Xerox DocuPrint N24 Service manual

The Xerox
DocuPrint N24, N32, and
N40 Network Laser
Printers
System
Administrator
Guide
Version 1.8

Copyright © 1998, 1999, Xerox Corporation. All Rights Reserved.
Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by statutory or
judicial law or hereinafter granted, including without limitation, material
generated from the software programs which are displayed on the screen
such as styles, templates, icons, screen displays, looks, etc.
XEROX®, The Document Company®, the stylized X, DocuPrint, and
N24, N32, and N40 are trademarks of Xerox Corporation or its
subsidiaries.
Adobe® and PostScript® are trademarks of Adobe Systems
Incorporated. This product includes an implementation of LZW licensed
under U.S. Patent 4.558.302.
PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company.
IBM is a trademark of International Business Machines Corporation.
Microsoft, Microsoft Windows, Microsoft Word, MS, and MS-DOS are
trademarks of Microsoft Corporation. Univers is a trademark of Linotype
AG or its subsidiaries. WordPerfect is a trademark of Corel Corporation.
Centronics is a trademark of Centronics Corporation. Macintosh and
TrueType are trademarks of Apple Computer, Incorporated. OnPage is a
trademark of COMPUTER:applications, Inc. All other product names are
trademarks/tradenames of their respective owners.
PCL, PCL5e, and PCL6 are trademarks of Hewlett Packard Company.
This printer contains an emulation of the Hewlett Packard PCL
command language, recognizes HP PCL commands, and processes these
commands in a manner comparable with Hewlett Packard LaserJet
printer products.
Notice Specifications described in this publication are subject to change without
notice. Use of some features may be limited by your hardware or
software configuration. Contact your dealer, Xerox, or Xerox Limited for
details.

Table of Contentsi
DocuPrint N24, N32, and N40 System Administrator Guide ❖i
Chapter 1 Getting Started .....................................................................
1-1
Introduction .....................................................................1-3
How Much of This Book Must I Read? ..........................1-4
Printer Components .......................................................1-6
Special Features ..............................................................1-8
Connectivity ................................................................1-8
Power Saver ................................................................1-9
High Resolution Printing ............................................1-9
Edge to Edge Printing .................................................1-9
Automatic Tray Sequencing .....................................1-10
Automatic Language Sensing and Switching .........1-10
Automatic Font/Macro Saving .................................1-11
Secure Printing ..........................................................1-11
Proof Printing ............................................................1-11
Printer Generated Reports .......................................1-12
PostScript ...................................................................1-13
Optional Duplex Printing .........................................1-13

ii ❖DocuPrint N24, N32, and N40 System Administrator Guide
Increased Paper Handling .........................................1-13
Multiple Output Options ..........................................1-14
Memory Expansion ...................................................1-14
Flash Memory SIMMs ...............................................1-15
Hard Disk Drive Option ............................................1-15
Finisher ......................................................................1-15
Intelligent Rasterizing ..............................................1-16
Memory Considerations ..............................................1-17
Installing the Printer ....................................................1-19
Before You Begin ......................................................1-19
Space Requirements .................................................1-19
Precautions ................................................................1-21
Lifting and Carrying the Printer ...............................1-23
Installation Steps ......................................................1-24
Maintaining the Printer ...............................................1-32
Cleaning the Printer ..................................................1-32
Replacing the Toner Cartridge .................................1-32
Recycling the Toner Cartridge ..................................1-33
Installing the Maintenance Kit .................................1-33
Moving the Printer .......................................................1-35
Transporting the Printer ..............................................1-36
Technical Support .........................................................1-37
Before Calling for Service .........................................1-37
Accessing Xerox Via the Internet .............................1-37
Chapter 2 Paper Handling ...................................................................... 2-1
Selecting Paper ...............................................................2-2
Storing Paper ..................................................................2-5

