interface
cables must be used with this equipment to maintain compliance with FCC
regulations in the United States. This machine is certified by the following
Agency using the Safety standards listed.
This machine has been manufactured under a registered ISO9001 Quality
system.
For more information on Environment, Health, and Safety in relation to this
Xerox machine and supplies, please contact the following customer help lines:
• USA: 1-800 828-6571
• Canada: 1-800 828-6571
• Europe: [phone]
machine safety information is also available on the Xerox website:
www.xerox.com/about-xerox/environment
Copyright
©2010 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under
the copyright laws of the United States. Contents of this publication may not be
reproduced in any form without permission of Xerox Corporation.
Xerox®and the sphere of connectivity design are trademarks of Xerox Corporation
in the United States and/or other countries.
Document version 1.0: March 2010
Agency Standard
Underwriters Laboratories Inc. UL60950-1 2nd Edition (USA/Canada)
IEC/EN60950-1 2nd Edition

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Install the WorkCentre 3550
1. Unpack the machine and any hardware options and locate the
Installation Instructions.
2. Follow the Installation Instructions to assemble the machine and
hardware options:
In addition you will have:
Power Cord, Software Installation CD (containing the software, printer
drivers and user documentation), Quick Use Guide (this book), Print
Cartridge, Control Panel labels, Product Enablement Key and a Telephone
Cable.
Configure the Machine
Once the machine has been assembled it must be configured. This is done
using the Product Enablement Key when the machine is switched on for the
first time.
The Product Enablement Key is delivered in a plastic tube inside the box with
the machine. The procedure to configure the machine is as follows:
1. Locate the tube containing the Product
Enablement Key. Remove the plastic card
and carefully press out the key.
2. Connect the Power Cord to the machine
and a suitable power supply outlet.
Standard Features Copy, Fax, Print, Scan, E-mail
Document Feeder
Tray 1
Bypass Tray
Hardware Options Tray 2
Stand
256 MB Extended Memory
Foreign Device Interface

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3. Connect the telephone line to the LINE
Connector at the back of the machine.
If you wish to attach a handset to the
machine, connect the handset to the EXT
Connector .
4. Switch on the machine .
5. The Installation Wizard screen will be
displayed. Follow the Installation Wizard
instructions on the display and enter the
settings required.
6. When the Product Key is requested, select Key Available and press OK.
Install the Product Enablement Key into the Card Reader Slot at the
back of the machine. Indicator lights on the Product Enablement Key
card reader slot will highlight (first red, blinking green and then solid
green). Remove the card when the green indicator light stops blinking
and press OK.
7. In some locations a popup screen will appear asking for the Page Pack
Passcode. If this occurs, enter the PagePack Code using the keypad. Press
OK.
8. Continue to follow the wizard instructions and enter the settings required:
•Date
•Time
•DefaultPaperSize
•MetricDefaults
• Fax Phone Number
•FaxID
•Country
9. The Installation Complete screen will be displayed when you have
successfully completed the Installation Wizard. Press the Back button to
enter any skipped settings or OK to finish.
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Your WorkCentre 3550
Inside the Machine
There is one Customer Replaceable Unit in the
machine, the Print Cartridge.
The machine will display a message when the
Print Cartridge needs to be replaced. Only
replace the unit when a message instructs you to
do so or when instructed by a Xerox
representative. To replace a Customer
Replaceable Unit, follow the instructions
