Xerox DocuPrint N3225 Service manual

The Xerox DocuPrint
N3225 and N4025
Network Laser Printers
System
Administrator Guide

Copyright protection claimed includes all forms of matters of
copyrightable materials and information now allowed by
statutory or judicial law or hereinafter granted, including without
limitation, material generated from the software programs which
are displayed on the screen such as styles, templates, icons, screen
displays, looks, etc.
Printed in the United States of America.
XEROX® and all Xerox product names and product numbers
mentioned in this publication are registered trademarks of the
Xerox Corporation. Other company trademarks are also
acknowledged. PCL is a trademark of the Hewlett-Packard
Company. MS, MS-DOS, Windows NT, Microsoft LAN Manager,
Windows 95, Windows 98 and Windows 2000 are trademarks of
Microsoft Corporation. Adobe® and PostScript® are trademarks
of Adobe Systems Incorporated. TrueType is a trademark of Apple
Computer, Inc. OS/2 is a trademark of International Business
Machines. Sun and Solaris are trademarks of Sun Corporation.
This printer contains emulations of Hewlett-Packard PCL 5e and
PCL 6 command languages (recognizes HP PCL 5e and PCL 6
commands) and processes these commands in a manner
compatible with Hewlett Packard LaserJet printer products.
This product includes an implementation of LZW licensed under
U.S. Patent 4.558.302.
Changes are periodically made to this document. Technical
updates will be included in subsequent editions.
Copyright ©2000, Xerox Corporation. All Rights Reserved.

Contents i
System Administrator Guide
Chapter 1 Configuring the Printer ...........................................
1-1
Using the Control Panel ....................................................... 1-3
The Display...................................................................... 1-4
The Indicator Lights.......................................................... 1-5
The Keys .......................................................................... 1-6
Navigating the Menu System............................................... 1-8
Menu Indicators ............................................................... 1-9
Setting a Menu Option................................................... 1-10
Control Panel Locks ........................................................ 1-12
Using the Menu System ..................................................... 1-13
Job Menu ....................................................................... 1-15
Password Menu.............................................................. 1-17
Tray Menu ..................................................................... 1-20
PCL Menu ...................................................................... 1-28
System Menu ................................................................. 1-34
Parallel Menu................................................................. 1-47
Serial Menu.................................................................... 1-51
USB Menu...................................................................... 1-55

System Administrator Guide
Ethernet Menu ............................................................... 1-58
Token Ring Menu ........................................................... 1-72
Novell Menu .................................................................. 1-88
Print Menu..................................................................... 1-96
Reset Menu .................................................................. 1-101
Automatic Tray Switching ................................................ 1-106
Tray Sequence Default.................................................. 1-108
Paper Handling Exception Conditions............................ 1-109
Tray Sequence Rules..................................................... 1-111
Tray Sequence Examples............................................... 1-113
Paper Size/Type Mismatch ........................................... 1-114
Offsetting Output ............................................................ 1-115
Using Custom Paper Sizes................................................ 1-117
Using the 10-bin Mailbox/Collator................................... 1-120
Mailbox Sorter Modes .................................................. 1-120
Printing to the Mailbox/Collator ................................... 1-120
Duplex (Two-Sided) Printing ............................................ 1-121
Print Orientation and Control Panel Settings................. 1-122
Using the Finisher ............................................................ 1-123
Features ....................................................................... 1-123
Bin Capacity................................................................. 1-127
Stapling Positions .........................................................1-128
Job Offsetting ............................................................... 1-133
Output Timeout ........................................................... 1-134
Paper Output Exception Conditions............................... 1-135
Chapter 2 Managing Printer Usage .........................................
2-1
Using CentreWare DP.......................................................... 2-2
CentreWare Internet Services ............................................... 2-4
Setup ............................................................................... 2-4
PCL Emulation Printer Driver ................................................ 2-5
PostScript Printer Drivers...................................................... 2-6

