Xerox VersaLink C415 User manual

VERSION 1.0
JULY 2023
702P08981
Xerox®VersaLink®C415
Color Multifunction
Printer
User Guide

© 2023 Xerox Corporation. All rights reserved.
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BR38802

4Xerox®VersaLink®C415 Color Multifunction Printer User Guide

Xerox®VersaLink®C415 Color Multifunction Printer User Guide 5
Contents
Safety................................................................................................................................................13
Notices and Safety........................................................................................................................14
Conventions.................................................................................................................................15
Product Statements ................................................................................................................15
Electrical Safety ............................................................................................................................19
General Guidelines..................................................................................................................19
Power Cord............................................................................................................................19
Emergency Power Off..............................................................................................................20
Battery Safety........................................................................................................................20
Telephone Line Cord................................................................................................................20
Operational Safety ........................................................................................................................21
Operational Guidelines ............................................................................................................21
Printer Location......................................................................................................................21
Printer Supplies ......................................................................................................................22
Consumable Information.........................................................................................................22
Maintenance Safety ......................................................................................................................23
Environmental, Health and Safety Contact Information. . . .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . 24
Product Symbols ...........................................................................................................................25
Getting Started....................................................................................................................................29
Parts of the Printer.........................................................................................................................30
Front View.............................................................................................................................30
uplex Automatic ocument Feeder..........................................................................................31
Internal Parts.........................................................................................................................33
Rear View..............................................................................................................................34
Control Panel.........................................................................................................................35
Additional Configurations and Options . . .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. 37
Paper Tray Options..................................................................................................................38
Power Options ..............................................................................................................................39
Power Saver...........................................................................................................................39
Powering On the Printer or Exiting Sleep Mode . .. . .. . .. . .. .. . . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. .. . . .. .. . .. 39
Restarting, Placing in Sleep Mode, or Powering Off the Printer. .. .. . . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. 40
Accessing the Printer......................................................................................................................41
Authentication.......................................................................................................................41
Authorization.........................................................................................................................42
Personalization.......................................................................................................................42
Accounting............................................................................................................................43
Logging In.............................................................................................................................43
Apps, Features, and Functions..........................................................................................................44
Introduction to Apps...............................................................................................................44
Touchless Workflows................................................................................................................44
Adaptive Learning...................................................................................................................44
Information Pages.........................................................................................................................46
Printing Information Pages.......................................................................................................46

6Xerox®VersaLink®C415 Color Multifunction Printer User Guide
Configuration Reports..............................................................................................................47
The Embedded Web Server.............................................................................................................48
Finding the IPAddress of Your Printer.........................................................................................48
Accessing the Embedded Web Server.........................................................................................49
Logging In Using the Embedded Web Server . . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . .. . . .. . 49
Certificates for the Embedded Web Server. . .. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . .. . . .. . 50
ownloading the Configuration Report from the Embedded Web Server... ... . .. . ... ... .... ... ... ... ... ... . ... ... . 50
Using the Remote Control Panel Feature.....................................................................................51
ownloading the Print and Scan rivers from the Embedded Web Server ... ... .... ... ... ... ... . .. . .. . ... ... .... ..51
Using Xerox®Workplace Cloud to Manage your evice . . . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . . 51
Installation and Setup....................................................................................................................53
Installation and Setup Overview................................................................................................53
Selecting a Location for the Printer.............................................................................................53
Updating the Printer System Software........................................................................................53
Removing the Internal Packing Materials .. .. . .. . ... ... ... .... ... ... ... ... . .. . ... ... ... .... ... ... ... ... ... . ... ... ... .... ... ..54
Connecting the Printer ...................................................................................................................56
Selecting a Connection Method.................................................................................................56
Connecting to a Computer Using a USB Cable ... ... ... .... ... ... ... . .. . ... ... ... ... .... ... ... ... . .. . .. . ... ... ... .... ... ... 56
Connecting to a Wired Network.................................................................................................57
Wireless Network Adapter ........................................................................................................57
Connecting with Wi-Fi irect.....................................................................................................58
Connecting with Near Field Communication (NFC) . . .. . .. .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . .. . . .. . 59
Configuring AirPrint.................................................................................................................61
Configuring a evice for Universal Print .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. .. . . .. . . .. . 61
Connecting to a Telephone Line ................................................................................................62
Initial Printer Setup........................................................................................................................63
Configuration Watchdog..........................................................................................................63
Fleet Orchestrator...................................................................................................................63
Xerox®Easy Assist Application...................................................................................................64
Installing the Print river Software ...................................................................................................65
Operating System Requirements................................................................................................65
Installing the Print rivers for a Windows Network Printer. ... ... ... ... .... ... ... ... . .. . ... ... ... ... .... ... ... ... . .. . .. . . 65
Installing the Windows Print river .zip File .. . . .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. 66
Installing the Print rivers for a Windows USB Printer . . . .. . .. . .. .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . . 66
Installing the Printer as a Web Service on evices .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . 67
Installing the rivers and Utilities for Macintosh OS (MacOS) . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. .. . . 67
Installing Print rivers and Utilities for UNIX and Linux Printing. . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. 69
More Information..........................................................................................................................70
Locating the Serial Number ......................................................................................................70
Personalize..........................................................................................................................................71
Personalize Overview......................................................................................................................72
Personalization by the User.............................................................................................................73
Personalizing the Home Screen .................................................................................................73
Personalizing Entry Screen efaults............................................................................................74
Personalizing the Apps.............................................................................................................75
Personalizing the Language......................................................................................................78
Contents

