Xerox DOCUCOLOR 12 Assembly instructions

Getting to Know Your Product
DocuColor 12 Printer
Carrier
Product Orientation Guide
January 2001
POG00010
Note to Carriers: Open this document and review it page-by-page with your Customer.

Xerox Corporation
Xerox Customer Education Services
Xerox Square XRX2-18B
100 Clinton Ave. South
Rochester, New York 14644
© 2001 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyright-
able material and information now allowed by statutory or judicial law or
hereinafter granted, including without limitations, material generated from
the software programs which are displayed on the screen, such as icons,
screen displays, looks, etc.
Printed in the United States of America.
Xerox®, The Document Company®, the digital X and all Xerox products
mentioned in this publication are trademarks of Xerox Corporation.
Changes are periodically made to this document. Changes, updates, and
typographic errors will be corrected in subsequent editions.

Getting to Know Your Product
Product Orientation Guide iii
Contents
Carrier session overview 1
What to expect from the Carrier session 1
Component parts of the DocuColor 12 Printer 2
Component overview 2
Location of the power switch 3
Location of the Ground Fault Protector 3
Location of the serial number plate 3
The User Interface 4
Performing routine tasks 5
Loading paper in tray 1 5
Loading paper in trays 2, 3, and 4 5
Loading paper in tray 5 6
Loading paper in the high capacity feeder 6
Document(s) Output 7
Printer access areas for jam clearance 8
Paper jam behind the left door 8
Paper jam in tray 5 8
Paper jam behind the right door 9
Clearing a jam in the sorter/mailbox or in-line finisher 10
Clearing a jam behind the front door 11
Clearing jams in a paper tray 12
Obtaining the Meter Count 13
Carrier--STOP--page 15

Getting to Know Your Product
iv Product Orientation Guide
Customer Information
Replacing a Dry Ink Cartridge 16
Troubleshooting: When something goes wrong 17
Caring for your DocuColor 12 Printer 17
Resources 18
Frequently asked questions 18

Getting to Know Your Product
Product Orientation Guide 1
Carrier session overview
Orientation topics This product orientation session will include these topics:
•Usage and control
•Document management
•Paper supply
•Access areas for jam clearance
•Location of power switch and serial number plate
Length of session This product orientation session will last about 10 minutes.
Note: This brief overview is not intended as a formal training session.
What to expect from the Carrier session
Product Orientation Guide Discusses key topics to help you get acquainted with your new product.
This Guide is yours to keep so that you can review the information or
provide this same orientation to your colleagues, if you wish.
Customer Information Section This section contains a series of self-guided activities designed to
increase your product knowledge. It can be used at your own pace. As
you complete these activities, you are encouraged to consult the
DocuColor 12 Digital Printer User Guide on the Customer
Documentation CD-ROM for additional information.
Additional training If after reviewing all of the information above you feel you need
additional training, please contact your Sales Agent, who will assist
you.
Evaluation questionnaire Xerox values your comments about this orientation. They are essential
to helping us continue to improve our products and services.
•After you have reviewed all of the information, please take a moment
to fill out and return the evaluation questionnaire located at the
back of this publication.
•If several people participate in the orientation session, please feel
free to have them fill out additional questionnaires so that all partic-
ipants can complete it.

Getting to Know Your Product
2Product Orientation Guide
Component parts of the DocuColor 12 Printer
Component overview
Point out each component as you describe it. See
Figure 1.
Note: Some items shown are optional accessories
and may not be present on the machine you are
using.
1. The High Capacity Feeder (optional) holds up
to 2000 sheets of 20 lb (75 gsm) paper. Paper
size is 8.5 x 11 in. (A4) oriented for long edge
feed.
2. Paper Tray 5is used for transparencies and
non-standard paper sizes up to 12 x 18 in. or for
12.6 x 18 in. (A3).
3. The Work Surface or the optional Work Sur-
face with Convenience Stapler provides a con-
venient place to stack papers.
4. The Touch Screen shows the status of jobs and
allows selection of paper, sides, etc., for new
jobs.
5. The Keypad is used to enter the numeric infor-
mation.
6. The Sorter/Mailbox or In-Line Finisherpro-
vides 10 bins to collate jobs. Each bin can hold
up to 100 prints.
7. The Offsetting Catch Tray stacks prints when
they are not sorted.
8. Four Paper Trays allow different sizes of paper
to be used.
•Tray 1 holds up to 500 sheets of 20 lb
(75gsm) 8.5x11 in. (A4) or A5 paper.
•Trays 2, 3, and 4 can be adjusted to hold up
to 550 sheets of 20 lb (75gsm) paper from
8x10 in. through 11x17 in. (A3 through
B5). They can be set to hold 12 x 18 in. paper
by a Customer Service Representative.
1
23456
7
8
Figure 1