System Administrator Guide
Driver Features .................................................................... 2-7
Base Printer Fonts ................................................................ 2-9
PostScript Fonts ................................................................. 2-10
Chapter 3 Using the Hard Disk Drive and Flash Memory ......... 3-1
Hard Drive and Flash Memory Considerations ...................... 3-2
Disk Initialization ............................................................. 3-2
Flash Initialization ............................................................ 3-2
Downloading Fonts, Forms and Macros................................ 3-3
Font Download Utility....................................................... 3-3
PCL 5e Driver ................................................................... 3-4
FSDOWNLOAD Command ............................................... 3-5
FSDELETE Command ........................................................ 3-8
Using the Hard Disk Drive for Secure and Proof Jobs............. 3-9
Creating Secure Jobs......................................................... 3-9
Creating Proof Jobs......................................................... 3-11
Printing or Deleting Secure or Proof Jobs ......................... 3-13
Chapter 4 Maintaining the Printer ........................................... 4-1
Replacing the Laser Print Cartridge ...................................... 4-2
Standard Configuration.................................................... 4-3
Duplex Configuration ....................................................... 4-6
Installing the Maintenance Kit ............................................. 4-9
Replacing the Maintenance Kit ....................................... 4-10
Adding Staples to the Finisher......................................... 4-19
Cleaning the Printer........................................................... 4-21
Exterior Cleaning ............................................................ 4-22
Interior Cleaning ............................................................ 4-23
Chapter 5 Troubleshooting ......................................................
5-1
Printer Operation Problems.................................................. 5-2
Control Panel Messages....................................................... 5-5
Memory Board (DIMM) Locations................................... 5-29

System Administrator Guide
Diagnostic LED Flash Sequences......................................... 5-30
Paper Jams ........................................................................ 5-32
What Causes a Paper Jam?............................................. 5-32
Clearing Paper Jams ....................................................... 5-32
Clearing Area A (Without Duplex Module) ...................... 5-33
Clearing Area A (With Duplex Module) ........................... 5-35
Clearing Area B .............................................................. 5-37
Clearing Area C .............................................................. 5-37
Clearing Area D.............................................................. 5-38
Clearing Area E .............................................................. 5-39
Clearing Area F............................................................... 5-39
Clearing Area G.............................................................. 5-40
Clearing Area H.............................................................. 5-40
Clearing Tray 5 .............................................................. 5-41
Clearing the Duplex Module ........................................... 5-42
Print Quality Problems ....................................................... 5-43
Chapter 6 Installing and Removing Printer Options ...............
6-1
Precautions ......................................................................... 6-3
2,500 Sheet Feeder.............................................................. 6-4
Installing.......................................................................... 6-4
Removing......................................................................... 6-7
Duplex Module .................................................................... 6-9
Installing.......................................................................... 6-9
Removing....................................................................... 6-14
10-bin Mailbox/Collator .................................................... 6-18
Installing (Console Configuration)................................... 6-18
Removing (Console Configuration).................................. 6-22
Installing (Tabletop Configuration) ................................. 6-25
Removing (Tabletop Configuration) ................................ 6-29
100 Envelope Feeder.......................................................... 6-33
Installing........................................................................ 6-33

System Administrator Guide
Removing....................................................................... 6-34
Hard Disk Drive ................................................................. 6-35
Installing........................................................................ 6-36
Removing....................................................................... 6-38
Memory Modules............................................................... 6-40
Installing........................................................................ 6-41
Removing....................................................................... 6-43
Interface Cards .................................................................. 6-45
Installing........................................................................ 6-45
Removing....................................................................... 6-49
Finisher ............................................................................. 6-51
Installing........................................................................ 6-51
Removing....................................................................... 6-59
Appendix A Printer Specifications ............................................... A-1
Appendix B Unique Printer Commands ......................................
B-1
Overview............................................................................. B-2
Paper Size Selection............................................................. B-3
Paper Type Selection............................................................ B-5
Input Tray Selection............................................................. B-6
Output Selection.................................................................. B-7
PJL Commands .................................................................... B-8

System Administrator Guide

Chapter 1: Configuring the Printer ❖1-1
Configuring the Printer Chapter1
Using the Control Panel ..................................................... 1-3
The Display .................................................................... 1-4
The Indicator Lights ........................................................ 1-5
The Keys ........................................................................ 1-6
Navigating the Menu System ............................................. 1-8
Menu Indicators ............................................................. 1-9
Control Panel Locks ...................................................... 1-12
Setting a Menu Option ................................................. 1-10
Using the Menu System ................................................... 1-13
Job Menu ..................................................................... 1-15
Password Menu ............................................................ 1-17
Tray Menu ................................................................... 1-20
PCL Menu .................................................................... 1-28
System Menu ............................................................... 1-34
Serial Menu .................................................................. 1-51
Ethernet Menu ............................................................. 1-58
Token Ring Menu ......................................................... 1-72
Novell Menu ................................................................ 1-88
Print Menu ................................................................... 1-96
Reset Menu ................................................................ 1-101

Configuring the Printer
1-2 ❖System Administrator Guide
Automatic Tray Switching .............................................. 1-106
Paper Handling Exception Conditions .......................... 1-109
Tray Sequence Rules ................................................... 1-111
Tray Sequence Examples ............................................. 1-113
Offsetting Output .......................................................... 1-115
Using Custom Paper Sizes .............................................. 1-117
Using the 10-bin Mailbox/Collator ................................. 1-120
Duplex (Two-Sided) Printing .......................................... 1-121
Print Orientation and Control Panel Settings ............... 1-122
Using the Finisher .......................................................... 1-123
Features ..................................................................... 1-123
Bin Capacity ............................................................... 1-127
Stapling Positions ....................................................... 1-128
Job Offsetting ............................................................. 1-133
Output Timeout ......................................................... 1-134
Paper Output Exception Conditions ............................. 1-135

