Xerox WorkCentre EC 7856 User manual

Xerox®WorkCentre®EC7836/EC7856
Color Multifunction Printer
Xerox®ConnectKey®2.0i Technology
User Guide

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Document version 2.0: October 2019

Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 3
User Guide
Contents
1 Safety 11
Notices and Safety .............................................................................................................................. 12
Electrical Safety................................................................................................................................... 13
General Guidelines ....................................................................................................................... 13
Power Cord Safety Information.................................................................................................... 14
Emergency Power Off................................................................................................................... 15
Telephone Line Cord..................................................................................................................... 15
Operational Safety .............................................................................................................................. 16
Operational Guidelines................................................................................................................. 16
Ozone Release .............................................................................................................................. 16
Printer Location ............................................................................................................................ 16
Printer Supplies ............................................................................................................................ 17
Maintenance Safety ............................................................................................................................ 18
Printer Symbols................................................................................................................................... 19
Environmental, Health, and Safety Contact Information ................................................................... 20
2 Features 21
Parts of the Printer.............................................................................................................................. 22
Left Front View ............................................................................................................................. 22
Left Rear View .............................................................................................................................. 23
Internal Components.................................................................................................................... 23
Document Feeder......................................................................................................................... 24
Control Panel ................................................................................................................................ 24
Office Finisher LX .......................................................................................................................... 26
Wireless Network Adapter ........................................................................................................... 26
Information Pages............................................................................................................................... 27
Printing the Configuration Report................................................................................................ 27
Administration Features ..................................................................................................................... 28
Accessing the Printer.................................................................................................................... 28
Xerox®CentreWare®Internet Services ......................................................................................... 30
Finding the IP Address of the Printer ........................................................................................... 31
Automatic Data Collection............................................................................................................ 31
Billing and Usage Information ...................................................................................................... 31
Xerox ConnectKey Apps ...................................................................................................................... 32
More Information ............................................................................................................................... 33
Welcome Center........................................................................................................................... 34

Contents
4 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
3 Installation and Setup 35
Installation and Setup Overview......................................................................................................... 36
Physically Connecting the Printer to the Network ....................................................................... 36
Connecting to a Telephone Line................................................................................................... 36
Turning the Printer On and Off..................................................................................................... 37
Initial Printer Setup....................................................................................................................... 38
USB Cover ..................................................................................................................................... 39
Optimizing Printer Performance .................................................................................................. 39
Modifying General Settings................................................................................................................. 40
Setting Energy Saver Mode .......................................................................................................... 40
Setting the Date and Time at the Control Panel .......................................................................... 41
Installing the Software ........................................................................................................................ 42
Operating System Requirements ................................................................................................. 42
Installing Drivers and Utilities for Windows................................................................................. 43
Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ................................. 44
Installing Drivers and Utilities for UNIX and Linux........................................................................ 45
Other Drivers ................................................................................................................................ 46
4 Paper and Media 47
Supported Paper ................................................................................................................................. 48
Recommended Media .................................................................................................................. 48
Ordering Paper ............................................................................................................................. 48
General Paper Loading Guidelines ............................................................................................... 48
Paper That Can Damage Your Printer........................................................................................... 49
Paper Storage Guidelines ............................................................................................................. 49
Supported Paper Types and Weights ........................................................................................... 50
Supported Standard Paper Sizes .................................................................................................. 51
Supported Paper Sizes and Weights for Automatic 2-Sided Printing........................................... 52
Supported Custom Paper Sizes..................................................................................................... 52
Loading Paper ..................................................................................................................................... 53
Loading Paper in Trays 1 and 2..................................................................................................... 53
Setting the Guide Locks in the 500-Sheet Adjustable Trays......................................................... 56
Loading Paper in Trays 3 and 4 of the Tandem Tray Module....................................................... 57
Loading Paper in Tray 5 ................................................................................................................ 59
Loading Paper in Tray 6 (High-Capacity Feeder) .......................................................................... 61
Configuring Tray 6 in the High-Capacity Feeder........................................................................... 63
Changing Paper Size, Type, and Color .......................................................................................... 64
Changing Paper Size, Type, and Color .......................................................................................... 64
Printing on Special Paper .................................................................................................................... 65
Envelopes ..................................................................................................................................... 65
Labels............................................................................................................................................ 67
Glossy Cardstock........................................................................................................................... 71
Transparencies ............................................................................................................................. 71