DocuPrint N24, N32, and N40 System Administrator Guide ❖iii
Loading Paper .................................................................2-6
Using Trays 1, 2 and 3 (if installed) ...........................2-7
Using Trays 4 and 5 in the 2,500 Sheet Feeder .......2-11
Using the 50 Sheet Bypass Feeder ...........................2-14
Using the 100 Envelope Feeder ...............................2-19
Automatic Tray Switching ...........................................2-20
Tray Sequence Settings ............................................2-21
Paper Handling Exception Conditions .....................2-22
Tray Sequence Rules .................................................2-24
Tray Sequence Examples ..........................................2-25
Paper Size/Type Mismatch ........................................2-26
Offsetting Output ........................................................2-27
Using the 10-bin Mailbox/Collator ..............................2-28
Printing to the Mailbox/Collator ..............................2-28
Duplex (Two-Sided) Printing .......................................2-29
Print Orientation and Control Panel Settings .........2-30
Chapter 3 Using the Control Panel ......................................................
3-1
Control Panel Features ...................................................3-3
The Display ..................................................................3-4
The Indicator Lights ....................................................3-4
The Keys ......................................................................3-6
Navigating the Menu System ......................................3-10
Menu Indicators ........................................................3-11
Control Panel Locks ...................................................3-11
Setting a Menu Option .............................................3-13
Main Menu ...................................................................3-15
Job Menu ......................................................................3-16
Password Menu ............................................................3-18
Tray Menu .....................................................................3-21
PCL Menu ......................................................................3-28
PostScript Menu ...........................................................3-33

iv ❖DocuPrint N24, N32, and N40 System Administrator Guide
System Menu ................................................................3-35
Parallel Menu ................................................................3-44
Serial Menu ...................................................................3-47
Ethernet Menu .............................................................3-50
Token Ring Menu .........................................................3-63
Novell Menu .................................................................3-77
Test Menu .....................................................................3-84
Reset Menu ...................................................................3-89
Chapter 4 Printer Management Software and Drivers ...................
4-1
Using CentreWare DP with the DocuPrint N40 ............4-2
DocuPrint N40 PCL Emulation Printer Driver ................4-4
DocuPrint N40 PostScript Printer Driver .......................4-5
Driver Features ...............................................................4-6
Chapter 5 Using the Hard Disk Drive /
Downloading Fonts and Jobs ...................................... 5-1
Hard Drive Considerations ............................................5-2
Disk Initialization ........................................................5-2
Downloading Fonts and Macros ...................................5-3
FSDOWNLOAD Command ..........................................5-4
FSDELETE Command ...................................................5-7
Using the Hard Disk Drive for Secure and Proof Jobs .5-8
Creating Secure Jobs ...................................................5-8
Creating Proof Jobs ...................................................5-10
Printing or Deleting Secure or Proof Jobs ...............5-12
Chapter 6 Troubleshooting .................................................................... 6-1
Printer Operation Problems ...........................................6-2
Control Panel Messages .................................................6-5
Diagnostic LED Flash Sequences .................................6-26
Paper Jams ....................................................................6-28
What Causes a Paper Jam? .......................................6-28

DocuPrint N24, N32, and N40 System Administrator Guide ❖v
Clearing Paper Jams ..................................................6-28
Clearing Area A (No Duplex Module) ......................6-32
Clearing Area A (With Duplex Module) ..................6-35
Clearing Area B .........................................................6-38
Clearing Area C .........................................................6-38
Clearing Area D .........................................................6-39
Clearing Tray 5 ..........................................................6-40
Clearing the Duplex Module ....................................6-41
Print Quality Problems .................................................6-42
Appendix A DocuPrint N40 Ordering Information .............................. A-1
Appendix B Maintaining the Printer ....................................................... B-1
Replacing the Toner Cartridge ......................................B-2
Standard Configuration ..............................................B-3
Duplex Configuration .................................................B-7
Installing the Maintenance Kit ....................................B-11
Replacing the Fuser Cartridge and BTR ...................B-12
Replacing the Feedrolls ............................................B-17
Resetting the Counter ..............................................B-22
Cleaning the Printer .....................................................B-23
Exterior Cleaning ......................................................B-23
Interior Cleaning .......................................................B-24
Appendix C Installing and Removing Printer Options ........................ C-1
Precautions .....................................................................C-3
2,500 Sheet Feeder .........................................................C-4
Installing ......................................................................C-4
Removing .....................................................................C-8
Duplex Module .............................................................C-11
Installing ....................................................................C-11
Removing ...................................................................C-17
10-bin Mailbox/Collator ...............................................C-21

