Xerox DP N24 Service manual

DP N24, N32 and N40 Network
Laser Printers
System
Administrator
Guide

PUBLICATION ISSUED BY:
Olivetti Lexikon, S.p.A.
Documentazione
Via Jervis, 77 - 10015 Ivrea (Italy)
Copyright © 1998, Olivetti
All rights reserved
Xerox®, CentreWare DP® and all Xerox products mentioned in this publication are
trademarks of Xerox Corporation®.
Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.
PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company. IBM is a
trademark of International Business Machines Corporation. Microsoft, Microsoft
Windows, Microsoft Word, MS, and MS-DOS are trademarks of Microsoft
Corporation. Univers is a trademark of Linotype AG or its subsidiaries. WordPerfect
is a trademark of WordPerfect Corporation. Centronics is a trademark of Centronics
Corporation. Macintosh and TrueType are trademarks of Apple Computer,
Incorporated. OnPage is a trademark of COMPUTER:applications, Inc. All other
product names are trademarks/tradenames of their respective owners.
PCL, PCL5e, and PCL6 are trademarks of Hewlett Packard Company. This printer
contains an emulation of the Hewlett Packard PCL command language, recognizes
HP PCL commands, and processes these commands in a manner comparable with
Hewlett Packard LaserJet printer products.
Notice Specifications described in this publication are subject to change without notice. Use
of some features may be limited by your hardware or software configuration. Contact
your dealer for details.
This product’s conformity with quality
requirements is certified by the Mark it
bears

Table of Contentsi
DP N24, N32 and N40 System Administrator Guide ❖i
Chapter 1 Getting Started ...................................................................................... 1-1
Introduction ...............................................................................1-3
How Much of This Book Must I Read? ....................................1-4
Printer Components ...................................................................1-6
Special Features ........................................................................1-8
Connectivity ............................................................................1-8
Power Saver ............................................................................1-8
High Resolution Printing ......................................................1-8
Edge to Edge Printing ............................................................1-9
Automatic Tray Sequencing ..................................................1-9
Automatic Language Sensing and Switching .......................1-9
Automatic Font/Macro Saving ..............................................1-9
Secure Printing ....................................................................1-10
Proof Printing ......................................................................1-10
Printer Generated Reports ...................................................1-10
PostScript ..............................................................................1-11
Optional Duplex Printing ....................................................1-11
Increased Paper Handling ...................................................1-11

ii ❖DP N24, N32 and N40 System Administrator Guide
Multiple Output Options ......................................................1-11
Memory Expansion ..............................................................1-11
Flash Memory SIMMs .........................................................1-12
Hard Disk Drive Option .......................................................1-12
Finisher ................................................................................1-12
Intelligent Rasterizing ..........................................................1-12
Memory Considerations ..........................................................1-13
Installing the Printer ...............................................................1-14
Before You Begin .................................................................1-14
Space Requirements .............................................................1-14
Precautions ...........................................................................1-15
Lifting and Carrying the Printer .........................................1-17
Installation Steps ..................................................................1-18
Maintaining the Printer ..........................................................1-26
Cleaning the Printer ............................................................1-26
Replacing the Toner Cartridge ............................................1-26
Recycling the Toner Cartridge ............................................1-26
Installing the Maintenance Kit ............................................1-27
Moving the Printer ..................................................................1-28
Transporting the Printer .........................................................1-29
Technical Support ...................................................................1-29
Before Calling for Service ...................................................1-29
Accessing Olivetti Via the Internet ......................................1-29
Chapter 2 Paper Handling .................................................................................... 2-1
Selecting Paper ..........................................................................2-2
Storing Paper .............................................................................2-4
Loading Paper ...........................................................................2-4
Using Trays 1, 2 and 3 (if installed) ......................................2-5
Using Trays 4 and 5 in the 2,500 Sheet Feeder ....................2-9
Using the 50 Sheet Bypass Feeder ......................................2-11
Using the 100 Envelope Feeder ...........................................2-15