Xerox®VersaLink®C415 Color Multifunction Printer User Guide 7
Personalization from Adaptive Learning .. . .. . .. . .. . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. .. . . .. . . .. . .. . .. . .. . .. .. . .. . . 79
1–Touch App Suggestions ........................................................................................................79
Feature List Order Suggestions..................................................................................................80
Personalized Language Suggestions...........................................................................................80
Managing your Personalization Suggestions . .. . .. . .. . .. .. . .. . . .. . . .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. . 81
1–Touch Apps...............................................................................................................................82
Creating a Private 1–Touch App ................................................................................................82
Creating a Private 1–Touch App from a Public 1–Touch App .... ... ... ... ... .... ... ... . .. . .. . ... ... ... ....... ... ... ... . 83
Editing a 1–Touch App.............................................................................................................83
eleting or Hiding a 1–Touch App .............................................................................................84
Using and Editing a 1–Touch App..............................................................................................84
Creating Personalized Touchless Workflows .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. . .. . . .. . .. . .. . .. . .. . .. .. . . .. . . .. . 85
Removing All Personalizations..........................................................................................................86
Xerox®Apps........................................................................................................................................87
Xerox®App Gallery........................................................................................................................88
Xerox®App Gallery Overview ....................................................................................................88
Creating a Xerox®App Gallery Account.......................................................................................88
Logging in to your Xerox®App Gallery Account ............................................................................89
Installing or Updating an App from the Xerox®App Gallery............................................................89
evice.........................................................................................................................................91
evice Overview.....................................................................................................................91
Accessibility...........................................................................................................................92
About...................................................................................................................................93
Information Pages..................................................................................................................93
Supply Status.........................................................................................................................94
Billing and Usage Counters.......................................................................................................94
Remote Services.....................................................................................................................95
Xerox®Easy Assist (XEA) App....................................................................................................95
Jobs..........................................................................................................................................100
Jobs Overview......................................................................................................................100
Job Options.........................................................................................................................100
Managing Jobs ....................................................................................................................100
Managing Special Job Types...................................................................................................102
Managing Jobs using the Embedded Web Server... ... ... .... ... ... ... . ... ... ... ... ... .... ... ... ... . .. . ... ... ... ... .... . 105
Copy.........................................................................................................................................107
Copy Overview.....................................................................................................................107
Making a Copy.....................................................................................................................107
Copy Workflows ...................................................................................................................109
I Card Copy..............................................................................................................................119
I Card Copy Overview..........................................................................................................119
Copying an I Card ..............................................................................................................119
Email ........................................................................................................................................120
Email Overview.....................................................................................................................120
Sending a Scanned Image in an Email .....................................................................................120
Adding or Editing Contacts in the evice Address Book from the Control Panel . . .. . .. . ... ... ... .... ... ... ... .. 123
Contents