vi ❖DocuPrint N24, N32, and N40 System Administrator Guide
Installing(Console Configuration) ............................C-21
Removing (Console Configuration) .........................C-26
Installing (Tabletop Configuration) .........................C-29
Removing (Tabletop Configuration) ........................C-33
100 Envelope Feeder ....................................................C-37
Installing ....................................................................C-37
Removing ...................................................................C-38
Hard Disk Drive ............................................................C-40
Installing ....................................................................C-41
Removing ...................................................................C-44
Memory SIMM ..............................................................C-46
Installing ....................................................................C-47
Removing ...................................................................C-49
Xerox Network Interface Card (XNIC) .........................C-51
Installing the XNIC ....................................................C-51
Removing the XNIC ...................................................C-56
Appendix D Printer Resident Fonts ........................................................ D-1
Base Printer Fonts ......................................................... D-2
Printing a PCL Font List .............................................. D-4
PostScript Fonts ............................................................. D-5
Printing a PostScript Font List ................................... D-6
Appendix E Printer Specifications ........................................................... E-1
Appendix F DocuPrint N40 Unique Printer Commands ...................... F-1
Overview ........................................................................ F-2
Paper Size Selection .......................................................F-3
Paper Type Selection ...................................................... F-4
Input Tray Selection .......................................................F-5
Output Selection ............................................................ F-6
PJL Commands ................................................................ F-7

DocuPrint N24, N32, and N40 System Administrator Guide ❖vii
Appendix G Environmental Specifications ........................................... G-1
The Xerox Commitment to Environmental Quality . G-2
Acoustic Noise Figures ............................................... G-2
FCC Compliance Statement for United States Users G-3
Compliance Statement for International Users ....... G-4
Operational Safety ..................................................... G-5
Laser Safety ................................................................ G-7
Laser Safety Warning for Finland and Sweden ....... G-7
Index .................................................................................................. IX-i

viii ❖DocuPrint N24, N32, and N40 System Administrator Guide

Chapter 1: Getting Started ❖1-1
Getting Started Chapter1
Introduction .................................................................... 1-3
How Much of This Book Must I Read? .......................... 1-4
Printer Components ....................................................... 1-6
Special Features .............................................................. 1-8
Connectivity ................................................................... 1-8
Power Saver ................................................................... 1-9
High Resolution Printing ................................................. 1-9
Edge to Edge Printing .................................................... 1-9
Automatic Tray Sequencing ......................................... 1-10
Automatic Language Sensing and Switching ................ 1-10
Automatic Font/Macro Saving ...................................... 1-11
Secure Printing ............................................................. 1-11
Proof Printing ............................................................... 1-11
Printer Generated Reports ............................................ 1-12
PostScript ..................................................................... 1-13
Optional Duplex Printing .............................................. 1-13
Increased Paper Handling ............................................. 1-13
Multiple Output Options .............................................. 1-14
Memory Expansion ...................................................... 1-14
Flash Memory SIMMs ................................................... 1-15