DP N24, N32 and N40 System Administrator Guide ❖iii
Automatic Tray Switching .......................................................2-16
Tray Sequence Settings ........................................................2-17
Paper Handling Exception Conditions ...............................2-18
Tray Sequence Rules ............................................................2-20
Tray Sequence Examples .....................................................2-21
Paper Size/Type Mismatch ..................................................2-22
Offsetting Output .....................................................................2-23
Using the 10-bin Mailbox/Collator .........................................2-24
Printing to the Mailbox/Collator .........................................2-24
Duplex (Two-Sided) Printing ..................................................2-25
Print Orientation and Control Panel Settings ....................2-26
Chapter 3 Using the Control Panel ....................................................................... 3-1
Control Panel Features .............................................................3-2
The Display .............................................................................3-3
The Indicator Lights ..............................................................3-3
The Keys .................................................................................3-5
Navigating the Menu System ....................................................3-9
Menu Indicators ...................................................................3-10
Control Panel Locks ............................................................3-10
Setting a Menu Option .........................................................3-11
Main Menu ..............................................................................3-13
Job Menu .................................................................................3-14
Password Menu .......................................................................3-16
Tray Menu ...............................................................................3-19
PCL Menu ................................................................................3-26
PostScript Menu ......................................................................3-31
System Menu ............................................................................3-33
Parallel Menu ..........................................................................3-42
Serial Menu .............................................................................3-45
Ethernet Menu .........................................................................3-48
Token Ring Menu ....................................................................3-61

iv ❖DP N24, N32 and N40 System Administrator Guide
Novell Menu .............................................................................3-75
Test Menu ................................................................................3-82
Reset Menu ..............................................................................3-87
Chapter 4 Printer Management Software and Drivers ........................................ 4-1
Using CentreWare DP with the DP N40 ..................................4-2
DP N40 PCL Emulation Printer Driver ...................................4-3
DP N40 PostScript Printer Driver ............................................4-4
Driver Features ..........................................................................4-5
Chapter 5 Using the Hard Disk Drive / Downloading Fonts and Jobs ............... 5-1
Hard Drive Considerations .......................................................5-2
Disk Initialization ...................................................................5-2
Downloading Fonts and Macros ...............................................5-3
FSDOWNLOAD Command ..................................................5-4
FSDELETE Command ..........................................................5-7
Using the Hard Disk Drive for Secure and Proof Jobs ...........5-8
Creating Secure Jobs .............................................................5-8
Creating Proof Job ...............................................................5-10
Printing or Deleting Secure or Proof Jobs .........................5-11
Chapter 6 Troubleshooting .................................................................................... 6-1
Printer Operation Problems ......................................................6-2
Control Panel Messages ............................................................6-5
Diagnostic LED Flash Sequences ..........................................6-24
Paper Jams ...............................................................................6-26
What Causes a Paper Jam? .................................................6-26
Clearing Paper Jams ............................................................6-26
Clearing Area A (No Duplex Module) ................................6-30
Clearing Area A (With Duplex Module) .............................6-32
Clearing Area B ...................................................................6-34
Clearing Area C ...................................................................6-34

DP N24, N32 and N40 System Administrator Guide ❖v
Clearing Area D ...................................................................6-35
Clearing Tray 5 ....................................................................6-36
Clearing the Duplex Module ...............................................6-37
Print Quality Problems ............................................................6-38
Appendix A DP N40 Ordering Information ........................................................... A-1
Appendix B Maintaining the Printer ...................................................................... B-1
Replacing the Toner Cartridge ................................................B-2
Standard Configuration ........................................................B-3
Duplex Configuration ...........................................................B-7
Installing the Maintenance Kit ..............................................B-11
Replacing the Fuser Cartridge and BTR ...........................B-12
Replacing the Feedrolls ......................................................B-17
Resetting the Counter .........................................................B-22
Cleaning the Printer ...............................................................B-23
Exterior Cleaning ................................................................B-23
Interior Cleaning ................................................................B-24
Appendix C Installing and Removing Printer Options .......................................... C-1
Precautions ...............................................................................C-3
2,500 Sheet Feeder ...................................................................C-4
Installing ...............................................................................C-4
Removing ...............................................................................C-8
Duplex Module .......................................................................C-11
Installing .............................................................................C-11
Removing .............................................................................C-16
10-bin Mailbox/Collator .........................................................C-20
Installing
(Console Configuration) .....................................................C-20
Removing (Console Configuration) ...................................C-25
Installing (Tabletop Configuration) ...................................C-28
Removing (Tabletop Configuration) ..................................C-32
100 Envelope Feeder ..............................................................C-36

