Xmart SUPRA 501 User manual

USER MANUAL - SUPRA 501/700/901
www.xmart-ups.com VER. 170313-AP_VE 1
VER. 1703.13
ENGLISH
INTERACTIVE UPS
230V SCHUKO
120V NEMA
 Technical information on this manual is property of XMART by INTEGRA . This manual Information
cannot be copied or distributed totally or partially without written approval of XMART.
 XMART can introduce modifications in their products or manuals without further notice.
 XMART is not responsible of mistakes or missing information in this manual.
 XMART is not responsible for wrong use a third part can do of this information.
 Trademarks and logos in this manual are property of their owners.
USER MANUAL
SUPRA 501/701/901
USER MANUAL - SUPRA 501/700/901
www.xmart-ups.com VER. 170313-AP_VE 2
1. SAFETY INSTRUCTIONS
SYMBOLS
WARNING
ELECTRICAL SHOCK RISK
WARNING: It is required to read and understand this manual. Follow all instructions given in this manual for
starting up and operating this product. Only qualified technician must start-up, operate and maintain this
product. Keep manuals as a guide for future consults.
WARNING: This product operates with dangerous voltages. It must be installed, operated and maintained ONLY
by qualified technicians trained for this kind of products. Service personnel MUST know and understand very
well all electric risks related to this product. UPS manufacturer or distributor will never be responsible for any
accident produced by lack of knowledge or negligent practices at the moment of install, starting up or maintain
this product. UPS manufacturer or distributor is not liable for any damage that might rise from misusing this unit
or defective installation.
WARNING: If you are not qualified technician do not try to repair this product.
WARNING: Internal area of this product is locked by screws. Do not try to access inside the UPS unless you are
a qualified technician. UPS must be checked, repaired and maintained by qualified personnel only.
ELECTRICAL SHOCK RISK
CAUTION: There are dangerous voltages in the UPS power outlets although the equipment is not plugged into
power line.
CAUTION: Inside this equipment, due to internal batteries, there are ALWAYS dangerous voltages, even UPS is
OFF and unplugged of power line.
WARNING: EQUIPMENT DISPOSAL
OUT OF SERVICE UNITS: It is strongly recommended to dispose this piece of equipment according to valid
directives in your country. At the moment of disposing all pieces need to be managed appropriately to avoid
possible environmental damage or for some materials to be recycled.
BATTERIES: Do not throw it to fire (risk of explosion). Do not open the batteries, there are dangerous liquids
inside

USER MANUAL - SUPRA 501/700/901
www.xmart-ups.com VER. 170313-AP_VE 3
2. SAFETY & QUALITY STANDARDS
SAFETY - LOW VOLTAGE DIRECTIVE (2014/35/EU)
UPS Part 1-1: General & Safety UPS in accessible areas IEC/EN 62040-1
ELECTROMAGNETIC COMPATIBILITY - EMC DIRECTIVE ( 2014/30/EU)
UPS, Part 2, Electromagnetic Compatibility: IEC/EN 62040-2
Low Freq. Conducted Disturbances & Signals: IEC/EN 61000-2-2
Electrostatic discharge immunity Test:
IEC/EN 61000-4-2
(Air: Level 3, Contact: Level 2)
Radiated radio Frequency immunity: IEC/EN 61000-4-3 (Level 3)
Electrical Fast Transient / burst immunity: IEC/EN 61000-4-4 (Level 3)
Surge immunity:
IEC/EN 61000-4-5
(L-L: Level 2, L-G: Level 3)
UPS Part 3: Methods of operation, specifications and test requirement IEC/EN 62040-3
IT Equipments. SAFETY. Part 1: General Requirements IEC/EN 60950-1
IP PROTECTION IP20 (static)
QUALITY MANAGEMENT: ISO 9001 : 2000 Manufactured under: ISO 9001
ENVIRONMENTAL MANAGEMENT: ISO 14001 : 2004 Manufactured under: ISO 14001
Any modification made by user or operator may affect compliance of the safety and performance certifications listed above.
UPS manufacturer is not responsible of any modification made on the product or its accessories after it is manufactured.
This product is designed to operate in domestic and commercial environment. CE standards apply for 230V models.
This is a C2 category product. In residential environment, this product may cause radio interference, in this case the user may
require to take additional measures.
3. BATTERY MAINTENANCE
 Batteries capacity, in general (of all kinds), decreases with time and use.
 Our products contain high quality batteries only.