Getting Started
1-2 ❖DocuPrint N24, N32, and N40 System Administrator Guide
Hard Disk Drive Option ................................................ 1-15
Finisher ........................................................................ 1-15
Intelligent Rasterizing ................................................... 1-16
Memory Considerations .............................................. 1-17
Installing the Printer .................................................... 1-19
Before You Begin ......................................................... 1-19
Space Requirements ..................................................... 1-19
Precautions .................................................................. 1-21
Lifting and Carrying the Printer .................................... 1-23
Installation Steps .......................................................... 1-24
Maintaining the Printer ............................................... 1-32
Cleaning the Printer ..................................................... 1-32
Replacing the Toner Cartridge ...................................... 1-32
Recycling the Toner Cartridge ...................................... 1-33
Installing the Maintenance Kit ...................................... 1-33
Moving the Printer ....................................................... 1-35
Transporting the Printer .............................................. 1-36
Technical Support ......................................................... 1-37
Before Calling for Service ............................................. 1-37
Accessing Xerox Via the Internet .................................. 1-37

Introduction
Chapter 1: Getting Started ❖1-3
Introduction This guide is for use with the Xerox DocuPrint N24, N32,
and N40 printers.
Because most of the printer’s features and functionality
are shared by all three, this guide uses the generic name
DocuPrint N40 when referring to these printers. And it
refers to all features not found on the base printer as
options.
This guide also identifies two different configurations for
the DocuPrint N40:
• The tabletop configuration
• The console configuration (sitting on top of the
optional 2,500 Sheet Feeder).
Samples of each configuration are shown later in this
chapter, however the figures throughout this guide may
show either configuration when illustrating a feature or
procedure.

How Much of This Book Must I Read?
1-4 ❖DocuPrint N24, N32, and N40 System Administrator Guide
How Much of
This Book Must I
Read?
Because of the customer installable nature of the
DocuPrint N40, your printer should be operational
following the brief instructions in the Quick Installation
Guide. (The installation instructions are also presented
later in this chapter).
Use this book as a reference for:
• Learning about special printer features [“Special
Features” (page 1-8)]
• Printer memory issues [“Memory Considerations”
(page 1-17)]
• Instructions for installing the printer [“Installing the
Printer” (page 1-19)]
• Tips on taking care of the printer [“Maintaining the
Printer” (page 1-32)]
• Tips on transporting the printer [“Transporting the
Printer” (page 1-36)]
• Contacting Xerox for technical support [“Technical
Support” (page 1-37)]
• Paper specifications, loading paper, and duplex
printing (Chapter 2: Paper Handling)
• Instructions on using the Control Panel
(Chapter 3: Using the Control Panel)
• Information about CentreWare DP and installing
printer drivers (Chapter 4: Printer Management
Software and Drivers)

How Much of This Book Must I Read?
Chapter 1: Getting Started ❖1-5
• Downloading fonts (Chapter 5: Using the Hard
Disk Drive / Downloading Fonts and Jobs)
• Troubleshooting printing problems if they occur
(Chapter 6: Troubleshooting)
• Ordering printer options (Appendix A: DocuPrint N40
Ordering Information)
• Replacing consumables and cleaning the printer
(Appendix B: Maintaining the Printer)
• Installing and removing printer options (Appendix
C: Installing and Removing Printer Options)
• List of fonts resident on the printer (Appendix
D: Printer Resident Fonts)
• Printer Specifications (Appendix E: Printer
Specifications)
• DocuPrint N40 printer command differences for PCL
and PostScript (Appendix F: DocuPrint N40 Unique
Printer Commands)

Printer Components
1-6 ❖DocuPrint N24, N32, and N40 System Administrator Guide
Printer
Components
The major components of the DocuPrint N40 are
indicated in Figure 1.1 below.
Figure 1.1 Base printer components
Front View
1Face-up Output Bin
2Door A
350 Sheet Bypass Feeder
4Door B
5Face-down Output Bin
6Power switch
7Control Panel
8Front cover
9Paper Tray 1
10 Paper Tray 2
Rear View
1Power receptacle
2Hand grips
3Controller Board with host/
network interface ports.
4Connectors for optional
2,500 Sheet Feeder, 10-bin
Mailbox/Collator, Finisher,
and Duplex Module