Contents
Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 5
User Guide
5 Printing 73
Printing Overview................................................................................................................................ 74
Selecting Printing Options................................................................................................................... 75
Print Driver Help........................................................................................................................... 75
Windows Printing Options............................................................................................................ 76
Macintosh Printing Options.......................................................................................................... 78
Managing Jobs .................................................................................................................................... 79
Managing Jobs at the Control Panel............................................................................................. 79
Managing Secure and Held Print Jobs .......................................................................................... 80
Managing Jobs in Xerox®CentreWare®Internet Services ............................................................ 81
Printing Features................................................................................................................................. 82
Printing on Both Sides of the Paper ............................................................................................. 82
Selecting Paper Options for Printing ............................................................................................ 83
Printing Multiple Pages to a Single Sheet..................................................................................... 83
Printing Booklets .......................................................................................................................... 84
Using Image Options .................................................................................................................... 85
Using Special Pages ...................................................................................................................... 86
Scaling........................................................................................................................................... 88
Printing Watermarks .................................................................................................................... 89
Printing Mirror Images ................................................................................................................. 90
Creating and Saving Custom Sizes................................................................................................ 90
Selecting Job Completion Notification for Windows.................................................................... 91
Printing Special Job Types................................................................................................................... 92
Secure Print .................................................................................................................................. 92
Sample Set .................................................................................................................................... 94
Delay Print .................................................................................................................................... 95
Saved Job...................................................................................................................................... 95
Held Print Jobs .................................................................................................................................... 98
Releasing Held Print Jobs.............................................................................................................. 98
Print From ........................................................................................................................................... 99
Printing from a USB Flash Drive.................................................................................................... 99
Printing from Saved Jobs .............................................................................................................. 99
Printing from Mailbox................................................................................................................. 100
Printing from Xerox®CentreWare®Internet Services................................................................. 100

Contents
6 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
6 Copying 101
Basic Copying .................................................................................................................................... 102
Document Glass.......................................................................................................................... 102
Document Feeder....................................................................................................................... 103
Selecting Copy Settings..................................................................................................................... 104
Basic Settings.............................................................................................................................. 105
Image Quality Settings................................................................................................................ 110
Layout Settings ........................................................................................................................... 113
Output Format Settings.............................................................................................................. 116
ID Card Copying .......................................................................................................................... 125
Advanced Copying ...................................................................................................................... 129
7 Scanning 131
Basic Scanning................................................................................................................................... 132
Document Glass.......................................................................................................................... 133
Document Feeder....................................................................................................................... 133
Scanning to a Folder ................................................................................................................... 134
Scanning to the Public Folder..................................................................................................... 134
Scanning to a Private Folder....................................................................................................... 135
Creating a Private Folder ............................................................................................................ 135
Retrieving Scan Files................................................................................................................... 136
Scanning to Network File Repositories ............................................................................................. 137
Scanning to a Predefined Network File Repository.................................................................... 137
Adding a Scan Destination.......................................................................................................... 138
Scanning to Your Home Directory..................................................................................................... 139
Setting Scan Options ......................................................................................................................... 140
Changing the Basic Scan Settings ............................................................................................... 140
Selecting Advanced Settings....................................................................................................... 141
Selecting Layout Adjustments .................................................................................................... 143
Selecting Filing Options .............................................................................................................. 144
Building a Scan Job ..................................................................................................................... 145
Scanning to a USB Flash Drive........................................................................................................... 146
Scanning to an Email Address ........................................................................................................... 147
Sending a Scanned Image to an Email Address.......................................................................... 148
Setting Email Options ................................................................................................................. 149
Scanning to a Destination ................................................................................................................. 152
Sending a Scanned Image to a Destination ................................................................................ 153

Contents
Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 7
User Guide
8 Faxing 155
Configuring the Printer for Faxing..................................................................................................... 156
Basic Faxing....................................................................................................................................... 157
Document Glass.......................................................................................................................... 157
Duplex Automatic Document Feeder......................................................................................... 158
Sending an Embedded Fax................................................................................................................ 159
Basic Fax Settings........................................................................................................................ 160
Selecting Fax Options ................................................................................................................. 164
Sending a Server Fax ......................................................................................................................... 172
Basic Server Fax Settings ............................................................................................................ 173
Selecting Server Fax Options ...................................................................................................... 175
Sending an Internet Fax .................................................................................................................... 178
Basic Internet Fax Settings ......................................................................................................... 179
Selecting Internet Fax Options ................................................................................................... 181
Building a Fax Job.............................................................................................................................. 187
Sending a LAN Fax............................................................................................................................. 188
Using the Address Book .................................................................................................................... 190
Adding an Individual Entry to the Device Address Book ............................................................ 190
Editing an Individual Address Book Entry................................................................................... 191
Editing or Deleting Favorites in the Device Address Book ......................................................... 192