 Batteries useful life in our UPS is between 3 and 5 years, considering environment temperature under
25ºC and optimal operational conditions. This time can be dramatically reduced by high temperature and
other adverse operation condition.
 Batteries life expectancy may be also affected by other operation conditions such as electrical service
quality as well as number and kind of equipments connected to UPS
 Batteries should be periodically tested to check capacity and assure and appropriate back up.
* To enlarge batteries life expectancy it is recommendable to fully discharge UPS once every 3 months
* During long UPS storage recharge batteries according to following table:
STORAGE TEMPERATURE FREQUENCY RECHARGING TIME
-25°C a +30°C Every 4 months 4 h
+30°C a +45°C Every 2 months 4 h
USER MANUAL - SUPRA 501/700/901
www.xmart-ups.com VER. 170313-AP_VE 4
4. UPS DESCRIPTION
This kind of equipment is known as UPS (Uninterruptible Power Supply). It has 2 main functions: give electrical
protection against surges, spikes and some other dangerous failures of electrical main system and also
provides electrical backup based on internal batteries. In that way products you connect to your UPS will be
protected and will receive electrical energy even during failures of main electrical AC system.
This UPS is designed to satisfy all requirements of Personal Computers (PCs). It includes internal voltage
regulator to stabilize input AC variations without using internal batteries. Only in presence of important input
failures UPS will use internal batteries to provide energy in outlet sockets. In this way batteries life expectancy is
longer.
SUPRA 501/701/901 series: It is an interactive UPS with step-wave output. It includes surge protection in all
AC outlets. RJ45 & RJ11 sockets also include surge protection for the phone line of the router.
1.- Output sockets 4.- USB (optional in 120V models)
2.- Input AC 5.- RJ45 / RJ11 surge protected sockets
3.- Input breaker
UPS will provide backup energy in its outlets when main AC input fails. Runtime will depend on some different
factors:
 Battery charging level.
 Battery capacity according to the use given and lifetime.
 Load consumption connected to UPS outlets. Higher the output load shorter the runtime.
Under normal condition, when UPS is ON and connected to AC source, UPS will keep batteries fully charged.
This UPS is not compatible with power plants and generators. Do not connect this UPS to outlets
supplied by power plants / generators.

USER MANUAL - SUPRA 501/700/901
www.xmart-ups.com VER. 170313-AP_VE 5
5. UPS INSTALLATION
 This UPS must be installed indoor with controlled environment free of excessive dust, corrosive air or
conductive dust.
 Do not install in outdoor. Keep UPS working under operational conditions listed in specifications table of
this manual. Keep out of direct sun light, water and heat sources.
 Do not install UPS close to PC screen to avoid interference. UPS must be at least at 20cm from screen.
 Connect TEL or LAN line to RJ45/RJ11 port in this UPS identified as IN. Connect OUT to your Router
(TEL input) or to your PC LAN port.
 Plug power cord of this UPS to AC source socket.
 Plug your products to UPS outlets.
IMPORTANT WARNINGS:
 Make sure UPS is plugged to AC source compatible with UPS electrical specifications. Check UPS specs
in UPS label.
 Make sure your products input voltage is compatible with UPS voltage output.
 Check total load in Watts to be connected to UPS is not higher to maximum UPS capacity.
 Do NOT plug neither laser printers nor copiers to this UPS. This equipments are high load products will
overload your UPS.
6. OPERATION
 Once UPS is installed and connected according to section 4 of this manual, please turn UPS on by
ON/OFF button in front panel. Front panel green LED must turns ON.
 Turn your products ON one by one.
 After finishing your products will be fully protected by the UPS.
This UPS has COLD-START function that allows to turn UPS on even during a failure in the main AC source.
Front panel LED will let you know UPS status: OFF / ON / BATTERY MODE.
USER MANUAL - SUPRA 501/700/901
www.xmart-ups.com VER. 170313-AP_VE 6
7. CONTROL SOFTWARE
Most of the models of this UPS family come with USB port to communicate with your PC. In that way UPS can
be monitored and configured. Your PC can be shutdown automatically when a input AC failure is detected
saving your information and providing a controlled shutdown. Event log and alarms can also be monitored from
your PC.
Control software can be downloaded from our website: www.XMART-ups.com. We keep updated last updated
version. User manual and installation manual is also available in our web.
Our software is available in different versions for: Windows, Mac OSX, Linux and Unix.
8. TROUBLESHOOTING
# PROBLEM CAUSE SOLUTION
1 UPS does not turn ON
LED OFF
ON button has not been properly
activated. Push ON button during 2-3 seconds
Very low battery level Keep UPS plugged to main service to
recharge batteries
Battery failure Contact service center to replace
batteries
2
UPS goes to battery mode
even main source is OK
Front LED flashing in green
color.