Printer Components
Chapter 1: Getting Started ❖1-7
Figure 1.2 Console configuration with options
Front View
110-bin Mailbox/Collator
2Face-up Output Bin
3Duplex Module
4100 Envelope Feeder
52,500 Sheet Feeder with
Paper Trays 3, 4, and 5
Figure 1.3 Customer replaceable components
Front View, Covers Open
1Fuser
2Toner Cartridge
3Bias Transfer Roll (BTR)
4Feedrolls

Special Features
1-8 ❖DocuPrint N24, N32, and N40 System Administrator Guide
Special Features Several features have been designed into the DocuPrint
N40 to enhance your printing environment. Using the
printer's Control Panel menu system, you can tailor
printer settings to match your printing requirements.
See Chapter 3: Using the Control Panel for more
information about the Control Panel and its menu system.
Connectivity The N40 includes the following physical connectivity
interfaces on board:
• IEEE 1284 Bi-directional parallel
• RS232C Serial Interface with a DB9 Connector
• Ethernet (10 Mbit)
Two additional interfaces are available as options.
• Ethernet (100 Mbit)
• Token Ring
Installing either optional network interface disables the
on board 10 Mbit Ethernet interface. Removing either
optional interface enables the on board 10 Mbit Ethernet
functionality again.

Special Features
Chapter 1: Getting Started ❖1-9
Power Saver After 60 minutes of inactivity, the printer automatically
turns off internal components to reduce the amount of
electricity used. The printer automatically turns those
parts back on when it receives a print job.
Using the printer's Control Panel menu system, you can
send the printer into Power Saver mode after your choice
of Off, 15, 30, 60, 90, 120 or 180 minutes of inactivity.
See the section “System Menu” (page 3-35) in
Chapter 3: Using the Control Panel.
High Resolution
Printing The DocuPrint N40 is set to print at 600 x 600 dpi (dots
per inch). You can also print draft-quality jobs by using
the System Menu to set Draft Mode to On. The printer
automatically reduces the amount of toner by two-thirds
(and prints a draft-quality output). Draft Mode can be
selected on a per job basis from the Xerox printer drivers.
See Chapter 3: Using the Control Panel for instructions on
changing Control Panel settings.
Edge to Edge Printing You can print PostScript LanguageLevel 3 (hereafter
referred to as PostScript) and PCL 6 Emulation (hereafter
referred to as PCL) jobs all the way to the edge of the
page. (However, there is a 4 mm border on all edges, with
all paper sizes, where print quality cannot be
guaranteed.) This feature may be selected via the Control
Panel for PCL jobs or via print drivers for both PCL and
PostScript jobs. Note that selecting this feature will cause
PCL job printing to be shifted up to the top of the page
and left to the edge of the page.

Special Features
1-10 ❖DocuPrint N24, N32, and N40 System Administrator Guide
Automatic Tray
Sequencing The DocuPrint N40 allows you to set automatic tray
sequencing for both PCL and PostScript jobs. When a
paper tray runs out of paper, the printer automatically
switches to another paper tray (if another tray is loaded
with the same size and type paper). That means you don't
have to load paper as often. You can also install the
optional 2,500 Sheet Feeder (with one 500 sheet tray and
two 1,000 sheet trays) to extend your printing capacity.
For more information on tray switching, see the section
“Automatic Tray Switching” (page 2-20) in
Chapter 2: Paper Handling.
Automatic Language
Sensing and
Switching
The printer can process both PCL and PostScript jobs.
When the printer's Language Sensing option is on, the
DocuPrint N40 samples the incoming data stream to
determine which language the print job requires. The
DocuPrint N40 then switches to the proper interpreter for
that job.
Language Sensing can be set individually for each port,
or protocol within a port, from the Parallel Menu and from
the Ethernet and Novell Menus by setting the appropriate
PDL setting to Auto.
With the Language Sensing option on, the printer
automatically samples each print job and switches to the
appropriate processing language.
For more information about language sensing and
switching, see Chapter 3: Using the Control Panel.