Contents
8 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
9 Maintenance 193
General Precautions.......................................................................................................................... 194
Cleaning the Printer .......................................................................................................................... 195
Cleaning the Document Glass and Document Cover ................................................................. 195
Cleaning the Document Feed Rollers ......................................................................................... 196
Cleaning the Second-Side Scanning Lens Assembly ................................................................... 197
Cleaning the Printer Exterior ...................................................................................................... 199
Cleaning the Printer Interior....................................................................................................... 200
Routine Maintenance ....................................................................................................................... 202
Replacing the Toner Cartridges .................................................................................................. 203
Replacing the Waste Toner Container........................................................................................ 205
Replacing the Drum Cartridges .................................................................................................. 207
Replacing the Transfer Belt Cleaner ........................................................................................... 210
Replacing the Second Bias Transfer Roller ................................................................................. 213
Resetting Supply Life Counters................................................................................................... 215
Replacing Staple Cartridges........................................................................................................ 216
Emptying the Hole Punch Waste Container ............................................................................... 220
Billing and Usage Information........................................................................................................... 222
Ordering Supplies.............................................................................................................................. 223
Locating the Serial Number........................................................................................................ 223
Consumables .............................................................................................................................. 223
Routine Maintenance Items ....................................................................................................... 223
Other Supplies ............................................................................................................................ 224
When to Order Supplies ............................................................................................................. 224
Viewing Printer Supply Status .................................................................................................... 225
Recycling Supplies ...................................................................................................................... 225
Moving the Printer............................................................................................................................ 226
10 Troubleshooting 227
General Troubleshooting .................................................................................................................. 228
Printer Has Two Power Switches................................................................................................ 228
Restarting the Printer................................................................................................................. 229
Printer Does Not Turn On........................................................................................................... 229
Printer Resets or Turns Off Frequently....................................................................................... 230
Printing Takes Too Long ............................................................................................................. 230
Document Fails to Print.............................................................................................................. 231
Document Prints from Wrong Tray ............................................................................................ 232
Printer is Making Unusual Noises............................................................................................... 232
Automatic 2-Sided Printing Problems ........................................................................................ 232
Date and Time Are Incorrect ...................................................................................................... 233
Scanner Errors ............................................................................................................................ 233
Jams................................................................................................................................................... 234
Clearing Paper Jams.................................................................................................................... 235
Clearing Jams in the Office Finisher LX....................................................................................... 248
Minimizing Paper Jams............................................................................................................... 250
Troubleshooting Paper Jams ...................................................................................................... 252

Contents
Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 9
User Guide
Clearing Staple Jams................................................................................................................... 255
Clearing Hole Punch Jams........................................................................................................... 258
Print-Quality Problems...................................................................................................................... 259
Controlling Print Quality............................................................................................................. 260
Troubleshooting Print-Quality Problems.................................................................................... 262
Copy and Scan Problems................................................................................................................... 267
Fax Problems..................................................................................................................................... 268
Problems Sending Faxes............................................................................................................. 269
Problems Receiving Faxes .......................................................................................................... 270
Printing Fax Reports ................................................................................................................... 271
Getting Help...................................................................................................................................... 272
Control Panel Messages ............................................................................................................. 272
Using the Integrated Troubleshooting Tools.............................................................................. 273
More Information....................................................................................................................... 277
A Specifications 279
Printer Configurations and Options .................................................................................................. 280
Standard Features ...................................................................................................................... 280
Available Configurations............................................................................................................. 281
Options and Upgrades................................................................................................................ 281
Physical Specifications ...................................................................................................................... 282
Base Configuration ..................................................................................................................... 282
Configuration with Office Finisher LX and Booklet Maker ......................................................... 282
Clearance Requirements ............................................................................................................ 283
Environmental Specifications............................................................................................................ 284
Temperature............................................................................................................................... 284
Relative Humidity ....................................................................................................................... 284
Elevation..................................................................................................................................... 284
Electrical Specifications..................................................................................................................... 285
Recycling Supplies ...................................................................................................................... 285
Performance Specifications .............................................................................................................. 286
Printing Resolution ..................................................................................................................... 286
Print Speed ................................................................................................................................. 286
Environmental, Health, and Safety Contact Information ................................................................. 287