Intermitent BEEP alarm
activated
Input cable or plug is not
connected to main source Check and plug properly
Input breaker is activated (open) Check and reset input breaker
3 Input breaker is activated
frequently
Equipments connected to UPS
outlets overload UPS.
Check and unplug equipment until
overload condition is solved
4 Continuous BEEP alarm. UPS is overloaded Check and unplug equipment until
overload condition is solved
5
UPS power off when AC
main source fails
(runtime = 0s)
Low battery level because recent
discharge
Keep UPS plugged to main service to
recharge batteries
Battery failure Contact service center to replace
batteries

USER MANUAL - SUPRA 501/700/901
www.xmart-ups.com VER. 170313-AP_VE 7
9. AFTER SALES SUPPORT & WARRANTY
Support: If a failure or problem is detected please check troubleshooting section in user manual. If problem cannot be solved
please contact authorized service center or authorized dealer.
Batteries: Rechargeable batteries can be charged and discharged hundreds of times. However they will eventually wear out.
This is not a defect or failure so that batteries wear out is not covered by this warranty.
Battery lifetime will depend of operative conditions like working temperature, type and frequency of discharging cycles. Higher
the temperature shorter will be the lifetime. Frequent and deep discharging cycles also will short lifetime. For critical applications
batteries should be revised and replaced periodically. Long storage (longer than 6 months) without required recharging will wear
out batteries. This situation is not covered by this limited warranty since this is not considered as a defect. Check recharging
instructions on user manual.
Conditions Limited Warranty “PLUS”
1.- Subject to the conditions of this limited warranty, this product is warranted to be free from defects in materials and
workmanship at the time of XMART supplies the product.
 In Europe, warranty time is 2 years on electronic parts and 2 year on internal batteries from XMART invoice date.
 In America, standard warranty times could vary depending on country/region or can be extended by purchasing
warranty options. Please check warranty plans and extensions with your local distributor.
2.- If during the warranty period, this product fails to operate under normal use and service, due to defects in materials or
workmanship, authorized distributor or service center will, at their option, either repair or replace the product in accordance with
terms and conditions stipulated herein. Transportation expenses are not covered by this limited warranty.
3.- Warranty is valid only if the original invoice issued by XMART, specifying date of purchase, serial number and name of the
dealer, is presented with the product to be revised. XMART and authorized partners reserve the right to refuse warranty service if
any of this information has been removed, changed or missing in original invoice document.
4.- If product is repaired or replaced, repaired or replaced product will be warranted for the remaining time of the original
warranty or for 90 days on repaired part from date of repair, whichever is longer.
5.- XMART or their distribution/service partners reserve the right to charge handling fee if returned product is free of failure or it
is out of warranty because any of the reasons described in this warranty.
6.- If product is out of warranty a reparation proposal will be sent to the user for his approval. If proposal is not accepted,
service center will keep product available for the user during 60 continuous days. After this period product would be disposed
and user will not be able to rise any claim.
7.- Rechargeable batteries, like included in this product, will definitively wear out even under normal operation. This is not a
defect or failure so it is not covered by this warranty.
8.- This warranty does not cover batteries wear out caused by improper or long storage (over 6 months without required
recharging indicated in product manual). Even performing recharging procedure this product cannot be storage longer than 18
months. Problems on batteries caused by this kind of long storage are not covered by this warranty.
9.- This warranty does not cover product failures caused by installations, modifications or repair performed by non authorized
person. If product is open by not authorized technician warranty will be considered void. This warranty does not cover failure
caused by inadequate installation or maintenance, misuse, accidents, fire or floods.
10.- This product can include protection devices like input fuse or input breaker. Activation of this kind of devices is not a failure
it is caused by an improper product installation. Input fuse or breaker reset or replacement is not covered by this warranty.
11.- This warranty does not cover damages produced during transportation from user to technical service caused by improper
packing of the product by user.
12.- Warranty terms and conditions cannot be modified or extended by third parties without written approval of XMART.
Limited Warranty “PLUS”
- XMART does not warrant that the operation of this product will be uninterrupted or error-free during its lifetime. If product fails
to work, the maximum liability of XMART under this limited warranty is expressly limited to the lesser of the price you have paid
for the product or the cost of repairing or replacement of any hardware components that malfunction in conditions of normal
use.