8Xerox®VersaLink®C415 Color Multifunction Printer User Guide
Workflow Scanning......................................................................................................................124
Workflow Scanning Overview..................................................................................................124
Using Workflow Scanning.......................................................................................................124
Scan To .....................................................................................................................................135
Scan To Overview..................................................................................................................135
Scanning to an Email Address.................................................................................................135
Scanning to a USB Flash rive ................................................................................................137
Scanning to the Logged-In User..............................................................................................138
Scanning to Remote estinations............................................................................................138
Adding a Scan To estination to an Address Book Entry ... ... . .. . ... ... ... .... ... ... ... ... ... . ... ... ... ... . ... ... ... . 141
Fax ...........................................................................................................................................143
Fax Overview .......................................................................................................................143
Sending a Fax......................................................................................................................143
Fax Workflows......................................................................................................................145
Server Fax..................................................................................................................................150
Server Fax Overview ..............................................................................................................150
Sending a Server Fax.............................................................................................................150
Sending a elayed Server Fax.................................................................................................152
Print From..................................................................................................................................154
Print From Overview..............................................................................................................154
Printing From a USB Flash rive ..............................................................................................154
Printing from Saved Jobs........................................................................................................155
Printing from a Mailbox .........................................................................................................156
@PrintByXerox............................................................................................................................157
@PrintByXerox Overview ........................................................................................................157
Printing with the @PrintByXerox App .. . ... ... ... ....... ... ... ... . .. . ... ... ... ....... ... ... ... . .. . .. . ... ... ....... ... ... ... .. 157
Xerox®Connect for XMPie.............................................................................................................158
Xerox®Connect for XMPie App Overview...................................................................................158
Printing............................................................................................................................................159
Printing Overview ........................................................................................................................160
Selecting Printing Options.............................................................................................................161
Print river Help ...................................................................................................................161
Windows Printing Options ......................................................................................................161
Macintosh Printing Options ....................................................................................................163
UNIX, Linux, and AS/400 Printing ............................................................................................164
Mobile Printing Options .........................................................................................................167
Print Jobs...................................................................................................................................169
Managing Jobs ....................................................................................................................169
Printing Special Job Types ......................................................................................................170
Printing Features.........................................................................................................................174
Selecting Paper Options for Printing ..... ... ... . .. . ... ... ... ... ... .... ... ... . .. . .. . ... ... ... ... .... ... ... ... . .. . .. . ... ... .... 174
Printing on Both Sides of the Paper..........................................................................................175
Xerox Black and White...........................................................................................................175
Print Quality ........................................................................................................................176
Image Options.....................................................................................................................176
Contents

Xerox®VersaLink®C415 Color Multifunction Printer User Guide 9
Printing Multiple Pages to a Single Sheet.. ... . .. . ... ... ... ... .... ... ... ... . .. . .. . ... ... ... .... ... ... ... ... . .. . ... ... ... .... 177
Printing Booklet Layout..........................................................................................................177
Using Special Pages ..............................................................................................................178
Printing Annotations for Windows............................................................................................180
Printing Watermarks for Windows............................................................................................181
Orientation..........................................................................................................................182
Advanced Printing Options.....................................................................................................182
Using Custom Paper Sizes.............................................................................................................185
efining Custom Paper Sizes...................................................................................................185
Printing on Custom-Size Paper.................................................................................................186
Print From..................................................................................................................................188
Printing From a USB Flash rive ..............................................................................................188
Printing from Saved Jobs........................................................................................................189
Printing from a Mailbox .........................................................................................................189
Printing from the Embedded Web Server... ... ... . .. . .. . ... ... ... ....... ... ... ... . .. . .. . ... ... ....... ... ... ... ... . .. . ... ... 190
Paper and Media ...............................................................................................................................191
Paper and Media Overview............................................................................................................192
Supported Paper .........................................................................................................................193
Recommended Media ...........................................................................................................193
Ordering Paper.....................................................................................................................193
General Paper Loading Guidelines............................................................................................193
Paper That Can amage Your Printer .......................................................................................193
Paper Storage Guidelines .......................................................................................................194
Paper Characteristics.............................................................................................................194
Supported Paper Types and Weights ........................................................................................195
Supported Standard Paper Sizes..............................................................................................197
Supported Paper Sizes and Weights for 2-Sided Printing.. . ... ... ... ....... ... ... ... . .. . ... ... ... ....... ... ... ... . .. . .. 199
Supported Custom Paper Sizes................................................................................................200
Configuring Paper Tray Settings.....................................................................................................201
Configuring edicated Paper Trays ..........................................................................................201
Changing Paper Size, Type, and Color.......................................................................................201
Loading Paper ............................................................................................................................202
Loading Paper in Manual Feeder..............................................................................................202
Loading Paper in Trays 1–3.....................................................................................................203
Loading Paper in the Bypass Tray.............................................................................................205
Printing on Special Paper ..............................................................................................................210
Letterhead, Pre–Printed, and Hole–Punched Media .. ... . .. . ... ... ... ... .... ... ... ... . .. . ... ... ... ... .... ... ... ... . .. . .. 210
Envelopes............................................................................................................................212
Labels.................................................................................................................................216
Glossy Media.......................................................................................................................219
Maintenance.....................................................................................................................................221
General Precautions.....................................................................................................................222
Cleaning the Printer.....................................................................................................................223
Cleaning the Printer Exterior ...................................................................................................223
Contents