provided in the User Guide or with the
consumable.
The Serial Number is on the inside of the front door.
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Control Panel: Display and alphanumeric keypad
Document Feeder: Used for scanning multiple documents. The Document
Glass underneath is used for scanning single documents, bound documents
etc.
Output Tray: Collects output
Bypass Tray: Used for non-standard printing media
Paper Trays: Tray 1 is standard and Tray 2 is optional
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Control Panel Overview
Copy: Activates Copy mode.
E-mail: Activates E-mail mode.
Fax: Activates Fax mode.
Scan: Activates Scan mode.
Paper Supply: Use to select a paper tray for the copy job.
2 Sided: Use to select whether your originals are 1 sided or 2 sided, or to
produce 1 or 2 sided output.
Job Status: Displays job progress information.
Machine Status: Use to access machine information, status information,
the machine serial number and to print reports.
Display Screen: Displays and selects all the available programming
features, plus general machine information.
Menu: Enters Menu Mode and enables you to access options and settings.
Arrows: Use to scroll through the options available in the selected menu,
and increase or decrease values.
OK: Confirms the selection on the screen.
Back: Sends you back one level in the menu.
Address Book: Allows you to search for stored fax numbers or e-mail
addresses.
Manual Dial and .com: In Fax mode this button opens the fax line.
In E-mail mode this button provides access to commonly used e-mail
address text, for example .com or .org. The text available can be customized
using CentreWare Internet Services.
Pause / Redial: In standby mode it is used to redial the last number. In edit
mode it is used to insert a pause into a fax number.
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Load Paper into the Paper Tray
1. Open the paper tray.
The paper level indicator on the front of
tray 1 and the optional tray 2 shows the
amount of paper currently left in the tray.
When the tray is empty, the indicator of
the bar is completely lowered.
Note: Paper trays 1 and 2 can each hold a
maximum of 500 sheets of 20 lb (80 g/m²)
bond paper each. The bypass tray can hold
50 sheets of 20 lb (80 g/m²) bond paper.
2. If loading Legal, Oficio and Folio open the
back of the paper tray.
‘C’ Cancel Entry: Cancels the previous entry made on the keypad.
Keypad: Use to enter alphanumeric characters.
Interrupt Printing: Use to interrupt the current job to run a more urgent
job.
Clear All: Press to clear the last selections made.
Power Saver: Sends the machine into power saver mode or power down.
Press the button again to restart a powered off machine.
Stop: Pressing the Stop button once displays a confirmation message but
does not stop the machine. Press Stop again to stop the job in progress.
Pressing Stop also exits the Menu Mode. If you have logged in to use the
machine, pressing Stop will bring up the Log Out option.
Start: Use to activate a job.
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3. Squeeze the rear guide and move from the
current position and into the correct
position for the paper size. Make sure the
guide clicks into place.
4. Load paper into the tray. Do not fill above
the 28lb (105g) line at the rear of the tray.
5. Position the side guide by squeezing the
lever and sliding it towards the stack of
paper, until it gently touches the side of the
stack.
6. Insert the paper tray into the machine.
7. After loading paper in the paper tray, set
the paper size and type using the control
panel. Press OK to confirm the settings or Stop to change the settings.
These settings will apply to Copy and Fax modes.
For workstation printing, select the paper size and type in the application
program you use on your workstation.
Note: The settings made from the print driver override the settings on the
control panel.