- In no event will XMART be liable for any damages caused by the product or the failure of the product to perform, including any
lost profits or savings or special, incidental, or consequential damages. XMART is not liable for any claim made by a third party
to XMART or to final user.
- XMART is not responsible for damage that occurs as a result of your failure to follow the instructions intended for this
hardware product.
- XMART is not responsible for damage that occurs as a result of your failure to follow the instructions intended for this
hardware product.
USER MANUAL - SUPRA 501/700/901
www.xmart-ups.com VER. 170313-AP_VE 8
10. TECHNICAL SPECIFICATIONS
UPS INTERACTIVE 501 701 901
Capacity / Capacidad 500VA / 250W 700VA / 360W 900VA / 480W
Voltage / Voltaje
Frequency / Frecuencia
Voltage / Voltaje
Frequency / Frecuencia
Transfer Time / Tiempo Transferencia:
Waveform / Forma de Onda
Batteries / Baterías
Type / Tipo
* Back-up Time Typical / Autonomía Típica 10-12 min. 17-20 min. 22-25 min.
Recharge Time / Tiempo de Recarga
Protections / Protecciones
Acosutic Alarm / Alarma Acústica
AC Mode / Modo Normal
Battery Mode / Modo Batería (inversor)
Input Circuit Breaker / "Breaker" de Entrada
Surge/Spikes Protection (Line L-N)
Protección contra Picos / Rayos (Línea L-N)
Surge/Spikes Protection (phone / LAN)
Protección contra Picos / Rayos (phone / LAN)
Power Outlets / Tomas Model: 120V: NEMA x 4
Model: 230V: Schuko x 2
Model: 120V: NEMA x 6
Model: 230V: Schuko x 2
Model: 120V: NEMA x 6
Model: 230V: Schuko x 2
Communication / Comunicación
Software / Software
Product Size / Dimensiones (501/701/901) 300x101x142 mm 300x101x142 mm 300x101x142 mm
Net Weight / Peso Neto (501/701/901) 3.7Kg 4.4Kg 5.0Kg
Operating / Condiciones de Operación:
Carton Information / Información Cartón
Half Pallet Information / Información Medio Palle
t
80pcs / 340Kg
120x100x113cm
80pcs / 396Kg
120x100x113cm
80pcs / 444Kg
120x100x113cm
Full Pallet Information / Información Medio Pallet
160pcs / 660Kg
120x100x213cm
160pcs / 772Kg
120x100x213cm
160pcs / 868Kg
120x100x213cm
Packing / Empaque
4 units per carton / 4 unidades por carton (362x600x250 mm)
Technical specifications may change without further notice. Las especificaciones pueden cambiar sin aviso previo.
Power Outlet Sockets with surge & spikes protection: L-N
Tomas de Salida Protegidas contra Picos/Rayos: L-N
RJ45 / RJ11 protected sockets (IN + OUT)
Features / Funcionalidades
USB Port / Puerto USB (optional for 120V models / opcional para modelos 120V)
Supports/Compatible: Windows, Mac OSX, Linux, Unix
< 95% RH / 0-40ºC / < 40 dB
Alarms-Indications / Alarmas-Indicaciones
Battery Mode / Low Battery / Overload / Battery Replacement / UPS Fault
Green lighting / Verde Fijo
Green Flashing / Verde Intermitente
Protections / Protecciones
with Manual Reset / Disyuntor Rearmable
2 - 6 ms typical / típico
Simulated Sinewave / Sinusoidal Sintetizada
* (Times for 1PC + TFT load / Tiempos para 1PC + Pantalla TFT)
Acido Plomo Sellada Sin Mantenimiento (VRLA AGM)
4-6 hours to 90% capacity / 4-6 Horas hasta 90% de capacidad
Deep discharge and overcharge / Descarga Profundas y Sobre-Cargas
Input / Entrada
Model 120V: (89-145 Vac) - Model 230V: (170-280Vac) (1 Phase / 1 Fase)
60Hz / 50 Hz: Auto Sensing / Autodetección
Output / Salida
Model 120V: +/- 10% - Model 230V: +/- 10% (1 Phase / 1 Fase)
60Hz (+/- 1Hz) - 50Hz (+/- 1Hz)
USA Headquarters:
10540 NW 26th St,
Doral, FL 33172. USA
[email protected]
EUROPE Headquarters:
Ave. Can Bordoll 60, Nave 4.
Sabadell 08202. SPAIN
[email protected]
Latin America Headquarters:
Zona Ind. San Vicente II, C/ F, A11
Maracay. Venezuela
[email protected]