Yosin EVM-8XA Series Owner's manual

2008
EVM-8XAVoicemail System
Installation and Programming
Manual

1
Table of Contents
1. Overview.....................................................................................7
Specifications ........................................................................................................7
2. Installation..................................................................................8
Connection Description of EVM-8XA .................................................................8
Connection Description of EVM-2XA .................................................................9
Installation Procedure............................................................................................9
3. How to Start EVM Programming..........................................11
Logging in to the System Program......................................................................11
Symbols of Programming Paths..........................................................................11
Programming Path Diagram of System Program................................................13
Programming Path Diagram of Administration Program....................................15
Programming Path Diagram of Mailbox Programs.............................................17
4. Feature Descriptions and Administration.............................19
Business Schedule and Control............................................................... 19
Announcements Administration.............................................................. 20
Table 4-1. Paragraph Codes.................................................................................20
Automated Attendant (AA)..................................................................... 25
AA Service Options.............................................................................................25
Call Transfer........................................................................................................26
Call Forwarding...................................................................................................26
Service Operators................................................................................................26
Hunt Groups........................................................................................................26
Number Repeat....................................................................................................27
Available Services for Extension Numbers.........................................................28
Available Services to No-answer Phones............................................................29
Available Services to Busy Phones.....................................................................30
Information Menus .................................................................................. 31
Voicemail................................................................................................. 32
Mailbox Creation.................................................................................................32
Types of Mailboxes.............................................................................................32
Features of Mailboxes.........................................................................................33
Personal External Telephone Numbers ...............................................................34
Wakeup and Personal Message Notification Schedules......................................34

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Personal Backup Extensions ...............................................................................34
Follow Me...........................................................................................................34
Message Distribution...........................................................................................35
Message Notification...........................................................................................35
Phone Recording.................................................................................................35
5. System Configuration..............................................................37
Number Plan............................................................................................ 37
Operating Ways and Feature Codes........................................................ 37
Inward Transfers..................................................................................................37
Outward Transfers...............................................................................................38
Message Lamp Notification................................................................................39
Pager Notification ...............................................................................................39
External Phone Notification................................................................................40
Internal Phone Notification.................................................................................41
Tone Detection ........................................................................................ 41
Integration to PBX................................................................................... 42
ID DTMF Digit Strings.......................................................................................42
ID Character Strings............................................................................................43
Primal Byte String of ML Control Commands ...................................................46
DTE / Mailbox Reply String...............................................................................47
6. Programming Paths.................................................................48
All-Deletion Commands .....................................................................................48
SYS_1: Extension Number (EXTN) Administration..........................................48
General EXTN Groups.................................................................................49
Special EXTN Groups..................................................................................49
EXTN Groups' Backup Extensions / Remote Switch Accesses...................50
SYS_2: Time Lengths .........................................................................................51
Time-out Length...........................................................................................51
Ring Duration to Working Hour Operators..................................................51
Ring Duration to Non-working Hour Operators..........................................51
Ring Duration to Internal Phones (Working Hours) ....................................51
Ring Duration to Internal Phones (Non-working Hours).............................51
Message Length ...........................................................................................52
Call Pickup Timer ........................................................................................52
Interval of Internal Phone Notification Attempts.........................................52
Ring Duration of Internal Notification.........................................................52