Using the Control Panel
Chapter 1: Configuring the Printer ❖1-3
Using the Control Panel
The Control Panel:
• Displays information about the status of the printer (or
the job in process).
• Provides the means for changing printer settings and
printer defaults to control how it operates.
As shown in Figure 3.1, your printer’s Control Panel will
either have icons and text, or icons only.
Figure 1.1 Control Panel
1. Indicator lights
2. Two-line by 16-character display
3. Control keys (8)
North America Control Panel
Alternate Control Panel

Using the Control Panel
1-4 ❖System Administrator Guide
The Display The Control Panel's display performs two functions.
• It informs you of printer status conditions, such as
when toner is low, when a paper tray is empty, when a
job is in process, and so on. For example, when you
turn on the printer, the display will show:
This message appears whenever the printer is online
and ready to accept print jobs. The display will also
show:
when processing data, and:
when waiting for more data.
• It presents a hierarchy of menu options and settings to
configure and control the printer.
For example, when you press Menu Up or Menu
Down , you will see the following two-line message
on the display:
(such as System Menu or Job Menu)
See “Menu Indicators” (page 1-9) for more information
on indicators.
Ready
Processing...
Waiting
Menus
Item Menu

Using the Control Panel
Chapter 1: Configuring the Printer ❖1-5
The Indicator Lights The Control Panel contains four indicator lights. Table 1.1
describes the function of each indicator light.
Table 1.1 Indicator lights and their functions
Light Function
On Line (Green) Lights when the printer is online.
Flashes when the printer is going from online to offline.
Form Feed (Green) Lights when the printer experiences a form feed timeout—that is,
when a PCL job has formatted a partial page, the printer is waiting for
more data in order to continue processing the job, and a user-defined
timeout period has expired with no new data arriving in the input
buffer. This timeout applies to all ports. The timeout value may be set
to any value between 5 and 300 seconds. The default value is 30
seconds.
When lit, you can print a partial page by entering the Job menu,
scrolling to the Form Feed item and pressing Enter . When not in
the menu system, a partial page can be printed by pressing Enter .
PostScript does not print partial pages and consequently the Form
Feed light is not turned On.
This light is turned Off when either an actual Form Feed character is
received or the Form Feed function is invoked by pressing Enter
on the Job Menu when the Form Feed item is displayed.
Fault (Amber) Lights whenever operator intervention is required in order to allow
printing to continue.
Data (Green) Flashes to indicate that a print job is being processed by either
PostScript, PCL or PJL, or is being spooled to the disk (e.g., a proof or
secure job). If data are not being processed, or either PostScript or
PCL is processing a job but waiting for data (input buffer empty), this
light is Off.

Using the Control Panel
1-6 ❖System Administrator Guide
The Keys The Control Panel keypad consists of eight keys,
identified with international symbols and/or labeled in
English. The keys are also numbered 0 - 7.
Table 1.2 describes the function of each key.
Table 1.2 Control Panel keys and their functions
Key Description
On Line • If the printer is online and not in the menu system, takes the printer offline. All pages
currently in the paper path are printed and then printing pauses until the printer is
brought online again.
• If the printer is online and in the menu system, exits the menu system.
• If the printer is offline and not in the menu system, brings the printer online.
• If the printer is offline and in the menu system, exits the menu system and brings the
printer online.
Menu Up • If not in the menu system, enters the menu system and displays the first menu.
• If in the menu system, causes the Control Panel to scroll through the menus in order
from top to bottom.
Menu Down • If not in the menu system, enters the menu system and displays the last menu.
• If in the menu system, causes the Control Panel to scroll through the menus in order
from bottom to top.
Item Up • If in the menu system, and an item is displayed, causes the Control Panel to scroll
through the values in the current menu from bottom to top.
• If not in the menu system, this key is ignored.
Table 1.2 Page 1 of 2

