Xerox FaxCentre F110 User manual

12/04
FaxCentre F110
SERVICE MANUAL

12/04 FaxCentre F110
Fax Centre F110
Service Documentation
December 2004
Prepared by:
Xerox Europe,
Global Knowledge & Language Services,
Enterprise Centre,
P.O. Box 17,
Bessemer Road,
Welwyn Garden City,
Hertfordshire,
AL7 1HE, England.
© Copyright 2004 by Xerox Ltd.
Xerox, and all identifying numbers used in connection with the Xerox products mentioned in this
publication are registered trademarks of Xerox. Other company trademarks are also acknowl-
edged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by
Xerox Europe arising out of any inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product trained service per-
sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer
any future change to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult
the applicable warranty for its terms regarding customer or third-party provided service.

Introduction
FaxCentre F110 12/04 i
Introduction
Safety Precautions .................................................................................................................. iii
Laser Radiation Warning Symbol............................................................................................ iii
ESD Caution Symbol............................................................................................................... iv
Health and Safety Incident Reporting....................................................................................... v
1. Service Call Procedures
Section Contents.................................................................................................................. 1-1
2. Repair Analysis Procedures
Section Contents.................................................................................................................. 2-1
3. Image Quality
Section Contents.................................................................................................................. 3-1
4. Repairs/Adjustments
Section Contents.................................................................................................................. 4-1
5. Parts List
Section Contents.................................................................................................................. 5-1
6. General Procedures/Information
Section Contents.................................................................................................................. 6-1
7. Wiring Data
Section Contents.................................................................................................................. 7-1
Also included at the rear of this Service Manual are:

- Service Log Sheet
- Publication Comment Sheet
- Health and Safety Incident Reporting Form

Introduction
ii 12/04 FaxCentre F110
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Introduction
FaxCentre F110 12/04 iii
Introduction
Service Manual Notes
This manual is based on an OEM original. Some part names used do not comply with the standard
Xerox part naming convention. Because part names may have been molded on to some plastic
components and may also be embedded in the software, the part names have not been changed.
To aid part identification, an acronym and abbreviation list GP 48 has been added.
Safety Precautions
IMPORTANT
1. The FaxCentre F110 has been specified as a Class I Unit (earthed/grounded). The Telecom
Line potential is isolated from the digital circuitry. To measure on the digital side, the meas-
urement equipment should be connected to the same earth (ground). For measurement on
the Telecom side, measurement equipment should be unearthed (ungrounded).
2. After each disassembly of the apparatus the same safety tests as in the production line have
tobe performed (seeGP 47 SAFETY-Test Specification”). These tests include four different
steps to guarantee safety of the product according IEC /EN 60950-1:2001
Test procedure:
a) Earth (Ground)-Continuity Test
b) Isolation Test
c) High Voltage Test: Primary/AC Power – Secondary (USB)
d) High Voltage Test: Primary/AC Power – Telephone line
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury. Never remove the isolation plate from the PSU.
Laser Radiation Warning Symbol
WARNING
Follow the service procedure exactly as written. Use of controls or adjustments other than those
specified in this manual, may result in an exposure to invisible laser radiation. During servicing,
the invisible laser radiation can cause eye damage if looked at directly.

Introduction
iv 12/04 FaxCentre F110
ESD Caution Symbol
CAUTION
Certain components in this product are susceptible to damage from electrostatic discharge.
Observe all ESD procedures to avoid component damage.

Introduction
FaxCentre F110 12/04 v
Health and Safety Incident Reporting
I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or prop-
erty damage. Examples of incidents include machine fires, smoke generation, physical injury to
an operator or service representative. Alleged events and product conditions are included in this
definition.
V. Requirements
Initial Report:
1. Xerox organisations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becoming aware of the event.
2. The information to be provided at the time of reporting is contained in Appendix A (Health and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by any of the following methods:
• For incidents in North America and Developing Markets West (Brazil, Mexico, Latin Amer-
ican North and Latin American South):
- Phone* Xerox EH&S at: 1-800-828-6571.
- Electronic mail Xerox EH&S at: Dori[email protected]ox.com.
- Fax Xerox EH&S at: 1-585-422-6449 [intelnet 8*222 6449].
• For incidents in Europe and Developing Markets East (Middle East, Africa, India, China
and Hong Kong):
- Phone* Xerox EH&S at: [phone].
- Electronic mail Xerox EH&S at: Elaine.Gra[email protected]rox.com.
- Fax Xerox EH&S at: [phone] [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed incident
report and sent to the indicated electronic mail address or fax number.
Note: If sending a fax, please also send the original via internal mail.