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Pause Time Length.......................................................................................52
SYS_3..................................................................................................................52
L1 Rings.......................................................................................................52
L2 Rings.......................................................................................................52
External Phone Notification Attempts .........................................................53
Pager Notification Attempts.........................................................................53
The Operator Code.......................................................................................53
2nd AA Service Language Code....................................................................53
3rd AA Service Language Code....................................................................53
4th AA Service Language Code....................................................................53
Internal Phone Notification Attempts...........................................................53
Time-out Action to Main Greetings.............................................................54
SYS_4: Feature Options......................................................................................54
Number Repeat Control ...............................................................................54
Announcement Sound Volume Control........................................................54
Time-out Action to Busy/No-answer Prompts.............................................54
Dialtone Detection for Call Hold.................................................................54
Internal Tone Detection Tolerance ...............................................................55
Port Condition Detection..............................................................................55
Internal Tone Detection Bandwidth .............................................................55
Notification on Wakeup Calls ......................................................................55
8-sec Silence Detection................................................................................55
Night Switch Validation ...............................................................................55
SYS_5: Operating-Ways .....................................................................................56
Description of Operating-Way Options........................................................56
Dialing-Way.................................................................................................56
Operating-Way of Call Release of Supervised Transfer ..............................56
Operating-Way of Call Release of Unsupervised Transfer..........................56
Operating-Way of Call Retrieval on Error Tones.........................................57
Operating-Way of Call Retrieval on Busy Tones.........................................57
Operating-Way of Call Retrieval on Ringback Tones..................................57
Operating-Way of MLON Control Commands............................................57
Operating-Way of MLOFF Control Commands..........................................57
Operating-Way of Call Pickup.....................................................................57
Operating-Way of Conference Establishment..............................................58
SYS_6: Feature Codes ........................................................................................58
Feature Code of Inward Transfers................................................................58

4
Call Retrieval Feature Code.........................................................................58
1st No-answer Code......................................................................................58
1st Busy-line Code........................................................................................59
C.O Trunk Group Access Code....................................................................59
MLON Code.................................................................................................59
MLOFF Code...............................................................................................59
System Password..........................................................................................59
Administrator Password...............................................................................59
Suffix Code ..................................................................................................59
SYS_7: Hook Flash and Tone Detection.............................................................60
Hook Flash Length.......................................................................................60
Tone Detection Delay...................................................................................60
Error-Tone Cycle Lengths............................................................................60
Busy-Tone Cycle Lengths............................................................................60
Ringback Tone Cycle Lengths .....................................................................61
Tone Cycle Record.......................................................................................61
ADM_1: Schedule Control..................................................................................61
ADM_2: Announcement Administration............................................................62
Paragraph Message Administration..............................................................62
Information Announcement Administration ................................................62
Methods of Recording Announcements.......................................................62
ADM_3: Weekly Working Hour Schedule and System Clock............................63
Weekly Working Hour Schedule..................................................................63
System Clock Adjustment............................................................................64
Current Date.................................................................................................64
Current Time ................................................................................................64
Daily Adjusting Seconds..............................................................................64
ADM_4: Operator Number List..........................................................................64
ADM_5: Call-Forwarding List............................................................................65
ADM_6: Receptionist List..................................................................................65
ADM_7: Holiday Schedule.................................................................................66
ADM_8: Mailbox Capacity/Language Administration.......................................66
ADM_9: Mailbox Group Lists for Message Distribution...................................66
ADM_5_9900 ~ 9949 .........................................................................................67
Notification Types for Class-A Message Arrival .........................................67
Notification Types for Class-B Message Arrival .........................................67
Notification Types for Class-C Message Arrival .........................................67

5
Optional Mailbox Features...........................................................................67
Number Arrangement to Non-working Hour Information Menus...............68
Time-out Action to Information Announcements ........................................68
Lines’ Greeting Languages...........................................................................68
Lines’ Service Operators ..............................................................................69
Call Pickup Feature Code.............................................................................69
ID DTMF Detection Time............................................................................69
Internal Tone Detection Sensitivity..............................................................69
External Tone Detection Sensitivity.............................................................69
Tone Cycle Filter..........................................................................................69
Internal Path Access Code............................................................................69
Virtual Mailbox Numbers ............................................................................70
Non-working Hour Call Transfer Control....................................................70
Auxiliary Mailbox Greetings Control..........................................................70
Automatic Message Deletion.......................................................................70
Languages and Operation Options of Information Service..........................70
Mailbox Program Access Request Code......................................................71
Recording Request Code..............................................................................71
Type Field of ID DTMF Digit Strings .........................................................71
1st All-call Code............................................................................................71
2nd All-call Code...........................................................................................72
2nd No-answer Code.....................................................................................72
2nd Busy-line Code.......................................................................................72
Acts of Operating-Way 0..............................................................................72
Acts of Operating-Way *..............................................................................72
Ring Pause....................................................................................................73
Conference Time Length..............................................................................73
Call-Hold Procedure Control .......................................................................73
Mailbox Owner Self-registration .................................................................73
Call Disconnection Number.........................................................................73
Special C.O Trunk Group Access Code.......................................................73
Operating-way for Call Retrieval on Trunk Lines .......................................74
ADM_5_9950 ~ 9989 .........................................................................................74
*001 Hunt Group Extensions / Hunt Mode..................................................74
*002 Hunt Group Extensions / Hunt Mode..................................................74
*003 Hunt Group Extensions / Hunt Mode..................................................74
*004 Hunt Group Extensions / Hunt Mode..................................................74

