Xerox C11 - DocuPrint Color Inkjet Printer User manual

The Xerox
DocuPrint C11
Color Inkjet Printer
User Guide
Version 1.0

Copyright © 1999 Xerox Corporation. All Rights Reserved.
Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation, material
generated from the software programs which are displayed on the screen
such as styles, templates, icons, screen displays, looks, etc.
XEROX®, The Document Company®, the stylized X, DocuPrint, and
C11 are trademarks of Xerox Corporation or its subsidiaries.
PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company.
IBM is a trademark of International Business Machines Corporation.
Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are
trademarks of Microsoft Corporation. Univers is a trademark of Linotype
AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation.
Centronics is a trademark of Centronics Corporation. Macintosh and
TrueType are trademarks of Apple Computer, Incorporated. OnPage is a
trademark of COMPUTER:applications, Inc. All other product names are
trademarks/tradenames of their respective owners.
PCL is a trademark of the Hewlett-Packard Company. This printer
contains an emulation of the Hewlett-Packard PCL command language,
recognizes HP PCL commands, and processes these commands in a
manner comparable with Hewlett-Packard LaserJet printer products.
Notice Specifications described in this publication are subject to change without
notice. Use of some features may be limited by your hardware or
software configuration. Contact your dealer or Xerox for details.
Safety
Information
• If your product is not marked with this symbol , it MUST be
connected to an electrical outlet that is grounded properly.
• The power cord must be connected to an electrical outlet that is near
the product and easily accessible.
• Refer service or repairs, other than those described in the operating
instructions, to a professional service person.
• This product is designed, tested and approved to meet strict global
safety standards with the use of specific Xerox components. The
safety features of some parts may not always be obvious. Xerox is not
responsible for the use of other replacement parts.

Contents i
Contents ❖TOC-1
Safety Notes ................................................................ 1
Note, Caution and Warning Symbols ...................................... 2
Electrical Safety ...................................................................... 3
Maintenance Safety................................................................ 4
Operational Safety ................................................................. 5
Chapter 1 Getting to Know Your Printer .................................. 1-1
Introduction ........................................................................ 1-2
Printer Features ................................................................... 1-3
Print Speed ...................................................................... 1-3
Print Quality .................................................................... 1-3
Resolutions with Selected Media ....................................... 1-4
Resident Font ................................................................... 1-4
Character Sets.................................................................. 1-5
Connectivity..................................................................... 1-6
Printer Driver Software ..................................................... 1-6
Printer Components............................................................. 1-7
DocuPrint Documentation ................................................... 1-8
Printer Documentation ..................................................... 1-8

TOC-2 ❖DocuPrint C11 Color Inkjet Printer User Guide
DocuPrint C11 Printer CD................................................. 1-8
Chapter 2 Loading Print Media ...............................................
2-1
Printer Capacity................................................................... 2-3
Main Tray........................................................................ 2-3
Manual Feeder Slot .......................................................... 2-3
Output Tray ..................................................................... 2-3
Recommended Media .......................................................... 2-4
Media Weights................................................................. 2-4
Media Sizes...................................................................... 2-5
Loading Media .................................................................... 2-7
Feed Sequence.................................................................. 2-7
Loading the Main Tray ........................................................ 2-8
Loading Standard Size Media ........................................... 2-8
Loading Envelopes or Small Format Media ...................... 2-10
Loading Banners ............................................................ 2-12
Loading Media through the Manual Feeder Slot ................. 2-14
Media Selection Tips .......................................................... 2-15
Special Printing Media ....................................................... 2-17
Envelopes....................................................................... 2-17
Coated Paper ................................................................. 2-17
Photographic Paper........................................................ 2-17
Transparencies ............................................................... 2-17
T-shirt Transfers ............................................................. 2-18
Note Cards .................................................................... 2-18
Chapter 3 Printing ...................................................................
3-1
Printer Driver Settings.......................................................... 3-2
Driver Features ................................................................. 3-2
Optimum Printer Driver Settings ....................................... 3-5
Operator Panel Features ...................................................... 3-7
Printer Buttons .................................................................... 3-8
Basic Functions................................................................. 3-8

Contents ❖TOC-3
Special Functions.............................................................. 3-9
Indicator Light................................................................ 3-10
Instructions on the Printer.................................................. 3-12
On the Printer Casing..................................................... 3-12
Inside of Cover ............................................................... 3-12
Chapter 4 Maintaining the Printer ........................................... 4-1
Print Cartridge Care and Precautions ................................... 4-2
Removing and Replacing Print Cartridges ............................. 4-3
Cleaning Print Cartridges..................................................... 4-7
Chapter 5 Troubleshooting ......................................................
5-1
Introduction ........................................................................ 5-2
Error Condition Indicators................................................. 5-2
Transporting the Printer ................................................... 5-2
Printer Problems .................................................................. 5-3
Printer Operation Problems............................................... 5-4
Print Cartridge Alignment .................................................... 5-8
Windows 95/98 and NT4.0 ............................................. 5-8
Windows 3.1x .................................................................. 5-9
Alignment Procedure Notes ............................................ 5-10
Appendix A Printer Specifications ............................................... A-1
Appendix B Notices and Certifications .......................................
B-1
Electronic Emission Notices .................................................. B-2

TOC-4 ❖DocuPrint C11 Color Inkjet Printer User Guide

Safety Notes ❖1
Safety Notes
The Xerox DocuPrint C11 Color Inkjet Printer and its
recommended consumable supplies have been designed
and tested to meet strict safety requirements. Attention to
the following notes will ensure the continued safe
operation of your printer.