Introduction
vi 12/04 FaxCentre F110
Responsibilities for Resolution:
1. Business Groups/Product Design Teams responsible for the product involved in the incident
shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
1. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associ-
ated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or
the Business Division.
c. Implement all safety retrofits.
2. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available
at the end of the manual.

Service Call Procedures
FaxCentre F110 12/04 1-1
1. Service Call Procedures
SCP 1 Service Call Actions ...................................................................................................... 1-3
SCP 2 Final Actions ................................................................................................................ 1-4

Service Call Procedures
1-2 12/04 FaxCentre F110
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Service Call Procedures
FaxCentre F110 12/04 1-3
SCP 1 Service Call Actions
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
1. Take note of symptoms or error messages.
2. Ask the operator to describe or demonstrate the problem.
3. Make sure that:
• The power cord is connected to the wall outlet and to the machine.
• All cables are connected correctly.
4. If available, check the machine service log book for any previous actions that may be relevant
to the call.
5. Review any defective print or copy samples.
6. Use GP 7 Printable Lists to print out an internal list to help differentiate between scanning
problems and printing problems.

Service Call Procedures
1-4 12/04 FaxCentre F110
SCP 2 Final Actions
After the machine has been re-assembled, perform the steps that follow:
1. Perform the High Voltage Test, GP 47.
2. Perform any firmware upgrade, GP 11.
3. If a new main board has been installed, perform the Customization Update, GP 12.
4. If the memory has been erased use a new Plug and Print card to update the Consumable
Counter.
5. Clean the CIS and the CIS guide, PL 2, using a micro fibre wiper and lens and mirror cleaner,
PL 12.
6. Put the machine into Maintenance Mode GP 9 and set the white reference, (Menu, *W).
7. Perform the Margin Adjustment TBD.
8. Make copies in standard and photo mode.
9. Send and receive a Fax
10. Units with a handset only. Make and receive a call.

Status Indicator RAPs
FaxCentre F110 12/04 2-1
2. Status Indicator RAPs
1 Error Codes RAP ................................................................................................................... 2-3
2 No Paper Feed RAP .............................................................................................................. 2-6
3 Check Printer Device 02 RAP ............................................................................................... 2-9
4 Check Printer Device 04 RAP ............................................................................................. 2-11
5 Paper Jam 1 RAP ................................................................................................................ 2-12
6 Paper Jam 2 RAP ................................................................................................................ 2-14
7 Document Feed RAP .......................................................................................................... 2-15
8 Document Jam RAP ............................................................................................................ 2-17
9 Document Multifeed RAP .................................................................................................... 2-18
10 ScanRef Failure RAP ....................................................................................................... 2-19
11 Sensor-Test Failed RAP .................................................................................................... 2-20
12 Blank Display RAP ............................................................................................................ 2-22
13 Smartcard Reader Faults RAP .......................................................................................... 2-24
14 Other Faults RAP ............................................................................................................... 2-26

Status Indicator RAPs
2-2 12/04 FaxCentre F110
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Status Indicator RAPs
FaxCentre F110 12/04 2-3
1 Error Codes RAP
The error codes are divided in three groups:
• Fax functions, refer to Table 1.
• SMS feature (Country dependent), refer to Table 2.
• Printer, refer to Table 3.
Note: If an error occurs during the transmission you will be informed by the error report which is
printed out. This list can be printed out separately by pressing Menu, 42 and then the OK button.
Table 1, Fax Error Codes is shown for information only. Most codes are development codes and
not all will be used in the error report.
If fax problems persist:
• Check that the customer line is operational. If possible plug in a phone and check for a dial
tone. Alternatively use a line test tool, PL 12.
• Install a new Main board, PL 6.
Table 1: Fax Error Codes:
Fax error codes Description
00 No error.
01 Destination number not answering.
02 Destination number is blocked.
03 User pressed the STOP key.
04 Wrong key pressed.
05 Scanner error.
06 Printer error.
07 Protocol error.
08 Check the document quality.
09 No document on the polled device.
0A The device was polled but there were no document.
0B Number of sent pages different from input number.
0C Received document too long.
0D Receiving failure.
0E No file or corrupted file to be sent.
0F Document coding incompatible with the receiver.
10 Document format incompatible with the receiver.
11 Protected access.
12 Printer resource not available.
13 Memory full.
14 Printing queue full.
15 No mailbox on the receiver.
16 No forwarding group on the receiver side.
17 No base on the distant device.
18 Forwarding unavailable.