Contents
10 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
B Regulatory Information 289
Basic Regulations .............................................................................................................................. 290
United States FCC Regulations ................................................................................................... 290
Environmental Benefits of Duplex Printing ................................................................................ 291
Paper Types ................................................................................................................................ 291
Power Consumption and Activation Time.................................................................................. 291
Environmental Choice Certified to Office Machines CCD-035 ................................................... 292
Regulatory Information for 2.4 GHz Wireless Network Adapter ............................................... 292
Ozone Release ............................................................................................................................ 292
Copy Regulations............................................................................................................................... 293
United States .............................................................................................................................. 293
Canada........................................................................................................................................ 295
Other Countries.......................................................................................................................... 295
Fax Regulations ................................................................................................................................. 296
United States .............................................................................................................................. 296
Canada........................................................................................................................................ 298
Safety Certification............................................................................................................................ 299
Material Safety Data Sheets.............................................................................................................. 300
C Recycling and Disposal 301
All Countries...................................................................................................................................... 302
North America................................................................................................................................... 303
Other Countries................................................................................................................................. 304

Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 11
User Guide
This chapter includes:
•Notices and Safety................................................................................................................................. 12
•Electrical Safety ..................................................................................................................................... 13
•Operational Safety................................................................................................................................. 16
•Maintenance Safety............................................................................................................................... 18
•Printer Symbols ..................................................................................................................................... 19
•
Environmental, Health, and Safety Contact Information ...................................................................... 20
Your printer and the recommended supplies have been designed and tested to meet strict safety
requirements. Attention to the following information ensures the continued safe operation of your Xerox
printer.
1
Safety

Safety
12 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
Notices and Safety
Read the following instructions carefully before operating your printer. Refer to these instructions to
ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These include
safety agency evaluation and certification, and compliance with electromagnetic regulations and
established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
WARNING: Unauthorized alterations, which can include the addition of new functions or
connection of external devices, can affect the product certification. For more information,
contact your Xerox representative.

Safety
Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 13
User Guide
Electrical Safety
This section includes:
•General Guidelines ................................................................................................................................ 13
•Power Cord Safety Information............................................................................................................. 14
•Emergency Power Off............................................................................................................................ 15
•
Telephone Line Cord.............................................................................................................................. 15
Read the following instructions carefully before operating your printer. Refer to these instructions to
ensure the continued safe operation of your printer.
Your Xerox®printer and supplies are designed and tested to meet strict safety requirements. These include
safety agency evaluation and certification, and compliance with electromagnetic regulations and
established environmental standards.
The safety and environment testing and performance of this product have been verified using Xerox®
materials only.
WARNING: Unauthorized alterations, which can include the addition of new functions or
connection of external devices, can affect the product certification. For more information,
contact your Xerox representative.
General Guidelines
WARNINGS:
•Do not push objects into slots or openings on the printer. Touching a voltage point or shorting
out a part could result in fire or electric shock.
•Do not remove the covers or guards that are fastened with screws unless you are installing
optional equipment and are instructed to do so. Power off the printer when performing these
installations. Disconnect the power cord when removing covers and guards for installing
optional equipment. Except for user-installable options, there are no parts that you can
maintain or service behind these covers.
The following are hazards to your safety:
•The power cord is damaged or frayed.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•The printer emits smoke, or the surface is unusually hot.
•The printer emits unusual noise or odors.
•The printer causes a circuit breaker, fuse, or other safety device to activate.

Safety
14 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
If any of these conditions occur, do the following:
1. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
Power Cord Safety Information
Carefully read the following instructions before operating your printer. For details, contact your Xerox
representative.
WARNINGS:
•The electrical supply for the device must meet the requirements stated on the data plate
on the rear of the device. If you are not sure that your electrical supply meets the
requirements, consult your local electricity provider or a licensed electrician.
•Do not use an extension cord.
•Do not remove or modify the power cord.
•Refer to these instructions to ensure the continued safe operation of your printer.
•Use the power cord supplied with your printer.
•Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the
cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the
outlet.
•Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a
ground connection terminal.
WARNING: Avoid the potential of electrical shock by ensuring that the printer is grounded
properly. Electrical products can be hazardous if misused.
•Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review
the electrical specification of the printer with an electrician if necessary.
•Do not place the printer in an area where people can step on the power cord.
•Do not place objects on the power cord.
•Replace the power cord if it becomes frayed or worn.
•Do not unplug or plug the power cord while the printer is turned on.
•To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
•The electrical outlet must be near the printer and must be easily accessible.
The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to
disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet. For
details, see Turning the Printer On and Off on page 37.