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Loading Documents
Documents can be loaded into the Document Feeder or onto the Document
Glass.
Document Feeder
1. Load documents to be scanned face up in
the input tray of the Document Feeder with
the top of the document to the left or rear
of the tray.
2. Move the Document Guide to just touch
both sides of the document.
Note: Up to 60 sheets of 20 lb (80 g/m²)
bond paper can be loaded. Weight ranges
from 12.5 lb to 28 lb (50 - 120 g/m²).
Document Glass
3. Open the Document Feeder and place
single documents face down on the
Document Glass aligned with the rear left
corner.
4. The default document size is 8.5 x 11” or
A4. For other sized documents, change the
Original Size option. Refer to the User
Guide for further information.
Note: Documents are only scanned once
even when several copies are selected.

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Connecting to the Network
Follow these instructions to connect the machine to an Ethernet TCP/IP
network.
If you are connecting your machine to a different type of network, or you wish
to use other protocols, refer to the System Administrator Guide.
Test the Machine
Before connecting the machine to your network, make sure that it is operating
correctly as a copier.
1. Place a document in the Document Feeder and make 3 copies.
2. If the copies are made successfully, install the network connection as
described in the next steps. If copying is not successful, refer to
Troubleshooting on page 35.
Network Connection using TCP/IP
You can set up the TCP/IP network connection using either of the following
methods:
•DHCP: Use this method to allow a DHCP server to automatically assign
an IP Address. This is the factory default setting.
•Static IP Address: Use this method to manually assign an IP Address
provided by the network administrator.
When the machine is powered on, it automatically uses DHCP to obtain its
network configuration. To use a static IP Address, DHCP must be turned off and
the IP Address, Gateway Address, Subnet Mask, and DNS Server Address must
be entered manually.
1. Connect the Ethernet Cable to the RJ45
Connector on the back of the machine.
Note: The Ethernet Cable is not supplied by
Xerox.
2. To setup the address using DHCP, see
Network Setup on page 14. If you want to
set a static IP Address, see Network Setup
Using a Static IP Address on page 15.
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Network Setup
IP Address Assignment
After the machine starts, it negotiates with the DHCP server for an IP Address.
Wait two minutes for the network setup to complete and then print the
configuration page to check if an IP Address has been assigned. To print a
configuration page:
1. Press Machine Status on the control panel.
2. Press the up/down arrows to highlight Information Pages and press OK.
3. Press the up/down arrows to highlight Configuration Page and press OK.
4. Highlight Yes and press OK to print the configuration page.
5. Confirm that an IP Address has been
allocated and that it is an appropriate IP
Address for your network.
Note: If the IP Address starts with
169.xxx.xxx.xxx, the DHCP server has not
properly allocated an address or DHCP is
not enabled on your network. Refer to Network Setup Using DHCP on
page 14 or the Network Setup Using a Static IP Address on page 15 for
instructions. If you need assistance, contact your System Administrator.
Network Setup Using DHCP
1. Press Machine Status on the control panel.
2. Press the up/down arrows to highlight Network Settings and press OK.
3. Enter the Administrator’s Password using the keypad. The default is 1111.
Note: You may have to press the 1 key several times to enter the ‘1’.
After entering a character press the Right arrow button to enable the
next character to be entered, or wait 2 seconds between presses.
Continue entering characters until the full password has been entered
and press OK.
4. Press the up/down arrows to highlight TCP/IPv4 and press OK.
5. Press the up/down arrows to highlight DHCP and press OK.
6. Print a configuration page to confirm that an IP Address has been
allocated and that it is an appropriate IP Address for your network. Refer
to IP Address Assignment on page 14 for instructions.
7. Press Stop to return to ready mode.

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Network Setup Using a Static IP Address
Before you begin, obtain the following information from your network
administrator:
•IPAddress
• Gateway Address
•SubnetMask
• DNS Server Address
Use the following instructions to enter a static IP Address:
1. Press Machine Status on the control panel.
2. Press the up/down arrows to highlight Network Settings and press OK.
3. Enter the Administrator’s Password using the keypad. The default is 1111.
Note: You may have to press the 1 key several times to enter the ‘1’.
After entering a character press the Right arrow button to enable the
next character to be entered, or wait 2 seconds between presses.
Continue entering characters until the full password has been entered
and press OK.
4. Press the up/down arrows to highlight TCP/IPv4 and press OK.
5. Press the up/down arrows to highlight Static and press OK.
6. Press the up/down arrows to highlight IP Address and press OK.
7. Enter the IP Address using the keypad and press OK.
8. Enter other parameters, such as the Subnet Mask and Gateway and
press OK.
If required, repeat the procedure and select the DNS Server option and
enter the DNS Server details.
9. The static IP Address is now set. Press Stop to return to ready mode.

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Install Printer Software
You can install the printer software for local printing and network printing. To
install the printer software on the computer, perform the appropriate
installation procedure depending on the printer in use. The printer software
also provides the Fax from PC function if selected during the installation
process.
A printer driver is software that lets your computer communicate with your
printer. The procedure to install drivers may differ depending on the operating
system you are using. All applications should be closed on your PC before
beginning installation.
You can install the printer software using the typical or custom method. The
instructions provided here are for the typical method. For custom install
instructions or further information about installing software, refer to the
System Administrator Guide.
Local Printer
A local printer is a printer directly attached to your computer using a printer
cable, such as a USB cable. If your printer is attached to a network, refer to
Networked Printer on page 18.
Note: If the “New Hardware Wizard” window appears during the
installation procedure, click Close or Cancel.
1. Make sure that the printer is connected to your computer and powered
on.
2. Insert the supplied CD-ROM into your CD-
ROM drive. The CD should automatically
run, and an installation window appears.
• If the installation window does not
appear, click Start and then Run. Type
X:\Setup.exe, replacing “X” with the
letter which represents your CD drive
and click OK.
• If you use Windows Vista, click Start > All programs > Accessories >
Run, and type X:\Setup.exe. If the AutoPlay window appears in
Windows Vista, click Run Setup.exe in Install or run program field,
and click Continue in the User Account Control window.
3. Click Install Software.

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4. Click Typical installation for a local
printer and follow the wizard instructions
to install the local printer.
Note: For Custom install instructions, refer
to the System Administrator Guide.
If your printer is not already connected to
the computer, the Connect Device screen
will appear. After connecting the printer,
click Next. If you don’t want to connect the
printer at this time, click Next, and No on
the following screen. Then the installation
will start and a test page will not be printed
at the end of the installation.
5. After the installation is finished, click
Finish.
If the Test Print operation is successful, continue
on to the next setup procedure in this document.
If the print operation failed, refer to
Troubleshooting on page 35.