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*005 Hunt Group Extensions / Hunt Mode..................................................74
*006 Hunt Group Extensions / Hunt Mode..................................................74
*007 Hunt Group Extensions / Hunt Mode..................................................75
*008 Hunt Group Extensions / Hunt Mode..................................................75
ADM_5_9990 ~ 9999 .........................................................................................75
Phone Recordings Collection.......................................................................75
ML Notification Control / Line Ports...........................................................75
ADM_5_9800......................................................................................................75
COM Port Parameters..................................................................................75
Line Number of L1 Port / EXTN Field Width.............................................76
The Ending Character and Beginning Character .........................................76
1st EXTN Field, Type Field and LN Field....................................................76
The Type Codes Inside 1st Type Field..........................................................76
2nd EXTN Field, Type Field and LN Field...................................................77
The Type Codes Inside 2nd Type Field.........................................................77
3rd EXTN Field, Type Field and LN Field ...................................................78
The Type Codes Inside 3rd Type Field..........................................................78
DTE Reply Request Code............................................................................78
ADM_5_9840: Outgoing Character Strings........................................................78
MLON Code (Hex) ......................................................................................78
MLOFF Code (Hex).....................................................................................79
Primal Byte String for ML Control Commands...........................................79
The Hex Value of a Meaningless Byte.........................................................79
Primal Byte String for DTE/Mailbox Reply................................................79
7. Troubleshooting .......................................................................81
8. Appendix A ASCII Character Set.......................................83

7
1. Overview
EVM Voice Mail System works with telephone system (PBX) to automate the call answering,
voice messaging, and call transferring.
EVM Voice Mail System provides three services:
-Automated Attendant (AA) Service answers calls and transfers the calls to pre-defined
destinations or destinations that callers select; picks up unanswered calls.
-Information Service provides frequently requested information to callers; enables callers to
search the transfer destinations systematically.
-Voicemail Service allows callers to leave messages; enables a mailbox owner to retrieve
messages and to send messages to other mailbox owners.
Specifications
2030A
2050A
8100A
8200A
8400A
Voice Storage Capacity (hours)
2.5~3.5
4.5~5.5
100~120
200~240
400~480
Number of Information Menus
9
256
170
Number of Mailboxes
255
511
Number of Hunt Groups
8
8
Ways of Integration to PBXs
DTMF
DTMF / RS232 /
Ethernet (additional)
Number of SLT Interfaces
2 Ports
4 or 8 Ports
Power Consumption (13VDC)
0.1A
0.14A (4 Ports) / 0.24A (8 Ports)