Note, Caution and Warning Symbols
2 ❖DocuPrint C11 Color Inkjet Printer User Guide
Note, Caution and Warning
Symbols
Throughout this User Guide and the other DocuPrint
guides, several symbols are used to emphasize useful,
important and critical information. They are as follows:
When these symbols are used within a step they are
smaller, but equally important.
This symbol indicates particularly useful or helpful
information about your printer.
This symbol indicates a caution against performing any
action that may damage your printer or degrade
performance.
This symbol indicates a warning against performing any
action that may lead to physical injury.

Electrical Safety
Safety Notes ❖3
Electrical Safety
• Use the power cord supplied with your DocuPrint C11
printer.
• Do not place the printer where people may step on the
power cord.
• Do not place objects on the power cord.
• Do not override or disable electrical or mechanical
interlocks.
• Do not block or cover slots and openings on the
printer. Without adequate ventilation, the printer may
overheat.
• If you notice unusual noises or odors, Power Off the
printer immediately and disconnect the power cord
from the electrical outlet. Call the Xerox Customer
Support Center to correct the problem.
• If you notice that the power cord is damaged or that
the printer may have been accidentally damaged,
Power Off the printer immediately, disconnect the
power cord and call the Xerox Customer Support
Center.
Do not push objects into slots and openings on the
printer. Making contact with a voltage point or shorting
out a part could result in fire or electrical shock.

Maintenance Safety
4 ❖DocuPrint C11 Color Inkjet Printer User Guide
Maintenance Safety
• Do not attempt any maintenance procedure that is not
specifically described in the documentation supplied
with your printer.
• Do not use aerosol cleaners. The use of unapproved
supplies can cause poor performance and could create
a dangerous situation.
• Do not let dust accumulate on the printer; use a
slightly damp cloth to remove dust.
• Use the supplies and cleaning materials only as
directed in this manual. Keep all these materials out of
the reach of children.
• Do not remove the covers or guards that are fastened
with screws unless you are installing optional
equipment. There are no parts that you can maintain
or service behind these covers.
• Follow the maintenance procedures provided in
Chapter 4.

Operational Safety
Safety Notes ❖5
Operational Safety
Your Xerox printer and supplies were designed and tested
to meet strict safety requirements. These include safety
agency examination, approval, and compliance with
established environmental standards.
Your attention to the following safety guidelines will help
to ensure the continued safe operation of your printer.
• Use the materials and supplies specifically designed for
your printer. The use of unsuitable materials may result
in poor performance and possibly a hazardous
situation.
• Follow all warnings and instructions marked on, or
supplied with, the printer.
• Place the printer in a dust free area where the
temperature range is 60 to 95oF (15 to 35oC) and the
relative humidity is 20 to 80%.
• Choose a location for the printer with sufficient space
around it for operation and maintenance.
• Place the printer in an area where there is adequate
space for ventilation and servicing. The recommended
spacing is 10 in. (25cm) behind the printer, 10 in.
(25 cm) on either side of the printer, and 24 in.
(61 cm) in front of the printer.
• Do not subject your printer to severe changes in
temperature and/or humidity.

Operational Safety
6 ❖DocuPrint C11 Color Inkjet Printer User Guide
• Do not place the printer near a heat source or in direct
sunlight.
• Do not place the printer in line with the cold air flow
from an air-conditioning system.
• Place the printer on a level, solid surface with adequate
strength for the weight of the machine. The weight of
the machine without any packing materials is 13.2 lb
(6 kg).
• If you plan to move the printer, always make sure that
the print cartridge carrier is in its rest position. To
ensure this, Power Off your printer before you Power
Off your computer.
• Take care not to drop your printer.
• Repack your printer in its original carton, whenever
possible, to transport or ship it. Be sure to remove the
ink cartridges before packing the printer.
• Frequent operation of the Power switch is not
recommended.
• Do not Power Off the printer while printing.
• Do not move the printer while printing.

Chapter 1: Getting to Know Your Printer ❖1-1
Getting to Know Your
Printer Chapter1
Introduction ..................................................................... 1-2
Printer Features ................................................................ 1-3
Print Speed .................................................................... 1-3
Print Quality .................................................................. 1-3
Resolutions with Selected Media ..................................... 1-4
Resident Font ................................................................. 1-4
Character Sets ................................................................ 1-5
Connectivity ................................................................... 1-6
Printer Driver Software ................................................... 1-6
Printer Components ......................................................... 1-7
DocuPrint Documentation ................................................ 1-8
Printer Documentation ................................................... 1-8
DocuPrint C11 Printer CD ............................................... 1-8

Introduction
1-2 ❖DocuPrint C11 Color Inkjet Printer User Guide
Introduction
In this chapter, you will become familiar with the features
of your printer and learn where to locate specific printer
parts.
Before you use your printer, make sure that you perform
all of the steps outlined in the Quick Installation Guide that
came with your printer and that you connect the printer
to your computer and a power source.