Safety
Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 15
User Guide
Emergency Power Off
If any of the following conditions occur, power off the printer immediately and disconnect the power cord
from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if:
•The equipment emits unusual odors or makes unusual noises.
•The power cable is damaged or frayed.
•A wall panel circuit breaker, fuse, or other safety device has been tripped.
•Liquid is spilled into the printer.
•The printer is exposed to water.
•Any part of the printer is damaged.
Telephone Line Cord
WARNING: To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger
telecommunication line cord.

Safety
16 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
Operational Safety
Your printer and supplies were designed and tested to meet strict safety requirements. These include
safety agency examination, approval, and compliance with established environmental standards.
Your attention to the following safety guidelines helps to ensure the continued, safe operation of your
printer.
Operational Guidelines
•Do not remove any paper trays while the printer is printing.
•Do not open the doors when the printer is printing.
•Do not move the printer when it is printing.
•Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
•Covers, which require tools for removal, protect the hazard areas within the printer. Do not remove
the protective covers.
•Do not override any electrical or mechanical interlock devices.
•Do not attempt to remove paper that is jammed deeply inside the product. Power off the printer
promptly and contact your local Xerox representative.
•Ensure that the rear right cover is attached. Open this cover to connecting an interface cable.
Ozone Release
This printer produces ozone during normal operation. The amount of ozone produced is dependent on
copy volume. Ozone is heavier than air and is not produced in amounts large enough to harm anyone.
Install the printer in a well-ventilated room.
For more information in the United States and Canada, go to www.xerox.com/environment.
Printer Location
•Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight. To
find the weight for your printer configuration, refer to Physical Specifications on page 282.
•Do not block or cover the slots or openings on the printer. These openings are provided for ventilation
and to prevent overheating of the printer.
•Place the printer in an area where there is adequate space for operation and servicing.
•Place the printer in a dust-free area.
•Do not store or operate the printer in an extremely hot, cold, or humid environment.
•Do not place the printer near a heat source.
•Do not place the printer in direct sunlight to avoid exposure to light-sensitive components.
•Do not place the printer where it is directly exposed to the cold air flow from an air conditioning
system.
•Do not place the printer in locations susceptible to vibrations.

Safety
Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 17
User Guide
•For optimum performance, use the printer at the elevations specified in Elevation.
Printer Supplies
•Use the supplies designed for your printer. The use of unsuitable materials can cause poor
performance and a possible safety hazard.
•Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
•Store all consumables in accordance with the instructions given on the package or container.
•Keep all consumables away from the reach of children.
•Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
•When handling cartridges, for example toner and such, avoid skin or eye contact. Eye contact can
cause irritation and inflammation. Do not attempt to disassemble the cartridge, which can increase
the risk of skin or eye contact.
CAUTION: Use of non-Xerox supplies is not recommended. The Xerox Warranty, Service Agreement,
and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance
caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The
Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary
outside these areas. Please contact your Xerox representative for details.

Safety
18 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
Maintenance Safety
Do not attempt any maintenance procedure that is not specifically described in the documentation
supplied with your printer.
•Clean the device with a dry lint-free cloth only.
•Do not burn any consumables or routine maintenance items. For information on Xerox®supplies
recycling programs, go to www.xerox.com/gwa.
WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or flammable when
used on electromechanical equipment.
When installing the device in a hallway or similar restricted area, additional space requirements can apply.
Ensure that you comply with all workspace safety regulations, building codes, and fire codes for your area.

Safety
Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer 19
User Guide
Printer Symbols
Symbol Description
Warning or Caution:
Ignoring this warning could cause serious injury or even death.
Ignoring this caution could cause injury or damage to property.
Hot surface on or in the printer. Use caution to avoid personal injury.
Do not burn the waste toner container.
Do not expose the drum cartridge to light for more than 10 minutes.
Do not touch the drum cartridge.
Hot surface. Wait the indicated time before handling.
Warning:
Moving parts. Use caution to avoid personal injury.

Safety
20 Xerox®WorkCentre®EC7836/EC7856 Color Multifunction Printer
User Guide
Environmental, Health, and Safety Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox product and supplies,
contact the following customer help line:
United States and Canada: 1-800-ASK-XEROX (1-800-275-9376)
For product safety information in the United States and Canada, go to www.xerox.com/environment.