vi ❖DP N24, N32 and N40 System Administrator Guide
Installing .............................................................................C-36
Removing .............................................................................C-37
Hard Disk Drive ......................................................................C-39
Installing .............................................................................C-39
Removing .............................................................................C-42
Memory SIMM .......................................................................C-44
Installing .............................................................................C-45
Removing .............................................................................C-47
Network Interface Card (NIC) ...............................................C-49
Installing the NIC ...............................................................C-49
Removing the NIC ...............................................................C-54
Appendix D Printer Resident Fonts ........................................................................ D-1
Base Printer Fonts ....................................................................D-2
Printing a PCL Font List ......................................................D-3
PostScript Fonts ........................................................................D-4
Printing a PostScript Font List .............................................D-5
Appendix E Printer Specifications .......................................................................... E-1
Appendix F DP N40 Unique Printer Commands ................................................... F-1
Overview ....................................................................................F-2
Paper Size Selection .................................................................F-3
Paper Type Selection ................................................................F-4
Input Tray Selection .................................................................F-5
Output Selection .......................................................................F-6
PJL Commands ........................................................................F-7
Appendix G Environmental Specifications ............................................................. G-1
Acoustic Noise Figures .........................................................G-2
FCC Compliance Statement for United States Users ..........G-2
Operational Safety ................................................................G-2
Laser Safety ...........................................................................G-4
Laser Safety Warning for Finland and Sweden ..................G-4

Chapter 1: Getting Started ❖1-1
Getting Started Chapter1
Introduction ............................................................................... 1-3
How Much of This Book Must I Read? .................................... 1-4
Printer Components ................................................................... 1-6
Special Features ........................................................................ 1-8
Connectivity ............................................................................ 1-8
Power Saver ............................................................................ 1-8
High Resolution Printing ........................................................ 1-8
Edge to Edge Printing ............................................................. 1-9
Automatic Tray Sequencing .................................................... 1-9
Automatic Language Sensing and Switching .......................... 1-9
Automatic Font/Macro Saving ................................................ 1-9
Secure Printing ..................................................................... 1-10
Proof Printing ....................................................................... 1-10
Printer Generated Reports .................................................... 1-10
PostScript .............................................................................. 1-11
Optional Duplex Printing ..................................................... 1-11
Increased Paper Handling .................................................... 1-11
Multiple Output Options ....................................................... 1-11
Memory Expansion ............................................................... 1-11
Flash Memory SIMMs .......................................................... 1-12

Getting Started
1-2 ❖DP N24, N32 and N40 System Administrator Guide
Hard Disk Drive Option ....................................................... 1-12
Finisher ................................................................................. 1-12
Intelligent Rasterizing ........................................................... 1-12
Memory Considerations .......................................................... 1-13
Installing the Printer ............................................................... 1-14
Before You Begin .................................................................. 1-14
Space Requirements .............................................................. 1-14
Precautions ........................................................................... 1-15
Lifting and Carrying the Printer ........................................... 1-17
Installation Steps ................................................................... 1-18
Maintaining the Printer .......................................................... 1-26
Cleaning the Printer ............................................................. 1-26
Replacing the Toner Cartridge ............................................. 1-26
Recycling the Toner Cartridge ............................................. 1-26
Installing the Maintenance Kit ............................................. 1-27
Moving the Printer .................................................................. 1-28
Transporting the Printer ......................................................... 1-29
Technical Support ................................................................... 1-29
Before Calling for Service .................................................... 1-29
Accessing Olivetti Via the Internet ....................................... 1-29

Introduction
Chapter 1: Getting Started ❖1-3
Introduction This guide is for use with the DP N24, N32, and N40 printers.
Because most of the printer’s features and functionality are shared
by all three, this guide uses the generic name DP N40 when
referring to these printers. And it refers to all features not found on
the base printer as options.
This guide also identifies two different configurations for the
DP N40:
• The tabletop configuration
• The console configuration (sitting on top of the optional 2,500
Sheet Feeder).
Samples of each configuration are shown later in this chapter,
however the figures throughout this guide may show either
configuration when illustrating a feature or procedure.