Getting to Know Your Product
Product Orientation Guide 3
Location of the power switch
Point out the location of the power switch.
See Figure 2.
9. The Power Switch is located at the right side of
the printer. Press the switch up to turn on the
power and press the switch down to turn off the
power.
Location of the Ground Fault Protector
Point out the location of the Ground Fault Protector.
See Figure 3.
10. The Ground Fault Protector is located at the
rear of the machine where the power cord
attaches. The Ground Fault Protector removes
all power from the machine if a fault is detected
in the power to the printer. To reset the Ground
Fault Protector, press the switch up.
If the Ground Fault Protector trips a second time,
call for service.
Location of the serial number plate
Point out the location of the serial number plate. See
Figure 4.
11. The Serial Number Plate is located on the lower
frame behind the left door.
You need to know the serial number when you call
for service.
9
Figure 2
Figure 3
10
11
Figure 4

Getting to Know Your Product
4Product Orientation Guide
The User Interface
Identify the components of the user interface. Point
out each item as you discuss it. See Figure 5.
1. The UIPanel will display messages depending
on print job function.
2. The Contrast Dial is used to adjust the bright-
ness of the touch screen.
3. The Control Panel Buttons provide control of
the machine.
•The Keypad buttons 0through 9are used to
enter a password. The Cbutton clears an
incorrect entry.
•(Administration) - used by the System
Administrator.
•(Access)- brings up the Access screen to
allow entry of a password when the printer is
in the password mode.
•(Energy Saver) - puts the printer into a
low power mode. Press the Energy Saver
button again to bring the printer back to full
power after the warm-up period.
•CA - Clears all programming. Places all set-
tings at their default values.
•(Interrupt) & (Stop) - Non-func-
tional on printer configuration only.
•(Start) - Initiates a job or continues the
printing process.
CA
1 2 3
4 5 6
78 9
0 #
*
C
1
2 3
Figure 5

Getting to Know Your Product
Product Orientation Guide 5
Performing routine tasks
Loading paper in tray 1
Demonstratethe steps as you describe them. See
Figure 6.
You have four paper trays. To load paper in tray 1:
Note: Tray 1 is preset to hold up to 500 sheets of 8.5
x 11 in. paper. The tray can be set to hold A4 paper
by your service representative.
1. Face the DocuColor 12 Printer so that you are
directly in front of the paper trays.
2. Open the tray by pulling it straight out.
3. Take the paper out of the wrapper.
4. Place the stack of paper in the drawer as shown.
Add paper up to the Max line. Straighten the
paper stack so the edges are even.
5. Close the tray by pushing it in toward the
printer.
Loading paper in trays 2, 3, and 4
Note: Paper trays 2, 3, and 4 can hold up to 550
sheets of paper. Sizes can be adjusted from 8 x 10 to
11 x 17 in..
To load paper in trays 2, 3, or 4: (See Figure 7)
1. Open the tray by pulling it straight out.
2. Place paper in the tray, pushing the paper all the
way to the left. Straighten the stack so the edges
are even.
3. Adjust the rear paper guide by squeezing the
release and sliding the paper guide toward the
front of the printer until it just touches the stack
of paper.
4. Adjust the right paper guide by squeezing the
release and sliding the paper guide to the left
until it just touches the stack of paper.
5. Close the tray by pushing it in toward the
printer.
2
45
Figure 6
1
2
34
5
Figure 7