Printer Features
Chapter 1: Getting to Know Your Printer ❖1-3
Printer Features
Your DocuPrint C11 has many features that will help you
achieve the printing results you need for your specific
print job. This section will help you become familiar with
your printer’s features and capabilities.
Print Speed Throughput for the printer in a Windows environment is
up to nine pages per minute (black) and up to five pages
per minute (color).
Actual throughput may vary depending upon the print
mode, the software application and the type of computer
used.
Print Quality Printer quality can be set at three levels:
•Fast/SaveInk
•Normal
• High Quality

Printer Features
1-4 ❖DocuPrint C11 Color Inkjet Printer User Guide
Resolutions with
Selected Media
Table 1.1 lists resolution for selected media depending
upon the image setting and the quality selected from the
print driver.
Resident Font The resident Courier font on the printer has these
characteristics:
• Orientation: Portrait, Landscape
• Pitch: 5, 10, 20 cpi
• Size: 6, 12 points
• Style: Upright (Italic 5, 10, 20 cpi)
Table 1.1 C11 Resolutions with selected media
Media Type Image Setting Fast/Save Ink Normal High Quality
Plain paper Intelligent color
Manual
300 dpi1
300 dpi1
600 dpi
600 dpi
600 dpi
1200 dpi
Transparency Intelligent color
Manual
n/a
n/a
600 dpi
600 dpi
600 dpi
600 dpi
Coated paper Intelligent color
Manual
n/a
n/a
600 dpi
600 dpi
600 dpi
1200 dpi
Photographic paper Intelligent color
Manual
n/a
n/a
600 dpi
600 dpi
600 dpi
1200 dpi
T-shirt transfer
paper
Intelligent color
Manual
n/a
n/a
600 dpi
600 dpi
600 dpi
600 dpi
1 600 x 300 dpi resolution

Printer Features
Chapter 1: Getting to Know Your Printer ❖1-5
Character Sets The following table lists the supported character sets for
the DocuPrint C11 printer.
Table 1.2 Supported character sets
Character sets Character sets
CP 210 Greece ISO 11 - Sweden Names
CP 437 International ISO 14 -JIS ASCII
CP 850 Multilingual ISO 15 - Italy
CP 851 Greece ISO 16 - Portugal
CP 852 Latin 2 ISO 17 - Spain
CP 857 Turkey ISO 21 - Germany
CP 860 Portugal ISO 60 - Norway 1
CP 862 Hebrew ISO 61 - Norway 2
CP 863 French Canadian ISO 69 - France
CP 866 Cyrillic Legal
ECMA - 94 Latin 1 PC Abicomp International
ISO 2 - IRV PC Abicomp Portugal
ISO 4 - United Kingdom PC 8 Denmark/Norway
ISO 6 - ASCI Roman 8
ISO - Sweden UNIX International

Printer Features
1-6 ❖DocuPrint C11 Color Inkjet Printer User Guide
Connectivity The DocuPrint C11 comes with a Centronics parallel port
that accepts a standard, bi-directional IEEE 1284 B-type
interface cable.
The printer’s parallel port supports Windows 95/98 Plug
and Play standards.
Printer Driver
Software
Printer driver software is loaded on your computer during
installation. The printer driver gives you access to all its
features through easy-to-use property sheets.

Printer Components
Chapter 1: Getting to Know Your Printer ❖1-7
Printer Components
The major components of the DocuPrint C11 are
indicated in Figure 1.1 below.
Figure 1.1 DocuPrint C11 printer components
1Power Button
2Resume Button
3Indicator Light
4Power Cord
5Main Tray
6Output Tray
7Manual Feeder Slot
8Two Inkjet Print Cartridges
(Color and Black)
9DocuPrint C11 CD-ROM
10 Documentation
4
9
1
2
10
5
6
8
3
7

DocuPrint Documentation
1-8 ❖DocuPrint C11 Color Inkjet Printer User Guide
DocuPrint Documentation
Printer
Documentation
Your DocuPrint C11 was packaged with the following
pieces of printed documentation:
•Quick Installation Guide which shows you how to
get your printer up and running
•User Guide (this book) which provides you with the
information needed to use your printer
•Supplies/Options Guide which lists consumables for
your printer
• Software License Agreement
DocuPrint C11 Printer
CD
Your DocuPrint C11 was also packaged with a CD that
contains the following information:
•User Guide (electronic version of this book)
•PrinterDrivers
The majority of driver documentation is provided via the Help
files included with the drivers.
Since the DocuPrint C11 CD contains so much important
information, please ensure that you store it in a safe place.