How Much of This Book Must I Read?
1-4 ❖DP N24, N32 and N40 System Administrator Guide
How Much of This
Book Must I
Read?
Because of the customer installable nature of the DP N40, your
printer should be operational following the brief instructions in the
Quick Installation Guide. (The installation instructions are also
presented later in this chapter).
Use this book as a reference for:
• Learning about special printer features [“Special Features”
(page 1-8)]
• Printer memory issues [“Memory Considerations” (page 1-13)]
• Instructions for installing the printer [“Installing the Printer”
(page 1-14)]
• Tips on taking care of the printer [“Maintaining the Printer”
(page 1-26)]
• Tips on transporting the printer [“Transporting the Printer”
(page 1-29)]
• Contacting Olivetti for technical support [“Technical Support”
(page 1-29)]
• Paper specifications, loading paper, and duplex printing
(Chapter 2: Paper Handling)
• Instructions on using the Control Panel (Chapter 3: Using the
Control Panel)
• Information about CentreWare DP and installing printer drivers
(Chapter 4: Printer Management Software and Drivers)

How Much of This Book Must I Read?
Chapter 1: Getting Started ❖1-5
• Downloading fonts (Chapter 5: Using the Hard Disk Drive
/ Downloading Fonts and Jobs)
• Troubleshooting printing problems if they occur (Chapter
6: Troubleshooting)
• Ordering printer options (Appendix A: DP N40 Ordering
Information)
• Replacing consumables and cleaning the printer (Appendix
B: Maintaining the Printer)
• Installing and removing printer options (Appendix C: Installing
and Removing Printer Options)
• List of fonts resident on the printer (Appendix D: Printer
Resident Fonts)
• Printer Specifications (Appendix E: Printer Specifications)
• DP N40 printer command differences for PCL and PostScript
(Appendix F: DP N40 Unique Printer Commands)

Printer Components
1-6 ❖DP N24, N32 and N40 System Administrator Guide
Printer
Components
The major components of the DP N40 are indicated in Figure 1.1
below.
Figure 1.1 Base printer components
Front View
1Face-up Output Bin
2Door A
350 Sheet Bypass Feeder
4Door B
5Face-down Output Bin
6Power switch
7Control Panel
8Front cover
9Paper Tray 1
10 Paper Tray 2
Rear View
1Power receptacle
2Hand grips
3Controller Board with host/
network interface ports.
4Connectors for optional
2,500 Sheet Feeder, 10-bin
Mailbox/Collator, Finisher,
and Duplex Module

Printer Components
Chapter 1: Getting Started ❖1-7
Figure 1.2 Console configuration with options
Front View
110-bin Mailbox/Collator
2Face-up Output Bin
3Duplex Module
4100 Envelope Feeder
52,500 Sheet Feeder with
Paper Trays 3, 4, and 5
Figure 1.3 Customer replaceable components
Front View, Covers Open
1Fuser
2Toner Cartridge
3Bias Transfer Roll (BTR)
4Feedrolls

Special Features
1-8 ❖DP N24, N32 and N40 System Administrator Guide
Special Features Several features have been designed into the DP N40 to enhance
your printing environment. Using the printer's Control Panel menu
system, you can tailor printer settings to match your printing
requirements.
See Chapter 3: Using the Control Panel for more information about
the Control Panel and its menu system.
Connectivity The N40 includes the following physical connectivity interfaces on
board:
• IEEE 1284 Bi-directional parallel
• RS232C Serial Interface with a DB9 Connector
• Ethernet (10 Mbit)
Two additional interfaces are available as options.
• Ethernet (100 Mbit)
• Token Ring
Installing either optional network interface disables the on board 10
Mbit Ethernet interface. Removing either optional interface enables
the on board 10 Mbit Ethernet functionality again.
Power Saver After 60 minutes of inactivity, the printer automatically turns off
internal components to reduce the amount of electricity used. The
printer automatically turns those parts back on when it receives a
print job.
Using the printer's Control Panel menu system, you can send the
printer into Power Saver mode after your choice of Off, 15, 30, 60,
90, 120 or 180 minutes of inactivity.
See the section “System Menu” (page 3-33) in Chapter 3: Using
the Control Panel.
High Resolution
Printing
The DP N40 is set to print at 600 x 600 dpi (dots per inch). You can
also print draft-quality jobs by using the System Menu to set Draft
Mode to On. The printer automatically reduces the amount of toner
by two-thirds (and prints a draft-quality output). Draft Mode can be
selected on a per job basis from the Olivetti printer drivers.
See Chapter 3: Using the Control Panel for instructions on
changing Control Panel settings.