Getting to Know Your Product
6Product Orientation Guide
Loading paper in tray 5
Demonstratehow to open tray 5 and load paper. See
Figure 8.
1. Open tray 5 by swinging the door down.
2. Extend the tray.
3. Load paper and slide it toward the printer until
it stops.
4. Adjust the rear paper guide to the size of the
paper.
Note: When 12 x 18 in. paper is used, the front
paper guide also must be readjusted by loosening the
thumbscrew, moving the guide, then tightening the
thumbscrew.
Loading paper in the high capacity feeder
Note: The high capacity feeder is an option and may
not be present.
Demonstrateloading paper into the high capacity
feeder. See Figure 9.
1. Open the drawer by pulling it straight out.
2. Place a stack of paper in the drawer, pushing the
paper all the way to the right. Straighten the
stack so the edges are even.
3. Close the drawer by pushing it in toward the
printer.
1
2
3
4
Figure 8
213
Figure 9

Getting to Know Your Product
Product Orientation Guide 7
Document(s) Output
Note: Documents may be delivered to the simple
catch tray, offsetting catch tray, the sorter/mailbox,
or the in-line finisher depending on the options
installed.
Explain that the optional sorter/mailbox may be used
to sort up to 10 prints and will hold up to 100 sheets in
each bin. See Figure 10.
1. The top bin is used when the top tray is selected.
Transparencies fed through tray 5 are stacked in
the top tray.
2. When prints are not sorted, the offsetting catch
tray stacks the prints. The offsetting catch tray is
an option and may be present without the sorter/
mailbox.
1
2
Figure 10

Getting to Know Your Product
8Product Orientation Guide
Printer access areas for jam clearance
Paper jam behind the left door
Showhow to open the left side door. See Figure 11.
1. Operate the latch on the door.
2. Swing the door open toward the rear of the
printer.
3. Remove any paper and close the door.
Paper jam in tray 5
Showhow to open paper tray 5. See Figure 12.
1. Operate the latch and lift open the top part of
paper tray 5.
2. Remove all of the paper that is visible.
3. Remove any partially fed sheets.
4. Close the top of paper tray 5.
12
Figure 11
Figure 12
1

Getting to Know Your Product
Product Orientation Guide 9
Paper jam behind the right door
Note: If a sorter/mailbox is present, it must be
moved away from the printer before the right hand
door can be opened.
If present, demonstratehow to move the sorter/
mailbox away from the printer. See Figure 13.
1. Push the top of the latch toward the sorter/mail-
box.
2. Pull the sorter/mailbox away from the printer
until it stops.
Showhow to open the right side door of the printer.
See Figure 14.
3. Operate the latch on the door.
4. Swing the door open toward the rear of the
printer.
5. Remove all paper that is visible in the area.
6. Close the door.
7. If a sorter/mailbox is present, push the sorter/
mailbox back against the printer.
1
2
Figure 13
34
Figure 14

Getting to Know Your Product
10 Product Orientation Guide
Clearing a jam in the sorter/mailbox or in-line
finisher
Note: The sorter/mailbox is optional and may not be
present on your DocuColor 12 Printer.
1. See Figure 15. Press the top of the sorter/mailbox
release lever toward the sorter/mailbox.
2. Pull the sorter/mailbox away from the Docu-
Color 12 Printer until it stops.
3. If the jam is behind the left front door, see Figure
16. Pull open the left door.
4. Press the green handle (marked 5) down to
release the baffle.
5. Rotate the green knob (marked 6) to clear any
paper. Gently remove the jammed paper.
6. Return the handle (marked 5) to the up (closed)
position.
7. Close the left front door.
8. If the jam is behind the right front door, see Figure
17. Swing open the right door.
9. Press the bottom green handle (marked 7) down
to clear paper from the baffle. Return the handle
to the up (closed) position.
10. Press the top green handle (marked 8) to the left
to clear paper in the transport area at the rear of
the bins. Return the handle to the right (closed)
position.
11. Close the door.
12. Push the sorter/mailbox back against the
printer.
1
2
Figure 15
3
5
4
Figure 16
8
10
9
Figure 17