Status Indicator RAPs
2-4 12/04 FaxCentre F110
19 Transmission stopped by the distant device.
1A Training rejected by the distant device.
1B ACEE coding/decoding default.
1C Distant device is not a fax device.
1D Telemaintenance not available on distant device.
1E Telemaintenance rejected by distant user.
1F Keyboard resource not available.
20 Telemaintenance stopped by user.
58 Distant device is not a fax device.
59 T30 stopped on NoID event.
5A Paper jam during receiving.
5B Telephone number is blocked. The fax tries the next one.
5C Unknown event to T30.
5D CnxID was received while going on-hook.
5E Unknown distant device answer.
60 Scanner resource not available.
61 Automatic dialling not available.
62 Unknown software crash.
63 Distant device is busy.
64 Transparent mode handshake failed.
Table 2: Simple Text Messaging (SMS) Error Codes (Country dependent):
Value Error Service Action
00 No error
01 – 09 Server errors (Protocol 2) Check if the user has subscribed to the service. Check if the
SMS destination number type is handled by the SMS pro-
vider.
10 – 16 Low level errors Check the service centre numbers in the device
20 – 30 Protocol errors Check the service centre numbers in the device
41 Memory full Check the number of received SMS.
50 Communication error
60 User stop
61 Wrong service centre
number
Check the service centre numbers in the device
62 – 68 Line errors. Check if the device is correctly plugged to the telephone net-
work.
70 – 74 Server errors (Protocol 1) Check if the user has subscribed to the service if required by
the provider. Check if the SMS destination number type is
handled by the SMS provider.
Table 1: Fax Error Codes:

Status Indicator RAPs
FaxCentre F110 12/04 2-5
Table 3: Printer Display Messages
Message on Display Message
Type
Description Service Action (When the
operator action fails)
CLOSE PRINTER
COVER
STATUS CLOSE PRINTER
COVER
Check the sensor, refer to GP
10. Install a new cover, PL 9
or a new main PWB, PL 6.
PAPER EMPTY
REFILL PAPER
STATUS REFILL PAPER CAS-
SETTE
Check the sensor, refer to GP
10. Install an actuator, PL 8 or
a new PSU, PL 8.
PAPER JAM
REMOVE PAPER
ERROR PAPER-INPUT JAM Install a new actuator, PL 8 or
a new PSU, PL 8.
PAPER JAM NB 2
REMOVE PAPER
ERROR PAPER-CENTER JAM Install a new actuator, PL 8 or
a new PSU, PL 8.
PAPER JAM NB 3
REMOVE PAPER
ERROR PAPER-EXIT JAM Install a new actuator, PL 8 or
a new PSU, PL 8.
PAPER FEED
REPLACE PAPER
ERROR PAPER MISS FEED-
ING
Install a new actuator, PL 8 or
a new PSU, PL 8.
CHECK PRINTER: 01
RESET DEVICE
ERROR FUSER TEMPERA-
TURE TOO HIGH
Install a new thermistor, PL 5
or a new fuser, PL 5.
CHECK PRINTER: 02
RESET DEVICE
ERROR FUSER TEMPERA-
TURE TOO LOW
Go to 3 Check Printer Device
02 RAP.
CHECK PRINTER: 04
RESET DEVICE
ERROR POLYGON-MOTOR
ERROR
Go to 4 Check printer device
04 RAP.
CHECK PRINTER: 05
RESET DEVICE
ERROR SYNCRONISATION OF
LASERBEAM FAILED
InstallanewLSU,PL 3.
PAPER SIZE
REPLACE PAPER
ERROR WRONG PAPER SIZE Install a new actuator, PL 8 or
a new PSU, PL 8.
HEATING
PLEASE WAIT
STATUS Install a new thermistor, PL 5
or a new fuser, PL 5.
INSERT TONER
TONER LOW
STATUS REPLACE TONER Install a new print cartridge,
GP 3, PL 12.

Status Indicator RAPs
2-6 12/04 FaxCentre F110
2 No Paper Feed RAP
Problem
Paper not fed.
Cause 1
Paper Feeder Solenoid not connected to PSU or defective.
Solution 1
Ensure that the cable is connected or install a new solenoid, PL 4.
Cause 2
Drive motor failure caused by the cable trapped under the fuser.

Status Indicator RAPs
FaxCentre F110 12/04 2-7
Solution 2
Repair the cable or install a new drive module, PL 7.
Cause 3
Registration spring is not installed correctly.
Solution 3
Ensure that the springs are installed correctly.

Status Indicator RAPs
2-8 12/04 FaxCentre F110
Cause 4
Lever of Paper Feeder is not installed correctly.
Solution 4
Ensure that the lever is installed correctly.