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Networked Printer
When you connect your printer to a network, you must first configure the
TCP/IP settings for the printer. After you have assigned and verified the TCP/IP
settings, you are ready to install the software on each computer on the
network.
1. Make sure that the printer is connected to your network and powered on.
For details about connecting to the network, refer to Connecting to the
Network on page 13.
2. Insert the supplied CD-ROM into your CD-
ROM drive. The CD-ROM should
automatically run, and an installation
window appears.
• If the installation window does not
appear, click Start and then Run. Type
X:\Setup.exe, replacing “X” with the
letter which represents your CD drive
and click OK.
• If you use Windows Vista, click Start > All programs > Accessories >
Run, and type X:\Setup.exe. If the AutoPlay window appears in
Windows Vista, click Run Setup.exe in Install or run program field,
and click Continue in the User Account Control window.
3. Click Install Software.
4. Click Typical installation for a network
printer and follow the wizard instruction to
select and install the printer.
Note: For Custom install instructions, refer
to the System Administrator Guide.
5. After the installation is finished, click
Finish.
If the Test Print operation is successful, continue
on to the next setup procedure in this document.
If the print operation failed, refer to
Troubleshooting on page 35.

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E-mail Setup
If you wish to setup the E-mail service follow this procedure. Before starting the
setup procedure, please ensure the following items are available or the
following actions have been performed:
• Ensure the machine is fully functioning on the network.
• Ensure that the TCP/IP and HTTP protocols are configured on the
machine and fully functional. Refer to Network Setup on page 14.
• Obtain the IP Address of a functional SMTP mail server that accepts
inbound mail traffic.
• Ensure the DNS settings are configured correctly and obtain the Domain
Name address, if applicable.
• Create an E-mail account which the machine will use as the default From
address.
• Test the E-mail account by sending an E-mail to the Xerox machine
account. This task should be completed at a mail client (for example
Microsoft Outlook) on your network that supports SMTP (Simple Mail
Transfer Protocol) and POP3 (Post Office Protocol 3).
Refer to the System Administrator Guide for more information about setting up
and configuring E-mail.
Automatic Setup of E-mail Server
The machine will attempt to Auto Discover your SMTP Server settings on initial
startup. To check these settings, perform the following:
1. Open your web browser and enter the TCP/IP Address of the machine in
the address bar. Press Enter.
2. Click Properties > Protocol > SMTP Server.
• Enter the current administrator User Name and Password.
The default is admin which is case sensitive, and 1111.
• Enter the domain name in the Domain Name box (for example:
abc.xyz.company.com). It is only necessary to configure the DNS
settings if Host Names are to be used.

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3. If an SMTP Server has been discovered, the Host Name field will be filled
with the SMTP Server Host Name.
Test the Discovered SMTP Server by sending an e-mail from the machine
to a valid e-mail address. A confirmation sheet will print informing you
whether the e-mail send was successful.
• If the confirmation sheet reports a successful send, the SMTP Server
is setup correctly. You can modify some of the e-mail setting defaults,
refer to Modifying E-mail Setting Defaults on page 21.
• If the confirmation sheet reports a failure, refer to Manual Setup of E-
mail Server on page 20 or contact your System Administrator for
assistance.
Manual Setup of E-mail Server
1. Open your web browser and enter the TCP/IP Address of the machine in
the address bar. Press Enter.
2. Click Properties > Protocol > TCP/IP.
• Enter the current administrator User Name and Password.
The default is admin which is case sensitive, and 1111.
• Enter the domain name in the Domain Name box (for example:
abc.xyz.company.com). It is only necessary to configure the DNS
settings if Host Names are to be used.
Note: If Dynamic Addressing has been set on the machine (DHCP or
BootP) the Domain Name will not be accessible. If you need to change it,
click Static from the IP Address Resolution menu list.
•ClicktheSave Changes button to implement any changes.
3. From the Protocol menu click SMTP Server.
• Click either IP Address or Host Name and enter the Host Name or the
IP Address and Port Number (1-65535) of the SMTP Server. The
default Port is 25.
•ChecktheServer Requires SMTP Authentication box if required. Enter
the Login Name and Password.
•ClickSave Changes to confirm your settings.