Using the Control Panel
Chapter 1: Configuring the Printer ❖1-7
Item Down • If in the menu system, causes the Control Panel to scroll through the items in the
current menu from top to bottom.
• If not in the menu system, this key is ignored.
Value Up • If in the menu system, and an item is displayed, causes the Control Panel to scroll
through the values for the current item from bottom to top and displays the default
value for the current item. When setting a numeric value, increases the value by the
step amount. It is subject to auto-repeat if held down more than 1 second.
• If not in the Menu system and a paper mismatch condition does not exist, this key is
ignored.
• If a paper mismatch condition exists, scrolls through the alternate paper that may be
used instead of the requested paper.
Value Down • If in the menu system, and an item is displayed, causes the Control Panel to scroll
through the values for the current item from top to bottom and displays the default
value for the current item. When setting a numeric value, decreases the value by the
step amount. It is subject to auto-repeat if held down more than 1 second.
• If not in the Menu system and a paper mismatch condition does not exist, this key is
ignored.
• If a paper mismatch condition exists, scrolls through the alternate paper that may be
used instead of the requested paper.
Enter • If the current display is a value for an item, causes the value to be entered as the
default value for this item.
• If the current display is an action to be invoked (e.g., “PCL Font List”, “Restart
Printer”), causes the action to occur.
• If not in the menu system and the FormFeed LED indicates that a partial page exists,
causes an implied PCL reset and the partial page is printed.
• If a paper mismatch condition exists and a request to use an alternate paper is
displayed, causes printing on paper currently loaded in the selected tray (Print
Anyway).
Table 1.2 Control Panel keys and their functions (continued)
Key Description
Table 1.2 Page 2 of 2

Navigating the Menu System
1-8 ❖System Administrator Guide
Navigating the Menu System
The Control Panel provides access to the Main Menu and
its submenus. Main Menu options are:
—JobMenu
— Password Menu (when the Hard Disk Drive is
installed)
—TrayMenu
—PCLMenu
—SystemMenu
— Parallel Menu
— Serial Menu
—USBMenu
—EthernetMenu
— Token Ring Menu (requires the Token Ring Card)
— Novell Menu
— Print Menu
—ResetMenu
Press Menu Up or Menu Down to access the
Main Menu. Each of the submenus may have other
submenus, settings, actions or functions.

Navigating the Menu System
Chapter 1: Configuring the Printer ❖1-9
Menu Indicators Two menu indicators (= and *) are used to furnish
information about menus and settings. The purpose of
each indicator is described in Table 1.3 below.
Table 1.3 Indicators found in the Control Panel Menu systems
Indicator Purpose Example
=This indicator only appears after options which take a specific
setting—it indicates that a value or setting follows the option.
The example at the right tells you that Language is an option that
takes a specific setting. One setting for the Language option is
Français. Another setting is English. (The list of available settings is
displayed one setting at a time on the bottom line of the display
as you press Value Up or Value Down .)
Language =
Français
*This indicator identifies the current value setting.
The example at the right tells you that Language is currently set
to English.
Pressing Value Up or Value Down scrolls through the
possible values.
Language =
English *

Navigating the Menu System
1-10 ❖System Administrator Guide
Setting a Menu
Option
To set an option or to invoke a function, follow the steps
below:
1Press Menu Up or Menu Down to scroll through the
available submenus until you locate the one you want.
You will see:
where Menu Name is the current submenu displayed.
2Press Item Up or Item Down to scroll through the items
of the submenu (all submenus except the Password
Menu).
You will see:
where Item Name is the current item displayed. For the
Job, Print, Service and Reset (with the exception of the
Language option) Menus, the bottom line of the display
indicates the action to be taken (e.g., Config. Sheet or PCL
Font List).
Menus
Menu Name
Menu Name
Item Name

Navigating the Menu System
Chapter 1: Configuring the Printer ❖1-11
3Press Value Up or Va lue Dow n to select the appropriate
value for this item.
You will see:
If a list of many values exists (e.g., one through 99 for
number of copies), you can scroll quickly by holding
down Val ue U p or Value Down.
When you see the value you want, press Enter to accept
it.
4If necessary, repeat Step 2 and Step 3 to go through other
menus, options, actions, functions and values.
After you press Enter to accept a value, the menu will
display:
You may continue to work in the Menu system by
repeating the steps above, or you may exit and return to
normal operation by pressing Online.
If you press Online at any time prior to pressing
Enter, the new value will not be saved and the
Menu system is exited.
The printer automatically exits the Menu system
after 60 seconds of inactivity (i.e., no key has been
pressed).
Item Name =
Current Value *
Menu Name
Item Name

Navigating the Menu System
1-12 ❖System Administrator Guide
Control Panel Locks Some Control Panel menus can be locked to prevent
unauthorized access to critical system parameters. If you
scroll to a locked menu, pressing either Item key causes
the menu name to appear on the top line of the display
and “Menu Locked” to appear on the second line.
The following menus cannot be locked:
•JobMenu
• Password Menu
•TrayMenu
• Print Menu
•ResetMenu
If you do not want users to have access to the Reset Menu,
power OFF and power ON the printer.