10 Xerox®VersaLink®C415 Color Multifunction Printer User Guide
Supplies.....................................................................................................................................228
Consumables.......................................................................................................................228
Routine Maintenance Items ...................................................................................................228
Ordering Supplies .................................................................................................................228
Toner Cartridges...................................................................................................................229
Waste Toner Container ..........................................................................................................231
Imaging Kit.........................................................................................................................233
Paper Tray Feed Roller Assembly..............................................................................................238
uplex Automatic ocument Feeder ( A F) Roller Assembly .. . .. . ... ... ... ... ....... ... ... . .. . .. . ... ... ... .... ... . 240
Recycling Supplies.................................................................................................................242
Resetting Supply Life Counters ................................................................................................242
Managing the Printer...................................................................................................................244
Viewing the Meter Reading ....................................................................................................244
Printing the Billing Summary Report.........................................................................................244
Moving the Printer.......................................................................................................................245
Troubleshooting.................................................................................................................................247
General Troubleshooting...............................................................................................................248
Restarting the Printer.............................................................................................................248
Printer oes Not Power On.....................................................................................................248
Printer Resets or Powers Off Frequently .. .... .. .... .. .... .. .. .. .. .. .. .... .. .... .. .. .. .. .. .. .... .. .... .. .... .. .. .. .. .. .. .... . 249
Printer oes Not Print............................................................................................................249
Printing Takes Too Long .........................................................................................................250
ocument Fails to Print..........................................................................................................252
ocument Prints from Wrong Tray...........................................................................................253
Empty or Partially Printed ocument .... ... . .. . ... ... ... .... ... ... ... ... ... . ... ... ... ... . ... ... ... ... ... .... ... ... ... . ... ... 253
Printer is Making Unusual Noises.............................................................................................253
Automatic 2-Sided Printing Problems. ... ... . ... ... ... ... . ... ... ... ... ... .... ... ... ... . .. . ... ... ... ... .... ... ... ... . .. . ... ... 254
ate and Time Are Incorrect ..................................................................................................254
Scanner Errors......................................................................................................................254
Wireless Network Adapter Problems.........................................................................................255
Paper Jams ................................................................................................................................256
Locating Paper Jams .............................................................................................................256
Minimizing Paper Jams..........................................................................................................256
Clearing Paper Jams..............................................................................................................257
Troubleshooting Paper Jams...................................................................................................264
Print, Copy, and Scan Problems......................................................................................................269
Identifying Print, Copy, and Scan Problems.. . ... ... ... . ... ... ... ... ... ... . ... ... ... . .. . ... ... ... ... ... .... ... ... . .. . ... ... 269
Print-Quality Problems ...........................................................................................................269
Copy and Scan Problems........................................................................................................275
Fax Problems..............................................................................................................................278
Problems Sending Faxes.........................................................................................................278
Problems Receiving Faxes.......................................................................................................279
Printing Fax Reports ..............................................................................................................280
Getting Help...............................................................................................................................281
Viewing Error and Alert Messages on the Control Panel... ... ....... ... ... ... . .. . .. . ... ... ....... ... ... ... ... . .. . ... ... 281
Viewing the Error History on the Control Panel . ... ... . ... ... ... ... ... .... ... ... ... . .. . ... ... ... ... .... ... ... ... . .. . ... ... 281
Contents