Getting to Know Your Product
Product Orientation Guide 11
Clearing jams behind the front door
Demonstrate opening the front door on the printer.
See Figure 18.
Be careful. The fuser is hot and you may
get burned.
Point out the access areas inside the printer used for
jam clearance. See Figure 19.
1. Rotate the green latch handle clockwise and pull
out the paper path module until it is fully open.
2. Lift the baffle (marked 1) and remove jammed
paper. Press the baffle gently back into place.
3. Remove any paper from the entry to the fuser.
4. Push the green handle (marked 2) to the right
and remove any paper from the exit area of the
fuser. Gently secure the handle back into place.
5. Lower the green handle (marked 3) and remove
any paper from the aligner baffle.
6. Lower the green handle (marked 4) and remove
any paper from the duplex in baffle. Gently
secure the handle back into place.
7. Push the paper path module firmly into the
printer and rotate the green latch handle coun-
terclockwise to latch it.
Figure 18
!
1
2
3
4
56
7
Figure 19

Getting to Know Your Product
12 Product Orientation Guide
Clearing jams in a paper tray
Note: Always open the left and right doors and clear
paper before trying to open the paper tray. Paper
partially fed from the tray can tear when the tray is
opened. Always open the tray slowly and try to pull
gently to remove any jammed paper.
1. See Figure 20. Slowly open the paper tray. If the
sound of tearing or crumpling paper can be heard,
stop opening the tray and attempt to grasp and
remove the paper without opening the drawer any
farther.
2. Remove all of the damaged paper.
3. Readjust the stack of paper and adjust the edge
guides.
4. Close the paper tray slowly to avoid shifting the
paper stack.
4
2
1
Figure 20

Getting to Know Your Product
Product Orientation Guide 13
Obtaining the Meter Count
Demonstratehow to obtain the meter readings. See
Figure 21.
1. Press the Administration button ( ) on the
control panel.
2. Press the Meters icon on the touch screen.
3. Read the totals on the various meters on the
meters display.
4. Press Closeto return to printing mode.
CA
123
456
7 8 9
0 #
*
C
Meters Consumables Status Tools
Auditron Administration
Close
Machine Serial Number
0000040131
147
485
65
632
Meter1
Total Color
Meter2
Total Black & White
Meter 3
Meter 4
11 x 17" & A3 Color
Meter 1 + 2
Current Count
Close
1
2
34
Figure 21

Getting to Know Your Product
14 Product Orientation Guide

Getting to Know Your Product
Product Orientation Guide 15
This concludes the Delivery Crew Instructions.
Continue with the Customer Information that is appropriate for
your Docucolor 12 configuration.
If you have any questions, please contact your Xerox Sales
Representative.

Getting to Know Your Product
16 Product Orientation Guide
Replacing a dry ink cartridge
Replacing dry ink
You need to replace dry ink when the Touch Screen dis-
plays a message indicating that one of the color dry inks
is low.
1. See Figure 23. Open the front door of the DocuColor
12 Printer. (See Figure 18 on page11.)
2. Place some paper on the floor to catch any spillage.
3. Remove the dry ink cartridge to be replaced by turn-
ing the cartridge counterclockwise until the large
arrow on the cartridge aligns with the unlocked
symbol on printer.
4. Pull the cartridge out of the housing and dispose of
it according to local regulations.
5. Remove the new dry ink cartridge from the package.
6. Shake the cartridge from side to side vigorously for
at least 15 seconds.
7. Align the arrow on the top of the cartridge with the
raised arrow at the top of the housing and push the
cartridge all the way in.
8. Turn the cartridge clockwise until the large arrow
on the cartridge is aligned with the locked symbol
on the printer. This locks the cartridge into place.
Note: You cannot lock a cartridge into an incorrect
housing.
9. Close the front door of the printer. See Figure 24.
10. Remove the paper from the floor.
3
4
6
7
8
Figure 23
9
Figure 24