Special Features
Chapter 1: Getting Started ❖1-9
Edge to Edge Printing You can print PostScript LanguageLevel 3 (hereafter referred to as
PostScript) and PCL 6 Emulation (hereafter referred to as PCL)
jobs all the way to the edge of the page. (However, there is a 4 mm
border on all edges, with all paper sizes, where print quality cannot
be guaranteed.) This feature may be selected via the Control Panel
for PCL jobs or via print drivers for both PCL and PostScript jobs.
Note that selecting this feature will cause PCL job printing to be
shifted up to the top of the page and left to the edge of the page.
Automatic Tray
Sequencing
The DP N40 allows you to set automatic tray sequencing for both
PCL and PostScript jobs. When a paper tray runs out of paper, the
printer automatically switches to another paper tray (if another tray
is loaded with the same size and type paper). That means you don't
have to load paper as often. You can also install the optional 2,500
Sheet Feeder (with one 500 sheet tray and two 1,000 sheet trays) to
extend your printing capacity.
For more information on tray switching, see the section “Automatic
Tray Switching” (page 2-16) in Chapter 2: Paper Handling.
Automatic Language
Sensing and Switching
The printer can process both PCL and PostScript jobs. When the
printer's Language Sensing option is on, the DP N40 samples the
incoming data stream to determine which language the print job
requires. The DP N40 then switches to the proper interpreter for
that job.
Language Sensing can be set individually for each port, or protocol
within a port, from the Parallel Menu and from the Ethernet and
Novell Menus by setting the appropriate PDL setting to Auto.
With the Language Sensing option on, the printer automatically
samples each print job and switches to the appropriate processing
language.
For more information about language sensing and switching, see
Chapter 3: Using the Control Panel.
Automatic Font/Macro
Saving
When you are printing both PostScript and PCL jobs, the printer
will automatically save downloaded fonts, macros, and the entire
PostScript environment when itswitches PDLs (Printer Description
Language). This saves you from having to download fonts, macros,
and headers every time the program switches between PostScript
and PCL.

Special Features
1-10 ❖DP N24, N32 and N40 System Administrator Guide
Secure Printing The DP N40 allows users to define and control what are called
“secure jobs.” When a secure job is sent to the printer, printing is
delayed until the password associated with that job is entered at the
printer’s Control Panel. Secure jobs are defined and enabled either
via DPDP N40 printer drivers or via a sequence of PJL commands
(see Chapter 5: Using the Hard Disk Drive / Downloading Fonts
and Jobs, page 5-8, for an example). This feature requires the Hard
Disk Drive option.
Proof Printing The DP N40 allows you to view and proofread the first set of a
multiple set job before printing the remaining sets. This is called
“proof printing”. When you send a proof job to the printer, only the
first set is printed immediately. You can then go to the printer and
proof the first set. Depending on the outcome of the proofing, you
can then decide either to continue printing the remaining sets or to
delete the job by entering the Password Menu via the Printer
Control Panel. Proof printing jobs are defined and enabled either
via the DP N40 printer drivers or via a sequence of PJL commands
(see “Creating Proof Job” page 5-10, for an example). This feature
requires the Hard Disk Drive option.
Printer Generated
Reports
Using the printer's Control Panel, you can print seven separate
reports.
• The Demo Page provides a sample of the printer's capabilities
and lists the printer's key features.
• The Configuration Sheet lists printer name, software revision
level, communication parameters settings, options installed,
current option setting in the Control Panel's menu system and
print counts.
• The PCL Font List shows which PCL fonts are currently
available. The list includes resident fonts, fonts stored on the
hard disk and permanent fonts downloaded to system memory.
• The PostScript Font List shows which PostScript fonts are
currently available. The list includes resident fonts, fonts stored
on the hard disk or downloaded to system memory.
• The Test Print is used by service and repair technicians if
problems occur with the printer.
• The Disk Directory lists disk statistics and the directory of the
disk file system, including fonts, forms, and macros.