8
2. Installation
Connection Description of EVM-8XA
13VDC: the main power connector, which is for connecting to the power transformer included in
the EVM-8X package.
BATT: the backup-power connector, which is for connecting to a rechargeable battery
(12V/7AH is recommended).
LAN: the hole, which is reserved for the LAN port of an EVM-NIC card. If the PBX uses the
LAN for voicemail integration, the EVM-8X system will need an EVM-NIC card.
COM: the serial port. If the PBX uses a serial port for voicemail integration, the connection
between both serial ports should be made according to the pin assignment of each
connector.
The 9-pin connector (DB9) of the wire cable
(included in the EVM-8X package) is for
connecting to this COM port, which is a DTE
(Data Terminal Equipment) connector; the
25-pin connector (DB25) is for connecting to
a DCE (Data Center Equipment) connector. If
the 25-pin connector is unfit for the PBX, you
might alter the wires connected on its pins or
use an appropriate wire cable. Anyway, a RD
pin must be connected to the TD pin of the
other end; a CTS pin must be connected to the
RTS pin.
There are two indicators beside the COM port: the lighting of “3” indicates that the RD
pin is correctly connected to the PBX; the lighting of “7” indicates
that the CTS pin is correctly connected to the PBX.
PROG: the programming-telephone port, which is for connecting to a
standard touch-tone telephone for on-site programming or
connecting to a simple switch to be the Night switch.
SYS_4_* determines whether the Night switch is allowed.
LINE 1~4: the Group 1 analog telephone line ports, which are for
connecting to the PBX.
The 8P8C-plug modular cable and the 8P8C socket (included in
the package) are used to connect the Line ports to the PBX's
analog extension ports prepared for the voice mail system. On
the terminal block of the socket, the red and green wires are for
the L1 port, the yellow and black wires are for the L2 port, the
brown and orange wires are for the L3 port and the white and
Standard Pin Assignment of RS232
Connectors
DCE Connectors
DTE
Signal
Name
DB25
Pin
No.
DB9
Pin
No.
DB9
Pin
No.
Signal
Name
RD
3
2

2
TD
TD
2
3

3
RD
RTS
4
7

7
CTS
CTS
5
8

8
RTS
DSR
6
6

6
DTR
GND
7
5
–
5
GND
13VDC
LINE
1~4
PROG
BATT
+ -
3
7
LAN
COM
Audio
In
LINE
5~8
Line 1~4
L4 L4
L3 L2 L1 L1 L2 L3
PROG
External Switch

9
blue wires are for the L4 port.
LINE 5~8: the Group 2 analog telephone line ports, which are also for connecting to the PBX only
if the EVM system is already equipped with an EVM83-4LC card.
Audio-In:the audio input port. For more information, see “Methods of Recording
Announcements”.
Connection Description of EVM-2XA
13VDC: the main power connector, which is for connecting to the power transformer included in
the EVM-2X package.
BATT: the backup-power connector, which is for connecting to a rechargeable battery
(12V/7AH is recommended).
PROG: the programming-telephone port, which is for connecting to a
standard touch-tone telephone for on-site EVM programming or
connecting to a simple switch to be the Night switch.
SYS_4_* determines whether the Night switch is allowed. If the
Night switch is allowed using, the closed-hour mode will be
activated in minutes after the switch is switched to the ON position.
MULT: the multi-connection port, which is not used because the EVM
voicemail system is stand-alone.
LINE: the analog telephone line ports, which are for connecting to the PBX.
The 6P4C-plug modular cable and the 6P4C socket (included in the package) are used
to connect the Line ports to the PBX's analog extension ports prepared for the voice
mail system. On the terminal block of the socket: the red and green wires are for the L1
port; the yellow and black wires are for the L2 port.
Audio-In: the audio input port. For more information, see “Methods of Recording
Announcements”.
Installation Procedure
1. Power the EVM system. The “POW” light on the front panel will continually blink when the
system is ready.
2. Connect the Line ports to the PBX's analog extension ports prepared for the EVM system.
3. If the EVM was used before, delete inappropriate setting values by using the related
All-Deletion commands (p.48).
4. Perform the EVM programming:
-Create EXTN Groups to define the desired extension numbers.
-Correct the operating-ways and feature codes.
-Define the Hook Flash length and define the Tone Cycle lengths for the Internal Tone
L1 L1
L2
L2
LINE
PROG
MULT
13VDC
BATT
+ -
Audio
In
PROG
External Switch