Special Features
Chapter 1: Getting Started ❖1-11
• The Menu Map option in the Test Menu lets you print a page
showing the structure of the control panel menu tree.
See Chapter 3: Using the Control Panel for more information about
these reports.
PostScript The DP N40 includes PostScript LanguageLevel 3.
Optional Duplex
Printing
You can print two-sided documents when you install the Duplex
Module option.
See Appendix A: DP N40 Ordering Information to order a Duplex
Module.
Increased Paper
Handling
Two adjustable 500 sheet input trays and a 50 Sheet Bypass Feeder
are standard. To this, you can add an optional 2,500 Sheet Feeder
consisting of one 500 sheet tray and two 1000 sheet trays,
increasing the total input capacity to 3,500 sheets. Additional
benefits can be derived by replacing the 50 Sheet Bypass Feeder
with the optional 100 Envelope Feeder. It has a capacity of 100
envelopes.
See Appendix A: DP N40 Ordering Information to order the 2,500
Sheet Feeder and 100 Envelope Feeder.
Multiple Output
Options
The 200 Sheet Face-up Bin and the 500 Sheet Face-down Bin with
offset capability come standard on the DP N40. The Face-up Bin
holds up to 200 sheets of Letter/A4 paper. The Face-down Bin with
offset capability holds up to 500 sheets of paper and can offset print
jobs.
An optional 10-bin Mailbox/Collator, which sits on top of the
Face-down Bin, is also available. Output can be directed to any one
of its 10 bins, and each bin has a capacity of 100 sheets of 20 lb.
paper. All capacities are based on 20 lb. paper.
See Appendix A: DP N40 Ordering Information to order the 10-bin
Mailbox/Collator.
Memory Expansion The DP N40 base printer has 24 MB of RAM installed as standard,
and five SIMM slots for memory expansion. The five SIMM slots
can be populated with combinations of 8, 16, or 32 MB memory
SIMMs up to a total of 128 MB. A combination of five 32 MB
SIMMs would exceed the 128 MB maximum and is NOT allowed.

Special Features
1-12 ❖DP N24, N32 and N40 System Administrator Guide
Flash Memory SIMMs An additional Flash SIMM of 8 MB is available. You can
essentially increase the resident fonts of the printer or create
resident macros by installing Flash SIMMs and downloading
resources permanently to this memory. Flash Memory SIMMs are
installed in the same way as RAM SIMMs and in the same slots.
See Appendix C: Installing and Removing Printer Options.
Hard Disk Drive Option An optional Hard Disk Drive is also available, and is used for
storing fonts, forms and macros, enabling secure and proof job
printing and automatic collation of multiplesets of a document. See
Chapter 5: Using the Hard Disk Drive / Downloading Fonts and
Jobs for more information about the Hard Disk Drive. See
Appendix A: DP N40 Ordering Information to order more printer
memory or the Hard Disk Drive.
Finisher The finisher option can be installed only on console versions of the
DP N40 (i.e., versions which have the 2,500 Sheet Feeder). It has
three output bins with a total maximum capacity of 2,000 unstapled
sheets, up to 667 unstapled sheets per bin. There is stapling
capability for all three bins. Stapled output is delivered face down.
The stapler can staple sets of up to 50 sheets. It has three stapling
positions (Front for portrait, Back for landscape, and Dual for
booklet mode). The customer-replaceable stapling cartridge
contains 5,000 staples.
The finisher documentation is provided as a separate document on
your CD.
Intelligent Rasterizing The DP N40 driver sends data to the printer only once, regardless of
the number of copies specified. This conserves valuable network
resources and allows users to resume their applications quickly.
Once the data reaches the N40, it analyzes the job to determine the
amount of memory the rasterized data will require. If there is
sufficient memory, it will perform Raster Image Processing (RIP)
only once and hold the rasterized pages in memory for use in
printing each successive copy.
Rasterizing is a time consuming part of the printing process. On many
small group laser printers, raster processing is repeated for each successive
copy. The ability of the N40’s printer intelligence to determine that
particular jobs need to be rasterized once allows multiple sets to be
produced at rated printer speeds. This enhances job performance.
Intelligent rasterizing is performed automatically by the N40.